research-article

"Giving a little 'ayyy, I feel ya' to someone's personal post": Performing Support on Social Media

Authors:

Danielle Lottridge,

Nazanin Andalibi,

Jofish KayeAuthors Info & Claims

Proceedings of the ACM on Human-Computer Interaction, Volume 3, Issue CSCW

Article No.: 77, Pages 1 - 22

https://doi.org/10.1145/3359179

Published: 07 November 2019 Publication History

Abstract

Social media platforms offer people a variety of ways to interact, ranging from public broadcast posts, to comments on posts, to private messages, to paralinguistic interactions such as "liking" posts. In 2015, the commenting function "replies" was temporarily removed from Tumblr, providing a unique opportunity to study the deprivation of a standard social media feature. We administered a survey to investigate Tumblr users' perceptions and use of replies. Respondents reported that they used replies to simultaneously support others' performance and their own. Respondents compared replies to other digital interaction channels such as paralinguistic interactions, the sharing feature "reblogs", and "direct messages" (DMs), citing social considerations and norms around each. We used Goffman's performance theory to draw insights on the perceived semi-public / semi-private space of replies, which enabled users to perform supportive actions that did not belong in their main blogging identity frontstage but that were not backstage either. We discuss the limitation of performance theory to describe a presentation to a limited but unknown audience, and we describe how replies enabled new frontstages such as the delicate ramp up to the performance of intimacy in DMs. We discuss implications for performing support and identity on social media with audiences that are perceived as limited but are unknown.

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Index Terms

"Giving a little 'ayyy, I feel ya' to someone's personal post": Performing Support on Social Media
1. Human-centered computing
  1. Collaborative and social computing
    1. Empirical studies in collaborative and social computing

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cover image Proceedings of the ACM on Human-Computer Interaction

Proceedings of the ACM on Human-Computer Interaction Volume 3, Issue CSCW

November 2019

5026 pages

EISSN:2573-0142

DOI:10.1145/3371885

Editors:
Airi Lampinen
Stockholm University, Sweden
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Darren Gergle
Northwestern University, USA
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David A. Shamma
FXPAL, USA

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Mathur VLustig CKaziunas E(2022)Disordering DatasetsProceedings of the ACM on Human-Computer Interaction10.1145/35551416:CSCW2(1-33)Online publication date: 11-Nov-2022
https://dl.acm.org/doi/10.1145/3555141
Dillahunt TGarvin MHeld MHui J(2021)Implications for Supporting Marginalized Job Seekers: Lessons from Employment CentersProceedings of the ACM on Human-Computer Interaction10.1145/34760655:CSCW2(1-24)Online publication date: 18-Oct-2021
https://dl.acm.org/doi/10.1145/3476065
Louie RGarg KWerner JSun AGergle DZhang H(2021)Opportunistic Collective ExperiencesProceedings of the ACM on Human-Computer Interaction10.1145/34341784:CSCW3(1-32)Online publication date: 5-Jan-2021
https://dl.acm.org/doi/10.1145/3434178
Dym BFiesler C(2020)Social Norm Vulnerability and its Consequences for Privacy and Safety in an Online CommunityProceedings of the ACM on Human-Computer Interaction10.1145/34152264:CSCW2(1-24)Online publication date: 15-Oct-2020
https://dl.acm.org/doi/10.1145/3415226
Morreale FEriksson MBernhaupt RMueller FVerweij DAndres JMcGrenere JCockburn AAvellino IGoguey ABjørn PZhao SSamson BKocielnik R(2020)"My Library Has Just Been Obliterated": Producing New Norms of Use Via Software UpdateProceedings of the 2020 CHI Conference on Human Factors in Computing Systems10.1145/3313831.3376308(1-13)Online publication date: 21-Apr-2020
https://dl.acm.org/doi/10.1145/3313831.3376308

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