iHerb is a US company that has been serving customers worldwide since 1996 and ships to over 180 different countries! All iHerb orders are shipped directly from our US fulfillment centers, located in California, Illinois, and Pennsylvania, and internationally, in South Korea and Hong Kong.
General Information
Orders near the tax-free limit may be assessed by Duties and Taxes (D&T) as the currency exchange rate may vary.
To find out if you need additional licenses or permits to import the items, please check with your local custom office.
Customs Information
Orders with supplements over 500 g may require FDA permits for import.
For information about customs, import duties, etc., visit: Bureau of Customs
Shipping
The estimated delivery date is available during checkout. However, it may be affected by air freight delay, Customs hold, or any other complications outside of iHerb’s control.
You may need to pay import taxes, customs duties, or a brokerage (handling) fee which are separate from your shipping fee, and you will be billed directly from the carrier of your choice.
| Carrier | Order limit | Tax & Duties | Tracking | Contact Info |
|---|---|---|---|---|
| Ninja Van | Max weight: 4.5 kg (10 lbs)
Max order value: $190 USD |
Not included - may be collected at delivery | Full tracking | Ninjavan Customer Service: (02) 82711501 Email: [email protected] |
| ECMS | Max weight: 4.5 kg (10 lbs)
Max order value: $190 USD |
Not included - may be collected at delivery | Full tracking | ECMS Customer Service: +63 02 8555 5258 |
| UPS | Max weight: 68 kg (150 lbs) | Not included - may be collected at delivery | Full tracking | UPS Express Customer Service: +63 2 7176700 |
| DHL Express | Max weight: 68 kg (150 lbs) | Not included - may be collected at delivery | Full tracking | DHL Express Customer Service: (632) 8117000 or (632) 8117100 |
Contact Us
Click here to contact iHerb's customer service.
