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Effects of (in)accurate empathy and situational valence on attitudes towards robots

Authors:

Henriette Cramer,

Jorrit Goddijn,

Bob Wielinga,

Vanessa EversAuthors Info & Claims

HRI '10: Proceedings of the 5th ACM/IEEE international conference on Human-robot interaction

Pages 141 - 142

Published: 02 March 2010 Publication History

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Abstract

Empathy has great potential in human-robot interaction. However, the challenging nature of assessing the user's emotional state points to the importance of also understanding the effects of empathic behaviours incongruent with users' affective experience. A 3x2 between-subject video-based survey experiment (N=133) was conducted with empathic robot behaviour (empathically accurate, neutral, inaccurate) and valence of the situation (positive, negative) as dimensions. Trust decreased when empathic responses were incongruent with the affective state of the user. However, in the negative valence condition, reported perceived empathic abilities were greater when the robot responded as if the situation were positive.

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Cited By

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Ren YClement J(2024)Augmenting Human Teams with Robots in Knowledge Work Settings: Insights from the LiteratureACM Transactions on Human-Robot Interaction10.1145/364988413:2(1-34)Online publication date: 14-Jun-2024
https://dl.acm.org/doi/10.1145/3649884
Alves-Oliveira PSequeira PMelo FCastellano GPaiva A(2019)Empathic Robot for Group LearningACM Transactions on Human-Robot Interaction10.1145/33001888:1(1-34)Online publication date: 6-Mar-2019
https://dl.acm.org/doi/10.1145/3300188
Paiva ALeite IBoukricha HWachsmuth I(2017)Empathy in Virtual Agents and RobotsACM Transactions on Interactive Intelligent Systems10.1145/29121507:3(1-40)Online publication date: 19-Sep-2017
https://dl.acm.org/doi/10.1145/2912150
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Index Terms

Effects of (in)accurate empathy and situational valence on attitudes towards robots
1. Human-centered computing

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Information & Contributors

Information

Published In

HRI '10: Proceedings of the 5th ACM/IEEE international conference on Human-robot interaction

March 2010

400 pages

ISBN:9781424448937

General Chairs:
Pamela Hinds
Stanford University, USA
,
Hiroshi Ishiguro
Osaka University, Japan
,
Program Chairs:
Takayuki Kanda
ATR, Japan
,
Peter Kahn
University of Washington, USA

Publisher

IEEE Press

Publication History

Published: 02 March 2010

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HRI 10

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HRI 10: International Conference on Human Robot Interaction

March 2 - 5, 2010

Osaka, Japan

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HRI '10 Paper Acceptance Rate 26 of 124 submissions, 21%;

Overall Acceptance Rate 268 of 1,124 submissions, 24%

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Cited By

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Ren YClement J(2024)Augmenting Human Teams with Robots in Knowledge Work Settings: Insights from the LiteratureACM Transactions on Human-Robot Interaction10.1145/364988413:2(1-34)Online publication date: 14-Jun-2024
https://dl.acm.org/doi/10.1145/3649884
Alves-Oliveira PSequeira PMelo FCastellano GPaiva A(2019)Empathic Robot for Group LearningACM Transactions on Human-Robot Interaction10.1145/33001888:1(1-34)Online publication date: 6-Mar-2019
https://dl.acm.org/doi/10.1145/3300188
Paiva ALeite IBoukricha HWachsmuth I(2017)Empathy in Virtual Agents and RobotsACM Transactions on Interactive Intelligent Systems10.1145/29121507:3(1-40)Online publication date: 19-Sep-2017
https://dl.acm.org/doi/10.1145/2912150
De Carolis BFerilli SPalestra G(2017)Simulating empathic behavior in a social assistive robotMultimedia Tools and Applications10.1007/s11042-016-3797-076:4(5073-5094)Online publication date: 1-Feb-2017
https://dl.acm.org/doi/10.1007/s11042-016-3797-0
Atkinson DAdams JSmart WMutlu BTakayama L(2015)Robot TrustworthinessProceedings of the Tenth Annual ACM/IEEE International Conference on Human-Robot Interaction Extended Abstracts10.1145/2701973.2701976(109-110)Online publication date: 2-Mar-2015
https://dl.acm.org/doi/10.1145/2701973.2701976
Sim DLoo C(2015)Extensive assessment and evaluation methodologies on assistive social robots for modelling human-robot interaction - A reviewInformation Sciences: an International Journal10.1016/j.ins.2014.12.017301:C(305-344)Online publication date: 20-Apr-2015
https://dl.acm.org/doi/10.1016/j.ins.2014.12.017
Rosenthal-Von Der Pütten ASchulte FEimler SSobieraj SHoffmann LMaderwald SBrand MKrämer N(2014)Investigations on empathy towards humans and robots using fMRIComputers in Human Behavior10.1016/j.chb.2014.01.00433(201-212)Online publication date: 1-Apr-2014
https://dl.acm.org/doi/10.1016/j.chb.2014.01.004
de Vries RLohse MWinterboer AGroen FEvers VMackay WBrewster SBødker S(2013)Combining social strategies and workloadCHI '13 Extended Abstracts on Human Factors in Computing Systems10.1145/2468356.2468388(175-180)Online publication date: 27-Apr-2013
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Martin CBall LArchibald JCarson L(2012)Towards the improvement of self-service systems via emotional virtual agentsProceedings of the 26th Annual BCS Interaction Specialist Group Conference on People and Computers10.5555/2377916.2377965(351-356)Online publication date: 10-Sep-2012
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Leite ICastellano GPereira AMartinho CPaiva AYanco HSteinfeld AEvers VJenkins O(2012)Modelling empathic behaviour in a robotic game companion for childrenProceedings of the seventh annual ACM/IEEE international conference on Human-Robot Interaction10.1145/2157689.2157811(367-374)Online publication date: 5-Mar-2012
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