Return Policy
We hope you love everything you buy from the Cosmopolitan Shop, but sometimes things don’t work out as planned. If you decide you need to return an item purchased from us, you have 30 days from the date of delivery to initiate a return on eligible products. The product must be in its original condition and packaging, unused, and free from any signs of damage or wear.
Please note that the Cosmopolitan Shop is a marketplace with multiple sellers. The individual sellers determine whether an item is eligible for return.
How to Make a Return
Email Customer Support at [email protected] with the following information:
- Name and email address used for order
- Order date
- Order number
- Reason for return
We’ll email you a shipping label. (Note that customers are responsible for the cost of return shipping unless the item arrived damaged or broken.) Please pack your return in its original box or bag, if possible, and include a copy of your packing slip to speed up the return. Print the label we emailed you, attach it to your package, and drop the package with the shipping carrier within 30 days of the original delivery date.
Refunds
Please allow sellers up to five business days to review the item and process the return. If the seller accepts the return, you’ll receive a refund from the Cosmopolitan Shop within two to three business days.
Items Not Eligible for Return
Digital products, such as ebooks, PDFs, apps, and streaming content, are not eligible for return. Additionally, items marked “final sale” may not be returned. Check the product description for other exclusions.
Exchanges
The Cosmopolitan Shop does not offer exchanges at this time. If you need to swap one item for another (for example, if you need a different size), start a return for the first item. You’ll then need to place a new order for the replacement item.
Contact Us
Need more help? We've got your back. Check our Frequently Asked Questions for answers to common questions.
If you need additional assistance, our customer support team is here to help. Please contact [email protected] with any questions you have.