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Building a team for user-centered design

Published: 24 September 2000 Publication History

Abstract

This paper presents the building blocks for building a team for user-centered design. These building blocks include an understanding of the skills needed for team members representing various aspects of the user experience, as well as the advantages of using a team-approach to user-center design. To have a successful experience, team members must understand the stages of group formation, the roles required for group success, the place of conflict in group process, the nature of leadership, and the dynamics of successful teams.

References

[1]
Beebe, S.A., and J.T. Masterson. Communicating in Small Groups: Principles and Practices. 6th ed. New York: Longman, 2000.
[2]
Burnett, R.E. "Conflict in CollaborativeDecision-Making." In: Professional Communication: The Social Perspective. N.R. Blyer and C. Thralls, Eds. Newbury Park: Sage. 144-162. 1993.
[3]
Norman, D.A. The Invisible Computer: Why Good Products Can Fail, The Personal Computer Is So Complex, and Information Appliances Are the Solution. Cambridge: MIT Press. 1998.
[4]
Wilson, G.L. Groups in Context: Leadership and Participation in Small Groups. 4th ed. New York: McGraw Hill. 1996.

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cover image ACM Conferences
IPCC/SIGDOC '00: Proceedings of IEEE professional communication society international professional communication conference and Proceedings of the 18th annual ACM international conference on Computer documentation: technology & teamwork
September 2000
615 pages
ISBN:0780364317

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IEEE Educational Activities Department

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Publication History

Published: 24 September 2000

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SIGDOC '00
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SIGDOC '00: SIGDOC2000 / IPCC 2000
September 24 - 27, 2000
Massachusetts, Cambridge

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Overall Acceptance Rate 355 of 582 submissions, 61%

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