Keep the discussion focused on a small set of related matters and look for compromise and consensus.
Focus on the subject rather than the personalities or actions of the involved editors.
Give other editors the benefit of the doubt about their intentions
Show appreciation and say thank you
When responding to unhappy or angry editors:
I try to look at it as an opportunity to develop my skill for responding kindly even in heated situations. In my experience a compassionate response will often change the tone of the other editor.
I try to remember that complaints are not always personal, and that the editor's anger can be an expression of his/her cumulative frustrations from a variety of experiences on Wikipedia (or in real life). Demonstrating understanding and empathy will sometimes calm the situation and allow for progress.
I try to look for common ground and find it useful in fostering compromise or solutions for an issue.
I try to remind myself that many times editors are just looking for someone who will: listen to what they have to say, respect their point of view, and try to help them.
I try to remember that an interaction with an unhappy editor has the potential to begin their transformation to an inspired Wikipedian.
I try to remind myself that I'm not responsible for every problem on Wikipedia and that I am myself a 'work in progress'.
I'm not perfect. If I make a mistake I try to take responsibility for it and do whatever I can to fix it as soon as possible.
I hereby award The Original Barnstar to Keithbob for particularly fine and diligent editing at the Stock market bottom article. Keep up the good work. :) — neuro(talk) 12:22, 4 October 2008 (UTC)
Civility Award
Thanks for your civility in our discussion of the John Mayer article.Esprit15d • talk • contribs 20:12, 10 February 2010 (UTC)
The Good Friend Award
The Good Friend Award is greatly and enormously appreciated, but only accepted if it is shared, because it is people like you who are the driving force behind a constructive wikipedia! :) Robster1983 (talk) 16:27, 5 February 2011 (UTC)
You do great work! I'm enjoying learning from you. Thank you. Jojopsychicpower (talk) 04:07, 1 June 2012 (UTC)
the Civility Barnstar
For defending civility even when it is not the most popular choice. ~ GabeMc(talk|contribs) 07:26, 21 July 2012 (UTC)
The Cleanup Barnstar
For your excellent work in cleaning up and modifying Harry Browne. JayJasper (talk) 18:50, 15 January 2013 (UTC)
The Teamwork Barnstar
Can both of us become authors of the article together, because you're help is more than what I've done for the article... The Wikimon (talk) 16:03, 31 March 2013 (UTC)
The Barnstar of Diligence
I am awarding you this barnstar as thanks for your efforts for dealing with that dispute with Fladrif at ANI back in April. His abusive comments started to get to me. Other than that, keep up the good work, as usual! Lord Sjones23 (talk - contributions) 02:41, 8 May 2013 (UTC)
For your work on Vacuum bell (medicine). For cooling down a discussion and working towards consensus. In particular your effort in providing suggested prose. A great case study in collaboration! MrBill3 (talk) 08:42, 9 September 2013 (UTC)
The Original Barnstar
Dear Keithbob; Your essay on POV Railroading is of significant importance to us all, and I encourage you to persevere with it. [I am awarding you the original Barnstar since there doesn't seem to be an 'Excellent Essay' Barnstar or Award.] With kind regards; Patrick. ツ Pdebee. (talk) 20:28, 20 October 2013 (UTC)
Congratulations, Keithbob! You're receiving this barnstar because you recently crossed the 1,000 classification threshold using STiki. We thank you both for your contributions to Wikipedia at-large and your use of the tool. We hope you continue your ascent up the leaderboard and stay in touch at the talk page. Thank you and keep up the good work! West.andrew.g (developer) and Tentinator 06:43, 5 November 2013 (UTC)
For your patience, kindness, and for remaining calm even in trying circumstances. Littleolive oil (talk) 22:46, 21 January 2014 (UTC)
The Original Barnstar
Hi Keithbob! I would like to thank you for your years of hard work and valuable contributions which you have done for Wikipedia :) I can truly understand how difficult it would have been for you to recover from an unfortunately failed RfA. Although I didn't take part in it, I have full faith in you and wish you best of luck for the times ahead, and I hope that you'll surely succeed next time. Best Regards! -TheGeneralUser(talk) 22:28, 8 March 2014 (UTC)
This award comes in five grades: Base Grade (no stars, awardable to DRN volunteers or to individuals involved in a dispute) and Grades 1-4 (1-4 stars, respectively, awardable only to DRN volunteers).
The Admin's Barnstar
Thanks for your efforts regarding my recent dispute resolution request. You are the first person to have actually read and understood my concerns, after my having already posted it twice on the admin page, it being twice closed there, and my being redirected to your venue. While I don't believe there was any true resolution obtained in or out of the venue, I appreciate your consideration. Daniellagreen(talk)(cont) 14:29, 29 June 2014 (UTC)
You've been given a halo, because you're a saint for your work with the Bob's Burgers DRN case. Perhaps I'm just becoming a curmudgeon, and may need a Wikibreak, but I would have been sorely tempted to tell all those people to go eat $#@$&! and die after about the second day of negotiations while you actually continued to work with them to a consensus. Thou art hereby Wiki-canonized to henceforth beSaint Keithbob. Best regards, TransporterMan (TALK) 14:09, 16 July 2014 (UTC)
Dispute Resolution Noticeboard Award, Grade 1
For serving as coordinator when another user took an unexpected leave. Well done, and thanks for your service at the Dispute Resolution Noticeboard! — MrScorch6200 (talk | ctrb) 04:30, 1 August 2014 (UTC)
This award comes in five grades: Base Grade (no stars, awardable to DRN volunteers or to individuals involved in a dispute) and Grades 1-4 (1-4 stars, respectively, awardable only to DRN volunteers).
The Civility Barnstar
For remaining civil in spite of harsh personal attacks at the Dispute Resolution Noticeboard. Certain people may not think so, but go MedCom! Banedon (talk) 06:31, 23 February 2015 (UTC)
The Barnstar of Diligence
I hereby award you this barnstar for your heroic efforts to ensure our biographies are reliable, properly sourced, and neutral. Philafrenzy (talk) 22:21, 18 March 2016 (UTC)
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