JP2023052797A - Commodity sales data processing device and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a commodity sales data processing device available for various types of selling.

SOLUTION: A commodity sales data processing device includes: first execution means for executing a first mode for executing registration of a commodity by a customer and settlement by the customer, and outputting at least information to be used for delivery of the registered commodity; second execution means for executing registration of a commodity by the customer and settlement by the customer, and executing a second mode for outputting information on the registered commodity and settlement without outputting information for use in delivery of the registered commodity; and switching means that allows for switching between the first mode by the first execution means and the second mode by the second execution means.

SELECTED DRAWING: Figure 10

COPYRIGHT: (C)2023,JPO&INPIT

Description

The present invention relates to a merchandise sales data processing device and a program.

A simple ticket vending machine has been proposed as a device capable of registering products by customers and making payments by customers (see, for example, Patent Document 1).

JP 2017-102856 A

It is difficult to say that the technique disclosed in Patent Document 1 can sufficiently cope with diversified sales forms.

SUMMARY OF THE INVENTION The present invention has been made in view of such circumstances, and an object of the present invention is to provide a technique capable of sufficiently coping with various sales forms.

In order to solve the above-described problems, a commodity sales data processing device according to one aspect of the present invention executes registration of commodities by customers and settlement by customers, and at least information to be used for delivery of registered commodities. a first execution means for executing a first mode for outputting; a second execution means for executing a second mode for outputting information on settlement; and a switching means capable of switching between the first mode by the first execution means and the second mode by the second execution means. characterized by

According to the above, it is possible to switch between the first mode for outputting information to be used in the delivery of registered products and the second mode for outputting information on registered products and payment, thus providing a wide variety of sales forms. It is possible to sufficiently respond to

The commodity sales data processing device has reading means for reading code information attached to the commodity, and the reading means operates when the first mode is executed and when the second mode is executed. The contents of the operation may be different.

According to the above, since the contents of the operation of the reading means can be varied, it is possible to sufficiently deal with various sales forms.

The commodity sales data processing apparatus has canceling means capable of canceling the registered commodity by a predetermined canceling method, and the predetermined canceling method is selected when the first mode is executed and when the second mode is executed. is different when is running.

According to the above, it is possible to sufficiently deal with various sales forms by using different cancellation methods.

In the merchandise sales data processing apparatus, the predetermined cancellation method when the first mode is executed is a method that can be canceled by the customer.

According to the above, customer convenience can be improved.

In the commodity sales data processing device, when settlement is executed in the first mode, information indicating the registered commodity may be transmitted to another device.

According to the above, by transmitting the information indicating the registered product to another device, it is possible to sufficiently deal with various sales forms.

In the above merchandise sales data processing apparatus, the first execution means is characterized by outputting the information to be used in delivery of the registered merchandise as a medium on which the information is printed.

According to the above, since it can be output as a medium, it is possible to sufficiently respond to various sales forms.

In order to solve the above-described problems, a program, which is another aspect of the present invention, is a program that causes a computer to function as a product sales data processing device, and causes the computer to perform product registration by customers and payment by customers. , a first execution means for executing a first mode for outputting at least information to be used in delivery of the registered merchandise; a second execution means for executing a second mode of outputting information on the registered product and payment without outputting information to be registered, the first mode by the first execution means and the The program is characterized by functioning as switching means capable of switching between the second mode and the second mode.

According to the above, it becomes possible to sufficiently respond to various sales forms.

As described above, it is possible to sufficiently deal with various sales forms.

It is a figure which shows the installation example of a POS terminal. It is a figure which shows the external appearance example of a POS terminal. It is a figure which shows the structural example of a POS terminal. FIG. 2 is a diagram for explaining an outline of operation modes of a POS terminal; FIG. 2 is a diagram for explaining an outline of operation modes of a POS terminal; FIG. 2 is a diagram for explaining an outline of operation modes of a POS terminal; It is a figure which shows the structural example of an ordering system. It is a schematic block diagram showing an example of a configuration of a kitchen monitor. It is a figure which shows the installation example in a store of a POS terminal device. It is a figure which shows a registration screen. It is a figure which shows an example of a receipt and a meal ticket. It is a figure which shows the flowchart which shows an example of the process in ticket vending machine mode. It is a figure which shows the flowchart which shows an example of a process in full self mode.

FIG. 1 is a diagram showing an installation example of a POS (Point Of Sales) terminal 20 according to one embodiment of the present invention. The POS terminal 20 is an example of a product sales data processing device. FIG. 1A is a perspective view of the POS terminal 20 and the like viewed from the customer side. FIG. 1B is a perspective view of the POS terminal 20 and the like as seen from the salesclerk side. As shown in FIG. 1A, a counter is placed on the right side of the POS terminal 20 as viewed from the customer side.

FIG. 2 is a diagram showing an example of the appearance of the POS terminal 20. As shown in FIG. FIG. 2A is a perspective view of the POS terminal 20 viewed from the customer side. FIG. 2B is a perspective view of the POS terminal 20 as seen from the salesclerk side. FIG. 3 is a diagram showing a configuration example of the POS terminal 20. As shown in FIG. 2 and 3, the same reference numerals are given to the same parts.

An example configuration of the POS terminal 20 shown in FIG. 3 will be described below with reference to FIG. The POS terminal 20 includes a CPU 201, a ROM 202, a RAM 203, a hard disk 204, a customer-side display unit 205, a customer-side scanner unit 206, a card payment unit 208, a change machine 209, a customer-side imaging unit 216, A customer-side human sensor 217, a salesclerk-side display unit 210, a key operation unit 211, a salesclerk-side scanner unit 212, a printing unit 213, an audio output unit 214, a communication unit 215, a salesclerk-side imaging unit 218, A clerk side human sensor 219 is provided. They can communicate with each other via a bus.

The CPU 201 is a central processing unit, and controls the operation of the POS terminal 20 by reading and executing programs stored in the ROM 202 .
The ROM 202 is a read-only memory, and stores various information used by the CPU 201 including programs.

A RAM 203 is a read/write memory and stores various information. For example, the RAM 203 stores information acquired from the outside (for example, product master information acquired from the store controller 30) and information generated during processing (for example, registration information generated during registration processing, settlement information generated during settlement processing, etc.). memorize

The hard disk 204 stores various information. The hard disk 204 may store programs executed by the CPU 201 instead of the ROM 202, for example. Also, instead of the RAM 203, information obtained from the outside or information generated during processing may be stored.

The customer-side display unit 205 is a touch display provided for customers, which displays various information to the customer and receives various inputs from the customer. The customer-side display unit 205 is an example of reading means for reading code information attached to products. The customer-side scanner unit 206 is a scanner unit provided for customers. read.

The customer-side scanner unit 206 is used when the customer registers the product, but the customer may register the product by another method. For example, when an item order button or the like is displayed on the customer-side display unit 205, the customer can operate (press) the order button to register the item. The customer-side imaging unit 216 captures an image in the customer-side direction including the change dispenser 209 . The customer-side human sensor 217 detects the approach of a person (mainly a customer).

The card settlement unit 208 is a settlement mechanism using various cards (credit cards, transportation cards, etc.). The card settlement unit 208 of this embodiment includes a card recognition unit (reading unit), a display unit, and an operation unit.

The change dispenser 209 (cash settlement unit) is a settlement mechanism using cash, and has an insertion port for banknotes and coins and a discharge port for banknotes and coins. The amount of change, which is the difference, is calculated, and the change is discharged from the discharge port. The change dispenser 209 is directed toward the customer and is operated by the customer. In this way, the POS terminal 20 has a deposit/withdrawal unit for depositing/withdrawing money to/from the customer side.

The clerk-side display unit 210 is a touch display provided for the clerk, and displays various information to the clerk and receives various inputs from the clerk.
The key operation unit 211 is composed of various keys (buttons) and receives various inputs from the store clerk.
The salesclerk side scanner unit 212 is a scanner unit provided for salesclerk use. Laser light) is irradiated and read optically.

Note that the clerk-side scanner unit 212 is used when the clerk registers products, but the clerk may register the products by other methods. For example, if a key corresponding to a product (for example, a key corresponding to a sports newspaper) is arranged in the key operation unit 211, the store clerk can operate (press) the key to register the product. can. Also, when a preset key corresponding to a product is displayed on the clerk-side display unit 210, the clerk can operate the preset key to register the product. The store clerk side imaging unit 218 captures an image in the store clerk side direction. The store clerk side human detection sensor 219 detects the approach of a person (mainly a store clerk).

The printing unit 213 is a printing unit that ejects media, and prints and issues various media such as receipts. The printing unit 213 is a single printing unit that can be rotatably changed from the clerk side to the customer side and from the customer side to the clerk side (the direction of the medium issuing port). The orientation of the printing unit may be changed manually, or may be automatically changed (mechanically controlled, etc.) according to the transition of the operation mode (details will be described later), for example. A sensor or the like may be used to detect whether the orientation of the printing unit is correct or incorrect. In this manner, the printing unit 213 can switch the output destination of the printed matter between the clerk side and the customer side.

The audio output unit 214 outputs audio. For example, the audio output unit 214 outputs audio guidance and the like.
The communication unit 215 transmits and receives information to and from other terminals (other POS terminals 20).

(Outline of each operation mode)
Next, operation modes of the POS terminal 20 will be described. The POS terminal 20 has multiple operating modes. For example, the POS terminal 20 has a normal mode, a full self mode, a semi self mode, and a ticket vending machine mode. The operation modes described below are the operation modes during normal business (operation modes related to product registration processing and accounting processing). It does not include the maintenance mode for setting work or maintenance work, or the training mode for training newcomers.

4 to 6 are diagrams for explaining the outline of the operation modes of the POS terminal 20. FIG. FIG. 4 is a diagram for explaining the outline of the normal mode. FIG. 4A is a schematic diagram showing the flow of processing (merchandise registration processing, accounting processing) and the actions of people (clerks, customers) in the normal mode, and FIG. 4 is a flow chart showing a basic flow of operation; FIG. 5 is a diagram for explaining the outline of the full-self mode. FIG. 5A is a schematic diagram showing the flow of processing (merchandise registration processing, accounting processing) and the actions of people (customers) in the full self mode, and FIG. 4 is a flow chart showing a basic flow of operation; FIG. 6 is a diagram for explaining the outline of the semi-self mode. FIG. 6(A) is a schematic diagram showing the flow of processing (product registration processing, accounting processing) and the actions of people (customers) in the semi-self mode, and FIGS. 4 is a flowchart showing a basic flow of operations of the POS terminal 20;

In the following description, the mode in which the POS terminal 20 executes product registration processing will be referred to as the registration mode, which is different from the classification of the operation modes (normal mode, full-self mode, semi-self mode, and ticket vending machine mode) described above. , the mode for executing the settlement process may be referred to as accounting mode.

(normal mode)
The normal mode, as shown in FIG. 4A, is an operation mode in which the store clerk executes registration processing and the customer executes settlement processing. That is, as shown in FIG. 4B, in the normal mode, the store clerk side is in the registration mode, and the customer side is in the checkout mode. In other words, the POS terminal 20 operates in the registration accounting mode from the registration process to the settlement process as a whole.

In the normal mode, the clerk registers the purchased product of the customer on the clerk side (clerk side scanner section 212, clerk side display section 210, key operation section 211). In other words, the POS terminal 20 executes registration processing of the purchased product by the operation of the store clerk (operation of the store clerk side scanner unit 212, store clerk side display unit 210, key operation unit 211, etc.) (upper part of FIG. 4A). .

When the store clerk completes the registration process, the customer confirms the total amount of purchased commodities on the store clerk side display unit 210, inserts money into the change dispenser 209, or operates the card payment unit 208 to make a payment (FIG. 4). (A) lower row). In other words, the POS terminal 20 executes the settlement process according to the customer's operation (insertion of money into the change dispenser 209, operation of the card settlement unit 208) (lower part of FIG. 4A).

That is, in the normal mode, as shown in FIG. 4B, the product is first scanned by the store clerk, for example, by the store clerk scanner unit 212 (step S10: YES), and the product is registered (step S11). After pressing the subtotal key (for example, the subtotal key displayed on the store clerk side display unit 210 or the subtotal key arranged on the key operation unit 211, etc.) (step S30: YES), for example, the change machine 209 is performed (step S50), and the process is completed. The subtotal key in step S30 is an operation key for completing the registration process, and may also be referred to as a subtotal button, registration completion key, registration completion button, checkout key, checkout button, or the like.

The customer may wait until the store clerk completes the registration process (until the total amount is determined), but may insert money into the change machine 209 before the registration process is completed. In other words, the POS terminal 20 can accept payment during the registration process (upper part of FIG. 4A).

In addition, the salesclerk may wait until the customer completes the payment (until the customer obtains change or a receipt), or may register the next customer's purchased product. In other words, the POS terminal 20 can register the purchased product of the next customer during the checkout process (lower part of FIG. 4A). Also, the clerk may be absent during the payment by the customer (lower part of FIG. 4(A)). In other words, the reception of the customer may be finished during the payment of the customer.

In addition, when there is change, the POS terminal 20 controls the dispensation of change or bills by the change machine 209 in order to prevent forgetting to take the change, and a sensor or the like detects that the customer has removed the change or bills. , the printing unit 213 is controlled to issue a receipt. The same applies to other operation modes. As described above, in the normal mode, there may or may not be a store clerk in front of the customer who receives the change. (The payout of the bill and the issue of the receipt may be performed at the same time, or the receipt may be issued first). Further, the timing of paying out change/tills and issuing receipts may be controlled according to the current operation mode and the presence/absence of a clerk (for example, the presence/absence of a clerk is recognized by a sensor).

(Full self mode)
As shown in FIG. 5A, the full self mode is an operation mode in which the customer performs registration processing and the customer performs settlement processing. That is, as shown in FIG. 5B, in the case of the full self mode, the customer side becomes both the registration mode and the checkout mode. In other words, the POS terminal 20 operates in the registration accounting mode from the registration process to the settlement process as a whole.

In the case of the full self mode, the customer registers the purchased product on the customer side (customer side scanner section 206, customer side display section 205). That is, the POS terminal 20 executes registration processing of the purchased product by the customer's operation (scanning by the customer-side scanner unit 206, touching the customer-side display unit 205) (upper part of FIG. 5A).

When the registration process is completed, the customer confirms the total amount of purchased products on the customer-side display unit 205, inserts money into the change machine 209, or operates the card settlement unit 208 to settle the account (Fig. 5 (A) ) below). That is, the POS terminal 20 executes the settlement process according to the customer's operation (insertion of money into the change machine 209, operation of the card settlement unit 208) (lower part of FIG. 5A).

That is, in the full-self mode, as shown in FIG. 5B, the product is scanned by, for example, the customer-side scanner unit 206 on the customer side (step S20: YES), and the product is registered (step S21). After the registration completion key (for example, the registration completion key displayed on the customer-side display unit 205) is pressed (step S40: YES), the customer's account is settled by, for example, the change machine 209 (step S50), and processing is performed. is completed. The registration completion key related to step S40 is an operation key for completing the registration process, and may also be called a registration completion button, subtotal key, subtotal button, checkout key, checkout button, or the like.

In the full-self mode, as described above, the customer side executes both the registration process and the settlement process, but this does not mean that the store clerk cannot do anything. That is, even when the POS terminal 20 is operating in the full-self mode, for example, the clerk-side scanner unit 212 can scan the clerk code. A state (operation mode) in which registration processing is being performed on both the store clerk side and the customer side may be referred to as a double scan mode.

(Semi-self mode)
The semi-self mode is divided into a registration-only mode in which the store clerk executes the registration process and a checkout-only mode in which the customer executes the settlement process. The example of FIG. 6 is an example in which the POS terminal 20-1 operates in the registration-only mode and the POS terminal 20-2 operates in the accounting-only mode.

In the case of the semi-self mode, the clerk registers the product purchased by the customer at the POS terminal 20-1 in the registration-only mode on the clerk side (clerk side scanner section 212, clerk side display section 210, key operation section 211). In other words, the POS terminal 20-1 executes registration processing of purchased products by the operation of the store clerk (operation of the store clerk-side scanner unit 212, the store clerk-side display unit 210, the key operation unit 211, etc.) (see FIG. 6A). upper row).

When the registration process by the clerk is completed, the customer moves to the POS terminal 20-2 in the checkout-only mode, checks the total amount of purchased commodities on the clerk-side display unit 210, inserts money into the change dispenser 209, or Operate the card settlement unit 208 to settle the account (lower part of FIG. 6(A)). In other words, the POS terminal 20-2 executes settlement processing according to customer's operation (insertion of money into the change machine 209, operation of the card settlement unit 208) (lower part of FIG. 6A).

When the registration process is completed at the POS terminal 20 in registration-only mode (POS terminal 20-1 in the example of FIG. Then, it moves to the POS terminal 20-2), and information (registration information, etc.) necessary for settlement processing is supplied to the POS terminal 20 at the destination.

A method of supplying information necessary for settlement processing from a POS terminal 20 in registration-only mode (POS terminal 20-1 in the example of FIG. 6) to a POS terminal 20 in accounting-only mode (POS terminal 20-2 in the example of FIG. 6). POS terminal 20 in registration-only mode transmits information necessary for settlement processing to POS terminal 20 in accounting-only mode (may be transmitted via store controller 30; the same shall apply hereinafter); POS terminal 20 issues a medium (a medium printed with a bar code or the like for obtaining information necessary for settlement processing).

In the example of FIG. 6, there is only one accounting mode POS terminal 20 (POS terminal 20-2). In the POS terminal 20 in the registration-only mode (the POS terminal 20-1 in the example of FIG. 6), the POS terminal (the POS terminal 20 in the accounting-only mode) to execute the settlement process may be specified. Note that when a medium (a medium on which a barcode or the like for obtaining information necessary for settlement processing is printed) is issued at the POS terminal 20 in registration-only mode, the POS terminal 20 in accounting-only mode that reads the medium Settlement processing is executed in the terminal 20 .

That is, in the semi-self mode, the product is first registered by the clerk of the POS terminal 20 (POS terminal 20-1) in the registration-only mode. For example, as shown in FIG. 6B, products are registered (step S11) by scanning with the clerk side scanner unit 212 (step S10: YES). After pressing the subtotal key (for example, the subtotal key displayed on the clerk-side display unit 210 or the subtotal key arranged on the key operation unit 211) (step S30: YES), for example, the POS terminal 20 in accounting mode ( POS terminal 20-2) is specified (step S31: YES), the registration information is transmitted to the specified POS terminal 20 (step S32), and the process is completed.

In the example of FIG. 6B, when the product registration is finished, the subtotal key is pressed first, and then (after the subtotal key is pressed), the POS terminal 20 is specified. Sometimes, the processing procedure may be such that the POS terminal 20 is specified directly (without pressing the subtotal key). In the latter case, there is no need to display the subtotal key on the screen.

Subsequently, as shown in FIG. 6C, after receiving the registration information (step S49: YES), on the customer side, the payment is made by, for example, the change machine 209 (step S50), and the process is completed.

After transmitting the registration information (or after issuing the medium), the store clerk can register the next customer's purchased product (lower part of FIG. 6A). Also, the clerk may be absent after transmitting the registration information (lower part of FIG. 6(A)).

In the example of FIG. 6, the POS terminal 20-2 in the checkout-only mode executes settlement processing using the product registration information registered in the POS terminal 20-1 in the registration-only mode. In other words, the registration information used for settlement processing by the POS terminal 20-2 in the checkout-only mode is the registration information of the product registered when the POS terminal 20-1 is operating in the registration-only mode. However, if it is possible to send registration information to the POS terminal 20-2 in the accounting-only mode (or if it is possible to issue an accounting coupon), the registration information used by the POS terminal 20-2 in the accounting-only mode for settlement processing is , it does not necessarily have to be the registration information of the product registered when the POS terminal 20-1 is operating in the registration-only mode.

As an example, the registration information used for settlement processing by the POS terminal 20-2 in the checkout-only mode may be the registration information of the product registered when the POS terminal 20-1 is operating in the normal mode. In other words, the POS terminal 20-2 in the checkout-only mode may execute the checkout process using the product registration information registered when the POS terminal 20-1 is operating in the normal mode.

Note that when the clerk of the POS terminal 20-1 completes the registration process (when trying to send the registration information or when trying to issue an accounting ticket), the customer performs an adjustment operation (to the change dispenser 209). (insertion of money, operation of the card settlement unit 208) has already started, the transmission of registration information or the issuance of an accounting coupon may be prohibited, or the settlement operation may be canceled.

In the example of FIG. 6, the POS terminal 20-2 receives registration information (or reads an accounting ticket) and executes settlement processing while operating in the accounting-only mode. However, if the settlement process can be executed after receiving the registration information (or after reading the accounting coupon), the operation when the POS terminal 20-2 receives the registration information (or reads the accounting coupon) The mode does not necessarily have to be an accounting-only mode.

As an example, the POS terminal 20-2 may receive the registration information from the POS terminal 20-1 while operating in the full self mode, and execute settlement processing using the registration information received from the other terminal. good. Note that the POS terminal 20-2 shifts from the full self mode to the accounting-only mode before executing the accounting process using the registration information received from the other terminal (the registration information received from the other terminal is used as the accounting-only mode accounting procedure). process information). Note that the POS terminal 20-2 may or may not shift from the full-self mode to the checkout-only mode before executing the settlement processing using the registration information received from the other terminal. may process registration information received from other terminals).

(Transition of operation mode)
The POS terminal 20 operates according to an explicit mode switching operation (for example, an input on the screen, a selection operation, etc.) by a store clerk, or an operation other than an explicit mode switching operation (for example, reading a store clerk code). mode transitions. In addition, the POS terminal 20 can be set to an operation mode based on predetermined conditions (conditions related to time such as elapsed time and predetermined time (schedule), conditions related to information transmission/reception with other terminals, etc.) that are not dependent on the operation of the clerk. migrates.

The POS terminal 20 in this embodiment has a ticket vending machine mode in addition to the above-described normal mode, full-self mode, and semi-self mode. In the following description, an example of an ordering system operated by switching between the ticket vending machine mode and the full self mode will be described. The store where the ordering system in this embodiment is operated is a store that cooks and sells food to customers during the daytime and sells boxed lunches and instant noodles prepared during the daytime at nighttime. Therefore, the POS terminal 20 of the store executes the ticket vending machine mode during the day (11:00 am to 8:00 pm) and the full self mode at night (8:00 pm to 11:00 pm). Barcodes are attached to products including boxed lunches sold at night.

In this embodiment, switching between the ticket vending machine mode and the full-self mode is manually performed by the clerk. Specifically, when the clerk presses a switch key provided on the key operation unit 211 (or a switch button displayed on the clerk-side display unit 210), the mode changes from the ticket vending machine mode to the full self mode, or from the full self mode. Switch to ticket machine mode. In addition to such manual switching, it is also possible to automatically switch when predetermined conditions (for example, conditions based on time, time zone, presence/absence of operation, etc.) are met. Specifically, for example, at 8:00 pm, the full self-mode is automatically switched to the ticket vending machine mode (on condition that the time arrives), or the key operation unit 211 or the like continues in a state in which no operation by a clerk is detected for a predetermined period of time or longer. It is also possible to switch (on the condition of the no-operation detection duration time) when it is detected.

FIG. 7 is a diagram showing a configuration example of the ordering system 1. As shown in FIG. As shown in the figure, the ordering system 1 includes a management device 10, POS terminal devices 20A and 20B, a kitchen monitor 80, a kitchen printer 95, an access point 100, and a router 400. configured to be connected as possible. In the following description, any one of the POS terminal devices 20A and 20B will be referred to as the POS terminal device 20 unless they are distinguished from each other.

The management device 10 , the POS terminal device 20 , the kitchen monitor 80 and the kitchen printer 95 are connected to each other via the LAN 120 . The form of LAN connection may be wired or wireless. The router 400 controls communication (route selection control, etc.) via the network 130 between devices within the ordering system 1 (for example, the management device 10) and devices outside the ordering system 1 (for example, a server at the headquarters).

The management device 10 controls (manages) the entire ordering system 1 . For example, the management device 10 includes a storage unit in addition to the control unit, and stores (manages) various files (for example, product files, instruction files, print format files, order data files, accounting files, etc.). The product file consists of various product information such as, for example, the product code, product name, and price of each product. Also, for example, the management device 10 includes a communication unit, and transmits files in the storage unit (or data on the files) to other devices as needed. In addition, for example, the management device 10 includes a tallying unit, and based on the information stored in the storage unit or the like in response to an instruction from a store clerk or at a predetermined time, tallying information (for example, a daily report, etc.) sales record information).

The POS terminal device 20 transmits information indicating the registered product to the kitchen monitor 80 or the kitchen printer 95 when payment is made in the ticket vending machine mode. This "information indicating registered products" is also referred to as order data in the following description. In this embodiment, the order data includes the registered product name and the number uniquely indicating the product purchased by the customer, and may also include additional information. The number and additional information will be described later.

The kitchen monitor 80 that has received the order data displays the order data. Also, the kitchen printer 95 that has received the order data prints the order data on a medium. The store clerk who sees the kitchen monitor 80 on which the order data is displayed or the store clerk who sees the medium on which the order data is printed prepares the registered products by cooking them.

FIG. 8 is a schematic block diagram showing an example of the configuration of the kitchen monitor 80. As shown in FIG. As shown in the figure, the kitchen monitor 80 is configured by connecting a CPU 81 , a ROM 83 , a RAM 85 , a touch panel 87 , and a communication section 89 to each other via a bus 91 . The CPU 81 executes various programs. The ROM 83 stores, for example, various programs executed by the CPU 81, image data (image format information) displayed on the touch panel 87, and the like. The RAM 85 temporarily stores, for example, files received from the management device 10 (such as menu files and instruction files) and data received from the POS terminal 20 (such as information indicating products).

The touch panel 87 displays an instruction to prepare the registered product, a cooking instruction, an instruction to serve the product corresponding to the completed cooking instruction, and the like. The communication unit 89 performs transmission/reception with the POS terminal 20, the management apparatus 10, and the like. In the case of this ordering system 1, two kitchen monitors 80 are installed, one for displaying a cooking instruction screen (not shown) for the kitchen, and the other for the hall (serving). This is to display the illustrated catering instruction screen. Alternatively, only one kitchen monitor 80 may be installed, and the cooking instruction screen and the serving instruction screen may be switched by operating a switching button or the like. Also, three or more kitchen monitors 80 may be installed.

The kitchen printer 95 is installed mainly in the vicinity of the kitchen, and prints information indicating products as described above. The kitchen printer 95 is configured by connecting a CPU, a ROM, a RAM, a printing section, a communication section, a display section, and an operation section (not shown) to each other via a bus. The CPU executes various programs (for example, a printing program, etc.). The ROM stores, for example, various programs executed by the CPU, print format data printed by the print unit, and the like. The RAM temporarily stores files (for example, menu files, etc.) received from the management device 10, for example. The communication unit performs transmission/reception with the POS terminal 20, the management device 10, and the like. The display unit displays various screens. Inputs are made to the operation unit by a store clerk who is an operator. Although only one kitchen printer 95 is installed in this embodiment, a plurality of kitchen printers 95 may be installed.

FIG. 9 is a diagram showing an installation example of the POS terminal devices 20A and 20B in a store. A registration screen or the like is displayed on the customer-side display unit 205 in both the full self mode and the ticket vending machine mode. When the POS terminal device 20 is executing the full-self mode, the POS terminal device 20 executes product registration by the customer and payment by the customer, without outputting information to be used for delivery of the registered product. , outputs information about registered products and payments. In this embodiment, information based on registered products is output (issued) as a printed receipt. This full self mode is an example of the second mode.

On the other hand, when the ticket vending machine mode is executed, the POS terminal device 20 executes registration of goods by the customer and payment by the customer, and outputs at least information to be used for delivery of the registered goods. In the present embodiment, information to be used for delivery of registered products is output (issued) as a medium (meal ticket) on which the information is printed. This ticket vending machine mode is an example of the first mode. Receipts are issued even when the ticket vending machine mode is running. Execution of the full self mode and ticket vending machine mode and switching between these modes are executed by the CPU 201 . The CPU 201 is an example of first executing means, second executing means, and switching means.

Next, registration screens displayed in the ticket vending machine mode and the full self mode will be described. FIG. 10A shows a registration screen 310 displayed in ticket vending machine mode. The registration screen 310 includes a product registration button 311 , a registered product display field 312 , a checkout button 313 and a cancel button 314 .

The product registration button 311 is a button for registering a desired product by the customer. In the registered product display column 312, the product registered by clicking the product registration button 311 is displayed. The checkout button 313 is a button for checking out the registered product. A cancel button 314 is a button for canceling the registered product. When the cancel button 314 is pressed, all the registered products are canceled and the initial state in which nothing is registered is obtained.

On the registration screen 310 , when the customer registers the product with the product registration button 311 and presses the checkout button 313 to make the payment, the order data is transmitted to the kitchen monitor 80 and the kitchen printer 95 . As described above, in the ticket vending machine mode of the present embodiment, the customer registers products only with the product registration button 311, so the customer-side scanner unit 206 is stopped.

FIG. 10B shows a registration screen 310 displayed in full self mode. The registration screen 320 includes a registered product display field 321 and a checkout button 322 . A customer registers a product by causing the customer-side scanner unit 206 to read a code such as a bar code attached to the product. In the registered product display field 321, the products registered by being scanned by the customer-side scanner unit 206 are displayed. The checkout button 313 is a button for checking out the registered product. When registering products such as fruits and vegetables that do not have barcodes, the products may be registered on a screen for registering them. On the registration screen 320, the customer registers the product by causing the customer-side scanner unit 206 to read the code attached to the product, and presses the checkout button 313 to make the payment. No order data is sent to the kitchen monitor 80 and kitchen printer 95 in full self mode.

A major difference between the registration screen 310 shown in FIG. 10A and the registration screen 320 shown in FIG. 10B is the presence or absence of a cancel button. In the ticket vending machine mode, the customer-side scanner unit 206 is stopped, and in the full-self mode, the customer-side scanner unit 206 operates without stopping. As described above, the customer-side scanner unit 206 operates differently when the ticket vending machine mode is being executed and when the full-self mode is being executed. The customer-side scanner unit 206 is an example of reading means.

Regarding the presence or absence of a cancel button, in the full-self mode, there is no button such as the cancel button 314 for canceling the product by the customer's operation. Needless to say, the store clerk can cancel registered products in all operation modes. When the cancellation is performed by the operation of the cancel button 314 or the operation by the store clerk, the CPU 201 cancels the registered product. The CPU 201 is an example of canceling means.

In this way, the registered product can be canceled by a predetermined cancellation method, but the cancellation method differs between when the ticket vending machine mode is being executed and when the full self mode is being executed. Further, as described above, the cancellation method when the ticket vending machine mode is executed is a method that allows cancellation by the customer.

The reason why the cancellation method differs depending on the operation mode is to prevent fraud. Specifically, if multiple products are registered once in full self-mode, the cancel button is pressed, and only one product is registered and the payment is made, at first glance it would appear that no fraud has been committed. It is difficult to detect, which makes it easier for fraudsters to commit fraud. On the other hand, in the ticket vending machine mode, the product is handed over after the clerk confirms the meal ticket, which will be described later, so there is no room for the fraudulent activity described above. For this reason, a cancel button 314 is provided in ticket vending machine mode, and no cancel button is provided in full self mode. As a result, in the ticket vending machine mode, the customer can cancel the erroneously registered product without the intervention of the store clerk, thereby improving convenience and preventing fraud in the full self mode.

In the present embodiment, when the cancel button 314 is pressed, all registered products are canceled, but the present invention is not limited to this, and some products (for example, products registered immediately before, The product specified by the customer) may be canceled.

In this embodiment, in the ticket vending machine mode, the customer-side scanner unit 206 is stopped, but it is possible to read information other than products (for example, member identification information on membership cards, information on gift certificates and cash vouchers, etc.). good too.

FIG. 11A is a diagram showing an example of a receipt and a meal ticket issued in the ticket vending machine mode. The meal ticket here is an example of the second medium used for delivery of the registered product. The receipt shown in FIG. 11A is printed with the same content as a general receipt, such as the fact that it is a meal ticket receipt, the product purchased by the customer (coffee, Makunouchi boxed lunch), total, deposit, change, etc. . In this way, the POS terminal device 20 outputs the information to be used in the delivery of the registered product as a medium on which the information is printed.

Also, printed on the meal ticket are an area 331 showing a number (0127) uniquely indicating the product purchased by the customer and an area 332 showing additional information (with sugar and milk). This number is a unique value for at least one business day. The additional information is information for notifying the clerk who delivers the product. For example, as shown in FIG. 11A, the additional information indicates that sugar and milk are to be given to the customer along with coffee. As for the additional information, the product for which the additional information is required is predetermined, and when the product is registered, the customer can input the additional information on a screen (not shown). In the case of FIG. 11A, a screen is displayed asking whether sugar is required or not, and whether milk is required or not, and the customer inputs whether or not they are required. In FIG. 11(A), sugar and milk are shown, but the present invention is not limited to this. For example, it may be shown that tableware such as spoons and chopsticks, ice, seasonings, etc. are given to the customer. Instead of the number that uniquely identifies the product purchased by the customer, a number that designates the table where the customer eats may be printed.

FIG. 11B is a diagram showing an example of a receipt issued in full-self mode. The receipt here is an example of the first medium on which information based on the registered product is printed. The receipt shown in FIG. 11B is printed with the same content as a general receipt, such as the fact that it is a sales receipt, the product (canned coffee, cup noodles) purchased by the customer, the total amount, deposit, change, etc. .

An overview of the processing in the ticket vending machine mode and the full self mode described above will be described with reference to flowcharts. FIG. 12 is a diagram showing a flowchart showing an example of processing in the ticket vending machine mode. Moreover, FIG. 13 is a figure which shows the flowchart which shows an example of the process in full self mode. In this embodiment, the ticket vending machine mode and the full self mode are operated, so the destination of switching from the ticket vending machine mode is the full self mode only. Similarly, the destination for switching from full self mode is only ticket vending machine mode.

In FIG. 12, when the full self mode shifts to the ticket vending machine mode, the CPU 201 stops the customer side scanner section 206 (step S101). The CPU 201 displays the registration screen 310 shown in FIG. 10A (step S102), and displays the cancel button 314 (step S103).

Next, the CPU 201 determines whether or not to shift to the full self mode (step S104). The store clerk is provided with the above-described key operation unit 211, and this key operation unit 211 is provided with a button for shifting to the full self mode. If this button has been pressed by the store clerk, an affirmative determination is made in step S104, and if it has not been pressed, a negative determination is made in step S104.

When shifting to the full-self mode (step S104: YES), the process proceeds to step S201 in FIG. When not shifting to the full self mode (step S104: NO), the CPU 201 determines whether or not the product registration button 311 has been pressed (step S105). If the product registration button 311 has not been pressed (step S105: NO), the CPU 201 determines whether or not there is one or more registered products (step S107). If the number of registered products is less than one (step S107: NO), the CPU 201 returns to step S104. If there is one or more registered products (step S107: YES), the CPU 201 proceeds to step S108.

In step S105, when product registration button 311 is pressed (step S105: YES), CPU 201 registers the product corresponding to pressed product registration button 311 (step S106). CPU 201 determines whether checkout button 313 has been pressed (step S108). If the checkout button 313 has been pressed (step S108: YES), the CPU 201 settles the account (step S109), transmits the order data (step S110), and transmits the registration data to the management device 10 (step S111). ) and returns to step S102.

In step S108, if the checkout button 313 has not been pressed (step S108: NO), the CPU 201 determines whether the cancel button 314 has been pressed (step S112). If the cancel button 314 has not been pressed (step S112: NO), the CPU 201 returns to step S105. On the other hand, if cancel button 314 has been pressed (step S112: YES), CPU 201 discards the registration data (step S113) and returns to step S102.

Next, FIG. 13 describes processing in the full self mode. In FIG. 13, when the ticket vending machine mode is shifted to the full self mode, the CPU 201 starts the operation of the customer side scanner section 206 (step S201). Further, the CPU 201 erases the cancel button 314 (step S202) and displays the registration screen 320 shown in FIG. 10B (step S203).

Next, the CPU 201 determines whether or not to shift to the ticket vending machine mode (step S204). The key operation unit 211 is provided with a button for shifting to the ticket vending machine mode. If this button has been pressed by the store clerk, an affirmative determination is made in step S204, and if it has not been pressed, a negative determination is made in step S204.

When shifting to the ticket vending machine mode (step S204: YES), the process proceeds to step S101 in FIG. When not shifting to the ticket vending machine mode (step S204: NO), the CPU 201 determines whether or not the code attached to the product has been read by the customer-side scanner unit 206 (step S205). If the code has not been read (step S205: NO), the CPU 201 determines whether the number of registered products is one or more (step S207). If the number of registered products is less than one (step S207: NO), the CPU 201 returns to step S204. If there is one or more registered products (step S207: YES), the CPU 201 proceeds to step S208.

If the code is read in step S205 (step S205: YES), the CPU 201 registers the product corresponding to the read code (step S206). The CPU 201 determines whether or not the checkout button 322 has been pressed (step S208). If the checkout button 322 has been pressed (step S208: YES), the CPU 201 settles the account (step S209), transmits the registration data to the management device 10 (step S210), and returns to step S203.

As shown in FIGS. 12 and 13, there are the following differences between the ticket vending machine mode and the full self mode. First, the customer-side scanner unit 206 is stopped in the ticket vending machine mode, and the customer-side scanner unit 206 operates in the full-self mode. By stopping the customer-side scanner unit 206 in the ticket vending machine mode in this way, it is possible to prevent registration of an erroneous product. Next, the cancel button 314 is displayed in the ticket vending machine mode, but the cancel button is not displayed in the full self mode. By doing so, convenience in the ticket vending machine mode is improved as described above, and fraud in the full self mode can be prevented.

Next, the issued receipts and the like are different. Specifically, a receipt and a meal ticket are issued in the ticket vending machine mode, and only a receipt is issued in the full self mode. Also, the processing after settlement is different. Specifically, the order data is sent to the kitchen monitor 80 and the kitchen printer 95 in the ticket vending machine mode, but the order data is not sent in the full-self mode. In the ticket vending machine mode, the order data is transmitted to the kitchen monitor 80 and the kitchen printer 95, so that cooking and product preparation can be performed quickly.

Thus, the ticket vending machine mode in this embodiment is not one aspect of the full self mode, but a mode different from the full self mode. In this way, by making it possible to operate as a ticket vending machine mode rather than as an aspect of the full self mode, it is possible to sufficiently deal with various sales forms.

In this embodiment, an example of operating in the full self mode and the ticket vending machine mode has been described, but the present invention is not limited to this. As described above, the POS terminal 20 can operate in both the normal mode and the semi-self mode. may also be used.

In the embodiment described above, as shown in FIG. 11, the meal ticket and the receipt are printed on a paper medium and output, but they may be output to a mobile terminal such as a smart phone. In this case, the meal ticket output to the portable terminal is displayed on the portable terminal as an image of the meal ticket shown in FIG. 11(A). Similarly, receipts output to the mobile terminal are displayed on the mobile terminal as electronic receipts shown in FIGS. 11A and 11B. The customer presents the mobile terminal on which the meal ticket is displayed to the clerk in the same way as the meal ticket printed on paper, and the clerk confirms the meal ticket displayed on the mobile terminal to hand over the product to the customer.

In this way, not only output on a paper medium but also output to a portable terminal such as a smartphone can be operated in the same manner as when output to a paper medium. In addition, when outputting to a mobile terminal, the application of the mobile terminal can manage benefits given to customers (for example, points, gift certificates, discount coupons, etc.) and display purchase history. Alternatively, a function of notifying bargain information may be provided. Moreover, the mobile terminal is not limited to the customer's smart phone, and may be a mobile terminal lent to the customer.

In the above-described embodiment, several forms of erasing will be described. Clearing here means that the clerk or the customer inputs that the customer has received the merchandise delivered in exchange for the meal ticket output from the POS terminal 20 in the ticket vending machine mode. In a general system equipped with a kitchen monitor or the like, blackout is performed by the kitchen monitor or the like. 20 may be reconciled.

At least one of the form in which the clerk performs the payment and the form in which the customer performs the payment may be executed as the payment at the POS terminal 20 . There are three forms of the form in which the store clerk makes the payment. In the first mode, a redemption button containing a number uniquely indicating the product purchased by the customer is displayed on the clerk-side display unit 210 of the POS terminal 20, and the clerk presses the button when the product is handed over. is. In the second mode, the kitchen printer 95 receives the order data as described above, and since the order data includes a number that uniquely identifies the product, the kitchen printer 95 prints the number, and the clerk prints the order data in the kitchen. In this mode, the number printed by the printer 95 is input to the POS terminal 20 through the key operation unit 211 or the touch panel when the product is handed over, so that the cancellation is performed. In the third mode, the kitchen printer 95 prints a bar code or the like indicating the number, and the store clerk causes the store clerk side scanner unit 212 of the POS terminal 20 to read the bar code printed by the kitchen printer 95 when the product is handed over. It is a form that performs reconciliation.

There are four forms of payment by the customer. A first form is a form in which a button for confirming that the product has been received is displayed on the customer-side display unit 205, and the customer presses the button to clear the product. The second form is a form in which the customer inputs the number printed on the meal ticket shown in FIG. A third form is a form in which a bar code indicating a number is printed on the meal ticket shown in FIG. In the fourth form, in the form of outputting the meal ticket to the mobile terminal described above, a button is displayed on the mobile terminal for confirming that the product has been received, and the customer presses the button to clear the ticket. It is a form to do.

The above-described various forms of reconciliation may be executed according to the policy of the store. For example, if the policy of the store is to prevent the customer from performing unnecessary operations, if the store clerk executes the payment form, and the policy of the store is to record that the product has been delivered to the customer without fail, You may make it carry out the form in which a customer performs checkout. In this way, by making it possible to execute various forms even in the checkout, it is possible to provide a POS terminal that is sufficiently compatible with various sales forms.

Next, various aspects of the semi-self mode will be described. In the semi-self mode described above, it is necessary to designate the POS terminal operating in the checkout mode from the POS terminal operating in the registration mode. In the following description, the POS terminal operating in the registration mode will be referred to as a registration device, and the POS terminal operating in the checkout mode will be referred to as a checkout device.

As a mode of designating a checkout device for executing checkout processing from among a plurality of checkout devices, there is a mode in which a store clerk specifies a checkout device for executing checkout processing using a registration device (first specification mode), There is a mode (second specification mode) in which a customer issues a hand-delivered accounting ticket from a registration device and a customer reads the accounting ticket handed by a clerk with one accounting device (second specification mode). The mode is not limited to the above mode. For example, the accounting device may be designated as follows.

As one aspect, in response to an operation performed on a send button displayed in response to completion of product registration (or an operation to declare completion of product registration may be performed), the registration device For example, by inquiring the status of the accounting devices to recognize accounting devices that can perform accounting processing (for example, there is no failure and are not in use), and among the accounting devices that are not in use, a predetermined rule (for example, accounting device number order) to determine one accounting device. Then, the registration device transmits accounting information to the determined accounting device and instructs execution of accounting processing.

As another aspect, the order of priority of accounting processing is set in advance for accounting devices. After that, according to the completion of product registration, the display is made so that the operation of the send button for instructing the transmission of accounting information to the accounting device becomes effective. In response to the operation of the send button, the registration device confirms whether or not the accounting device can perform accounting processing in order according to the set priority, and confirms that accounting processing is possible. If not, let priority check for the next accounting device. After that, the registration device transmits accounting information to the accounting device that is first confirmed to be capable of accounting processing, and instructs execution of accounting processing.

In another aspect, the registration device transmits accounting information to all accounting devices. When an accounting device that receives accounting information becomes ready to execute accounting processing using the accounting information included in the accounting information it receives, it issues an accounting processing execution notification that it will execute accounting processing. Send to the registration device that sent the accounting information.

Upon receiving the accounting processing execution notification, the registration device displays (accounting processing execution display) indicating the accounting device to which the accounting processing execution notification is transmitted. The store clerk can tell the customer which checkout device is used to carry out the checkout processing by looking at the checkout execution display.

At this time, along with the display of the execution of the accounting process, the sign pole of the accounting device that transmitted the notification of the execution of the accounting process is lit in a predetermined pattern, or the accounting device outputs a predetermined notification sound, thereby allowing the user to complete the accounting process. You may make it alert|report to perform.

As another aspect, the clerk moves the shopping basket containing the products that have been registered by the registration device to one of the basket storage areas that are installed corresponding to each accounting device. .

The basket storage area is equipped with a sensor that detects the placed shopping basket. When the sensor determines that a shopping cart has been placed in the basket area, the corresponding checkout device makes a request to obtain the corresponding checkout information from the registration device and perform the checkout process. In this case as well, the accounting device that has decided to execute accounting processing may notify that it will execute accounting processing by lighting a sign pole or outputting a notification sound.

As another aspect, the registration device transmits accounting instruction information including accounting information and transfer order information that sets the order of transfer among a plurality of accounting devices to a certain accounting device. The transfer order information may cyclically specify the order of transfers between accounting devices.

If the accounting device that has received the accounting instruction information is capable of executing accounting processing, the accounting device transmits an accounting processing execution notice to the registration device that sent the accounting instruction information, and Accounting processing is performed using the accounting information obtained from

On the other hand, if the accounting device that has received the accounting instruction information is incapable of executing accounting processing, the accounting device that is next in the transfer order according to the transfer order information included in the received accounting instruction information receives the information. transfer accounting instruction information. In this way, by sequentially transferring the accounting instruction information between accounting devices, a procedure equivalent to specifying the accounting device to execute accounting processing is realized.

A program for realizing the POS terminal 20 described above may be recorded in a computer-readable recording medium, and the program may be read and executed by a computer system. It should be noted that the “computer system” here includes hardware such as an OS and peripheral devices. The term "computer-readable recording medium" refers to portable media such as flexible discs, magneto-optical discs, ROMs and CD-ROMs, and storage devices such as hard discs incorporated in computer systems. In addition, "computer-readable recording medium" means a volatile memory (RAM) inside a computer system that acts as a server or client when a program is transmitted via a network such as the Internet or a communication line such as a telephone line. , includes those that hold the program for a certain period of time. Further, the above program may be transmitted from a computer system storing this program in a storage device or the like to another computer system via a transmission medium or by a transmission wave in a transmission medium. Here, the "transmission medium" for transmitting the program refers to a medium having a function of transmitting information, such as a network (communication network) such as the Internet or a communication line (communication line) such as a telephone line. Further, the program may be for realizing part of the functions described above. Further, it may be a so-called difference file (difference program) that can realize the above-described functions in combination with a program already recorded in the computer system.

20... POS terminal 30... Store controller 201... CPU
202 ROM
203 RAM
204 Hard disk 205 Customer-side display unit 206 Customer-side scanner unit 208 Card payment unit 209 Change dispenser 210 Clerk-side display unit 211 Key operation unit 212 Clerk-side scanner unit 213 Printing unit 214 Audio output unit 215 communication unit

Claims (7)

A product sales data processing device,
a first execution means for executing a first mode of executing product registration by the customer and payment by the customer, and outputting at least information to be used in delivery of the registered product;
A second mode for executing registration of goods by the customer and settlement by the customer, and outputting information on the registered goods and settlement without outputting information to be used in delivery of the registered goods. a means of execution;
a switching means capable of switching between the first mode by the first execution means and the second mode by the second execution means;
A merchandise sales data processing device characterized by comprising: Having reading means for reading the code information attached to the product,
2. The merchandise sales data processing apparatus according to claim 1, wherein said reading means operates differently when said first mode is being executed and when said second mode is being executed. Having cancellation means that can cancel registered products by a predetermined cancellation method,
3. The merchandise sales data according to claim 1, wherein said predetermined cancellation method differs between when said first mode is being executed and when said second mode is being executed. processing equipment. 4. The merchandise sales data processing apparatus according to claim 3, wherein said predetermined cancellation method when said first mode is being executed is a method that can be canceled by a customer. 5. The product sales according to any one of claims 1 to 4, wherein information indicating the registered product is transmitted to another device when settlement is executed in the first mode. Data processing equipment. 6. The first execution means according to any one of claims 1 to 5, wherein the information to be used in delivery of the registered product is output as a medium on which the information is printed. Merchandise sales data processor. There is a program that makes a computer function as a product sales data processing device,
said computer,
a first execution means for executing a first mode of executing product registration by the customer and payment by the customer, and outputting at least information to be used in delivery of the registered product;
A second mode for executing registration of goods by the customer and settlement by the customer, and outputting information on the registered goods and settlement without outputting information to be used in delivery of the registered goods. a means of execution;
A program functioning as switching means capable of switching between the first mode by the first execution means and the second mode by the second execution means.

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