article

Intranet satisfaction questionnaire: Development and validationof a questionnaire to measure user satisfaction with the Intranet

Authors:

Javier A. Bargas-Avila,

Jonas Lötscher,

Sébastien Orsini,

Klaus OpwisAuthors Info & Claims

Computers in Human Behavior, Volume 25, Issue 6

Pages 1241 - 1250

https://doi.org/10.1016/j.chb.2009.05.014

Published: 01 November 2009 Publication History

Abstract

In recent years, Intranets have become increasingly important to their companies. Substantial investments have been made to provide crucial information and workflows to employees. In this context the question of quality assurance arises: how can user satisfaction with the Intranet be measured? This article presents the development of a questionnaire to measure user satisfaction with the Intranet. After a first validation of the instrument (18 items) in an international insurance company (N"1=881), a final set of 13 items remained. These were tested with the Intranet of a national retail company (N"2=1350). The final version showed a high internal consistency (Cronbach @a) of .89, good item difficulties (.36-.73) and discriminatory power coefficients (.48-.73), as well as a moderate average homogeneity of .44. An exploratory factor analysis revealed two factors, ''Content Quality'' and ''Intranet Usability'', explaining 56.54% of the variance. Meanwhile, the survey was translated into 10 languages: Chinese, English, French, German, Italian, Japanese, Portuguese, Russian, Slovenian, and Spanish.

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Cited By

Baumgartner JSauer JSonderegger APreim BNürnberger AHansen C(2020)Pictorial usability inventory (PUI)Proceedings of Mensch und Computer 202010.1145/3404983.3405522(43-52)Online publication date: 6-Sep-2020
https://dl.acm.org/doi/10.1145/3404983.3405522
Mao CTseng YChen CKrishnamurthi MIinuma M(2018)Dynamic information visualization on cognitive ability for intelligence preparation of the battlefieldProceedings of the 6th International Conference on Information and Education Technology10.1145/3178158.3178194(263-266)Online publication date: 6-Jan-2018
https://dl.acm.org/doi/10.1145/3178158.3178194
Sauro J(2015)SUPR-QJournal of Usability Studies10.5555/2817315.281731710:2(68-86)Online publication date: 1-Feb-2015
https://dl.acm.org/doi/10.5555/2817315.2817317
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cover image Computers in Human Behavior

Computers in Human Behavior Volume 25, Issue 6

November, 2009

193 pages

ISSN:0747-5632

Issue’s Table of Contents

Copyright © Elsevier Ltd © 2009.

Publisher

Elsevier Science Publishers B. V.

Netherlands

Publication History

Published: 01 November 2009

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Cited By

Baumgartner JSauer JSonderegger APreim BNürnberger AHansen C(2020)Pictorial usability inventory (PUI)Proceedings of Mensch und Computer 202010.1145/3404983.3405522(43-52)Online publication date: 6-Sep-2020
https://dl.acm.org/doi/10.1145/3404983.3405522
Mao CTseng YChen CKrishnamurthi MIinuma M(2018)Dynamic information visualization on cognitive ability for intelligence preparation of the battlefieldProceedings of the 6th International Conference on Information and Education Technology10.1145/3178158.3178194(263-266)Online publication date: 6-Jan-2018
https://dl.acm.org/doi/10.1145/3178158.3178194
Sauro J(2015)SUPR-QJournal of Usability Studies10.5555/2817315.281731710:2(68-86)Online publication date: 1-Feb-2015
https://dl.acm.org/doi/10.5555/2817315.2817317
Huang YChen MMo S(2015)How do we inspire people to contact aboriginal culture with Web2.0 technology?Computers & Education10.1016/j.compedu.2015.03.00186:C(71-83)Online publication date: 1-Aug-2015
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Bargas-Avila JOrsini Sde Vito MOpwis K(2010)ZeGoAdvances in Human-Computer Interaction10.1155/2010/4871632010(1-10)Online publication date: 1-Jan-2010
https://dl.acm.org/doi/10.1155/2010/487163

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