research-article

Empathy and experience in HCI

Authors:

John McCarthyAuthors Info & Claims

CHI '08: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

Pages 637 - 646

https://doi.org/10.1145/1357054.1357156

Published: 06 April 2008 Publication History

Abstract

For a decade HCI researchers and practitioners have been developing methods, practices and designs 'for the full range of human experience'. On the one hand, a variety of approaches to design, such as aesthetic, affective, and ludic that emphasize particular qualities and contexts of experience and particular approaches to intervening in interactive experience have become focal. On the other, a variety of approaches to understanding users and user experience, based on narrative, biography, and role-play have been developed and deployed. These developments can be viewed in terms of one of the seminal commitments of HCI, 'to know the user'. Empathy has been used as a defining characteristic of designer-user relationships when design is concerned with user experience. In this article, we use 'empathy' to help position some emerging design and user-experience methodologies in terms of dynamically shifting relationships between designers, users, and artefacts.

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Index Terms

Empathy and experience in HCI
1. Human-centered computing

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Published In

cover image ACM Conferences

CHI '08: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

April 2008

1870 pages

ISBN:9781605580111

DOI:10.1145/1357054

General Chairs:
Mary Czerwinski
Microsoft Research, USA
,
Arnie Lund
Microsoft, USA
,
Program Chair:
Desney Tan
Microsoft Research, USA

Copyright © 2008 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 06 April 2008

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CHI '08 Paper Acceptance Rate 157 of 714 submissions, 22%;

Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

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Economidou EItzlinger AFrauenberger C(2024)Lived experience in human-building interaction (HBI): an initial frameworkFrontiers in Computer Science10.3389/fcomp.2023.12339045Online publication date: 4-Jan-2024
https://doi.org/10.3389/fcomp.2023.1233904
Genç UVerma H(2024)Situating Empathy in HCI/CSCW: A Scoping ReviewProceedings of the ACM on Human-Computer Interaction10.1145/36870528:CSCW2(1-37)Online publication date: 8-Nov-2024
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