Generating knowledge in maintenance from Experience Feedback

Knowledge is nowadays considered as a significant source of performance improvement, but may be difficult to identify, structure, analyse and reuse properly. A possible source of knowledge is in the data and information stored in various modules of industrial information systems, like CMMS (Computerized Maintenance Management Systems) for maintenance. In that context, the main objective of this paper is to propose a framework allowing to manage and generate knowledge from information on past experiences, in order to improve the decisions related to the maintenance activity. In that purpose, we suggest an original Experience Feedback process dedicated to maintenance, allowing to capitalize on past activities by (i) formalizing the domain knowledge and experiences using a visual knowledge representation formalism with logical foundation (Conceptual Graphs); (ii) extracting new knowledge thanks to association rules mining algorithms, using an innovative interactive approach; and (iii) interpreting and evaluating this new knowledge thanks to the reasoning operations of Conceptual Graphs. The suggested method is illustrated on a case study based on real data dealing with the maintenance of overhead cranes.