KR20050089256A - Method for providing a consultation service based on network - Google Patents

Abstract

Disclosed is a network-based counseling service providing method. Consulting service providing method of the present invention comprises the steps of transmitting a question received from the interrogator terminal to a plurality of counseling candidate terminal; Generating a counseling candidate list accepting the counseling and transmitting the consultation candidate to the interrogator terminal when receiving a counseling approval regarding the question from at least one of the plurality of counseling candidate terminals; When receiving a selection signal for any one of the counseling candidates included in the counseling candidate list accepting the counseling from the interrogator terminal, establishing a communication channel for counseling between the selected counseling candidate (hereinafter referred to as final counselor) and the interrogator Allowing; And calculating the counseling fee by using the counseling fee rate of the last counselor when the communication channel ends. According to the present invention, the questioner can provide the content of questions to a plurality of counseling candidates, and compare the information of the counseling candidates who have responded to the counseling, and select the most appropriate counselor. Therefore, the interrogator can immediately receive counseling from a counselor of his choice.

Description

Method for providing a consultation service based on network

The present invention relates to a network-based counseling service providing method. In more detail, the present invention relates to a counseling service providing method for allowing an interrogator to receive counseling services in real time from a counselor who selects one of a plurality of counseling candidates.

The general public tends to want to know immediately when in doubt. As a method of receiving information on such a specific question or question, there is a conventional consultation using ARS, a search using the Internet, and the like.

First, let's look at the counseling service using the conventional ARS.

The counselor calls the counseling phone using a known telephone number to receive the paid counseling service. Paid counseling via wired / wireless telephones is provided through the Automatic Response System (ARS), which includes fortune-telling, securities, and tax consultations. The ARS receiving the counseling call outputs several items that the counselor may select, for example, a kind of counseling service desired and counselor selection, in a pre-stored voice, and receives the counselor's selection. When the call is connected to the counselor selected by the counselor, the counselor first describes the counseling content and then hears the counseling result from the counselor.

The ARS counseling service needs to know a predetermined ARS number according to the kind of counseling service, etc., and there are limitations in the types of counseling services and counselors that can be provided. Since the ARS counseling service is performed in real time, the counseling service cannot be provided when a counselor is absent or a plurality of counseling requests are requested at the same time.

Let's take a look at the process of asking questions and getting answers using the Internet.

When an Internet user accesses a predetermined homepage and inputs and searches a question, information related to the question or a question already answered and answered by another person can be found. If there is no desired answer among the searched information, the question may be registered. The registered question is then answered by a third party. There may be more than one answer, and the person who registered the question may select the best answer among the answers.

The question and answer using the Internet has the disadvantage that the questionnaire selects the desired answerer and cannot receive counseling service 1: 1.

Therefore, the technical problem to be achieved by the present invention is to provide a counseling service providing method that can immediately receive 1: 1 counseling from the counselor desired by the questioner, without limiting the type of counseling service and counselors.

In order to achieve the above object, according to a preferred aspect of the present invention, a network-based counseling service providing method comprising the steps of: transmitting a question received from the interrogator terminal to a plurality of counseling candidate terminal; Generating a counseling candidate list accepting the counseling and transmitting the consultation candidate to the interrogator terminal when receiving a counseling approval regarding the question from at least one of the plurality of counseling candidate terminals; Receiving a selection signal for any one of the counseling candidates included in the counseling candidate list accepting the counseling from the interrogator terminal, allowing a communication channel to be formed for counseling between the final counselor and the interrogator; Is a counseling candidate selected by the interrogator among counseling candidates included in the counseling candidate list that accepts the consultation; And calculating the counseling fee using the counseling fee rate of the last counselor when the communication channel is terminated, and a recording medium recording a counseling service providing method and a program for performing the same.

Preferably, the counseling service providing method further includes receiving an evaluation result of the last counselor from the interrogator terminal when the communication channel is terminated, and adjusting a counseling fee rate of the last counselor according to the evaluation result. .

Also preferably, the counseling service providing method may further include transmitting information of a counseling candidate who accepts the counseling to the interrogator terminal, wherein the counseling candidate who accepts the counseling includes counseling time, counseling fee rate, It includes at least one of gender, region, counseling history, occupation, and specialty.

Also preferably, the plurality of counseling candidates are counseling candidates belonging to a category corresponding to the question, or counseling candidates logged into a web server among counseling candidates belonging to a category corresponding to the question.

Also preferably, the step of allowing a communication channel for counseling between the final counselor and the interrogator may include transmitting a collect call telephone number received from the interrogator terminal to the final counselor terminal. The terminal sends a telephone call to the interrogator terminal using the collect call telephone number.

Also preferably, the collect call telephone number is not exposed to the final counselor and is deleted from the terminal of the final counselor after the call is terminated.

In order to fully understand the present invention, the operational advantages of the present invention, and the objects achieved by the practice of the present invention, reference should be made to the accompanying drawings which illustrate preferred embodiments of the present invention and the contents described in the accompanying drawings.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings. Like reference numerals in the drawings denote like elements.

1 is a view for explaining an example of a network configuration for providing a consultation service method according to an embodiment of the present invention. Referring to this, in order to provide a counseling service method according to an embodiment of the present invention, a counseling service server 100 and databases 132, 134, 136, and 138 connected to the counseling service server 100 are provided.

The interrogators 110_1 to 110_n and the counsel candidates 120_1 to 120_m may access the consultation service server 100 through the Internet 140. At this time, the interrogators 110_1 to 110_n and the counseling candidates 120_1 to 120_m access the consultation service server 100 using a terminal capable of accessing the Internet. The questioners 110_1 to 110_n and the counseling candidates 120_1 to 120_m are preferably counseling service subscribers. That is, the questioners 110_1 to 110_n and the counseling candidates 120_1 to 120_m are preferably registered as members by accessing the consultation service server 100 and writing a member registration form before using the consultation service. The subscriber information input at the time of membership registration is stored and managed in the subscriber DB 132. Anyone who consults can be an interrogator. However, the counseling candidates 120_1 to 120_m may be limited to those who are separately registered as counseling candidates among counseling service subscribers. That is, if the subscriber wants to act as a counselor, it is preferable to register additional information necessary for counseling registration, for example, a category, occupation, region, gender, specialty field, etc., to be counseled in advance.

If there is a question among the subscribers of the counseling service, that is, a matter that they want to receive counseling, the counseling service server 100 may access the question. At this time, a subscriber who posts a question is called a questioner, and it is assumed in FIG. 1 that questioner 1 110_1 is a questioner.

The interrogator 110_1 accesses the consultation service server 100 and posts a question. Then, the consultation service server 100 receives the question from the interrogator terminal and transmits the received question to the plurality of counseling candidate terminals.

Consultation service server 100 is a web server connected to the Internet 140, it is preferable to provide a predetermined form of bulletin boards or windows so that questioners can easily post questions. The interrogator 110_1 may access the consultation service server 100 using a terminal (eg, a computer, a PDA, a notebook computer, a mobile phone, etc.) accessible to the Internet 140.

When the question is posted, the counseling service server 100 grasps the category of the question and extracts a list of registered counsel candidates belonging to the category and information about them from the subscriber DB 132. The counseling candidate may further set and register a predetermined question reception condition in addition to the question category to consult. For example, a question reception condition can be set by receiving the question only when a specific keyword is included in the question title. Then, the counseling service server 100 will extract only the counseling candidate list in consideration of the set question reception condition. The consultation service server 100 transmits a question to the extracted consultation candidates. At this time, the consultation service server 100 preferably transmits the question to the terminal of the consultation candidates logged in the consultation service server 100 among the extracted consultation candidates. In addition, the consultation service server 100, before delivering the entire question content, it is preferable to deliver the entire content of the question when the counseling candidate who receives the request after receiving the question title or outline, the detailed question content.

As described above, the counseling service server 100 may deliver the question to the terminal of the counseling candidates 120_1 to 120_m corresponding to the posted question, but the counseling candidates 120_1 to 120_m may contact the counseling service server 100. By accessing and viewing the posted questions, the posted questions may be delivered to the terminals of the counseling candidates 120_1 to 120_m.

The counseling candidate 120_1 to 120_m reads the question posted on the counseling service server 100 or the question transmitted to his terminal, and selects a question that he / she wants to answer to accept the counseling.

When the counseling candidates 120_1 to 120_m signal to answer the question, that is, when the signal for accepting the counseling is sent, the counseling service server 100 consults the questionee 110_1 who asked the question about the counseling candidate who counseled the question. Create and send a list. In this case, the counseling service server 100 may sort the list of counseling candidates who accept the counseling according to predetermined reference data, and display the list of counseling candidates in the terminal of the interrogator 110_1 in the sorted order. The predetermined reference data is the counseling candidate's consultation time, consultation fee rate, area, consultation history number, etc., which accepted the consultation. Which data to use as reference data may be determined by the consultation service server 100 or may be selected by the interrogator 110_1.

The consultation service server 100 also transmits the information of the consultation candidate who accepted the consultation. In this case, the counseling service server 100 may first transmit a list of counseling candidates who accept the counseling, and then transfer information of each counseling candidate when there is a request for information from the questioner. The counseling candidate's information should include information that can help the questioner determine the final counselor—for example, counseling hours, counseling fees, counselor's occupation, region, gender, specialty, and so on. As described above, this information is preferably input when the subscriber registers as a counseling candidate and stored in the subscriber DB 132.

There may be several counseling candidates who accept the same consultation.

The interrogator selects counseling candidates who wish to receive counseling by reviewing the counseling candidate's information. In other words, the questioner looks at the information of a plurality of counseling candidates who have chosen to answer the question he / she has selected, and finally selects one. The counselor candidate selected by the interrogator is called the final counselor.

When the interrogator selects the final counselor, that is, when the selector receives a selection signal for the final counselor, the counseling service server 100 allows a communication channel for consultation between the final counselor and the interrogator to be formed. This can be done by sending the interrogator's phone number to the final counselor, or by sending the final counselor's phone number to the interrogator, but the former is preferred. The telephone number of the interrogator is preferably a collect call telephone number described below. When the interrogator selects the last counselor, the counseling service server 100 also preferably stores the identifier of the interrogator, the identifier of the last counselor, and the like. Here, the identifier is a subscriber ID, for example.

A telephone call is established through the telephone network 150 between the interrogator and the final counselor, and one-to-one counseling is performed between the interrogator and the final counselor. It is preferable that the terminal caller's terminal dials the received caller's collect call telephone number and the telephone call is established.

However, a telephone call may be established through the telephone network 150 between the interrogator and the final counselor by calling the final counselor's telephone number. In this case, when the interrogator selects the final counselor, the consultation service server 100 provides the interrogator's telephone number to the interrogator.

When the telephone call is connected, billing data is created and stored in the counseling billing DB 134 to calculate and charge the counseling fee. The billing data preferably includes a call start time, a call end time, a call time, and the like. The billing data of the counseling billing DB 134 is used to calculate the counseling fee of each questioner and notify the questioner.

The question posted by the interrogator is stored in the question DB 136. After the one-to-one consultation is completed between the questioner and the final counselor, the consultation result is stored in the consultation result DB 138. Each consultation result of the consultation result DB 138 is preferably stored to be mapped to the corresponding question of the question DB 136. Counseling Results Each counseling result of the DB 138 may be set whether or not to be disclosed by a questioner, and the published counseling results may be viewed and used by other users. If the questioner's own question and counseling contents are set to be disclosed, it is desirable to reduce the counseling fee according to the counseling.

2 is a diagram illustrating an example of setting up a telephone call using the collect call exchanger 210.

When the interrogator 110_1 selects the final counselor 120_1, the collect call telephone number of the interrogator 110_1 is transmitted from the interrogator terminal to the consultation service server 100. In addition, the identifier of the interrogator (eg, the ID of the interrogator) and the identifier of the final counselor (eg, the ID of the last counselor) may also be transmitted from the interrogator terminal to the consultation service server 100. The consultation service server 100 stores the collect call telephone number, the interrogator identifier, and the last counselor identifier of the interrogator 110_1 in the counseling billing database 134 and collects the call to the terminal of the last counselor 120_1 corresponding to the last counselor identifier. Send your phone number.

When the terminal of the last counselor 120_1 receives the collect call telephone number of the interrogator 110_1 from the consultation service server 100, the terminal of the last counselor 120_1 makes a call to the received collect call telephone number. The terminal of the last counselor 120_1 notifies the consultation service server 100 that the call has started. The terminal of the final counselor 120_1 does not expose the collect call phone number to the final counselor, and when the final counselor 120_1 is connected to the collect call exchanger 210 by pressing a call button, the terminal is deleted from the terminal of the final counselor 120_1. It is preferable.

The consultation service server 100 receiving the call start notification from the last counselor terminal stores the call start time so as to correspond to the collect call telephone number, the questioner identifier, and the last counselor identifier for the question.

The terminal of the last counselor transmits the collect call telephone number to the collect call exchanger 210. As a result, the final counselor 120_1 can talk to the questioner 110_1 using a call channel formed between his terminal and the collect call exchanger 210. Since the caller / call / call release between the final counselor terminal-collect call exchanger 210-questioner terminal is well known in the art, a detailed description thereof will be omitted. The final counselor terminal preferably transmits the final counselor identifier along with the collect call phone number to the collect call exchanger 210 for CDR generation. The collect call exchanger 210 generates a CDR including the last counselor identifier in addition to the call start time, call end time, and collect call telephone number, and stores the CDR in the exchange billing database 220.

The collect call exchanger 210 establishes a call channel with the collect call phone number. When the interrogator 110_1 accepts the collect call for one-to-one consultation, the call call exchanger 210 connects the call channel with the final counselor 120_1. When the call channel between the interrogator 110_1 and the final counselor 120_1 is connected, counseling may be freely performed between the interrogator 110_1 and the final counselor 120_1. Counseling is most likely to be done by voice, but images and texts other than voice may come and go, depending on the capabilities of the terminal and the call channel between the questioner and the final counselor. Therefore, the consultation of the present invention is not limited to consultation by voice call.

When the call is normally terminated, the call termination time is recorded by the collect call exchanger 210, and the consultation service server 100 may also receive the call termination notification from the terminal 120_1 of the last counselor and record the call termination time.

When the call is terminated, the consultation service management server 100 calculates a consultation fee using the talk time and the consultation fee rate of the final counselor. The collect call exchanger 210 may also calculate a telephone fee and / or counseling fee using the talk time.

Since the actual billing is made by the operator having the collect call exchanger 210, it is preferable that the consultation fee is also calculated by the collect call exchanger 210 and billed to the interrogator 110_1 together with the telephone fee.

However, the counseling fee may be calculated by the counseling service management server 100 and may be charged to the questioner separately from the telephone service fee. In particular, when the telephone usage fee is free, that is, in the case of a free telephone call, it is preferable that the consultation service management server 100 calculates a consultation fee and imposes it on the questioner.

In addition to the setting of the call using the above-mentioned collect call exchanger 210, there may be the following call setting method.

 When the interrogator selects the final counselor, the telephone number of the final counselor is transmitted to the interrogator's terminal. The interrogator can call the computer-computer or computer-general phone or the landline-general telephone by using the displayed telephone number of the consultant. At this time, the telephone number of the final counselor may not be displayed on the terminal of the interrogator for the protection of the personal information of the final counselor. For example, when a message is displayed (for example, 'Would you like to speak with a counselor') and the questioner clicks on a predetermined confirmation button or in response to pressing a call button displayed on his terminal, the terminal internally You can try to call using the last counselor's phone number. In addition, after the call is connected, the telephone number of the last counselor may be automatically deleted from the terminal of the interrogator.

As another method of setting up a telephone call, if the interrogator selects the final counselor, the telephone number of the interrogator may be transmitted to the terminal of the final counselor. The final counselor will be able to call the computer-computer or computer-general telephone or the landline-general telephone using the displayed interrogator's telephone number. In this case, too, for the privacy of the interrogator, the interrogator's telephone number may not be displayed on the terminal of the final counselor.

In the above two cases, it is preferable to transmit the call start time and the call end time to the consultation service server 100 at the calling or receiving terminal. Then, the counseling service server 100 may record a call time corresponding to the final counselor identifier and the interrogator identifier in the counseling billing DB 134 and calculate a counseling fee based on the counseling billing DB 134.

When the consultation is completed by telephone, the consultation fee is calculated and charged to the questioner. The counseling fee is determined by the counselor's counseling rate and counseling time.

When the consultation ends, the interrogator evaluates the final counselor with the results of the consultation. At this time, in order to facilitate the evaluation, the consultation service server 100 preferably provides a consultation evaluation table of a predetermined form. For example, the consultation evaluation table may input consultation satisfaction into upper, middle, and lower positions. Alternatively, the counseling evaluation table may allow the user to enter a satisfaction level for detailed items (eg, counseling content, counselor's counseling attitude, counseling fee, etc.) as a score between 0 and 100. In addition, counseling evaluation can be done in various ways.

According to the consultation evaluation result of an interrogator, the consultation fee rate of the counselor is adjusted. An example of the adjustment method is to add a predetermined increase to the current consultation fee rate when the satisfaction level of the consultation result is greater than or equal to the predetermined first reference value, and subtract a predetermined decrease from the current consultation fee rate when the satisfaction rate is less than or equal to the predetermined second reference value. If the satisfaction level is within the first reference value and the second reference value, the current consultation fee rate is maintained. However, in addition to this, counseling fees may be adjusted in various ways. For example, the consultation fee rate may be adjusted in proportion to the satisfaction score.

In an embodiment of the present invention shown in Figure 1, the questioner (110_1 ~ 110_n) posts a question to the consultation service server 100, the consultation candidates 120_1 ~ 120_m also connected to the consultation service server 100 posted Read the question or described as receiving a question from the consultation service server (100).

However, some functions of the consultation service server 100 may be provided through affiliate sites. For example, a counseling service provider may partner with a particular portal site to have the portal site provide some of the functions necessary to provide the counseling service. For example, an interface function with an interrogator and a counseling candidate may be provided through a portal site, such as providing a question board to the interrogator and allowing the candidate to view the question posted. Such an example is described below.

3 is a view for explaining an example of a network configuration for providing a consultation service method according to another embodiment of the present invention. Referring to this, in order to provide a counseling service method according to another embodiment of the present invention, databases 134, 136, and 138 connected to a counseling service server 100, a counseling service server 300, and an affiliated home page ( 160_1 to 160_k) are provided.

Affiliate home pages 160_1 to 160_k are home pages of portal sites, for example, home pages of Naver (www.naver.com), Yahoo (kr.yahoo.kr), and Daum (www.daum.net). desirable.

The interrogators 110_1 to 110_n and the counsel candidates 120_1 to 120_m may access the consultation service server 300 and the affiliated home pages 160_1 to 160_k through the Internet 140. At this time, the interrogators 110_1 to 110_n and the counseling candidates 120_1 to 120_m access the consultation service server 300 and the affiliated home pages 160_1 to 160_k using a terminal capable of accessing the Internet.

The interrogators 110_1 to 110_n and the counseling candidates 120_1 to 120_m are preferably any one subscriber (member) of the affiliated home pages 160_1 to 160_k. Anyone of the affiliate home pages 160_1 to 160_k may access the affiliate home page 160_1 to 160_k and ask a question. However, the counseling candidates 120_1 to 120_m are preferably limited to those who are separately registered as counseling candidates among members. In other words, if a member of the affiliated homepage wants to act as a counselor, it is recommended to register additional information necessary for registration, such as the category, occupation, region, gender, specialty, etc., to be consulted. desirable.

Here, for convenience of explanation, it is assumed that the questioner 110_1 is a member of the affiliate homepage 160_1 and posts a question (the one desired to be consulted) on the affiliate home page 160_1 to receive a consultation. In addition, it is assumed that the counseling candidates 120_1 to 120_m are also members of the affiliate homepage 160_1.

The affiliate home page 160_1 preferably provides a bulletin board or window of a predetermined form so that the questioner can easily post a question. The interrogator 110_1 may access the affiliated home page 160_1 using a terminal (eg, a computer, a PDA, a laptop, a mobile phone, etc.) accessible to the Internet 140.

When the question is posted, the affiliate home page 160_1 identifies the category of the question and extracts a list of registered counselors who belong to the category and information about them from the member DB 332. The member DB 332 is a database that stores member information of the affiliate home page 160_1.

The counseling candidate may further set and register a predetermined question reception condition in addition to the question category to consult. For example, a question reception condition can be set by receiving the question only when a specific keyword is included in the question title. Then, the affiliate homepage 160_1 may extract only the counseling candidate list in consideration of the set question receiving condition.

The affiliate home page 160_1 transmits the question to the extracted counselors. At this time, the affiliate home page 160_1 preferably transmits a question to the terminal of the counseling candidates logged in to the affiliate home page 160_1 among the extracted counseling candidates. In addition, the affiliate homepage 160_1 may transmit the entire contents of the question when the counseling candidate receiving the detailed information is asked after delivering the question title or the outline, before delivering the entire contents of the question. In addition, the counseling candidate may access the affiliate homepage 160_1 to read the posted question.

The questions posted on the affiliate home page 160_1 are stored in the affiliate home page 160_1 or in a database connected to the affiliate home page 160_1 and are delivered to the consultation service server 300 to communicate with the consultation service server 300. It is preferably stored in the connected question DB 136. This is intended for future reuse by other interrogators or members.

The counseling candidate reads the question posted on the affiliate homepage 160_1 or the question sent to his terminal, and selects the question that he / she wants to answer to accept the consultation.

When the counseling candidate accepts the consultation, the affiliate homepage 160_1 transmits a list of the counseling candidates who accept the consultation to the questioner who asked the question. The affiliate homepage 160_1 also transmits information of the counseling candidate who accepted the consultation. At this time, the affiliate homepage 160_1 may first transmit a list of counseling candidates who have accepted the consultation, and then transfer the counselor candidate's information when there is a request for information from the questioner 110_1. The counseling candidate's information should include information that can help the questioner determine the final counselor—for example, counseling hours, counseling fees, counselor's occupation, region, gender, specialty, and so on. As described above, it is preferable that the information is input when the subscriber registers as a counseling candidate and stored in the member DB 332.

There may be several counseling candidates who accept the same consultation.

Interrogator 110_1 is a counseling candidate who wants to receive counseling by reviewing the information of the counseling candidate who accepted the counseling. In other words, the final counselor is selected. In this example, it is assumed that counseling candidate 1 120_1 is a final counselor.

When the interrogator 110_1 selects the final counselor 120_1, the affiliate home page 160_1 transmits the identifier of the affiliate home page, the identifier of the interrogator and the collect call telephone number, and the identifier of the final counseling candidate to the counseling service server 300. It is desirable to. The affiliate home page identifier is used to distinguish each affiliate home page 160_1 to 160_k and is preferably set in advance on the affiliate home page. The identifier of the interrogator, the collect call telephone number, and the identifier of the last counseling candidate may be transferred from the interrogator 110_1 to the affiliate homepage 160_1 and again to the counseling service server 300. The identifier of the affiliate home page, the identifier of the questioner, and the identifier of the last counseling candidate are stored in a database connected to the counseling service server 300.

When the terminal of the last counselor 120_1 receives the collect call telephone number of the interrogator 110_1 from the consultation service server 100, the terminal of the last counselor 120_1 makes a call to the received collect call telephone number. As a result, a telephone call is established between the interrogator 110_1 and the final counselor 120_1 through the telephone network 150, and one-to-one counseling is performed between the interrogator 110_1 and the final counselor 120_1. The method of setting up a telephone call through the collect call exchanger 210 of FIG. 2 using the collect call telephone number is as described above with reference to FIG. 2. Of course, the telephone call between the interrogator 110_1 and the final counselor 120_1 may be set in any other manner as described above.

When the telephone call is connected, billing data is created and stored in the counseling billing DB 134 to calculate and charge the counseling fee. Therefore, using the billing data of the counseling billing DB 134, the counseling fee of each questioner is calculated, and the questioner is notified.

The process of setting up a telephone call and calculating a consultation fee is not different from that described above with reference to FIGS. 1 and 2. Therefore, the detailed description of these processes will be omitted here in order to avoid duplication of explanation.

After the one-to-one consultation is completed between the questioner and the final counselor, the consultation result is stored in the consultation result DB 138. Each consultation result of the consultation result DB 138 is preferably stored to be mapped to the corresponding question of the question DB 136. Counseling Results Each counseling result of the DB 138 may be set whether or not to be disclosed by a questioner, and the published counseling results may be viewed and used by other users.

4 is a flowchart illustrating a counseling service method according to an embodiment of the present invention. Referring to this, once again the process of the consultation service according to an embodiment of the present invention is summarized as follows.

The person who wants to receive the consultation or the person who has a question is connected to the consultation service server (S412) and posts the question (S414). The consultation service server delivers the question posted to the consultation candidates (S416). At this time, it is preferable that the consultation service server delivers a question only to consultation candidates having a predetermined condition. An example of a process of delivering a question to counseling candidates is shown in FIG. 6.

Referring to FIG. 6, the consultation service server first determines a category of a question posted by the questioner (S612). In order to determine the category of the question, it is preferable to classify the question into one or more categories of the plurality of categories according to a predetermined classification criterion of the posted question. To facilitate categorization of the question, the questioner may also indicate the category of the question when the question is posted. Alternatively, the consultation service server may determine the category of the question using a keyword of the question title.

When the category of the question is determined, a list of counseling candidates belonging to the category is extracted (S614). Next, the question is transmitted to the extracted terminal of each counseling candidate (S616).

Referring back to FIG. 4, the counseling candidates select whether to answer the transmitted question, that is, to answer the consultation (S418). When a question comes to a counselor, each counselor may or may not be able to answer depending on the situation. In addition, there may be questions that can be answered depending on the questioner's content, and some questions that cannot be answered. Depending on the situation of each counseling candidate, a counselor may or may not choose a question. That is, the consultation may or may not be accepted.

Then, the information of the counseling candidates who have answered the question is transmitted to the questioner and displayed (S420). The interrogator selects the final counselor to receive counseling based on the information of each counseling candidate (S422). Then, the call channel (telephone call) between the last counselor and the questioner is connected (S424). At this time, the telephone call is preferably a toll telephone.

When the telephone call is connected, consultation can be freely made through the telephone between the final counselor and the questioner (S426). When the consultation is finished, the consultation fee is calculated, and the consultation fee calculated by the questioner is charged (S428). In addition, when the consultation ends, the questioner evaluates the final counselor according to the fidelity of the consultation contents and the attitude of the final counselor (S430). Evaluation of the final counselor is preferably made according to a predetermined evaluation form by the inquirer connecting to the consultation service server. The consultation service server adjusts the consultation fee rate of the counselor according to the evaluation result (S432).

5 is a flowchart illustrating a counseling service method according to another embodiment of the present invention. With reference to this, once again the process of the consultation service according to another embodiment of the present invention is summarized as follows.

The person who wants to receive the consultation or the person who has the question accesses the affiliate homepage (for example, the portal site) affiliated with the consultation service provider (S512) and posts the question (S514). The counseling candidates access the affiliate home page and read the posted question (S516). In this case, the affiliate home page may transmit a title or an outline of a posted question to predetermined counseling candidates, thereby inducing counseling candidates who receive the question to access the affiliate homepage and view the contents of the question. .

In addition, as illustrated in FIG. 6, the question category may be determined and the question may be delivered to counseling candidates belonging to the corresponding category. 6 has been described in detail with reference to the consultation service method according to an embodiment of the present invention illustrated in FIG. 4, and thus, a detailed description thereof will be omitted.

The counseling candidate viewing the posted question selects whether to answer the question, that is, to answer the consultation (S518). Then, the information of the counseling candidates to answer the question is extracted (S520), and provided to the questioner (S522).

Steps S524 to S534 after the information of the counselor candidate are provided to the interrogator are the same as the steps S422 to S432 shown in FIG. 4, and thus are omitted to avoid duplication of explanation.

Although the present invention has been described with reference to one embodiment shown in the drawings, this is merely exemplary, and those skilled in the art will understand that various modifications and equivalent other embodiments are possible therefrom. Therefore, the true technical protection scope of the present invention will be defined by the technical spirit of the appended claims.

As described above, according to the present invention, the questioner provides the counseling contents or counseling contents to various counseling candidates in advance, and information of the counseling candidates who have responded to the counseling (conditions, for example, counseling fee, history). , Gender, location, etc.) to select the most appropriate counselor. Therefore, the interrogator can receive counseling from a counselor who wants him / herself, regardless of the type of counseling service or the content of the question.

In addition, according to the present invention, since the rate of the counseling fee is adjusted based on the evaluation of the counselor after the counseling is performed, the counselor provides the counseling service to the best, thus improving the quality of the counseling service.

1 is a view for explaining an example of a network configuration for providing a consultation service method according to an embodiment of the present invention.

2 is a diagram illustrating an example of setting a telephone call using a collect call exchanger.

3 is a view for explaining an example of a network configuration for providing a consultation service method according to another embodiment of the present invention.

4 is a flowchart illustrating a counseling service method according to an embodiment of the present invention.

5 is a flowchart illustrating a consultation service method according to another embodiment of the present invention.

6 is a flowchart illustrating an example of a process of delivering a question to counseling candidates.

Claims (14)

In the network-based counseling service providing method, Transmitting a question received from the interrogator terminal to the plurality of counseling candidate terminals; Generating a counseling candidate list accepting the counseling and transmitting the consultation candidate to the interrogator terminal when receiving a counseling approval regarding the question from at least one of the plurality of counseling candidate terminals; Receiving a selection signal for any one of the counseling candidates included in the counseling candidate list accepting the counseling from the interrogator terminal, allowing a communication channel to be formed for counseling between the final counselor and the interrogator; Is a counseling candidate selected by the interrogator among counseling candidates included in the counseling candidate list that accepts the consultation; And Calculating the counseling fee by using the counseling fee rate of the last counselor when the communication channel is terminated; Consulting service providing method comprising a. The method of claim 1, wherein the counseling service is provided. Receiving an evaluation result of the last counselor from the interrogator terminal when the communication channel is terminated, and adjusting a counseling fee rate of the last counselor according to the evaluation result. The method of claim 1, wherein the counseling service is provided. And transmitting the information of the counseling candidate who accepted the consultation to the interrogator terminal. 4. The information of the counseling candidate who accepts the counseling according to claim 3, A counseling service providing method comprising at least one of counseling time, counseling fee rate, gender, region, counseling history, occupation, and specialty. The method of claim 1, wherein the plurality of counseling candidates And a counseling candidate belonging to a category corresponding to the question. The method of claim 1, wherein the plurality of counseling candidates And a counseling candidate logged in to a predetermined web server among counseling candidates belonging to a corresponding category. The method of claim 1, wherein the counseling service is provided. And arranging a list of counseling candidates who have accepted the counseling according to predetermined reference data. The method of claim 7, wherein the predetermined reference data is The counseling service providing method of any one of the counseling candidate's consultation time which accepted the said consultation, the consultation fee rate, the area | region, and the counseling history number. The method of claim 7, wherein the predetermined reference data is Consulting service providing method which can be selected by the questioner. The method of claim 1, Allowing the establishment of a communication channel for consultation between the last counselor and the questioner, Transmitting the collect call telephone number received from the interrogator terminal to the final counselor terminal; And the final counselor terminal sends a telephone call to the interrogator terminal using the collect call telephone number. 11. The method of claim 10, wherein the collect call telephone number is The counseling service providing method, which is not exposed to the last counselor and is deleted from the terminal of the last counselor after the call is terminated. The method of claim 1, wherein the counseling service is provided. Receiving a selection signal on whether the question and the consultation contents corresponding to the question are disclosed from the interrogator terminal; The question and the consultation content corresponding to the question may be used by a third party according to a selection signal for whether to disclose the question. The method of claim 12, wherein the consultation fee Consulting service providing method, characterized in that it depends on the selection signal for whether or not to disclose. A program of instructions that can be executed by a digital processing apparatus is tangibly embodied in order to perform the method of providing a consultation service according to any one of claims 1 to 13, and records a program that can be read by the digital processing apparatus. Record carrier.