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Designing with users for domestic environments: methods - challenges - lessons learned

Published: 15 February 2014 Publication History

Abstract

When developing new ICT systems and applications for domestic environments, rich qualitative approaches improve the understanding of the user's integral usage of technology in their daily routines and thereby inform design. This knowledge will often be reached through in-home studies, strong relationships with the users and their involvement in the design and evaluation process. However, whilst this kind of research offers valuable context insights and brings out unexpected findings, it also presents methodological, technical and organizational challenges for the study design and its underlying cooperation processes. In particular, due to heterogeneous users in households in terms of technology affinity, individual needs, age distribution, gender, social constellations, personal role assignment, project expectations, etc. it produces particular demands to collaborate with users in the design process and thereby exposes a range of practical challenges. The full-day workshop wishes to identify these practical challenges, discuss best practice and develop a roadmap for sustainable relationships for design with users.

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    cover image ACM Conferences
    CSCW Companion '14: Proceedings of the companion publication of the 17th ACM conference on Computer supported cooperative work & social computing
    February 2014
    372 pages
    ISBN:9781450325417
    DOI:10.1145/2556420
    Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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    Published: 15 February 2014

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    Author Tags

    1. cooperation process
    2. domestic environment
    3. empirical methods
    4. ethics
    5. field studies
    6. participatory design
    7. user-involvement

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    February 15 - 19, 2014
    Maryland, Baltimore, USA

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    CSCW Companion '14 Paper Acceptance Rate 88 of 497 submissions, 18%;
    Overall Acceptance Rate 2,235 of 8,521 submissions, 26%

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