Frequently asked questions

Every completed and approved order automatically generate an order confirmation. The most common reason for not receiving an order confirmation is if the email adress that was used when making your purchase was incorrect. If you feel unsure, our customer service team is available to help you.

When an order has been created in our system, a confirmation is automatically sent to the email address you provided when placing the order. Please make sure that the email address is correct and check your spam folder as the confirmation might end up there. If you're still experiencing any issues you are welcome to contact our team at [email protected].

You can find your tracking number in the confirmation email that is sent when your order leaves our warehouse.
If you have deleted the confirmation email, you are welcome to contact us at contact@marianila.

We unfortunately can't change orders once they've been processed. This includes adding or removing products from the order, or changing products.

We can assist in cancelling your order if needed, and from there you may place a new order with the correct items.

We always recommend checking your shipping address before completing the order.

Unfortunately, we are unable to change the shipping address after the order is placed and we are not responsible for orders sent to the incorrect delivery address provided at the checkout process.

However, when you receive the tracking information you may check with the shipping courier if they are able to accommodate your request.

If your order has not yet been shipped, the order can still be cancelled. Send an email with your order number to [email protected] to find out if your order can be cancelled or not.

If the wrong/missing product and/or defective product was received, please reach out to us on [email protected] with your order number and a photo if possible.

Once your order har been placed we are unable to add a discount code. You are welcome to contact us if you want to cancel or return your order and from there place a new order with the discount code.

If you forgot to add the discout code you got when signin up for our newsletter it will be valid on your next order.

We accept payemts made with Klarna, Visa, Mastercard, Amex, Apple Pay, Shop Pay, Google Pay, iDEAL and Bancontact

If an error occurred when you were placing your order, it might look like your account has been charged twice. We never charge any uncompleted orders, so if it looks like there is an extra withdrawal on your account, it is just a pre-authorization that will disappear automatically within 1-3 days. If you've received two order confirmations your order may have been duplicated. Please contact our team as soon as possible for further assistance.

All orders ship Monday through Friday, excluding federal holidays within Sweden. Order processing usually takes 3-8 business days.

Please note that delivery to rural addresses can result in longer delivery time.

We offer shipping with UPS. All shipments will be delivered to the adress you enter when placing your order.

The shipping rate can vary depending on what delivery options you choose at check-out. See standard rated below.

Shipping rate Norway: 150 NOK

Shipping rate Denmark: 69 DKK

Shipping rate within rest of Europe: €15.00

You will receive an e-mail notification when your order leaves our warehouse that includes a tracking link.

Once you order is shipped from our warehouse you will receive an e-mail notification that includes a tracking link.

You can always contact us on [email protected] if you need support.

If your parcel can't be delivered by the courrier, it will automatically be delivered to closest acess point or returned to us as an unredeemed package and you will be refunded.

Please make sure that your contact information is correct when placing your order and that your name is visible at your door.

Please email [email protected] with your order number. A member of our team will happily help you out!

When you receive your order, please inspect the package for any signs of damage that may have occurred during shipment. It is normal for the shipping carton to show some wear but if damage has occurred to any of the item(s) in your shipment, please retain the box, the packing materials, and the items inside and reach out to us on [email protected]

Include your order number and pictures of the damage and describe what has happened. We will investigate your case and give you further instructions on how to proceed.

We accept returns for products purchased from Marianila.com only, and all returns are inspected upon return. You have 14 days to return any eligible items from the time you received the products. To receive a full refund, your package must be unopened, unused, and returned to us in new condition in its original packaging.

Please note that the cost of returns is at the customer’s expense. This includes the packing, care, and return label for the order. Therefore, please be careful when packing the products to avoid damage or lost items during transit.

When returning your order, please mark you package clearly and send it to the following address:
Maria Nila AB
Andesitgatan 12
254 68 Helsingborg
Sweden

No, we are unable to accept partial returns. To receive a full refund, your package must be unopened, unused, and returned to us in new condition in its original packaging.

When you receive your order, please inspect the package for any signs of damage that may have occurred during shipment. It is normal for the shipping carton to show some wear but if damage has occurred to any of the item(s) in your shipment, please retain the box, the packing materials, and the items inside and reach out to us on [email protected]

Include your order number and pictures of the damage and describe what has happened. We will investigate your case and give you further instructions on how to proceed.

Products purchased from an authorized dealer of Maria Nila should primarily go through the current store, do not forget to bring the receipt! We can not accept returns on products purchased elsewhere than www.marianila.com.

Please note that we do not have a "customer satisfaction guarantee". This means that we do not approve returns/complaints of products that you have used but that do not live up to your expectations.

In case of any allergies or hypersensitivity, we always recommend that you try a new product on a small area (for example on the wrist) and wait for 24 hours to see if you get any reaction. If you experience an undesirable effect or if you need further information regarding returns/complaints, please contact our customer service team.

Our products do not contain sulfates or parabens. Instead, we use plant-based ingredients and more gentle alternatives.

Many haircare products contain sulfates, a substance that dissolves fat and makes shampoos lather. Sulfates remove excess oils from your hair but can also wash away the natural oils. Products with sulfates can therefore make your hair drier and in the long run make your scalp produce more sebum to try and balance out the dryness. When first switching from a shampoo with sulfates it can feel like your hair becomes oily faster. This is temporary and caused by the scalp adjusting its sebum production as it gets used to milder
products.

Parabens is a preservative added to water-based products to make them last longer and stop bacteria and mold from growing. Parabens have been linked to allergies and hormonal disruption, which is many people seek alternatives to avoid them in their hair care routine.

Color Refresh contains semi-permanent color pigments that stick to the outer cortex of the hair - this means that the color does not penetrate as well as a permanent color. Depending on the starting point of the hair, the color gradually washes out between 4-10 times (sometimes it takes longer if the hair is very porous). Please note that when used on grey or untreated hair the results may vary. Since it's only temporary pigments, they are not as strong as permanent hair color, and therefore it can be hard to cover grey. For some people, it seems to work covering grey hair, but we can't leave any guarantee as this is very individual. Always try on a strand of your hair before applying the color to the whole hair to see the result.

Our Curlicue Cream is developed to define and enhance naturally curly/wavy hair. It does not have the same effect on naturally straight hair.

Some products in our assortment contain Shea Butter and may be of concern for those with nut allergies. These products include:

• Head & Hair Heal Masque
• Luminous Colour Masque
• Pure Volume Masque
• Sheer Silver Masque
• Structure Repair Masque
• True Soft Masque
• Coils & Curls Co-Wash
• Coils & Curls Treatment
• Coils & Curls Luscious Curl Definer
• Coils & Curls Weightless Curl Definer
• Coils & Curls Oil in Cream

Please note that the Coils & Curls Oil In Cream also contains coconut oil, which some individuals with nut allergies may be sensitive to.

If you have any allergies, please refer to the full ingredient list found on every product page.

Yes! All of our series can be combined depending on the desired result.

Our products are very gentle as they are both 100% vegan, sulphate and paraben-free. According to the Swedish branch organization KTF (Cosmetic trade association), it is even safe to dye your hair in the salon - when you are breastfeeding or pregnant. At Maria Nila, we think you should always be extra careful with all types of products when it comes to pregnancy and breastfeeding. As a precautionary measure, we recommend that you reduce its use during a specific period. You can always consult your doctor if you are unsure.

Unopened bottles should be used within 30 months. Opened bottles should be used within 12 months. We do not recommend using products after expiration date.

Our products are very gentle as they are 100% vegan and free from sulfates and parabens. Since there are hair extensions with many different qualities and materials, we recommend you to consult with your hairdresser to be sure what products suit your specific extensions.

Quick Dry Heat Spray and Cream Heat Spray are products purely developed for heat protection and can be used on both wet and dry hair.

Please read the instructions for Curly Girl Method thoroughly so that you get a full understanding of what ingredients need to be avoided.

The haircare collection Coils & Curls as well as Curl Definers are developed for all types of waves, curls and coils and can be used for the Curly Girl Method.

Some of our products like Curlicue Cream, Ocean Spray and Quick Dry Heat Spray are also suitable for Curly Girl Method.

Our products are very gentle as they are 100% vegan, sulphate and paraben-free. However, all of our product safety testings has been performed on adults so we cannot give any recommendations for children. Therefore this is an individual choice.

Colour Guard Complex means that the product has some ingredients in it that make it preserve the color in your hair longer. The products with Colour Guard Complex for instance protect the hair against UV radiation and free radicals.

The color bomb masques can sometimes be tricky products since they behave differently in different hair types. How well the color attaches depends on the quality of hair. If your hair is porous, the color will attach better than on "glassy" hair. A color-treated or bleached hair is more open for pigments and therefore most suitable for the color masque. For further consultation, we recommend that you talk with your hairdresser or contact our team.

In the most common cases this is due to old web history being stored, which can result in the website not working completely correctly. What you may need to do is to clear cache and cookies. If you want further instructions on how to do this, you can contact our customer support team: [email protected].

You can find all information on how we process personal information in our Privacy policy.