demonstration

EHCTool: Managing Emotional Hotspots for Conversational Agents

Authors:

Tommy Sandbank,

Michal Shmueli-Scheuer,

Jonathan Herzig,

David Konopnicki,

Rottem ShaulAuthors Info & Claims

IUI '17 Companion: Companion Proceedings of the 22nd International Conference on Intelligent User Interfaces

Pages 125 - 128

https://doi.org/10.1145/3030024.3038260

Published: 07 March 2017 Publication History

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Abstract

Building conversational agents is becoming easier thanks to the profusion of designated platforms. Integrating emotional intelligence in such agents contributes to positive user satisfaction. Currently, this integration is implemented using calls to an emotion analysis service. In this demonstration we present EHCTool that aims to detect and notify the conversation designer about problematic conversation states where emotions are likely to be expressed by the user. Using its exploration view, the tool assists the designer to manage and define appropriate responses in these cases.

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Guy Feigenblat, David Konopnicki, Michal Shmueli-Scheuer, Jonathan Herzig, and Hen Shkedi. I Understand Your Frustration. In Proceedings of the 19th ACM Conference on CSCW 2016. 25--28.

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Jonathan Herzig, Guy Feigenblat, Michal Shmueli-Scheuer, David Konopnicki, Anat Rafaeli, Daniel Altman, and David Spivak. Classifying Emotions in Customer Support Dialogues in Social Media. In 17th Annual Meeting of SIGDIAL, 2016. 64--73.

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Cited By

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Barange MRasendrasoa SBouabdelli MSaunier JPauchet AMartinho CDias JCampos JHeylen D(2022)Impact of adaptive multimodal empathic behavior on the user interactionProceedings of the 22nd ACM International Conference on Intelligent Virtual Agents10.1145/3514197.3549675(1-8)Online publication date: 6-Sep-2022
https://dl.acm.org/doi/10.1145/3514197.3549675
Ranjbartabar HRichards DBilgin AKutay CMascarenhas S(2020)Adapting a Virtual Advisor’s Verbal Conversation Based on Predicted User Preferences: A Study of Neutral, Empathic and Tailored DialogueMultimodal Technologies and Interaction10.3390/mti40300554:3(55)Online publication date: 17-Aug-2020
https://doi.org/10.3390/mti4030055
Knote RSöllner MLeimeister JBrown K(2018)Towards a pattern language for smart personal assistantsProceedings of the 25th Conference on Pattern Languages of Programs10.5555/3373669.3373682(1-16)Online publication date: 24-Oct-2018
https://dl.acm.org/doi/10.5555/3373669.3373682
Show More Cited By

Index Terms

EHCTool: Managing Emotional Hotspots for Conversational Agents
1. Computing methodologies
  1. Artificial intelligence
    1. Natural language processing
      1. Discourse, dialogue and pragmatics
2. Human-centered computing
  1. Human computer interaction (HCI)

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Information & Contributors

Information

Published In

IUI '17 Companion: Companion Proceedings of the 22nd International Conference on Intelligent User Interfaces

March 2017

246 pages

ISBN:9781450348935

DOI:10.1145/3030024

General Chairs:
George A. Papadopoulos
The University of Cyprus, Cyprus
,
Tsvi Kuflik
The University of Haifa, Israel
,
Program Chairs:
Fang Chen
Data61, CSIRO Australia
,
Carlos Duarte
The University of Lisbon, Portugal
,
Wai-Tat Fu
The University of Illinois at Urbana-Champaign, USA

Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 07 March 2017

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Author Tags

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Demonstration

Conference

IUI'17

Sponsor:

IUI'17: 22nd International Conference on Intelligent User Interfaces

March 13 - 16, 2017

Limassol, Cyprus

Acceptance Rates

IUI '17 Companion Paper Acceptance Rate 63 of 272 submissions, 23%;

Overall Acceptance Rate 746 of 2,811 submissions, 27%

Upcoming Conference

IUI '25

Sponsor:
sigai
sigai

30th International Conference on Intelligent User Interfaces

March 24 - 27, 2025

Cagliari , Italy

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Cited By

View all

Barange MRasendrasoa SBouabdelli MSaunier JPauchet AMartinho CDias JCampos JHeylen D(2022)Impact of adaptive multimodal empathic behavior on the user interactionProceedings of the 22nd ACM International Conference on Intelligent Virtual Agents10.1145/3514197.3549675(1-8)Online publication date: 6-Sep-2022
https://dl.acm.org/doi/10.1145/3514197.3549675
Ranjbartabar HRichards DBilgin AKutay CMascarenhas S(2020)Adapting a Virtual Advisor’s Verbal Conversation Based on Predicted User Preferences: A Study of Neutral, Empathic and Tailored DialogueMultimodal Technologies and Interaction10.3390/mti40300554:3(55)Online publication date: 17-Aug-2020
https://doi.org/10.3390/mti4030055
Knote RSöllner MLeimeister JBrown K(2018)Towards a pattern language for smart personal assistantsProceedings of the 25th Conference on Pattern Languages of Programs10.5555/3373669.3373682(1-16)Online publication date: 24-Oct-2018
https://dl.acm.org/doi/10.5555/3373669.3373682
Morris RKouddous KKshirsagar RSchueller S(2018)Towards an Artificially Empathic Conversational Agent for Mental Health Applications: System Design and User PerceptionsJournal of Medical Internet Research10.2196/1014820:6(e10148)Online publication date: 26-Jun-2018
https://doi.org/10.2196/10148
Shmueli-Scheuer MSandbank TKonopnicki DNakash O(2018)Exploring the Universe of Egregious Conversations in ChatbotsCompanion Proceedings of the 23rd International Conference on Intelligent User Interfaces10.1145/3180308.3180324(1-2)Online publication date: 5-Mar-2018
https://dl.acm.org/doi/10.1145/3180308.3180324

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