CN109829639A - Service item monitoring method and device - Google Patents
Service item monitoring method and device Download PDFInfo
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- CN109829639A CN109829639A CN201910063512.5A CN201910063512A CN109829639A CN 109829639 A CN109829639 A CN 109829639A CN 201910063512 A CN201910063512 A CN 201910063512A CN 109829639 A CN109829639 A CN 109829639A
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Abstract
The embodiment of the present invention provides a kind of service item monitoring method and device, this method comprises: obtaining the existing project resource of service item, and obtains multiple service stages of the service item and the time range of each service stage；The service role and job order of each service stage are obtained, and project resource needed for obtaining each service role and each job order and plan working hour；According to the time range of existing project resource and each service stage, allocated items resource and plan working hour are corresponded to each service role and each job order, and terminal is sent by the current state of each service role and each job order, the current state includes the allocation result of the project resource and the allocation result for planning working hour.Terminal is sent by the current state of each service role and each job order, so that staff is intuitively obtained the service role and job order of oneself or other related personnel, to improve work efficiency.
Description
Technical field
The present embodiments relate to computer field more particularly to a kind of service item monitoring method and devices.
Background technique
Site Service typically refers to the service to deliver at the scene by service team.There is scene in many industries
The demand of service, such as the service scenarios such as installation, maintenance and maintenance of device fabrication type enterprise.With the hair of computer technology
Exhibition, software or hardware service provider equally exist the demand of Site Service.
Currently, when being managed to Site Service project, it is mainly relevant to project each by staff couple
The work of link is tracked, and the concrete condition in the link is informed to the work of next link again after the completion of some part
Personnel, so that corresponding staff be made to start the work of next link.
This management method, not only increases the workload of staff, but also imitates entire service item monitoring work
Rate reduces.Field engineer's scheduling is easy to appear confusion, and resource cannot distribute rationally, and Team Member does not know entire project group yet
The scheduling of team's work.To sum up, current management method seriously affects working efficiency.
Summary of the invention
To solve the above-mentioned problems, the embodiment of the present invention provides a kind of service item monitoring method and device.
In a first aspect, the present invention provides a kind of service item monitoring method, comprising: obtain the existing project money of service item
Source, and obtain multiple service stages of the service item and the time range of each service stage；Obtain each service stage
Service role and job order, and project resource needed for obtaining each service role and each job order and plan working hour；Root
According to the time range of existing project resource and each service stage, to corresponding point of each service role and each job order
With project resource and plan working hour, and terminal is sent by the current state of each service role and each job order, it is described to work as
Preceding state includes the allocation result of the project resource and the allocation result for planning working hour.
Second aspect, the present invention provide a kind of service item monitoring device, comprising: input module, for obtaining service entry
The existing project resource of mesh, and obtain multiple service stages of the service item and the time range of each service stage；Point
Module is analysed, for obtaining the service role and job order of each service stage, and obtains each service role and each job order
Required project resource and plan working hour；Processing module, for according to existing project resource and each service stage
Time range corresponds to allocated items resource and plan working hour to each service role and each job order, and each service is appointed
The current state of business and each job order is sent to terminal, the current state include the project resource allocation result and
Plan the allocation result in working hour.
The third aspect, the present invention provides a kind of electronic equipment, including memory, processor and storage are on a memory and can
The computer program run on a processor, processor realize first aspect present invention service item monitoring method when executing program
The step of.
Fourth aspect, the present invention provide a kind of non-transient computer readable storage medium, are stored thereon with computer program,
The step of first aspect present invention service item monitoring method is realized when the computer program is executed by processor.
Service item monitoring method provided in an embodiment of the present invention, by the current shape of each service role and each job order
State is sent to terminal, and staff is enable intuitively to obtain service role and the group of oneself or other related personnel by terminal
Work order, to improve work efficiency.
Detailed description of the invention
In order to more clearly explain the embodiment of the invention or the technical proposal in the existing technology, to embodiment or will show below
There is attached drawing needed in technical description to be briefly described, it should be apparent that, the accompanying drawings in the following description is this hair
Bright some embodiments for those of ordinary skill in the art without creative efforts, can be with root
Other attached drawings are obtained according to these attached drawings.
Fig. 1 is service item monitoring method flow chart provided in an embodiment of the present invention；
Fig. 2 is service item monitoring device structure chart provided in an embodiment of the present invention；
Fig. 3 is the entity structure schematic diagram of a kind of electronic equipment provided in an embodiment of the present invention.
Specific embodiment
In order to make the object, technical scheme and advantages of the embodiment of the invention clearer, below in conjunction with the embodiment of the present invention
In attached drawing, technical scheme in the embodiment of the invention is clearly and completely described, it is clear that described embodiment is
A part of the embodiment of the present invention, instead of all the embodiments.Based on the embodiments of the present invention, those of ordinary skill in the art
Every other embodiment obtained without creative efforts, shall fall within the protection scope of the present invention.
Currently, when being managed to Site Service project, it is mainly relevant to project each by staff couple
The work of link is tracked, and the concrete condition in the link is informed to the work of next link again after the completion of some part
Personnel, so that corresponding staff be made to start the work of next link, the method causes working efficiency low.
To solve this problem, the embodiment of the present invention provides a kind of service item monitoring method, and this method can be applied to
State service item monitoring scene.The corresponding executing subject of this method can be existing server, or the clothes being independently arranged
Business project monitoring device, the embodiment of the present invention are not specifically limited in this embodiment.
Fig. 1 is service item monitoring method flow chart provided in an embodiment of the present invention, as shown in Figure 1, the embodiment of the present invention
A kind of service item monitoring method is provided, comprising:
101, obtain the existing project resource of service item, and obtain service item multiple service stages and each service
The time range in stage.
In 101, service item is that service provider needs to provide the project of service, such as equipment supplier needs to purchase
The enterprise for buying the equipment provides the installation of hardware and the installation of software and relevant debugging services etc..For specifically servicing
Project, required project resource is commonly known, such as installation a set of equipment needs which engineer, tool, accessory etc..Often
One service item is divided into multiple stages again, such as the equipment delivery process that above equipment provides includes: hardware installation, software installation
And debugging test etc..It can determine the time range of each service stage according to service item, the determination of time range includes clothes
The time and receive the time that the enterprise of service is capable of providing that business project itself needs.
102, the service role and job order of each service stage are obtained, and obtain each service role and each job order
Required project resource and plan working hour.
In 102, the service role in each service stage is marked off to come, service role may include that non-at-scene service is appointed
Business and Site Service task, non-at-scene task are that the provider of service item is not necessarily to the service role completed at the scene, scene
Task is on the contrary.After the service role and job order in each stage determine, each service role in each stage is further determined that
With resource needed for each job order and plan working hour.Job order is the finger that the administrative staff of service item distribute to engineering staff
Document is enabled, the engineering staff for receiving job order can provide Site Service according to job order.
103, according to the time range of existing project resource and each service stage, to each service role and per one
Work order corresponds to allocated items resource and plan working hour, and sends end for the current state of each service role and each job order
End, current state include the allocation result of project resource and the allocation result for planning working hour.
In 103, for each service role and each job order of each service stage, required resource and plan working hour
It is determining.The time range of the project resource of service item and each service stage is determining, to realize to each
Each service role of service stage and each job order carry out resource allocation and plan the distribution in working hour.The result of distribution is made
It is sent to terminal for the current state of each service role and each job order and is shown.Terminal can be PC terminal or movement
Terminal etc., corresponding project work personnel can be by web interfaces and application program, check oneself or other related personnel
Service role and job order distribution condition.
Content based on the above embodiment, as a kind of alternative embodiment, current state further include each service role and
The processing status of each job order.For the service role of first sub-distribution, processing status is untreated, the processing shape of service role
State further includes that processing neutralization is completed.For the job order of first sub-distribution, processing status is to be processed, the processing status of job order
Further include it is to be allocated, processing in, cancelled, be paused, being completed.
Content based on the above embodiment, as a kind of alternative embodiment, this method further includes the need according to service role
It asks, generates corresponding job order.Service role can also generate job order corresponding with demand as needed in the process of implementation, receive
The engineering staff of job order can provide Site Service according to job order.
Service item monitoring method provided in an embodiment of the present invention, by the current shape of each service role and each job order
State is sent to terminal, and project work personnel is enable intuitively to obtain the service role of oneself or other related personnel and send work
It is single, to improve work efficiency.
Content based on the above embodiment, as a kind of alternative embodiment, by each service role and each job order
Current state is sent to after terminal, further includes: the record that executes of each service role and each job order is received and stored, and
It is sent out after updating corresponding with service task and the current state of job order according to the execution record of each service role and each job order
It is sent to terminal, execute record including processing status and actually accomplishes working hour.
After each service role and the distribution of each job order, corresponding staff can view related resource and plan
Implementing result generation after executing the service role and job order, is executed record, sends service for execution record by working hour
Device, server execute record according to what is received, update the current state of each service role and each job order, and new is worked as
Preceding state is sent to all relevant project work personnel for needing reference service task and job order current state by terminal.
After updating current state, all relevant item staff can get each service role and each job order in real time
Last state.
Content based on the above embodiment, as a kind of alternative embodiment, by each service role and each job order
Current state is sent to after terminal, also includes: according to query time range, obtaining each service within the scope of the query time
The current state of task and each job order.
Query time may range from day, week or the moon, according to query time range obtain part in the time range or
All service roles and job order, per diem, week or the moon progress of specific service project is checked, be administrative staff according to reality
Border situation adjusted iterm progress provides foundation.
Content based on the above embodiment, as a kind of alternative embodiment, by each service role and each job order
Current state is sent to after terminal, further includes: is received newly-built service role and newly-built job order, and is appointed to current service
Business and job order are edited, are deleted.
The administrative staff of service item can according to project planning or Xiang Mingda, by the service role in project each stage and
Job order is reallocated, including to each stage each service role and each job order created, deleted, edited,
Duplication etc..
Content based on the above embodiment, as a kind of alternative embodiment, each service role and each job order are worked as
Preceding state further includes the location information of each service role and each job order.
The location information of each service role and each job order is added to each service role and each job order
In current state, administrative staff can efficiently get information about each service role of service item and the position of each job order
Specific distribution, ongoing each service role and job order can be inquired according to position.
Fig. 2 is service item monitoring device structure chart provided in an embodiment of the present invention, as shown in Fig. 2, the service item is supervised
Controlling device includes: input module 201, analysis module 202 and processing module 203.Wherein, input module 201 is for obtaining service
The existing project resource of project, and obtain multiple service stages of service item and the time range of each service stage；Analysis
Module 202 is used to obtain the service role and job order of each service stage, and obtains each service role and each job order
Required project resource and plan working hour；Processing module 203 be used for according to existing project resource and each service stage when
Between range, allocated items resource and plan working hour are corresponded to each service role and each job order, and by each service role
It is sent to terminal with the current state of each job order, current state includes allocation result and the plan working hour of project resource
Allocation result.
Installation practice provided in an embodiment of the present invention is the detailed process and in detail in order to realize above-mentioned each method embodiment
Thin content please refers to above method embodiment, and details are not described herein again.
Service item monitoring device provided in an embodiment of the present invention, by the current shape of each service role and each job order
State is sent to terminal, and staff is enable intuitively to obtain the service role of oneself or other related personnel, to improve
Working efficiency.
Fig. 3 is the entity structure schematic diagram of a kind of electronic equipment provided in an embodiment of the present invention, as shown in figure 3, the electronics
Equipment may include: processor (processor) 301, communication interface (Communications Interface) 302, storage
Device (memory) 303 and bus 304, wherein processor 301, communication interface 302, memory 303 complete phase by bus 304
Communication between mutually.Communication interface 302 can be used for the information transmission of electronic equipment.Processor 301 can call in memory 303
Logical order, include following method to execute: obtaining the existing project resource of service item, and obtain the more of service item
The time range of a service stage and each service stage；The service role and job order of each service stage are obtained, and is obtained
Project resource needed for each service role and each job order and plan working hour, according to existing project resource and each service
The time range in stage corresponds to allocated items resource and plan working hour to each service role and each job order, and will be each
The current state of service role and each job order is sent to terminal, and current state includes the allocation result and meter of project resource
Draw the allocation result in working hour.
In addition, the logical order in above-mentioned memory 303 can be realized by way of SFU software functional unit and conduct
Independent product when selling or using, can store in a computer readable storage medium.Based on this understanding, originally
Substantially the part of the part that contributes to existing technology or the technical solution can be in other words for the technical solution of invention
The form of software product embodies, which is stored in a storage medium, including some instructions to
So that a computer equipment (can be personal computer, server or the network equipment etc.) executes the above-mentioned each side of the present invention
The all or part of the steps of method embodiment.And storage medium above-mentioned include: USB flash disk, mobile hard disk, read-only memory (ROM,
Read-Only Memory), random access memory (RAM, Random Access Memory), magnetic or disk etc. it is various
It can store the medium of program code.
The embodiment of the present invention provides a kind of non-transient computer readable storage medium, the non-transient computer readable storage medium
Matter stores computer instruction, which makes computer execute service item monitoring method provided by above-described embodiment,
For example, obtain the existing project resource of service item, and obtain service item multiple service stages and each service rank
The time range of section；The service role and job order of each service stage are obtained, and obtains each service role and one every work
Single required project resource and plan working hour, according to the time range of existing project resource and each service stage, to each
Service role and each job order correspond to allocated items resource and plan working hour, and by each service role and each job order
Current state is sent to terminal, and current state includes the allocation result of project resource and the allocation result for planning working hour.
The apparatus embodiments described above are merely exemplary, wherein unit can be as illustrated by the separation member
Or may not be and be physically separated, component shown as a unit may or may not be physical unit, i.e.,
It can be located in one place, or may be distributed over multiple network units.It can select according to the actual needs therein
Some or all of the modules achieves the purpose of the solution of this embodiment.Those of ordinary skill in the art are not paying creative labor
In the case where dynamic, it can understand and implement.
Through the above description of the embodiments, those skilled in the art can be understood that each embodiment can
It realizes by means of software and necessary general hardware platform, naturally it is also possible to pass through hardware.Based on this understanding, on
Stating technical solution, substantially the part that contributes to existing technology can be embodied in the form of software products in other words, should
Computer software product may be stored in a computer readable storage medium, such as ROM/RAM, magnetic disk, CD, including several fingers
It enables and using so that a computer equipment (can be personal computer, server or the network equipment etc.) executes each implementation
The method of certain parts of example or embodiment.
Finally, it should be noted that the above embodiments are merely illustrative of the technical solutions of the present invention, rather than its limitations；Although
Present invention has been described in detail with reference to the aforementioned embodiments, those skilled in the art should understand that: it still may be used
To modify the technical solutions described in the foregoing embodiments or equivalent replacement of some of the technical features；
And these are modified or replaceed, technical solution of various embodiments of the present invention that it does not separate the essence of the corresponding technical solution spirit and
Range.
Claims (10)
1. a kind of service item monitoring method characterized by comprising
The existing project resource of service item is obtained, and obtains the multiple service stages and each service stage of the service item
Time range；
The service role and job order of each service stage are obtained, and item needed for obtaining each service role and each job order
Mesh resource and plan working hour,
According to the time range of existing project resource and each service stage, to each service role and each job order
Corresponding allocated items resource and plan working hour, and terminal is sent by the current state of each service role and each job order,
The current state includes the allocation result of the project resource and the allocation result for planning working hour.
2. the method according to claim 1, wherein the current state further includes each service role and each
The processing status of job order.
3. according to the method described in claim 2, it is characterized in that, described by the current of each service role and each job order
State is sent to after terminal, further includes:
The record that executes of each service role and each job order is received and stored, and according to each service role and per one work
Single execution record is sent to terminal, the execution record packet after updating corresponding with service task and the current state of corresponding job order
It includes processing status and actually accomplishes working hour.
4. the method according to claim 1, wherein described by the current of each service role and each job order
State is sent to after terminal, also includes:
According to query time range, the current shape of each service role and each job order within the scope of the query time is obtained
State.
5. the method according to claim 1, wherein described by the current of each service role and each job order
State is sent to after terminal, further includes:
Newly-built service role and newly-built job order are received, and current service role and job order are edited and deleted.
6. the method according to claim 1, wherein described to corresponding point of each service role and each job order
With project resource and except plan working hour, further includes:
According to the demand of the service role, corresponding job order is generated.
7. method according to claim 1-6, which is characterized in that each service role and each job order
Current state further include each service role and each job order location information.
8. a kind of service item monitoring device characterized by comprising
Input module for obtaining the existing project resource of service item, and obtains multiple service stages of the service item
And the time range of each service stage；
Analysis module for obtaining the service role and job order of each service stage, and obtains each service role and each
Project resource needed for job order and plan working hour；
Processing module appoints each service for the time range according to existing project resource and each service stage
Business correspond to allocated items resource with each job order and plans working hour, and by the current shape of each service role and each job order
State is sent to terminal, and the current state includes the allocation result of the project resource and the allocation result for planning working hour.
9. a kind of electronic equipment including memory, processor and stores the calculating that can be run on a memory and on a processor
Machine program, which is characterized in that the processor realizes the service entry as described in any one of claim 1 to 7 when executing described program
The step of mesh monitoring method.
10. a kind of non-transient computer readable storage medium, is stored thereon with computer program, which is characterized in that the computer
It is realized when program is executed by processor as described in any one of claim 1 to 7 the step of service item monitoring method.
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| CN201910063512.5A CN109829639A (en) | 2019-01-23 | 2019-01-23 | Service item monitoring method and device |
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| CN201910063512.5A CN109829639A (en) | 2019-01-23 | 2019-01-23 | Service item monitoring method and device |
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| CN111092766A (en) * | 2019-12-18 | 2020-05-01 | 北京天元创新科技有限公司 | Fixed network service opening processing method and device |
| CN113298533A (en) * | 2020-10-16 | 2021-08-24 | 阿里巴巴集团控股有限公司 | Service order information processing method and device and electronic equipment |
| CN114282897A (en) * | 2021-12-24 | 2022-04-05 | 深圳市欧瑞博科技股份有限公司 | Method and device for managing home service, intelligent equipment and storage medium |
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