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Exploring Automated Q&A Support System for Maternal and Child Health in Rural India

Authors:

Ankur Pandey,

Inshita Mutreja,

Saru Brar,

Pushpendra SinghAuthors Info & Claims

COMPASS '20: Proceedings of the 3rd ACM SIGCAS Conference on Computing and Sustainable Societies

Pages 349 - 350

https://doi.org/10.1145/3378393.3402281

Published: 01 July 2020 Publication History

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Abstract

Providing effective and efficient maternal and child healthcare is a challenge across the world. The challenge is even higher in developing countries, like India, where the doctor-to-patient ratio does not meet WHO prescribed numbers. Inadequate access to medical experts means that even simple queries about healthcare are not answered. In this work, we present our initial findings of using state-of-the-art Q&A systems, like IBM Watson, Rasa, and custom retrieval-based model, for answering simple queries related to maternal and child health. The query database, formed of short questions, is obtained from a real-world experiment where a medical expert answered the questions. The initial results are encouraging and indicate that further research in this area can help to answer a large number of queries thus reducing the work-load on a human medical expert.

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Karusala NYan SRajkumar NG VAnderson R(2023)Speculating with Care: Worker-centered Perspectives on Scale in a Chat-based Health Information ServiceProceedings of the ACM on Human-Computer Interaction10.1145/36102107:CSCW2(1-26)Online publication date: 4-Oct-2023
https://dl.acm.org/doi/10.1145/3610210
Feine JMorana SMaedche A(2022)Intrance: Designing an Interactive Enhancement System for the Development of QA ChatbotsProceedings of the ACM on Human-Computer Interaction10.1145/35551996:CSCW2(1-24)Online publication date: 11-Nov-2022
https://dl.acm.org/doi/10.1145/3555199
Thakkar DIsmail AKumar PHanna ASambasivan NKumar N(2022)When is Machine Learning Data Good?: Valuing in Public Health DataficationProceedings of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491102.3501868(1-16)Online publication date: 29-Apr-2022
https://dl.acm.org/doi/10.1145/3491102.3501868
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Index Terms

Exploring Automated Q&A Support System for Maternal and Child Health in Rural India
1. Human-centered computing
  1. Human computer interaction (HCI)

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COMPASS '20: Proceedings of the 3rd ACM SIGCAS Conference on Computing and Sustainable Societies

June 2020

359 pages

ISBN:9781450371292

DOI:10.1145/3378393

Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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Published: 01 July 2020

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June 15 - 17, 2020

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Karusala NYan SRajkumar NG VAnderson R(2023)Speculating with Care: Worker-centered Perspectives on Scale in a Chat-based Health Information ServiceProceedings of the ACM on Human-Computer Interaction10.1145/36102107:CSCW2(1-26)Online publication date: 4-Oct-2023
https://dl.acm.org/doi/10.1145/3610210
Feine JMorana SMaedche A(2022)Intrance: Designing an Interactive Enhancement System for the Development of QA ChatbotsProceedings of the ACM on Human-Computer Interaction10.1145/35551996:CSCW2(1-24)Online publication date: 11-Nov-2022
https://dl.acm.org/doi/10.1145/3555199
Thakkar DIsmail AKumar PHanna ASambasivan NKumar N(2022)When is Machine Learning Data Good?: Valuing in Public Health DataficationProceedings of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491102.3501868(1-16)Online publication date: 29-Apr-2022
https://dl.acm.org/doi/10.1145/3491102.3501868
Khullar ASantosh MKumar PRahman STripathi RKumar DSaini SPandey RSeth A(2021)Early Results from Automating Voice-based Question-Answering Services Among Low-income Populations in IndiaProceedings of the 4th ACM SIGCAS Conference on Computing and Sustainable Societies10.1145/3460112.3471946(79-87)Online publication date: 28-Jun-2021
https://dl.acm.org/doi/10.1145/3460112.3471946
Ismail AKumar NKitamura YQuigley AIsbister KIgarashi TBjørn PDrucker S(2021)AI in Global Health: The View from the Front LinesProceedings of the 2021 CHI Conference on Human Factors in Computing Systems10.1145/3411764.3445130(1-21)Online publication date: 6-May-2021
https://dl.acm.org/doi/10.1145/3411764.3445130

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Patriarchy, Maternal Health and Spiritual Healing: Designing Maternal Health Interventions in Pakistan

Mobile Phones for Maternal Health in Rural India

Unsettling Care Infrastructures: From the Individual to the Structural in a Digital Maternal and Child Health Intervention

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