research-article

Individual and Collaborative Behaviors of Rideshare Drivers in Protecting their Safety

Authors:

Mashael Yousef Almoqbel,

Donghee Yvette WohnAuthors Info & Claims

Proceedings of the ACM on Human-Computer Interaction, Volume 3, Issue CSCW

Article No.: 217, Pages 1 - 21

https://doi.org/10.1145/3359319

Published: 07 November 2019 Publication History

Abstract

The safety of passengers of rideshare apps has received attention from researchers, yet there is a lack of research on safety of rideshare drivers in the context of CSCW and HCI. As drivers are also an important user in the ecosystem of the ridesharing systems, we conducted interviews with drivers in the U.S. to understand how they, individually and collaboratively, address safety related issues they face conducting their job. We identified the factors that contributed to drivers' feelings of safety and the strategies they engaged in to protect themselves. We found that drivers relied on methods that were technical, social, and physical, to ensure their safety and engaged in informal collaborative and communicative activities with other drivers inside and outside of the ridesharing system. We discuss implications for future design for ridesharing apps and other location-based computer-supported collaborative systems that have potential safety hazards.

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Cited By

Thuppilikkat ADhar DChandra P(2024)Union Makes Us Strong: Space, Technology, and On-Demand Ridesourcing Digital Labour PlatformsProceedings of the ACM on Human-Computer Interaction10.1145/36870028:CSCW2(1-36)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3687002
Rivera VWilkinson DAugusta ALi SRedmiles EStrohmayer A(2024)Safer Algorithmically-Mediated Offline Introductions: Harms and Protective BehaviorsProceedings of the ACM on Human-Computer Interaction10.1145/36869488:CSCW2(1-43)Online publication date: 8-Nov-2024
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Lustig CKaneko MGupta MDattani KDesjardins ARosner D(2024)Porous by Design: How Childcare Platforms Impact Worker Personhood, Safety, and ConnectionProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3661552(1336-1349)Online publication date: 1-Jul-2024
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Index Terms

Individual and Collaborative Behaviors of Rideshare Drivers in Protecting their Safety
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. HCI design and evaluation methods
  2. Ubiquitous and mobile computing
    1. Ubiquitous and mobile computing theory, concepts and paradigms
      1. Mobile computing

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cover image Proceedings of the ACM on Human-Computer Interaction

Proceedings of the ACM on Human-Computer Interaction Volume 3, Issue CSCW

November 2019

5026 pages

EISSN:2573-0142

DOI:10.1145/3371885

Editors:
Airi Lampinen
Stockholm University, Sweden
,
Darren Gergle
Northwestern University, USA
,
David A. Shamma
FXPAL, USA

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Copyright © 2019 ACM.

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Publication History

Published: 07 November 2019

Published in PACMHCI Volume 3, Issue CSCW

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Thuppilikkat ADhar DChandra P(2024)Union Makes Us Strong: Space, Technology, and On-Demand Ridesourcing Digital Labour PlatformsProceedings of the ACM on Human-Computer Interaction10.1145/36870028:CSCW2(1-36)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3687002
Rivera VWilkinson DAugusta ALi SRedmiles EStrohmayer A(2024)Safer Algorithmically-Mediated Offline Introductions: Harms and Protective BehaviorsProceedings of the ACM on Human-Computer Interaction10.1145/36869488:CSCW2(1-43)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3686948
Lustig CKaneko MGupta MDattani KDesjardins ARosner D(2024)Porous by Design: How Childcare Platforms Impact Worker Personhood, Safety, and ConnectionProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3661552(1336-1349)Online publication date: 1-Jul-2024
https://dl.acm.org/doi/10.1145/3643834.3661552
Dedema MRosenbaum H(2024)Socio‐technical issues in the platform‐mediated gig economy: A systematic literature reviewJournal of the Association for Information Science and Technology10.1002/asi.24868Online publication date: 8-Jan-2024
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Sharma VBray KKumar NGrinter R(2023)It Takes (at least) Two: The Work to Make Romance WorkProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3580709(1-17)Online publication date: 19-Apr-2023
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