JPH0548724A - Message service control system - Google Patents

Abstract

PURPOSE:To switch the connection of a call, which is connected to a terminal device with a message function, without recalling operation by a calling-side subscriber. CONSTITUTION:The calling-side subscriber (caller) 4 calls a service utilization registered subscriber (subscriber) which requests the terminal device 2 with the message function for message service utilization. An exchange 1 connects the call from the caller to the device 2. The device 2 discriminates whether the call is made from a specific subscriber or at specified time of a specified day by a call discrimination part 6 and informs a control part 7 of the discrimination result. The control part 7 reads an answer message out of a message storage part 8 according to the discrimination result and sends it to the caller. The device 2 sends out a message which enables message sound recording or transfer to be selected when transfer destination information is registered in a storage part 10. When the subscriber registers the specified subscriber or specified date and time conditions, the selected message is sent out to the specified subscriber or the caller which makes the call at the specified time of the specified date. The caller selects the message sound recording, transfer to the address that the subscriber registers, or transfer to the address that the caller specifies.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a message from a called party subscriber by registering a service usage request from the called party subscriber.
The present invention also relates to a message service provided to a terminal device and an exchange having a function of accumulating, reproducing and transmitting a message from a calling side subscriber.

[0002]

2. Description of the Related Art Recently, the development of services in communication networks has become remarkable. Especially in the field of message services, not only the accumulation and reproduction of messages but also in the case of an emergency,
There is an increasing need to transfer the call originating from the calling subscriber to the destination of the called subscriber.

Here, a conventional message service control method will be described with reference to FIG. In the message service system shown in FIG. 4, a terminal device 24 with a message function having a message storage function is connected to an exchange 23.

When the calling side subscriber 22 makes a call to the service use registered subscriber 25, the service use registered subscriber 25 calls the message function equipped terminal device 24 to form a path L in the figure.

Next, when the service use registration subscriber 25 has registered a message service use request in the message function equipped terminal device 24, the message function enabled terminal device 24
The message from the calling subscriber 22 is stored.

The message contents accumulated in the terminal device with message function 24 are reproduced by the service use registration subscriber 25 requesting a message reproduction, and transmitted to the service use registration subscriber 25.

When the calling side subscriber 22 wants to talk directly with the service use registration subscriber 25, the service use subscriber 25 registers the destination 26 with the message function terminal device 24 in advance. The calling side subscriber 22 again makes a call operation to the destination 26.

At this time, a method is known in which the exchange 23 forms a path M in the figure to enable a telephone call between the originating subscriber 22 and the destination 26.

[0009]

The above-mentioned method only accumulates the message from the calling subscriber when the called subscriber has registered the message service use request in the terminal device with message function. Service.

Therefore, when the calling subscriber desires a direct call with the called subscriber, the calling subscriber makes a call to the destination of the called subscriber again after going on-hook once. Must.

Therefore, the above-mentioned conventional system requires an additional call-up operation after being connected to the message-equipped terminal device, so that the serviceability is low. Therefore, the present invention has been made in view of the above-mentioned problems, and it is a technical subject to make it possible to perform a transfer process to a destination of a called-side subscriber together with a message service.

[0012]

The present invention has the following features to solve the above problems. This will be described based on the principle diagram of FIG.

[0013] In a communication network, regarding a message service control method in which a message service for a subscriber is handled by an exchange and a terminal device with a message storage function for storing a message, the terminal device with a message storage function 2 is a service usage registration subscriber 3 A message storage unit 8 for accumulating a response message and a message from the calling side subscriber 4, and service use registered subscriber information, designated subscriber information, designated date and time information, and transfer destination information from the service utilization registered subscriber 3. Storage unit 10 for storing
And a registration processing section 9 for registering information in the message storage section 8 and the storage section 10, and whether or not the call from the calling subscriber 4 sent from the exchange 1 is from a designated subscriber. Call identification unit 6 for identifying whether or not the call was made at the date and time
And a control unit 7 that responds to the call based on the identification result of the call identification unit 6 and notifies the exchange 1 of the destination number of the transfer destination at the time of transfer. It was a method.

Here, the calling subscriber 4 can select either message recording or transfer based on the response message. The control unit 7 may allow the calling-side subscriber 4 to select transfer only when the calling-side subscriber 4 makes a call at a designated subscriber or at a designated date and time.

When the calling subscriber 4 desires to transfer to a destination other than the transfer destination registered in the message function-equipped terminal device 2, the destination number of the transfer destination is set in accordance with the response message. It can be selected by notifying the device 2.

Further, the control unit 7 can make the transfer to the calling subscriber 4 unselectable only when the calling subscriber 4 makes a call at a designated subscriber or at a designated date and time. And

[0017]

The operation of the present invention will be described with reference to the flowchart of FIG. In step 201, a calling subscriber (hereinafter, caller) makes a call to a service use registration subscriber (hereinafter, subscriber) who has requested the message service to the message terminal device.

In step 202, the exchange connects the call originating from the caller to the message-equipped terminal device. In step 203, the message function terminal device discriminates in the call discriminator whether the call is from a designated subscriber or a call made at a designated date and time, and controls the discrimination result. Notify the department.

The control unit reads the response message from the message storage unit based on the identification result, and transmits it to the caller. In step 204, when the transfer destination information is registered in the storage unit, the message function-equipped terminal device sends out a message that allows selection of message recording or transfer.

Here, when the subscriber has registered the designated subscriber or the designated date and time condition, the selection message is transmitted only to the designated subscriber or the caller who has called at the designated date and time. ..

In step 205, the caller selects either message recording, transfer to the destination registered by the subscriber, or transfer to the destination specified by the caller. (A) When the caller selects message recording.

In step 206, the caller sends a message to the terminal device with message function. Upon receiving the message, the message function-equipped terminal registers the message in the message storage unit by the control unit. After that, the message is reproduced and transmitted according to the subscriber's instruction.

(B) The caller selects transfer to the destination registered by the subscriber. In step 207, the message function terminal device notifies the exchange of the destination number of the transfer destination by the control unit.

In step 208, the exchange transfers the caller's call to the destination. (C) When the caller selects to transfer to the destination specified by the caller. In step 209, the control unit notifies the exchange of the destination number designated by the caller.

In step 210, the switch transfers the caller's call to the destination.

[0026]

Embodiments of the present invention will be described with reference to the drawings. Third
FIG. 1 is a block diagram of the message service control system in this embodiment.

This system comprises an exchange 11, a central control unit 16, a calling side subscriber 13, a service use registration subscriber 14, a message function terminal device 12, and a transfer destination terminal 15.
Is equipped with.

Here, the terminal device 12 with the message function is
Call identification unit 17, control unit 18, and message storage unit 19
It has a storage unit 20 and a registration processing unit 21, and the function of each unit will be described below.

The call identifying section 17 identifies whether the call from the calling subscriber 13 is from a designated subscriber or a call made at a designated date and time. Here, if the designated subscriber information and the designated date / time information are not registered, the call is passed through by the call identification unit 17.

The control unit 18 controls the response to the call based on the identification result of the call identification unit 17. The message storage unit 19 stores a response message of the service use registration subscriber 14 when responding to the caller subscriber 13, and a message from the caller subscriber 13 when responding. And a calling party subscriber message storage unit 19a for storing

The storage unit 20 stores the transfer information when the service use registration subscriber 14 registers the transfer information. The registration processing unit 21 is a service use registration subscriber 1
The information from No. 4 is registered in each of the message storage unit 19 and the storage unit 20.

The functions of the respective devices and the processing steps of the present system will be described below. Subscriber for use of the service 1
4 registers service use subscriber information, transfer destination information, designated subscriber information, designated date and time information, and response message in the message function terminal device 12. At this time, the registration processing unit 21 registers the service use subscriber information, the transfer destination information, the designated subscriber information, and the designated date / time information in the storage unit 20, and the response message is the service use registered subscriber message storage unit 19b. Register with. In addition, it is possible to use a call response message prepared in advance in the message function terminal device 12.

Here, the service use registration subscriber 14
Registers the transfer destination terminal 15 as a transfer destination. Further, in order to allow transfer only to the designated subscriber, designated subscriber information, that is, the terminal number of the designated subscriber is registered.

On the other hand, a designated day of the week such as Saturday, Sunday or the like, or a designated date and time including a designated time such as after 5 pm, is registered to enable transfer. Further, if the transfer destination information is not input, the transfer is automatically set so as not to be transferred.

Next, when the calling subscriber 13 makes a call to the service use registration subscriber 14, the exchange 1
1 connects the calling side subscriber 13 and the message function-equipped terminal device 12 in the communication path network 11a by a line S in the figure. Then, the message function-equipped terminal device 12 that has received the call will be described below based on the identification result of the call identification unit 17 in different cases. (1) When the service use registration subscriber 14 has not registered the transfer destination information, the calling information is notified to the control unit 18 via the call identification unit 17. Then, the control unit 18
Reads out a response message from the service use registration subscriber message storage unit 19b and sends it to the calling side subscriber 13
To send to.

Calling subscriber 1 who received the message
3 is a service use registration subscriber 14 according to the message.
Send a message to. The calling party subscriber 13
The message from is stored in the calling party subscriber message storage unit 19a by the control unit 18. Then, the message is reproduced and transmitted according to an instruction from the service use registration subscriber 14. (2) When the service user 14 registers the transfer destination information, the control unit 18 reads the response message from the service use registration subscriber message storage unit 19b and sends it to the calling side subscriber 13.

Calling subscriber 1 who received the message
3 selects message recording or transfer according to the message. If you select message recording here, go to (1) above.
Processing similar to is performed.

When the calling subscriber 13 selects the transfer, the control unit 18 reads the transfer destination information from the storage unit 20 and notifies the central control unit 16 of this. The central controller 16 switches the connection of the communication path network 11a based on the transfer destination information. Then, the calling subscriber 13 and the transfer destination terminal 15 are connected by T in the figure. (3) When the service use registration subscriber 14 registers that the call can be transferred only to the call made by the designated subscriber or the call made at the designated date and time.

In this case, the service use registration subscriber 1
Reference numeral 4 registers two types of response messages with the message function terminal device 12. That is, there are a response message to a call from a designated subscriber or a call made at a designated date and time, and a response message to a call made by the designated subscriber and other than a call made at a designated date and time.

Calling side subscriber 13 and terminal device 1 with message function
2 is connected, the call identifying unit 17 determines whether the call from the calling subscriber 13 is a call from a designated subscriber or whether it is a call made at a designated date and time. Identify.

First, it is assumed that the call is a call from a designated subscriber or a call made at a designated date and time. At this time, the control unit 18 reads a response message to the designated subscriber or a call with a designated date and time from the service use registration subscriber message storage unit 19b and sends it to the calling subscriber 13.

The calling subscriber 13 having received the response message selects message recording or transfer according to the message. Here, when message recording is selected, the same processing as (1) described above is performed.

When the calling subscriber 13 selects the transfer, the same processing as (2) described above is performed.
Furthermore, it is also possible to select and instruct by a reply message to the calling side subscriber 13 with a plurality of registered transfer destinations.

In the above (1) to (3), it is possible that the calling side subscriber 13 desires to transfer to a destination other than the transfer destination stored in advance in the message function terminal device 12.
In this case, the calling subscriber 13 transmits the destination number of the desired transfer destination to the message function terminal device 12.

Upon receiving the destination number, the message function terminal device 12 notifies the central control device 16 of the destination number by the control unit 18. Then, the central control unit 16 connects the calling side subscriber 13 and the transfer destination in the communication path network 11a.

Therefore, according to this embodiment, the call connected to the message function terminal device can be transferred by switching the connection of the exchange in response to the transfer request.

[0047]

According to the present invention, therefore, a call connected to a message function terminal can be transferred by switching the connection of an exchange in response to a transfer request, and a call requiring a question and answer or the like is desired. Thus, the connection can be switched without the calling subscriber performing the call operation again.

Therefore, it is possible to improve the serviceability after the called subscriber registers the message service use request.

[Brief description of drawings]

FIG. 1 is a principle diagram of the present invention.

FIG. 2 is an operation flow of the present invention.

FIG. 3 is a configuration diagram of a message service control system in the present embodiment.

FIG. 4 is a block diagram of a conventional message service control system.

[Explanation of symbols]

 1. Exchange 2. Terminal device with message function 3. Service registered subscriber 4. Calling party subscriber 5. Transfer destination terminal 6. Call identification unit 7. Control unit 8. Message storage unit 9-Registration processing unit 10-Storage unit 11-Switch 12-Terminal device with message function 13-Calling side subscriber 14-Service registered subscriber 15-Transfer destination terminal 16-Central control device 17 ... Call identification unit 18 ... Control unit 19 ... Message storage unit 19a ... Caller side subscriber message storage unit 19b ... Service usage registration subscriber message storage unit 20 ... Storage unit 21 ... Registration processing unit

Claims (5)

[Claims] 1. A message service control method for handling a message service to a subscriber by a switch and a terminal device with a message storage function for storing a message in a communication network, wherein the terminal device with a message storage function (2) is a service use registration subscriber. Message storage unit (8) for storing a response message from the person (3) and a message from the calling side subscriber (4), and service use registration subscriber information and designation from the service use registration subscriber (3). A storage unit (10) that stores subscriber information, designated date and time information, and transfer destination information, a registration processing unit (9) that registers information in the message storage unit (8) and storage unit (10), and an exchange ( A call identification unit (6) for identifying whether the call from the calling side subscriber (4) sent from 1) is a call from a designated subscriber or a call made at a designated date and time; The call identification unit ( ), And a control unit (7) that responds to the call based on the identification result of (1) and notifies the exchange (1) of the destination number of the transfer destination at the time of transfer. .. 2. The message service control according to claim 1, wherein the calling side subscriber (4) can select whether to record or transfer a message based on the response message. method. 3. The control unit (7) selects transfer to the calling side subscriber (4) only when the calling side subscriber (4) makes a call at a designated subscriber or at a designated date and time. The message service control system according to claim 1, which is enabled. 4. The message service control method according to claim 1, wherein the calling subscriber (4) is capable of transferring to a destination other than the transfer destination registered in the terminal device (2) with message function. 5. The control unit (7) cannot transfer a call from the calling subscriber (4) only when the calling subscriber (4) makes a call at a designated subscriber or at a designated date and time. The message service control system according to claim 1, wherein: