Shipping policy
Singapore
Shipping is free within Singapore.
Shipping is made Via YCS Delivery and can take between 2-5 working days
- How long will it take for my goods to arrive?
In Singapore we deliver orders within 5 working days or sooner. Over time we hope to shorten delivery time as much as possible and we thank you for your support.
International deliveries take approximately 15 days, sometimes longer if the package is delayed at Customs.
- Can I track my order?
Yes. Ninja Van will provide a tracking code to you as soon as orders are collected. After this point you can communicate with Ninja Van on your shipment https://www.ninjavan.co/en-sg/tracking
- What should I do if my order is taking longer than expected to arrive?
Please use the Ninja Van tracking code. If there seems to be a larger issue please email us on [email protected] for further assistance.
Malaysia
Shipping is free to Malaysia however you will need to pay taxes on arrival
Shipping is made Via Ninja Van and can take between 2-7 working days depending on where you are in Malaysia
- How long will it take for my goods to arrive?
It is anticipated that you will get goods within 3-7 working days or sooner.
Over time we hope to shorten delivery time as much as possible and we thank you for your support.
- Can I track my order?
Yes.
We use two vendors to ship to Malaysia. You will either get a tracking number via Ninja Van, or DHL. We will provide a tracking code to you as soon as orders are collected. After this point you can communicate with Ninja Van or DHL directly to track your shipment here are the links
Ninja Van Tracking Link https://www.ninjavan.co/en-sg/tracking
DHLTracking Link http://www.dhl.com.sg/en/express/tracking.html
- What should I do if my order is taking longer than expected to arrive?
Please use the Ninja Van or DHL tracking code and call their customer support as once it has left our warehouse the service is fully handled by this provider
If there seems to be a larger issue please email us on [email protected] for further assistance.
Rest of Asia
- Excluding Thailand
- Including countries such as; Indonesia, Hong Kong, Vietnam, Philippines, Japan, Korea, China and rest of Asia
Shipping rates vary country to country. Often we will have a FREE shipping value, and this will be clearly communicated at checkout
Taxes are to be paid additionally by you when the goods land
Shipping is provided by DHL and you can track this via the link below
- How long will it take for my goods to arrive?
Rest of Asia orders can take up to 15 working days.
Over time we hope to shorten delivery time as much as possible and we thank you for your support.
- Can I track my order?
Yes.
You will either get a tracking number via DHL. We will provide a tracking code to you as soon as orders are collected. After this point you can communicate with DHL directly to track your shipment here are the links
DHLTracking Link http://www.dhl.com.sg/en/express/tracking.html
- What should I do if my order is taking longer than expected to arrive?
Please use the DHL tracking code and call their customer support as once it has left our warehouse the service is fully handled by this provider
If there seems to be a larger issue please email us on [email protected] for further assistance.