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Evaluation of Dispatcher Requirements on Automated Customer Feedback in Public Transport

Published: 10 March 2022 Publication History

Abstract

This paper presents a study to analyze fundamental requirements for dispatching systems in public transport, integrating the new technical possibilities of automated customer feedback. Dispatchers in German transport companies are surveyed on their acceptance and expectations, regarding the integration of automated customer feedback in their dispatching decisions. The results serve as a basis for the user-oriented development of dispatching and mobile information systems in public transport with bi-directional communication.

References

[1]
Verband Deutscher Verkehrsunternehmen: VDV 431-2, Echtzeitkommunikations- und Auskunftsplattform EKAP Teil 2: EKAP-Schnittstellenbeschreibung (2013)
[2]
Stelzer, A., Englert, F., Hörold, S., Mayas, C.: Using customer feedback in public transportation systems. In: Advanced Logistics and Transport (ICALT), pp. 29–34, 1–3 May 2014. 10.1109/ICAdLT.2014.6864077
[3]
DB Fernverkehr AG: Ril 61501, Transportleitung Personenverkehr, non-public (2010)
[4]
ISO-International Organization for Standardization: ISO 9241-110: Ergonomics of Human-System Interaction – Part 110: Dialogue Principles. ISO, Geneva (2006)

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        cover image Guide Proceedings
        Human-Computer Interaction – INTERACT 2015
        715 pages
        ISBN:978-3-319-22722-1
        DOI:10.1007/978-3-319-22723-8

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        Springer-Verlag

        Berlin, Heidelberg

        Publication History

        Published: 10 March 2022

        Author Tags

        1. Dispatching systems
        2. Public transport
        3. User requirements

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