Consultant, Account Services Management

Consultant, Account Services Management

Dell Technologies customers expect great things from both our products and our services. Account Services Management is all about managing and overseeing seamless service delivery processes. It’s a hugely varied field of work. Processes range from incident management to change management, from configuration management to customer management. The team makes sure disputes and technical issues are resolved. We also provide excellent communication to the customer around every activity – from the tactical to the strategic.

Join us to do the best work of your career and make a profound social impact as a Consultant on our Account Services Management Team in Federal in Remote, Maryland.

What you’ll achieve

As a Consultant in Account Services Management, you are a key member of the Dell Services Team who supports our largest and most strategically important customers. Assigned to a specific area, region, or division, you’ll build relationships within accounts to become a support services trusted advisor. You’ll be focused on the total customer experience and satisfaction, collaborating with various Dell resources to ensure incident resolution, drive proactive activities promoting system health and customer satisfaction.

You will:

• Be the Account Management/Customer Advocate working closely with account teams to ensure end-to-end planning and sustainment of Dell solutions; help account team to design the customer solutions and support the installation, customization and integration of the solution
• Provide feedback to customer on any observed/known issues; develop and maintain customer support plans and relationships that are tailored to each individually unique project requirements
• Contribute to the development of warranty and maintenance strategies, policies and best practices through participation in management meetings and other direct contributions
• Communicate relevant service updates and recommendations to both internal & external customers to ensure a high level of compliance and performance
• Work with the customer to proactively identify and determine how to resolve potential issues to achieve high system availability

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements:

• Typically requires 12+ years of related experience in a professional role with a Bachelor’s degree; or 8+ years with a Master’s degree; or 5+ years with a PhD; or equivalent experience
• Must be a US Citizen and must have an active Department of Defense (DOD) Top Secret (TS)/ Sensitive Compartmented Information (SCI) with Polygraph Clearance
• Complex problem solving and strong communication skills (written, verbal and listening)
• Build key relationships and effectively network with the ability to influence and work cross functionally and in a matrix environment

Desirable Requirements:

• Experience with Enterprise Servers and Storage, Client Technologies, iSCSI, Fibre Channel, NAS, DAS, SAS, TCP/IP networking, Server Operating Systems.  Recommended certifications: A+, Security+, MCITP/MCSE, VCP, RHSA
• Familiarity with the following: Dell OpenManage Enterprise, Dell Enterprise Management Tools, GPGPU Technology, Citrix, Enterprise Virtualization, Cloud Technologies, HPC

Compensation

Dell is committed to fair and equitable compensation practices. The salary range for this position is $136,000 - $176,000.

Benefits and Perks of working at Dell Technologies

Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com.

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.