abstract

Enhancing the Usage of Crowd Feedback for Iterative Design

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Yu-Chun (Grace) YenAuthors Info & Claims

C&C '17: Proceedings of the 2017 ACM SIGCHI Conference on Creativity and Cognition

Pages 513 - 517

https://doi.org/10.1145/3059454.3078701

Published: 22 June 2017 Publication History

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Abstract

Online crowd platforms (e.g. social networks, online communities, task markets) enable designers to gain insights from large audiences quickly and affordably. However, there is no guidance for designers to better allocate their social capital, time, and financial resources for acquiring feedback that meets their own needs. Also, feedback received online can be ambiguous and contradictory, making it difficult to interpret and act on. These limitations hinder the utility of crowd feedback, making designers hesitant to actively make use of feedback received. The goal of my dissertation is to 1) formulate a framework that suggests which crowd genres to solicit feedback according to individual needs, 2) develop lightweight activities that promote deeper interpretation on a large volume of feedback, and 3) design and deploy an experimental platform that collects long-term user data, and reduces the burden of conducting online studies of design feedback.

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Yu-Chun Yen, Steven P. Dow, Elizabeth Gerber, and Brian P. Bailey. Social Network, Web Forum, or Task Market?: Comparing Different Crowd Genres for Design Feedback Exchange. In Proceedings of the ACM Conference on Designing Interactive Systems. ACM. Brisbane, QLD, Australia. 2016. 773--784.

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Kotturi YBlaising AFox SKulkarni C(2021)The Unique Challenges for Creative Small Businesses Seeking Feedback on Social MediaProceedings of the ACM on Human-Computer Interaction10.1145/34490895:CSCW1(1-27)Online publication date: 22-Apr-2021
https://dl.acm.org/doi/10.1145/3449089
Oppenlaender JDow SMaher MKerne ALatulipe C(2019)Supporting Creative Workers with Crowdsourced FeedbackProceedings of the 2019 Conference on Creativity and Cognition10.1145/3325480.3326556(646-652)Online publication date: 13-Jun-2019
https://dl.acm.org/doi/10.1145/3325480.3326556

Index Terms

Enhancing the Usage of Crowd Feedback for Iterative Design
1. Human-centered computing
  1. Collaborative and social computing

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Published In

C&C '17: Proceedings of the 2017 ACM SIGCHI Conference on Creativity and Cognition

June 2017

584 pages

ISBN:9781450344036

DOI:10.1145/3059454

General Chairs:
David A. Shamma
Centrum Wiskunde & Informatica (CWI)
,
Jude Yew
National University of Singapore
,
Program Chair:
Brian Bailey
University of Illinois at Urbana-Champaign

Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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New York, NY, United States

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Published: 22 June 2017

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C&C '17

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SIGCHI

C&C '17: Creativity and Cognition

June 27 - 30, 2017

Singapore, Singapore

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C&C '17 Paper Acceptance Rate 27 of 94 submissions, 29%;

Overall Acceptance Rate 108 of 371 submissions, 29%

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Kotturi YBlaising AFox SKulkarni C(2021)The Unique Challenges for Creative Small Businesses Seeking Feedback on Social MediaProceedings of the ACM on Human-Computer Interaction10.1145/34490895:CSCW1(1-27)Online publication date: 22-Apr-2021
https://dl.acm.org/doi/10.1145/3449089
Oppenlaender JDow SMaher MKerne ALatulipe C(2019)Supporting Creative Workers with Crowdsourced FeedbackProceedings of the 2019 Conference on Creativity and Cognition10.1145/3325480.3326556(646-652)Online publication date: 13-Jun-2019
https://dl.acm.org/doi/10.1145/3325480.3326556

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A Classroom Study of Using Crowd Feedback in the Iterative Design Process

Listen to Others, Listen to Yourself: Combining Feedback Review and Reflection to Improve Iterative Design

Social Network, Web Forum, or Task Market?: Comparing Different Crowd Genres for Design Feedback Exchange

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