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Human-Robot Trust: Just a Button Press Away

Published: 06 March 2017 Publication History

Abstract

Many of the benefits promised by human-robot interaction require successful continued interaction between a human and a robot; trust is a key component of such interaction. We investigate whether having a person "n the loop" with a robot---i.e., the mere involvement of a person with a robot---affects human-robot trust. We posited that people who press a button on a robot to permit its plan execution would exhibit greater trust than people who merely observe a robot's autonomous execution of the same plan. We assessed trust both toward the robot that participants interacted with and toward robots in potential future use contexts. We found (a) a marginally significant and medium-sized effect of the button press on people's trust in the observed robot (p = .12, d = .52), and (b) a significant and large-sized effect on people's trust in potential future robots, but only in social use contexts (p = .04, d = .68).

References

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Feil-Seifer, D., & Mataric, M. J. (2005). Defining socially assistive robotics. Proceedings of ICORR. Chicago, Illinois, June 28-July 1.
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Lee, J. D., & See, K. A. (2004). Trust in automation: Designing for appropriate reliance. Human Factors, 46, 50--80.
[3]
Gambetta, D. (1988). Trust: Making and breaking cooperative relations. Oxford, UK: Basil Blackwell.
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Hancock, P. A., Billings, D. R., Schaefer, K. E., Chen, J. Y., de Visser, E. J., & Parasuraman, R. (2011). A meta-analysis of factors affecting trust in human-robot interaction. Human Factors, 53, 517--527.
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Schaefer, K. E., Chen, J. Y., Szalma, J. L., & Hancock, P. A. (2016). A meta-analysis of factors influencing the development of trust in automation: Implications for understanding autonomy in future systems. Human Factors, 58, 377--400.
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Robinette, P., Li, W., Allen, R., Howard, A. M., & Wagner, A. R. (2016). Overtrust of robots in emergency evacuation scenarios. Proceedings of HRI. Christchurch, New Zealand, March 7-10.
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Langer, E. J. (1975). The illusion of control. Journal of Personality and Social Psychology, 32, 311--328.

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cover image ACM Conferences
HRI '17: Proceedings of the Companion of the 2017 ACM/IEEE International Conference on Human-Robot Interaction
March 2017
462 pages
ISBN:9781450348850
DOI:10.1145/3029798
Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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Association for Computing Machinery

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Published: 06 March 2017

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Author Tags

  1. human-robot interaction
  2. human-robot trust
  3. involvement
  4. social robotics
  5. trust

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HRI '17 Paper Acceptance Rate 51 of 211 submissions, 24%;
Overall Acceptance Rate 192 of 519 submissions, 37%

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