JP2016220124A - Interpretation utilization system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an interpretation utilization system enabling the use of an interpretation service if at least one of an interpretation user and an interpreter is not in a fixed place, in an interpretation utilization system which uses a communication line.MEANS FOR SOLVING THE PROBLEM: The interpretation utilization system which uses an interpreter remotely includes: an interpretation server which intermediates on the use of interpretation; an interpreter terminal connected to the interpretation server and used by the interpreter; and an interpretation user terminal connected to the interpretation server and used by the interpretation user. One or both of the interpreter terminal and the interpretation user terminal is (are) a portable terminal(s).SELECTED DRAWING: Figure 1

Description

  The present invention relates to an interpreter use system for remotely connecting a user and an interpreter to interpret a conversation in different languages.

  In recent years, the number of foreign tourists visiting Japan has been increasing rapidly. When foreign tourists experience abnormal situations such as shopping, dining, transportation, accommodation, sightseeing spots, accidents or illnesses, etc. Therefore, the need for interpreting is increasing in order to facilitate smooth communication. Of course, the same is true for business as well as tourists.

  In particular, there is a strong need to use an interpreter only for the required period, place, and situation while traveling, rather than a large trip accompanied by an interpreter. There is a need for a simple technique that can request and use an interpreter using a communication line from a portable terminal.

  In addition, as a user's need, there is a high need to use a higher level interpreter at a lower price, and an appropriate interpreter evaluation, selection and billing system is required for that purpose.

  For example, Patent Literature 1 discloses a technical idea of connecting a sender terminal, a receiver terminal, an interpreter terminal, and an interpreter mediation server via a network.

JP 2002-64634 A

  However, regarding the sender terminal, the receiver terminal, and the interpreter terminal in Patent Document 1, there is no disclosure of a technical idea using a portable terminal. Further, although there are references to interpreter level determination and billing, a detailed technical idea is not disclosed.

  With such a configuration, it is necessary for both the caller (interpreter user) and interpreter to respond at a fixed location, and it is difficult for interpreting users who do not have a fixed location, and Because the interpreter must be at home, the convenience of interpreting is impaired.

  There is also a problem that the interpreter's level determination and billing method does not meet the needs of users.

  Therefore, in order to solve the above problem, the present invention is an interpreter use system using a communication line such as the Internet. Even if one or both of the interpreter and the interpreter is not defined, the interpreter The problem was to provide an interpreter system that can use the service.

  Furthermore, it is an object of the present invention to provide an appropriate interpreter evaluation, selection and billing system that enhances user satisfaction in an interpreter use system.

In order to solve this problem, in the present invention, an interpreter use system that uses an interpreter remotely, an interpreter server that mediates the use of the interpreter, an interpreter terminal that is connected to the interpreter server and used by the interpreter, An interpreter server connected to the interpreter server and used by the interpreter user and mediates the use of the interpreter; and an interpreter terminal used by the interpreter connected to the interpreter server; An interpreter user terminal used by an interpreter user connected to the interpreter server,
A) Interpretation server
User information management means including management of interpreters and / or interpreting users (collectively referred to as users);
-Interpretation work management means including selection of an interpreter by an interpreter request from an interpreter user terminal, and control of connection between the interpreter user terminal and the interpreter terminal;
-A usage record management means including an evaluation of the interpreter used from the interpreter user terminal,
B) Interpreter user terminal
-Interpretation requesting means for requesting interpretation to the interpretation server;
-Voice conversation means for carrying out a voice conversation with an interpreter terminal connected by an instruction of the interpreter server, and / or an image response means for responding using an image;
-Interpreter evaluation transmission means for transmitting the interpreter evaluation to the interpreter server,
C) Interpreter terminal
-Interpreter registration application means for applying for registration to the interpreter server;
-Interpretation request acceptance means for accepting interpretation requests from the interpretation server;
-Voice conversation means for carrying out voice conversation with the interpreter terminal connected by the connection instruction of the interpreter server, and / or image response means for responding using an image,
One or both of the interpreter terminal and the interpreter terminal is a portable terminal.

  In this way, the interpreter can be used remotely, and can be used wherever the interpreter and interpreter are located or on the move, especially for tourists. In some cases, its usefulness increases.

  In the present invention, the interpreter terminal and the interpreter user terminal can respond to each other using an image in addition to the voice conversation means, in addition to the voice conversation means, or instead of the voice conversation means. Means may be used. Here, the image may be a still image or a moving image.

  In this way, for example, when a user presents a map or a pamphlet and requests an interpreter related thereto, conversely, the interpreter provides the interpretation result in the form of a document. Interpretation information other than voice can be exchanged, such as presenting interpretation requests and interpretation results with videos, and transmitting related information.

  Further, the present invention may be characterized in that the interpreter terminal can transmit information on whether or not the interpreter terminal can cope with the interpretation work in real time. In this way, whether or not the interpreter can respond or respond can be grasped in real time in the interpreter server, and interpreters who can respond can be selected as candidates, so that an efficient interpreter can be selected.

  Further, in the present invention, the interpreter terminal includes the date and time that the interpreter can handle in the registered contents when the registration application is made by the interpreter registration application means, and the interpreter selection means of the interpreter server supports the interpreter An interpreter may be selected in consideration of possible dates and times.

  In this way, the interpreter server can easily select interpreters that can be handled, and the interpreter has the advantage of being able to handle as a side job during nights and holidays.

  Further, the present invention may be characterized in that position information of the interpreter user terminal can be transmitted to the interpreter terminal. Here, “transmitting” includes displaying address information (character information) or map information, reading out an address by voice, and the like. In this way, the interpreter can understand the interpreter's locational situation and can smoothly interpret and guide.

  The present invention may further include an interpreter evaluation terminal that can be connected to an interpreter server and is responsible for all or part of the evaluation of the interpreter in the interpreter server.

  In this way, not only the interpreter's evaluation on the interpreter server itself but also the information on the interpreter can be transferred to the terminal of an external evaluation specialist, so that there is an advantage that an objective and highly accurate evaluation can be performed. .

  In the present invention, the interpreter server may be characterized in that evaluation is not performed when an interpreter is registered. This eliminates the need for evaluation during registration and simplifies the system.

  The interpreter evaluation by the interpreter evaluation unit of the interpreter server may be based on the interpreter evaluation transmitted by the interpreter evaluation transmission unit of the interpreter user terminal.

  In this way, the interpreter's evaluation can be performed based on the evaluation by the user who actually uses the interpreter, so that a more appropriate evaluation is performed and the better interpretation of the interpreter is selected for the subsequent users. Is possible.

  The interpreter evaluation of the interpreter server may be evaluated based on the interpreter evaluation transmitted by the interpreter evaluation transmitting unit of the interpreter user terminal, further weighting the latest evaluation. In this way, the improvement of the interpreter's skill and the like are appropriately reflected in the evaluation, so that it is possible to expect more accurate evaluation of the interpreter and selection of a more appropriate interpreter.

  In addition, the present invention may further include a billing processing means for performing billing processing for interpreting work. In this way, appropriate billing can be performed, and convenience for users and interpreters is high.

  Further, the present invention is characterized in that the usage record management means of the interpreting server includes management of usage time, and the charging processing means performs charging processing based on the usage time between the interpreter user terminal and the interpreter terminal. Also good.

  In this way, the interpreter can receive the interpreting service only for the required time and use it by charging only for that time, so that the interpreting service can be used at a low cost.

  In the interpreter use system according to the present invention, the interpreter service system using the communication line can use the interpreter service even if either the interpreter user, the interpreter or both are not located, There is an effect that it is possible to provide an appropriate interpreter evaluation, selection and billing system that enhances user satisfaction.

It is a system configuration figure of interpreter utilization system 100 concerning one embodiment of the present invention. It is a block diagram of the interpretation server 1 of the system 100 which concerns on one Embodiment of this invention. It is a block diagram of the interpreter terminal 2 of the system 100 which concerns on one Embodiment of this invention. It is a block diagram of the interpreting user terminal 3 of the system 100 which concerns on one Embodiment of this invention. It is a functional lineblock diagram of system 100 concerning one embodiment of the present invention. It is an example of the flowchart of the system 100 which concerns on one Embodiment of this invention. It is an example of the interpreter database 19 of the system 100 which concerns on one Embodiment of this invention. It is an example of the flowchart of the system 100 which concerns on one Embodiment of this invention. It is an example of the flowchart of the system 100 which concerns on one Embodiment of this invention.

  Hereinafter, an interpreting and using system 100 according to a first embodiment of the present invention will be described with reference to the drawings. In the following, the range necessary for the description for achieving the object of the present invention is schematically shown, and the range necessary for the description of the relevant part of the present invention will be mainly described. According to a known technique.

  FIG. 1 is a system configuration diagram of an interpretation utilization system 100 according to an embodiment of the present invention, FIG. 2 is a block diagram of the interpretation server 1 of the interpretation utilization system 100 according to an embodiment of the present invention, and FIG. FIG. 4 is a block diagram of the interpreter user terminal 3 of the interpreter usage system 100 according to an embodiment of the present invention.

  As shown in FIG. 1, an interpreter utilization system 100 includes an interpreter server 1, an interpreter terminal 2, an interpreter user terminal 3, an interpreter evaluator terminal 4, a charging processing unit 5, a network 6 connecting them, and the like.

  As shown in FIG. 2, the interpreter server 1 is configured by an interpreter server processor 11 that controls the interpreter server 1, an interpreter server memory 12 that stores data and programs related to the interpreter server 1, information on the interpreter server 1, Interpretation server input device 13 such as a keyboard, touch panel, microphone, switch, and sensor for inputting signals, and interpreter server output device 14 such as a display, speaker, earphone, and printer for outputting information and signals from the interpreter server 1. The interpreting server 1 includes an interpreting server interface 15 for connecting the interpreting server 1 to an external device or the network 6.

  The interpreter server 1 may be any server as long as it has the above-described configuration, such as a PC, a tablet, and a mobile phone including a smart phone, in addition to various servers. Alternatively, it may be an apparatus in which a part is an external device. Furthermore, these functions may be configured by cloud computing.

  As shown in FIG. 3, the interpreter terminal 2 includes an interpreter terminal processor 21 that controls the interpreter terminal 2, an interpreter terminal memory 22 that stores data and programs related to the interpreter terminal 2, and an interpreter. Interpreter terminal input device 23 such as keyboard, touch panel, microphone, camera, switch, sensor, etc. for inputting information and signals to terminal 2, display of information and signals from interpreter terminal, display, speaker, earphone , An interpreter terminal output device 24 such as a printer, an interpreter terminal interface 25 for connecting the interpreter terminal 2 to an external device or the network 6, and the like.

  As the interpreter terminal 2, a smart phone is most suitable, and a portable terminal such as a tablet terminal or a general mobile phone is also suitable. However, a non-portable information terminal such as a PC or a server may be used. In addition, the apparatus may not be an apparatus in which all functions are integrated, but may be an apparatus in which a part is an external device.

  As shown in FIG. 4, the interpreter user terminal 3 has an interpreter user terminal processor 31 that controls the interpreter user terminal 3, an interpreter user terminal that stores data and programs related to the interpreter user terminal 3, and the like. Information and signals from the interpreter user terminal input device 33 and the interpreter user terminal 3 such as a keyboard, touch panel, microphone, camera, switch, and sensor for inputting information and signals to the memory 32 and the interpreter user terminal 3 The output includes an interpreter user terminal output device 34 such as a display, a speaker, an earphone, and a printer that performs output, and an interpreter user terminal interface 35 for connecting the interpreter user terminal 3 to an external device or the network 6.

  As the interpreter user terminal 3, a smart phone is most suitable, and a portable terminal such as a tablet terminal or a general mobile phone is also suitable. However, a non-portable information terminal such as a PC or a server may be used. In addition, the apparatus may not be an apparatus in which all functions are integrated, but may be an apparatus in which a part is an external device.

  The network 6 is preferably the Internet, but may be another LAN, WAN, GAN, IP network, dedicated line, telephone line network, personal computer communication network, or the like.

  Furthermore, an interpreter evaluator terminal 4 connected to the network 6 may be provided outside the interpreter server 1. This is an evaluation of an interpreter in response to a request from the interpretation server 1, and may be a portable terminal such as a smart phone or a fixed terminal such as a personal computer. May be connected.

  FIG. 5 is a functional configuration diagram of the system 100 according to an embodiment of the present invention. Here, the interpreter server 1 includes an interpreter task managing unit 16 for managing interpreter tasks, a user information managing unit 17 for managing information on interpreters and interpreting users (collectively referred to as users), an interpreter task managing unit. Use result management means 18 for managing use results is provided.

  Here, the interpreter business management means 16 includes an interpreter selection function 161 that performs an interpreter selection process, an interpreter business connection control function 162 that controls the connection between the interpreter and the interpreter user, and the like. The management means 17 includes a user information registration function 171 that performs user information registration processing, a user information management function 172 that performs processing such as changing user information, a user information database 173 that stores user information, and the like. The usage record management means 18 includes an interpreter evaluation function 181, a sending information function 182, a usage time management function 183, and the like.

  These means and functions are realized by using hardware such as the interpretation server processor 11, the interpretation server memory 12, the interpretation server input device 13, the interpretation server output device 14, and the interpretation server interface 15 described above.

  Regarding these means and functions, a plurality of means or functions may be integrated, one means or function may be subdivided, or the combination of means and functions may be changed. It is sufficient to have these means or functions.

  Also, the interpreter terminal 2 includes an interpreter registration application means 26 that performs processing related to an interpreter registration application, an interpreter request acceptance means 27 for the interpreter terminal 2 to receive a request for an interpreter, and an interpreter communicates with an interpreter by voice conversation. Are provided with voice conversation means 28 on the interpreter terminal 2 side, and image response means 29 on the interpreter terminal 2 side for the interpreter to make a response with the interpreter user using an image.

  These means are realized by using hardware such as the interpreter terminal processor 21, the interpreter terminal memory 22, the interpreter terminal input device 23, the interpreter terminal output device 24, and the interpreter terminal interface 25 described above. Is done.

  As the voice conversation means 28 and the image response means 29, IP telephones and Internet telephones using the Internet as a telephone network are suitable. Examples thereof include Skype (registered trademark) and LINE (registered trademark). Can be given.

  Moreover, about these means, a several means may be integrated or one means may be subdivided, and the interpreter terminal 2 should just have these means.

  The interpreter user terminal 3 includes an interpreter request unit 36 that performs processing related to an interpreter request from the interpreter user terminal 3, and an interpreter user terminal 3 side that allows the interpreter user to perform a voice conversation with the interpreter. The voice conversation means 37, the interpreter evaluation for the interpreter user to send a response with the interpreter using the image, the image response means 38 on the interpreter user terminal 3 side, and the interpreter user transmits the evaluation of the interpreter used. Transmission means 39 is provided.

  These means include the above-described hardware such as the interpreter user terminal processor 31, the interpreter user terminal memory 32, the interpreter user terminal input device 33, the interpreter user terminal output device 34, and the interpreter user terminal interface 35. It is realized using hardware.

  Furthermore, the interpreter user terminal 3 may have an interpreter user position specifying function 311 for specifying the position of the interpreter user by a position information function using a known built-in GPS or the like. .

  Regarding these means and functions, a plurality of means or functions may be integrated, one means or function may be subdivided, or the combination of means and functions may be changed. As a whole, these means or functions may be provided.

  The operation and operation of the interpreter utilization system 100 having such a configuration will be described.

  FIG. 6 is a flowchart of an interpreter terminal registration step of the interpreter utilization system 100 according to an embodiment of the present invention. First, a procedure for registering a person who wishes to register as an interpreter will be described. A person who wishes to register as an interpreter connects to the interpreter server 1 via the network 6 using the interface 25 of the interpreter terminal 2 such as a smart phone. (Step S01)

  Here, the interpreter inputs and transmits information necessary for registration by the user information registration function 171. Specifically, from the input device 23 such as a touch panel of the interpreter terminal 2, necessary personal information such as name, sex, date of birth, interpretable language, ability level (language test result, foreign stay history, self Enter your email address, phone number, address, work history, etc.). (S02)

  Here, it is possible to input from the input device 23 of the interpreter terminal 2 at any time as to whether or not the interpreter can respond to (interpret) the interpreting work. For example, by tapping a button relating to availability on the touch panel, it is possible to switch between “available” and “not available” in real time. According to this, even when the convenience of the interpreter suddenly changes, it is possible to immediately set “not available”, and convenience is improved.

  Alternatively, available dates and times (for example, every Saturday from 19:00 to 23:00, or from April 1 to 30 from 9:00 to 17:00) may be input in advance. In this way, even if the user has forgotten to tap the button, it is sometimes convenient because the availability is automatically switched.

  In order to evaluate the interpreter's ability, a reply to a previously presented problem may be attached in a document or voice.

  Further, not only voice but also whether or not it is possible to support images (still images and moving images) may be input. In that case, conditions such as only image transmission from the interpreter side, only image reception from the interpreter side, or bidirectional may be added. According to this, in interpreting, there are advantages such as being able to understand well by seeing the face and mouth, increasing familiarity, etc. In addition, it is also possible to request images for interpretation by presenting materials and landscape images This is because, depending on the location of the interpreter and the interpreter's location and the situation (such as not wearing makeup), it may be inappropriate to use the image.

  Note that the number of input items is not limited to this, and may be increased as necessary. Conversely, not all items may be input.

  In the interpreter server 1, an interpreter is registered by the user information registration function 171. Specifically, the interpreter terminal processor 21 checks the description content of the information transmitted from the interpreter terminal 2 to confirm that there is no defect. (S03)

  Next, the information is evaluated by the interpreter evaluation function 181. Specifically, the interpreter terminal processor 21 uses the personal information provided by the person who will be an interpreter, answers to problems, etc., and interpreter level (for example, A class and B class from the top) according to predetermined criteria. , C class, etc.). (S04)

  Here, an interpreter evaluator terminal 4 provided outside may be used. The interpreter evaluator terminal 4 is connected to the Internet and receives a request from the interpreter server 1 and evaluates the interpreter. Specifically, as the interpreter evaluator, It is intended for professional students.

  The interpreter server 1 transmits to the interpreter evaluator terminal 4 personal information provided by the person who will be the interpreter, answers to problems, and the like, and determines the interpreter level according to a predetermined standard. (S04-1) At that time, the interpreter and interpreter evaluator can directly interact by telephone or the like, and the result of the reception can be included in the evaluation. By doing so, evaluation with higher reliability can be performed.

  Note that evaluation may not be performed when registering an interpreter. Since there is no evaluation for such interpreters, they are used free of charge or at a low price. Interpretation users may also be aware that they are such interpreters and hope to be able to receive inexpensive services. As will be described later, if evaluations from interpreting users are accumulated each time they are used, an appropriate interpreter level and usage fee may be set. In this way, the evaluation at the time of registration becomes unnecessary, and the interpreter evaluation terminal 4 and the like become unnecessary, so that the system is simplified.

  Subsequently, the personal identification number of the interpreter is attached and stored in the user information database 173 in the interpreter server memory 12. (S05)

  FIG. 7 shows an example of the user information database 173 related to the interpreter of the interpreting and using system 100 according to an embodiment of the present invention. Here, personal identification number 191, name 192, gender 193, date of birth 194, interpretable language 195, language test results 196, email address 197, telephone number 198, available date and time 199, availability of image 200, interpreter rank 201, interpreter user evaluation 202 to be described later is posted. Of the input items, the address, work history, and the like may not be normally displayed, but may be displayed or accessed as necessary.

  FIG. 8 is a flowchart of an interpreter use step of the interpreter use system 100 according to an embodiment of the present invention. A person who wishes to use the interpreter (interpreter user) connects to the interpreter server 1 via the network 6 using the interface of the interpreter user terminal 3 such as a smart phone. (S11)

  Here, the interpreter user requests interpretation by means of the interpreter request means 36 of the interpreter user terminal 3. Specifically, from the input device 33 such as a touch panel of the interpreter user terminal 3 such as a smart phone, necessary request information such as the name, gender, age, mail address, telephone number, interpreter desired language of the interpreter user, Interpretation request contents (tourism, shopping, business, etc.), interpreter level (eg, A class, score 4.00 or more, etc.), desired interpreter characteristics (gender, age, etc.), use of images (two-way) , Reception only, transmission only, etc.), corresponding date and time (for example, April 20th from 9:00 to 12:00) and the like are input. (S12)

  The contents are stored in the user information database 173 related to the user by the user information management means 17 of the interpretation server 1. This is advantageous in that it is possible to eliminate the need for re-input when the interpreting service is used repeatedly.

  In the interpreter server 1, an appropriate interpreter is selected by the interpreter selection function 161. Specifically, the interpreter server processor 11 of the interpreter server 1 compares the interpreter request information with the interpreter information in the user information database 173 related to the interpreter among the interpreter terminals 2 that can respond. Select an interpreter with matching conditions. (S13)

  If multiple interpreters with matching conditions are found, a predetermined rule (for example, if the interpreter level is the same class, the score is higher, and the average rating of the last 20 interpreters by the interpreter described later) If there is no interpreter that matches all the conditions, select items based on the highest priority (for example, higher age, older age, free days from the most recent request, or random). , Top priority: interpreter level, next priority: age, etc.).

  Next, the interpreter server 1 transmits the selected interpreter information to the interpreter user in a format that can be called by the interpreter business connection control function 162. (S14)

  The interpreter makes a call from the interpreter user terminal 3 such as a smart phone, and the interpreter server 1 calls the interpreter terminal 2 to which the call signal is selected by the interpreter business connection control function 162 based on the signal that is called. And send. (S15)

  Here, the interpretation service connection control function 162 can be realized by using a well-known SIP, H.323, RTMP, or other voice, still image, or moving image protocol.

  The interpreter terminal 2 receives the call signal and performs a call receiving operation, so that the voice conversation means 37 of the interpreter user terminal 3 and the voice conversation means 28 of the interpreter terminal 2 can perform voice conversation. The interpreter interprets the conversation to be interpreted from the user and sends it back to the interpreter user terminal 3. (S16)

  The interpreter user terminal 3 may be used together with a third party who uses the interpretation result in addition to the holder. In other words, the owner (Japanese) speaks in Japanese, the interpreter translates it into English, returns it to the interpreter user terminal 3, and the US person in the vicinity of the interpreter user terminal 3 listens. Next, the procedure is such that the interpreter interprets the English speech of the American into Japanese and returns it to the interpreter user terminal 3, and the owner (Japanese) listens to it.

  Further, during the conversation, the position of the interpreter user terminal 3 specified by using the interpreter user position specifying function 311 is used to display the address information, the map display, etc. using the output device 24 such as the display of the interpreter terminal 2 or a speaker. You may make it display in the form of, or you may utter an address by voice. In this way, the interpreter can understand the location situation of the interpreter user and can smoothly interpret and guide.

  Moreover, since this interpretation utilization system uses a portable terminal, the communication environment may become unstable. At that time, by taking a connection history for each, it is possible to reconnect when an unexpected disconnection occurs.

  In addition, this interpreting system can use image information in addition to voice. At that time, whether or not the image can be used can be set at the time of registration as described above. However, even if the image is registered as available, it is difficult to play the video when the interpreter is suddenly connected (for example, Since there are cases where the toilet / bath is taken or when the woman is not wearing makeup, the camera function on the interpreter user terminal 3 side has a function to turn off the default. However, if the screen of the interpreter user terminal 3 is touched, it is immediately turned on, and there is no practical problem.

  The interpreter and the interpreter disconnect from each other when the conversation ends. (S21)

  Subsequently, the interpreter user transmits the evaluation of the interpreter from the interpreter user terminal 3 to the interpreter server 1 by the interpreter evaluation transmission means 39. (S22) Specifically, for the current interpreter, three levels (A class, B class, C class) are evaluated from the input device 23 such as the touch panel of the interpreter terminal 2, and if necessary, free description Enter your comment and send it. Here, the evaluation stage is not limited to three stages, and may be more (for example, five stages) or less (for example, two stages).

  The interpreter server 1 aggregates the evaluations from the interpreter user terminal 3 in the interpreter evaluation function 181 and updates the interpreter data in the user information database 173 related to the interpreter. (S23) Specifically, the processor of the interpreting server 1 adds the current evaluation to the accumulated evaluation of the interpreter so far, and takes the average.

  For example, an evaluation criterion with 5 points for A class, 3 points for B class, and 1 point for C class, the result of 20 use so far is 60 points (average score 3.0 points). If 5 evaluation results this time are added to it, a total of 65 points (average score 3.1 points) is obtained. As a result, the score (average evaluation score) slightly increases.

  Here, for example, if an interpreter level is set such that A class has an average score of 4.0 or more, B class has an average score of less than 4.0 and 2.5, and C class has an average score of less than 2.5. The level of the interpreter can be easily determined, and further, ranking can be made based on the detailed score.

  If you want to take into account the interpreter's recent situation (improvement or decrease in interpreting skill), you can calculate the score with the average of the 10 most recent times as in the example of the interpreter database 19 shown in the figure, or A method of calculating a score by placing a heavy weight on the latest evaluation and calculating the score can be considered.

  On the other hand, the interpreter terminal 2 may transmit the sending information to the interpreting server 1. This is an evaluation of the interpreter user. For example, the interpreter user evaluates whether the response status is smooth, whether there is a trouble with the interpreter user, etc. You may add those comments.

  FIG. 9 is a flowchart of an accounting step of the interpreting and using system 100 according to an embodiment of the present invention.

  In the interpreter server 1, the use time management function 183 measures the use time or connection time between the interpreter and the interpreter. (S31) Depending on the time, the billing processing means 5 connected to the network 6 calculates the usage fee, and charges the interpreter and pays the interpreter. (S32)

  The billing processing means 5 may be an external professional service provider, but may be built in the interpreting server 1.

  Here, as a method of charging, there is a pay-as-you-go system that determines the usage fee according to the length of usage time, and there is a fixed quantitative system for usage for a fixed period regardless of the length of usage time, We decided to use a fixed-time coupon system that uses a fixed amount for a certain short period of time. This is, for example, a short-term quantitative system such as 500 yen for 5 minutes at a time, and for further usage, an operation of 500 yen for every additional 5 minutes is preferable. You may make it issue the real or virtual coupon for the utilization for 5 minutes once. According to this, while using for a short time is promoted, it can be set as an appropriate usage fee also when it becomes a long time.

  Note that the interpreter's evaluation may be added to the fee. For example, on the basis of the interpreter level B class, the class A may be increased by 50% and the class C may be decreased by 30%.

  The interpreting and using system according to the present invention is a system using a portable terminal, and can be easily constructed, and thus has great industrial applicability.

DESCRIPTION OF SYMBOLS 1 Interpretation server 2 Interpreter terminal 3 Interpretation user terminal 4 Interpretation evaluator terminal 5 Charge processing means 6 Network 16 Interpretation work management means 17 User information management means 18 Usage record management means 26 Interpreter registration application means 27 Interpretation request acceptance means 28 Voice conversation means 36 Interpretation request means 37 Voice conversation means 39 Interpreter evaluation transmission means

Claims (10)

An interpreter server that mediates the use of interpreters, an interpreter terminal used by an interpreter connected to the interpreter server, and an interpreter user terminal used by an interpreter user connected to the interpreter server ,
A) The interpretation server
User information management means including management of the interpreter and / or the interpreter user (collectively referred to as user);
-Interpretation work management means including selection of an interpreter by an interpreter request from the interpreter user terminal, and control of connection between the interpreter user terminal and the interpreter terminal;
-Usage record management means including evaluation of the interpreter used from the interpreter user terminal,
B) The interpreting user terminal
-Interpretation request means for requesting interpretation to the interpretation server;
-Voice conversation means for carrying out a voice conversation with the interpreter terminal connected by an instruction of the interpretation server, or / and an image response means for responding using an image;
-Interpreter evaluation transmission means for transmitting the interpreter's evaluation to the interpreter server;
C) The interpreter terminal is
-Interpreter registration application means for applying for registration to the interpreter server;
An interpreter request accepting means for accepting an interpreter request from the interpreter server;
-Voice conversation means for carrying out a voice conversation with the interpreter terminal connected by a connection instruction of the interpretation server, and / or an image response means for responding using an image,
Either one or both of the interpreter terminal and the interpreter use terminal is a portable terminal.   2. The interpreter utilization system according to claim 1, wherein the interpreter terminal can transmit information on whether or not the interpreter terminal can cope with an interpreting service in real time.   The interpreter terminal includes the date and time that can be handled by the interpreter in the registered contents when the registration application is made by the interpreter registration application means, and can be handled by the interpreter when selecting the interpreter of the interpreter server. The interpreter utilization system according to claim 1, wherein an interpreter is selected in consideration of the date and time.   2. The interpreter utilization system according to claim 1, wherein position information of the interpreter user terminal can be transmitted to the interpreter terminal.   The interpreter utilization system according to claim 1, further comprising an interpreter evaluation terminal that can be connected to the interpreter server and is responsible for all or part of the evaluation of the interpreter in the interpreter server.   The interpreting use system according to claim 1, wherein the interpreting server does not perform evaluation when the interpreter is registered.   The interpreter utilization system according to claim 1, wherein the interpreter evaluation of the interpreter server is based on an interpreter evaluation transmitted by the interpreter evaluation transmitter of the interpreter user terminal.   The interpreter evaluation of the interpreter server is evaluated based on an interpreter evaluation transmitted by the interpreter evaluation transmission unit of the interpreter user terminal, further weighted by the latest evaluation. 1. Interpreter usage system according to 1.   2. The interpreter utilization system according to claim 1, further comprising billing processing means for performing billing processing for interpreting work.   The usage record management means of the interpreting server includes management of usage time, and the charging processing means performs charging processing based on the usage time of the interpreter user terminal and the interpreter terminal. The interpreter utilization system according to claim 9.

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