Customer Service & Support Awards Judging Committee

Chair:
Claire Oatway, Chief Executive Officer
Neon Juno, Plymouth, Devon, United Kingdom

Claire is a globally recognized leader in strategy and responsible technology, with extensive experience in both local government and healthcare sectors. She currently teaches executives at Cambridge Judge Business School, bringing a wealth of knowledge and practical insights to a global cohort of future leaders. Her role as an educator complements her passion for fostering strategic thinking and responsible tech implementation.

As a podcaster and vocal advocate for AI ethics, Claire delves into the intersections of technology, strategy, and societal impact. Her podcast, "Exponential Potential," explores these themes, providing listeners with actionable insights and inspiring conversations with thought leaders. Through her advocacy, Claire emphasizes the importance of ethical considerations in technology adoption and innovation, ensuring that advancements benefit society as a whole. Claire’s influence extends to national healthcare policy in the UK and Ireland, where her strategic vision and leadership have driven significant reforms. She has been instrumental in shaping policies that promote sustainable growth and improved service delivery within the healthcare system. Her work in this arena underscores her commitment to public service and her ability to navigate complex regulatory landscapes. In her earlier career, Claire made a profound impact in local government, steering Plymouth to become a pioneer in systems design. Her innovative approach to partnership working and democratic governance revitalized service delivery and achieved major cost savings. This experience laid the foundation for her subsequent success in the healthcare sector, where she transformed a newly merged GP practice into a national leader in population health management.

Claire’s achievements are not confined to the UK. She is a sought-after public speaker on innovation and technology, sharing her insights on international stages. Her ability to engage diverse audiences and convey complex ideas with clarity and passion has made her a respected voice in the field. Her work is characterized by a relentless pursuit of excellence and a deep sense of integrity. Claire’s leadership style is both inspirational and pragmatic, fostering environments where curiosity and tenacity thrive. She believes in the potential of every individual to achieve more than they imagine, a philosophy that permeates her teaching, coaching, and public speaking. Claire’s commitment to responsible technology and ethical leadership is reflected in her various initiatives aimed at empowering others. Whether mentoring young entrepreneurs, advising tech startups, or leading workshops on strategic innovation, she consistently champions the values of transparency, accountability, and inclusivity. In all her endeavors, Claire remains dedicated to creating opportunities and driving positive change. Her optimistic outlook and energetic approach infuse her work with a unique blend of strategic foresight and practical wisdom. As a leader, educator, and advocate, she continues to inspire others to stretch beyond their comfort zones and embrace the transformative potential of technology and strategic thinking.

Committee:

Farhan Al Anezi, Director
Tarahum, Riyadh, Saudi Arabia
Farhan Al-Anezi has over 15 years of experience in quality systems, strategic planning, and organizational excellence. He serves as the Director of the Office of Excellence and Strategy at Tarahum: The National Committee for the Care of Prisoners and Released Persons and Their Families in Saudi Arabia. Farhan holds an Executive MBA.

Olimpio Fernandes, Associate Partner
IBM, Rio de Janeiro, Brazil
Professional with over 20 years in artificial intelligence, specializing in enhancing customer experience for major companies. Expertise includes Speech and Text Analytics, NLP, Generative AI, and AI-driven chatbots. A results-oriented leader, recognized with multiple international awards. Currently, Associate Partner at IBM, driving customer and business transformation.

Amit Grover, Head Product Management- Consumer Onboarding
Paypal, San Jose, California, United States
Amit is currently heading the product strategy and management for consumer onboarding at PayPal. With over a decade of experience in developing and launching innovative technical products from concept to reality, he has significantly impacted users' lives while working at various Fortune 500 companies such as SanDisk, Samsung, and Texas Instruments. 

Adrian Harvey, CEO & Co-Founder
Elephants Don't Forget, London, United Kingdom
Adrian has 20 years in regulated markets, 10 at the C-suite level in enterprise-scale firms, and over a decade of building and operating the world's leading AI application for employee performance improvement.

Aziz Jafri, Trade Marketing Manager
Reckitt, Parsippany, New Jersey, United States
Aziz Jafri is a FMCG Sales Professional with 11+ years of experience in various leadership and sales roles. Aziz has worked across multiple organizations, such as Reckitt, AkzoNobel, Nokia, Packages, and SC Johnson (JV Partner-Packages), spanning across Pakistan, the USA, and the UK. Aziz holds an MBA from LUMS, Pakistan.

Pourush Kalra, Business Operations Associate
BlackLine, Pleasanton, California, United States
Pourush is an experienced Business Operations Associate with a passion for rhythm both in the office and on stage. As a rock drummer and data enthusiast, he excels at harmonizing complex datasets and business processes. Pourush came to the US under the Technology Leadership Award Scholarship at the University of Arizona.

Arvind Kumar, Solution Architect     
Capgemini, Inc, Beaverton, Oregon, United States
Arvind is an Advanced Certified Senior ERP Solution Architect and Information Technology Manager. He has 25 years of experience in designing solutions for SAP/ Big data/ SAP HANA and IT Projects across the globe. He is a pioneer in the analysis, design, development, testing, and implementation of customized ERP (SAP) and big data solutions.

Richard Liverman, Founder
Richer Solutions, Corby, Northants, United Kingdom
Richard is passionate about creativity, hard work, and strategic thinking. This enthusiasm has resulted in a fascinating career in marketing, branding, and sales, working with global names. Richer Solutions is his consultancy with a focus on branding, coaching, and mentoring.

Shaila Lobo, Senior Director
Salesforce, Alameda, California, United States
Shaila Amelia Lobo, Senior Director of Strategy at Salesforce, leads transformative initiatives in strategic planning, data analytics, and technology integration. She holds a Master's degree in Industrial Systems Engineering from Georgia Tech and serves on the boards of the Center for Chronic Illness and the Icla Da Silva Foundation.

Sachin Mishra, Senior Director Insights, Analytics, and AI
Freshworks, Bellvue, Washington, United States
Sachin Mishra brings 18 years of extensive experience in technology leadership, with expertise in Cloud, AI/ML, and Enterprise Software Systems. He excels at driving large-scale IT and digital transformations, leveraging strategic insights to guide enterprises such as Freshworks, Amazon, and Cognizant towards scalable and innovative solutions.

Naga Sai Sudheer Nanduri, Manager - Supply Chain Excellence  
Amazon.com, New York City, New York, United States
Naga Sai Sudheer is a seasoned supply chain leader with over 15 years of experience in planning and logistics management. He currently serves as the Manager of Supply Chain Excellence at Amazon, where he oversees performance optimization and strategic initiatives. Naga holds a Master's degree in Engineering Management from St. Cloud State University.

Prashant Prasad, Vice President - Sales
Xoriant Corporation, Sunnyvale, California, United States
Prashant, a Vice President of Sales and Portfolio Leader at Xoriant, has over 25 years of experience in the Products and Services industry. An Electronics Engineer from Mumbai University, he also holds an MBA from Thunderbird School of Global Management. His expertise lies in Sales, Customer Support and Service Delivery.

Dennis Reno, Growth Advisor
Enactify.ai, San Francisco, California, United States
Dennis Reno has held executive positions in Customer Success at Oracle, Microsoft, Cyara, Proofpoint, Arxan Technologies, and Continental Airlines.

Dibjot Singh, Director of Product
Videoamp, Englewood, Colorado, United States
Dibjot is the Director of Product at Ad tech start-up called VideoAmp. Responsible for Secure Computation in clean rooms. In the past, the development of the identity graph, which is the basis of all media measurement and he has led and grown Data Science teams at a major TV company.

Vivek Singh, Executive Vice President Business & Delivery
Palayekar Companies Inc DBA PALNAR, Cranbury, New Jersey, United States
Vivek has been EVP – Business & Delivery Palayekar Companies Inc DBA PALNAR since 2023. Vivek comes with 12.5 years’ experience in the IT industry mostly into Innovation and Business Management. His career has been characterized by pioneering solutions leveraging emerging technologies—Artificial Intelligence (AI)/Machine Learning (ML), Blockchain, and the Internet of Things (IoT)—that have significantly enhanced customer experiences.

Zeki Yüksekbilgili, Founder, Trainer
Yuksekbilgili Egitim & Danisma, Istanbul, Turkey
Dr. Zeki Yuksekbilgili, has a doctorate degree in business management, gives lectures, and has worked as an academician for 15 years. He is the founder of one of the biggest training companies in Turkey, Yuksekbilgili Training Co., and has more than 20 years of training experience.