According to a UserWay study in 2021, e-commerce businesses suffer a revenue loss of approximately USD 16 billion annually due to inaccessible websites and software applications. WebAIM's 2023 report claims that only 3.7% of the world's top one million ...

Care workers are increasingly using digital technology in their daily lives, for monitoring, financial compensation, training, coordination, and more. State and corporate actors have invested significant resources to enable this digital shift, ...

India is witnessing unprecedented urban growth with 30% of its population already residing in urban areas. With forecasts that this rate will increase in the near future, the energy demand of the country will be enormous. In order to meet the national ...

Despite a growing emphasis on accessible software, these topics find little mention in computing curricula. Less than 5 percent of our students mentioned disabilities when asked to list concerns in designing an app, although other inclusivity ...

The convergence of networked digital infrastructures and built environments have given rise to the "urban user", a conflation of "the user" and "the resident" or "the citizen". The urban user and the city infrastructures are mutually constituted ...

Uber drivers in India are witnessing a slow emergence of everyday work formalization predominantly through their engagement with the Uber platform. If a vast segment of the informal employment sector in a country resembles gig work, can companies like ...

Older adults are especially vulnerable to online cybersecurity and privacy (SP) threats, such as phishing, ransomware, and targeted misinformation campaigns. Prior work has suggested that this vulnerability may be addressed with the design of social SP ...

The isolating nature of platform-based work, particularly gig work involving deliveries, has created unintended consequences over how workers engage with peers, friends, family, and society in general. We performed a qualitative study involving ...

Women gig workers face unique challenges in on-demand platforms as gendered aspects of class, caste, and labor participation intersect with moments of control experienced on the job. Through in-depth interviews with 19 beauty workers on on-demand home ...

In the aftermath of the COVID-19 crisis, there has been a massive amount of misinformation both related to the condition, and a range of linked social and economic issues. We present a mixed methods study of misinformation debunked by Indian fact ...

During outbreaks of pandemics such as Covid-19, understanding the emotional state of citizens of a country could be of interest to various organizations to carry out tasks and to take necessary measures. Analyzing real time posts on twitter in India ...

We present a scalable methodology to identify Twitter handles of politicians in a given region and test our framework in the context of Indian and US politics. The main contribution of our work is the list of the curated Twitter handles of 18500 Indian ...

There has been an increasing focus to skill, reskill and upskill the Indian population to capitalize the upcoming demographic dividend of the country. To address this, a broad spectrum of government schemes are being introduced, however, most of them ...

The future of work is speculated to undergo profound change with increased automation. Predictable jobs are projected to face high susceptibility to technological developments. Many economies in Global South are built around outsourcing and manual labour,...

In cultural contexts where menstruation is a stigmatized health topic, daily management of menstrual hygiene comes with its set of challenges. Our research aims to identify and examine such challenges faced during menstruation in the urban environs of ...

Software Engineering Researchers in India from both academia and industry are widely contributing to various research problems. In this report, we brie y summarize the key insights from 1st Software Engineering Research in India Update Meeting (SERI 2019)...

Spreading awareness among voters is a critical first step towards ensuring democratic participation. We report results from an ongoing deployment in India where we use an Interactive Voice Response (IVR) system to raise awareness about voting. People ...

Democracies around the world have different levels of dependence on influencers outside of mainstream politics in their outreach efforts. In this study, we examine the case of India, specifically the relationship between politicians in power and "...

WhatsApp, the world's most popular messaging application, offers significant opportunities for people to engage with each other, share their knowledge and experiences. In this paper, we investigate the nature of engagement in three WhatsApp groups, ...

The proliferation of mobile devices around the world, combined with falling costs of hardware and Internet connectivity, have resulted in an increasing number of organizations that work to introduce educational technology interventions into low-income ...