Article

Understanding email use: predicting action on a message

Authors:

Laura A. Dabbish,

Robert E. Kraut,

Sara KieslerAuthors Info & Claims

CHI '05: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

Pages 691 - 700

https://doi.org/10.1145/1054972.1055068

Published: 02 April 2005 Publication History

Abstract

Email consumes significant time and attention in the workplace. We conducted an organizational survey to understand how and why people attend to incoming email messages. We examined people's ratings of message importance and the actions they took on specific email messages, based on message characteristics and characteristics of receivers and senders. Respondents kept half of their new messages in the inbox and replied to about a third of them. They rated messages as important if they were about work and required action. Importance, in turn, had a modest impact on whether people replied to their incoming messages and whether they saved them. The results indicate that factors other than message importance (e.g., their social nature) also determine how people handle email. Overall, email usage reflects attentional differences due both to personal propensities and to work demands and relationships.

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https://doi.org/10.1016/j.ijinfomgt.2023.102714
Khandaker FSenderovich AZhao JCohen EYu ECarbajales SChan A(2024)Transformer models for mining intents and predicting activities from emails in knowledge-intensive processesEngineering Applications of Artificial Intelligence10.1016/j.engappai.2023.107450128(107450)Online publication date: Feb-2024
https://doi.org/10.1016/j.engappai.2023.107450
Baltuttis DTeubner T(2024)Effects of visual risk indicators on phishing detection behaviorComputers and Security10.1016/j.cose.2024.103940144:COnline publication date: 18-Oct-2024
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Understanding email use: predicting action on a message

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cover image ACM Conferences

CHI '05: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

April 2005

928 pages

ISBN:1581139985

DOI:10.1145/1054972

Conference Chairs:
Wendy Kellogg
IBM T. J. Watson Research Center
,
Shumin Zhai
IBM Almaden Research Center
,
General Chair:
Gerrit van der Veer
Vrije Universiteit, The Netherlands
,
Program Chair:
Carolyn Gale
Stanford University, USA

Copyright © 2005 ACM.

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Published: 02 April 2005

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April 2 - 7, 2005

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CHI '05 Paper Acceptance Rate 93 of 372 submissions, 25%;

Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

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Khandaker FSenderovich AZhao JCohen EYu ECarbajales SChan A(2024)Transformer models for mining intents and predicting activities from emails in knowledge-intensive processesEngineering Applications of Artificial Intelligence10.1016/j.engappai.2023.107450128(107450)Online publication date: Feb-2024
https://doi.org/10.1016/j.engappai.2023.107450
Baltuttis DTeubner T(2024)Effects of visual risk indicators on phishing detection behaviorComputers and Security10.1016/j.cose.2024.103940144:COnline publication date: 18-Oct-2024
https://dl.acm.org/doi/10.1016/j.cose.2024.103940
Tarafdar MWenninger HStich J(2023)Email Overload: Investigating Technology-fit Antecedents and Job-related OutcomeACM SIGMIS Database: the DATABASE for Advances in Information Systems10.1145/3595863.359586954:2(77-96)Online publication date: 1-May-2023
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Liu JNeville JSingh ASun YAkoglu LGunopulos DYan XKumar ROzcan FYe J(2023)Stationary Algorithmic Balancing For Dynamic Email Re-Ranking ProblemProceedings of the 29th ACM SIGKDD Conference on Knowledge Discovery and Data Mining10.1145/3580305.3599909(4527-4538)Online publication date: 6-Aug-2023
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