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Journey: General Motors' move to incorporate contextual design into its next generation of automotive HMI designs

Published: 11 November 2010 Publication History

Abstract

This paper describes the first of five Contextual Design projects undertaken by the General Motors User Experience (UX) Design Team. The project, titled "Journey," focused on gaining a deeper understanding of how drivers interact with today's entertainment, communication, navigation, and information systems in their vehicles. In addition, we wanted to learn how drivers balanced interacting with these systems with the primary task of driving in situ. The results of this effort helped the General Motors team to concept and create the next generation of infotainment systems that support and extend these in-vehicle experiences, creating delight for customers of new GM vehicles. The first vehicles to include this new generation of driver-centered infotainment systems design are scheduled to be introduced in future model years. In addition, the team learned several valuable lessons about applying contextual research methods in an automotive environment.

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Beyer, H. and Holtzblatt, K. 1997. Contextual Design: Defining Customer-Centered Systems. Morgan Kaufmann, San Francisco, CA.
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Holztblatt, K., Wendell, J. B., and Wood, S. 2004. Rapid Contextual Design: A How-to Guide to Key Techniques for User-Centered Design. Morgan Kaufmann, San Francisco, CA.
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Cooper, A. 2004. The Inmates are Running the Asylum: Why High-tech Products Drive Us Crazy and How to Restore the Sanity. Sams -- Pearson Education, Indianapolis, IN.
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Goodwin, K. 2009. Designing for the Digital Age: How to Create Human-Centered Products and Services. Wiley, Indianapolis, IN.
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Dingus, T. A., Klauer, S. G., Neale, V. L., Petersen, A., Lee, S. E., Sudweeks, J., Perez, M. A., Hankey, J., Ramsey, D., Gupta, S., Bucher, C., Doerzaph, Z. R., and Jermeland, J. 2004. The 100-car Naturalistic Driving Study; Phase II-Results of the 100-car Field Experiment. Contract No. DTNH22-00-C-07007 (Task Order No. 06). Blacksburg, VA: Virginia Tech Transportation Institute.

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cover image ACM Other conferences
AutomotiveUI '10: Proceedings of the 2nd International Conference on Automotive User Interfaces and Interactive Vehicular Applications
November 2010
160 pages
ISBN:9781450304375
DOI:10.1145/1969773
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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  • Carnegie Mellon University: Carnegie Mellon University

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 11 November 2010

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Author Tags

  1. automotive HMI design
  2. contextual design
  3. contextual inquiry
  4. product design process

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AutomotiveUI '10
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  • Carnegie Mellon University

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Overall Acceptance Rate 248 of 566 submissions, 44%

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