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Refund policy

RETURNS AND REFUNDS

You may return any unopened/ unused products purchased on the Site or purchased at Georgia Louise Atelier within 14 days of purchase by contacting us at [email protected] or calling 212 472 1400. We will provide you a return authorization number as well as shipping instructions for your return package. Return shipping and handling charges are your responsibility unless the return was a result of our error or the product was damaged or defective. If you receive products in a georgialouise.com purchase that are damaged or defective, please refer to “Damaged or Defective Products” section below.

When you send us your return package, please include the return authorization number that we have provided you. We suggest you ship via a traceable service to ensure delivery. You may choose, upon our acceptance of your return, to have the price you paid for the product either refunded to the original purchaser’s method of payment (i.e., we will only credit the debit or credit card used to make the original purchase) or applied to the purchase of products from the Site of equal or greater value. Your original shipping and handling charges will not be refunded.

DAMAGED OR DEFECTIVE PRODUCTS

When your georgialouise.com order arrives, please inspect the package for any damage or defects. It is normal for the shipping package to show some wear, however, if you think a product in your shipment is damaged or defective, please contact us immediately at [email protected] or call 212 472 1400. Please provide the order number along with your email address and phone number for fastest service. To ensure prompt resolution, please keep the original shipping package and the damaged or defective product for inspection. If, after having examined the product, we confirm that it is damaged or defective, we will provide you instructions for returning the damaged or defective product to us at our expense and issue a refund for the price you paid for the product to the original purchaser’s method of payment. Your original shipping and handling charges will not be refunded, but any replacement for a damaged or defective product will be shipped to you free of charge.

SERVICE CANCELLATION POLICY

Cancellations and/or rescheduling must be done during normal business hours, Monday - Friday, 9am - 5pm. We ask for at least 24 business hours prior to cancelling or changing your appointment. In the event you are unable to give 24 business hours’ notice, your card will be charged with the full amount of your service. We will always confirm your appointment via email 48 hours prior. In you arrive after your appointment was scheduled to begin, you will be seen, but only for the amount of time remaining. We regret any inconvenience this may cause. Thank you for your understanding.

Covid-19 Cancellation Policy: If you are experiencing Covid-19 symptoms or have recently been exposed to someone with Covid-19, please notify us as soon as possible and do not come in for your scheduled service. You will be charged the full price of your service as per our standard cancellation policy; however, we will allow you to reschedule your appointment for another day as a one-time courtesy contingent on providing a negative Covid-19 test result prior to your rescheduled service.