JP3490668B2 - System failure monitoring support system, failure monitoring computer, monitoring center computer and recording medium - Google Patents

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a system failure monitoring support system, a failure monitoring computer, a monitoring center computer, and a recording medium, and in particular, can monitor a failure in a monitored system and charge a monitoring support fee. System failure monitoring support system.

[0002]

2. Description of the Related Art To realize an advanced information society, a client / server system including a server, a network, a client computer, a computer system including an equipment sensor for air conditioning equipment and power supply equipment, an environment sensor for temperature and hot water, etc. However, the operation cost can be further reduced by changing the operation of this computer system from the labor-saving operation to the unmanned operation. In order to realize unmanned operation, it is necessary to handle magnetic tapes less, suppress nighttime list output, and monitor abnormalities that occur during unmanned operation, but no proposals have been made for these problems. .

[0003]

SUMMARY OF THE INVENTION The present invention solves the conventional problems by installing a fault monitoring computer and transmitting / receiving information between the fault monitoring computer and the monitoring center computer via a network. hand,
A system fault monitoring support system and a fault monitoring computer and a computer for a monitoring center that can monitor abnormalities such as unattended operation in the monitored system and quickly and accurately grasp the occurrence of a fault at a remote monitoring center, and The purpose is to provide a recording medium.

[0004]

SUMMARY OF THE INVENTION The present invention comprises a failure monitoring computer for monitoring a failure of a connected monitoring target system, a monitoring center computer, and a billing / collection center computer, and the failure. The monitoring computer, the monitoring center computer, and the billing / collection center computer are systems that send and receive information via a network to monitor and support a failure in the monitored system. A function to monitor startup, a function to monitor the end of core tasks of the monitored system, a function to monitor business abnormalities in the monitored system, a function to monitor events in the monitored system, and a facility / environment of the monitored system Function, function to monitor device abnormality of monitored system, and monitoring support fee Ability to seek a system fault monitoring support system with.

The present invention also provides an OS of the system to be monitored.
It is a system fault monitoring support system having a function of performing event monitoring of the above and a function of performing OS job monitoring.

The present invention is a system failure monitoring support system including equipment sensors for monitoring air conditioning equipment and power supply equipment.

Further, the present invention is a system fault monitoring support system including an environmental sensor for monitoring temperature and hot water.

Further, the present invention is a system fault monitoring support system having a function of confirming payment of the monitoring support fee charged by the fee charging / collection center computer.

Further, the present invention is a system fault monitoring support system having a function of notifying the computer for system administrator in advance of the suspension of the monitoring function before the monitoring support contract period expires.

Furthermore, the present invention is the system fault monitoring support system, wherein the fault monitoring computer automatically stops the function of monitoring the monitored system when the monitoring support contract period expires.

The present invention is also a system fault monitoring support system having a function of notifying the system administrator computer of the expiration of the contract support period when the monitor support contract period expires.

Further, the present invention connects the system to be monitored with
A failure monitoring computer used for a system that monitors and supports a monitoring target system by sending and receiving information via a network to and from a monitoring center computer and a billing / collection center computer. A fault monitoring computer that monitors system faults.

Further, the present invention is an OS of a monitored system.
It is a fault monitoring computer having a function of performing event monitoring of the above, and a function of performing OS job monitoring.

Further, the present invention is a fault monitoring computer for reporting a fault to a computer for a monitoring center when a fault in a system to be monitored is detected.

The present invention is a fault monitoring computer that automatically stops the function of monitoring a fault in a system to be monitored when the monitoring support contract period expires.

Further, according to the present invention, a failure monitoring computer for monitoring a failure of the connected monitoring target system and a billing / collection center computer, and information are transmitted and received via a network to monitor the failure of the monitoring target system. A monitoring center computer used in a supporting system, which analyzes the content of a reported failure and investigates the cause.

Further, the present invention is a computer for a monitoring center for remotely controlling the recovery of a failure of a monitored system.

The present invention is a computer for a monitoring center that manages the history of faults in the monitored system.

Furthermore, the present invention is a computer for a monitoring center that creates a system fault monitoring report of a monitored system.

Further, the present invention is a computer for a monitoring center having a function of adding a comment to the created system fault monitoring report.

The present invention is a computer for a monitoring center that transmits the created system fault monitoring report to the computer for system administrator.

Furthermore, the present invention is a computer for a monitoring center that manages the performance of the monitored system.

Further, the present invention comprises a fault monitoring computer for monitoring the fault of the connected system to be monitored, a monitoring center computer, a maintenance site computer in charge, and a charge / collection center computer, and The fault monitoring computer, the monitoring center computer, the maintenance site computer in charge, and the charge / collection center computer are systems that send and receive information via a network to monitor and support a fault in the monitored system. Based on the monitored system
A function to monitor the start-up of main business, the basis of the monitored system
Function to monitor the end of main business, business of monitored system
Function to monitor abnormalities, monitor events of monitored system
Function to monitor, equipment / environment of monitored system
Function, function to monitor device abnormality of monitored system, and
And a function of charging a monitoring support fee, and the monitoring center computer is a system failure monitoring support system that transmits a failure recovery method to a maintenance site computer in charge.

The present invention comprises a fault monitoring computer for monitoring the fault of the connected monitoring target system, a monitoring center computer, and a billing / collection center computer, and the fault monitoring computer and the monitoring. The center computer and the billing / collection center computer are recording media used in a system that transmits and receives information via a network to monitor and support a failure in the monitored system, and is the backbone of the monitored system. A function to monitor the start-up of business, a function to monitor the end of core business of the monitored system, a function to monitor business abnormalities in the monitored system, a function to monitor events in the monitored system, and the equipment and environment of the monitored system Monitoring function, function for monitoring device abnormality of monitored system, and monitoring The ability to charge over preparative rates a recorded computer-readable recording medium a program for realizing in the computer.

[0025]

BEST MODE FOR CARRYING OUT THE INVENTION Embodiments of the present invention will be described. Embodiments of the system fault monitoring support system, fault monitoring computer, and monitoring center computer of the present invention will be described with reference to FIGS. Figure 1
[FIG. 3] is an explanatory diagram of a system failure monitoring support system of an embodiment. FIG. 2 is an explanatory diagram of an example of a flowchart of system fault monitoring in the embodiment.

An example will be described. As shown in FIG. 1, the system failure monitoring support system of the present embodiment comprises a failure monitoring computer 2, a monitoring center computer 3, a responsible maintenance site computer 4, and a charge / collection center computer 5. The fault monitoring computer 2
Connected to a network 6 such as WAN, and
The monitoring center computer 3, the maintenance site computer 4 and the charge / collection center computer 5 are
It is connected to a network 5 such as a WAN, and can send and receive various information to and from each other using the Internet or the like. The system failure monitoring support system according to the present embodiment has a function of monitoring the start-up of the core business of the monitored system 1, a function of monitoring the end of business of the monitored system 1, and a function of monitoring an abnormal operation of the monitored system 1. , A function of monitoring an event of the monitored system 1, a function of monitoring the equipment / environment of the monitored system 1, a function of monitoring a device abnormality of the monitored system 1, and a function of charging a monitoring support fee. There is. Further, the monitoring target system 1 has a function of monitoring an event of the OS and a function of monitoring a job of the OS.

The system 1 to be monitored comprises a client / server (C / S) system 11, an equipment sensor 12, an air conditioning equipment 13, a power equipment 14, an environment sensor 15, a temperature 16, hot water 17, and a computer 18 for a system administrator. The client server system 11 has OS event monitoring, job monitoring, and jobs, and is connected to the fault monitoring computer 2. Further, it is connected to the fault monitoring computer 2 by a service processor for hardware fault, message notification and message. The system to be monitored 1 is automatically turned on and the OS is started. Then, the start-up of the core business, the occurrence of the business abnormality, the occurrence of the designated event, the abnormality of the facility / environment, the end of the C / S system device and the core business are monitored. The equipment sensor 12 monitors the air conditioning equipment 13, the power supply equipment 14, and the like.
The environment sensor 15 monitors the temperature 16, hot water 17, and the like.

The fault monitoring computer 2 is connected to the C / S system 11 and collects system fault monitoring data. Collectively monitor hardware faults such as CPU, DK, CCP, etc., and also check for business jobs such as abnormal termination of business jobs, operator intervention request, multiple LPARs, system stop delay, host system startup, business processing abnormalities, etc. C / S monitoring and adjoining computer room
Monitor equipment, computer room environmental abnormalities (air conditioning abnormalities, temperature / humidity abnormalities, etc.) and related equipment abnormalities. Further, the OS status can be monitored by monitoring the error message in the system event log of the monitored system 1. Then, when a failure of the monitored system 1 is detected, a failure detection signal is generated. The fault monitoring data and the fault detection signal are sent to the monitoring center computer 3 via the network 6.

The monitoring center computer 3 is installed in the monitoring center. The monitoring center provides monitoring support services for the system 1 to be monitored, and has a maintenance base in charge for each district. The monitoring center computer 3 is connected to a network 6 such as a WAN, receives the fault monitoring data collected by the fault monitoring computer 2, grasps the fault status, creates a report as a report, and monitors the target. The failure status and the like are transmitted to the system administrator computer 18 of the system 1. Further, upon receiving a failure detection signal from the failure monitoring computer 2, the hardware administrator computer 1 of the monitored system 1
Notify 8 of the failure. Further, the computer 4 for the maintenance base in charge is also notified of the failure of the monitored system 1. Then, the cause of failure and the like can be analyzed, the recovery method can be notified to the maintenance site computer 4 in charge, and subsequent measures can be taken. Furthermore, the restoration of the failure of the monitored system 1 can be controlled by remote control. Further, it is possible to manage the history of failures in the monitored system 1. Then, a system failure monitoring report of the monitored system 1 is created. It has a function to add a comment to the created system fault monitoring report. Further, the created system fault monitoring report is transmitted to the system administrator computer 18. Further, the performance of the monitored system 1 can be managed. Then, prior to the expiration of the monitoring support contract period, the system administrator's computer 18 of the monitored system 1 is notified in advance, and when the contract expires, the expiration of the contract period can be notified, and whether or not to continue the contract is automatically determined. You can be notified.

The computer 4 for the maintenance site in charge is installed in the maintenance site in charge. At the maintenance site in charge, there is a worker who rushes to perform repair work when a failure or the like occurs in the monitored system 1 in the area in charge. The maintenance site computer 4 is connected to the network 6,
From the monitoring center computer 3, it is possible to obtain a report, failure detection and recovery method, notification of expiration of monitoring support contract period, and the like.

Billing / collection center computer 5
Is located at the billing / collection center. The fee billing / collection center bills and collects the monitoring support fee for the monitored system 1. The charge / collection center computer 5 is connected to the network 6, and when collecting the requested monitoring support charge, the charge / collection center computer 5 transmits to the monitoring center computer 3 the receipt of the deposit.

Note that various notifications and the like in this embodiment are performed by using, for example, Internet technology, and by sending data by e-mail and encrypting the contents. Further, since the fault monitoring computer 2 only sends an email and does not receive an email or log in remotely, there is no adverse effect on the monitored system 1 or various devices.

Examples of the contents of the report in the embodiment include a load rate graph, an error occurrence rate graph, a monthly graph, a daily graph, an operation status table, a 6-month statistical report, a monthly summary report, and the like.

An example of a system fault monitoring procedure in the system fault monitoring support system of the embodiment will be described with reference to the flowchart of FIG. S101) Start. S102) The fault monitoring computer monitors. S103) It is determined whether it is within the contract period. If it is within the contract period, the process proceeds to step S111. If it is not within the contract period (immediately before the contract period expires), the process proceeds to step S131. S111) Collect system fault monitoring data. S112) It is determined whether it is the reporting time. If it is the reporting time, the process proceeds to step S121, and if it is not the reporting time, the process proceeds to step S161. S121) The collected data is transmitted to the monitoring center computer. S122) Create a system fault monitoring report. S123) The created report is transmitted to the maintenance site computer in charge. S124) The created report is transmitted to the system administrator computer. S125) The request for the monitoring support fee is transmitted. S126) Confirmation of payment from the charge / collection center computer to the monitoring center computer, and step S
Return to 102. S131) The system administrator computer is notified in advance of the expiration of the contract period. S132) It is determined whether or not the contract is desired to be continued. If the contract is desired, the process proceeds to step S151, and if the contract is not desired, the process proceeds to step S141. ? S141) Notify the computer for the monitoring center that the contract period has expired. S142) Notify the maintenance site computer of the expiration of the contract period. S143) The system administrator computer is notified of the expiration of the contract period. S144) Stop monitoring by the fault monitoring computer. S145) The contract is canceled and the monitoring becomes END. S151) The contract is continued, and the process returns to step S102. S161) The failure of the monitored system is monitored. S162) It is determined whether or not a failure is detected. When a failure is detected, the process proceeds to step S171. When no failure is detected, the process returns to step S102. S171) Notify the computer for the monitoring center of the failure. S172) The failure is notified to the maintenance site computer in charge. S173) Notify the system administrator computer of the failure. S174) Failure content analysis, cause investigation, recovery method and result notification are sent, and the process returns to step S102. In this way, the failure of the monitored system can be monitored.

Although the system failure monitoring support system, the failure monitoring computer, and the monitoring center computer have been described in the above embodiments, the function of monitoring the start-up of the core business of the monitored system and the termination of the monitored system business Function, function for monitoring business errors in the monitored system, function for monitoring events in the monitored system, function for monitoring facility / environment of the monitored system, function for monitoring device abnormality in the monitored system,
Also, it is possible to store a program for causing a computer to realize the function of charging a monitoring support fee in a computer-readable recording medium (for example, CD-ROM, etc.), and using this recording medium. This allows a microcomputer or the like to function as the fault monitoring computer 2.

[0036]

According to the present invention, a failure monitoring computer is installed, and information is sent and received between the failure monitoring computer and the monitoring center computer via a network to allow the monitored system to perform an abnormal operation such as unattended operation. It is possible to obtain a system failure monitoring support system capable of quickly and accurately grasping the occurrence of a failure or the like at a remote monitoring center by monitoring.

[Brief description of drawings]

FIG. 1 is an explanatory diagram of a system failure monitoring support system according to an embodiment.

FIG. 2 is an explanatory diagram of a flowchart of system fault monitoring in the embodiment.

[Explanation of symbols]

1 Monitoring target system 11 C / S system 12 Equipment sensor 13 Air conditioning equipment 14 power supply equipment 15 Environmental sensor 16 temperature 17 hot water 18 Computer for system administrator 2 Fault monitoring computer 3 Monitoring center computer 4 Computer for maintenance base in charge 5 Billing / collection center computer 6 network

Front page continuation (72) Inventor Yasuhiro Otsuka 504 2 Shinanomachi, Totsuka-ku, Yokohama-shi, Kanagawa Hitachi Electronic Services Co., Ltd. (72) Isamu Saya 504 2 Shinano-cho, Totsuka-ku, Yokohama, Kanagawa Hitachi Electronic Services Incorporated (72) Inventor Takehiko Akinaga 504, Shinanomachi, Totsuka-ku, Yokohama, Kanagawa 2 Hitachi Electronic Services Co., Ltd. Inventor Rekichi Yamagishi 504, Shinano-cho, Totsuka-ku, Yokohama, Kanagawa Hitachi Electronic Services (72) Inventor Mutsuji Takesada 504, Shinanomachi, Totsuka-ku, Yokohama-shi, Kanagawa 2 Hitachi Electronic Services Co., Ltd. (72) Inventor Mina Imai 504, Shinano-machi, Totsuka-ku, Yokohama, Kanagawa 2 Hitachi Electronic Services Co., Ltd. (56) References JP 2000-112520 (JP, A) JP 11-306466 (JP, A) JP 10-228311 (JP, A) (58) Fields investigated (Int. Cl. ⁷⁾ , DB name) G05B 23/02 G06F 13/00 G06F 17/60

Claims (21)

(57) [Claims] 1. A failure monitoring computer for monitoring a failure of a connected system to be monitored, a monitoring center computer, a charge / collection center computer, and the failure monitoring computer and the monitoring center computer. The billing / collection center computer is a system that sends and receives information via the network to monitor and support the failure of the monitored system, and the function to monitor the start-up of core business of the monitored system.
A function that monitors the end of core business of the monitored system, a function that monitors business abnormalities in the monitored system, a function that monitors events in the monitored system, a function that monitors the equipment and environment of the monitored system, A system fault monitoring support system having a function of monitoring a device abnormality and a function of charging a monitoring support fee. 2. The system fault monitoring support system according to claim 1, having a function of monitoring an event of an OS of a monitored system and a function of monitoring a job of the OS. . 3. The system fault monitoring support system according to claim 1, further comprising a facility sensor for monitoring the air conditioning facility and the power source facility. 4. The system fault monitoring support system according to claim 1, further comprising an environmental sensor for monitoring temperature and hot water. 5. The system fault monitoring support system according to claim 1, further comprising a function of confirming payment of the monitoring support fee charged by the billing / collection center computer. system. 6. The system failure monitoring support system according to claim 1, wherein the system has a function of notifying the system administrator computer in advance of suspension of the monitoring function before the monitoring support contract period expires. Fault monitoring support system. 7. The system fault monitoring support system according to claim 1, wherein the fault monitoring computer automatically stops the function of monitoring the system to be monitored when the monitoring support contract period expires. Fault monitoring support system. 8. The system fault monitoring support system according to claim 1, further comprising a function of notifying the system administrator computer of expiration of the contract period when the monitoring support contract period has expired. . 9. Connecting with a monitored system,
A fault monitoring computer used for the system fault monitoring support system according to claim 1 , which transmits and receives information to and from the computer for monitoring center and the computer for billing / collection center via a network. A fault monitoring computer characterized by monitoring the. 10. The fault monitoring computer according to claim 9, wherein the fault monitoring computer has a function of monitoring an event of the OS of the monitored system and a function of monitoring a job of the OS. 11. The fault monitoring computer according to claim 9, wherein when a fault in the system to be monitored is detected, the fault monitoring computer is notified of the fault. 12. The fault monitoring computer according to claim 9, wherein when the monitoring support contract period expires, the function of automatically monitoring the fault of the monitored system is stopped. Fault monitoring computer. 13. The system fault monitoring support system according to claim 1 , wherein information is transmitted and received via a network with a fault monitoring computer for monitoring a fault of the connected monitoring target system and a billing / collection center computer. A computer for a monitoring center, characterized by analyzing the content of a reported fault and investigating the cause. 14. A computer for a monitoring center according to claim 13, wherein recovery of a fault in the system to be monitored is controlled by remote control. 15. The computer for monitoring center according to claim 13 or 14, wherein the history of failures of the system to be monitored is managed. 16. The computer for monitoring center according to claim 13, wherein a system fault monitoring report of a system to be monitored is created. 17. The computer for monitoring center according to claim 16, wherein the computer for monitoring center has a function of adding a comment to the created system fault monitoring report. 18. The computer for monitoring center according to claim 16 or 17, wherein the created system fault monitoring report is transmitted to the computer for system administrator. 19. The computer for monitoring center according to claim 13, wherein the computer for monitoring center manages the performance of the system to be monitored. 20. A fault monitoring computer for monitoring a fault of a connected system to be monitored, a computer for a monitoring center, a computer for a maintenance center in charge, and a computer for a billing / collection center, and the fault monitoring. computer with the monitoring center computer, and is responsible for maintenance station computers and billing / collection center computer, by transmitting and receiving information via a network, a system for supporting monitoring the fault of the monitored system, the monitoring target A function to monitor the start-up of the core business of the system,
A function to monitor the end of core business of the monitored system
The function that monitors the business abnormality of the target system, the monitoring target system
System event monitoring function,
Functions for monitoring equipment / environment, and equipment for monitored system
A function that constantly monitors and a machine that charges a monitoring support fee
It has a capacity, also the computer for monitoring center, the system fault monitoring support system characterized by transmitting a method for recovering failure to charge maintenance station computer. 21. A failure monitoring computer for monitoring a failure of a connected system to be monitored, a monitoring center computer, and a billing / collection center computer, and the failure monitoring computer and the monitoring center computer. A computer for a billing / collection center is a recording medium used in a system that monitors and supports failures in the monitored system by sending and receiving information via the network, and starts up core business of the monitored system. The ability to monitor,
A function that monitors the end of core business of the monitored system, a function that monitors business abnormalities in the monitored system, a function that monitors events in the monitored system, a function that monitors the equipment and environment of the monitored system, A computer-readable recording medium in which a program is recorded so that a computer can realize a function of monitoring a device abnormality and a function of charging a monitoring support fee.