Office 2010 License Question

AndrewZ

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Some years ago I installed full Microsoft Office Pro Plus 2010 on an elderly family member's PC.
They use Outlook every day. The local support person thought they were helping by replacing the
PC and installing Office365. This isn't working out so well and we decided to go back to Office 2010.
We decided to transfer the license to the new PC. Years having gone by
I no longer have the installation key at hand. It's not registered with Microsoft.
I used magicaljellybean key finder to extract what I thought was the install key.
I am told that this key is not the same as the install key.

Is this correct? Am I screwed? Is my only option to purchase another copy?

Thanks for any advice.
 

Lord Evermore

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With Office 2010, they moved to a system that did not store the full key on the local machine (except with certain specific installs). That means there was NO way whatsoever to extract the key that could be used to activate it if you needed to reinstall, so losing the keycard or email that had the key means you have lost the key. The key you're getting on extraction is the "product key" which is an identifier but not valid for activation. The only thing stored locally for activation is the last 5 digits, which could be used to match up computer X with keycard X, computer Y with keycard Y, etc. And of course when they moved to not even giving you a card or an email, and just activating it with an MS account, it became even worse.

You can get a current version for around $35 from a number of sites. They're semi-shady gray-market not REALLY legal but Microsoft lets them be sold rather than having people use alternatives like Google Docs or Open/LibreOffice.

Keep in mind that Office 2010 went end of life in 2020 so it has had no security updates for nearly 4 years now, so keeping someone on that version is a risk. Office 2016 goes end of life next year, as does 2019, but at least that's another year of support. Their interfaces are not really that far off from 2010 and anyone used to it should be able to adjust with a little time. 2021 can't really be that different either. At some point even the elderly have to accept change to reduce risks.

My mother is 74 and I had to move her from Office 2010 to 2019 recently when her old PC died and she couldn't find the password for the account her dead husband activated it with. She has had no problems.
 

dangle

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They're semi-shady gray-market not REALLY legal but Microsoft lets them be sold rather than having people use alternatives like Google Docs or Open/LibreOffice.
Which raises the question, if OP's family member is going to have a change in their user interface anyway, why not install LibreOffice?
 
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BigLan

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Pre-Ribbon would be Office 2003..

I'd say move them to 2021 because it really sounding like it is the last of the last perpetual license things. Especially Outlook. I fear the new outlook they're going to try to push that looks like the web interface. At some point in time M365 will beat us down with a hammer.
Didn't Outlook take longer to get the ribbon interface than the other apps? Or maybe that was Access.

Anyway, Andrew - I think I've got an old Home Use Program key for office 2010 somewhere if you need it, shoot me a PM and I can dig it out.
 
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Jonathon

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Didn't Outlook take longer to get the ribbon interface than the other apps? Or maybe that was Access.

Anyway, Andrew - I think I've got an old Home Use Program key for office 2010 somewhere if you need it, shoot me a PM and I can dig it out.
Outlook only partially got the ribbon interface in 2007 (had it in compose windows and a few other places, IIRC). Microsoft then finished the job in Office 2010-- Outlook was fully converted to the ribbon, and the handful of applications that didn't get the ribbon at all in 2007 (most notably Publisher and Visio) also got the ribbon in 2010.

Apart from theming (and, obviously, new features), most of the Office apps aren't that different usability-wise from where they were in 2010. Outlook is actually the one exception here, as it got another major redesign (toward a "simplified" ribbon interface) in the MS365 version of Outlook sometime after Outlook 2019 was forked off. And now Microsoft's pushing users towards "new" Outlook for Windows, which is a different application entirely.
 
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moosemaimer

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Activation servers for 2010 went down when support ended, so even if you have a key (we have a pile of retail boxes here I can't use) you'd have to find some kind of keygen for the offline activation procedure, and that's not a neighborhood on the internet I'm going to wander around on my machine. Irritates my users when their hard drive dies and I can't clone it with the Office install intact, so they're stuck with Libre, but at the same time that's one fewer EOL on my docket.
 

Lord Evermore

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I think phone activation still works even if it can't be done online.
I found a thread elsewhere from a couple of years ago where someone tried the number that the software gave, but it didn't work, but then they somehow found another number that did. I figured by now, surely they'd've stopped doing it completely. Maintaining a phone activation system with different phone numbers for all the regions seems like it would be costlier than having a single automatic activation server running as a VM with failover for the rare few times people still needed it. The phone system stopped giving you any option to do anything other than the automated system long ago anyway, so it's not like it helped you any more than just the in-app activation being functional.

For the last few years at my job (ended in early 2022) I'd been using the "web app" activation method for Windows 7 and Office 2007 and 2010 suite and individual applications when automatic activation failed due to it being a reinstall that it thought wasn't valid and after the servers stopped working. Calling for telephone activation offered to send a link which went to a web page app where you could enter the numbers and get the activation code quickly, instead of having to enter those 48 digits and asked if you were ready for the next block after each 5-or 6-digit block, then read the activation code at a rate of 1 digit per second with no way to repeat until the end if you got mixed up. I'd use the same link 2 or 3 times in a period of 3 months then have to get a new one. I even saved the phone number that sent the links as a contact so I could easily find the texts.
 
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Lord Evermore

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I have a slightly off topic question. Is it a good idea here to be using Office 2010?
Specifically, does Outlook 2010 support proper security authentication methods for accessing e-mail servers today?
Depends on what kind of email server. Office 365, no, because it doesn't support "modern authentication" at all. Exchange 2019, no. POP and IMAP plus SMTP, sure, those still use the same encryption and authentication they always have and probably always will. At some point, SSL/TLS might get updated to a version that Outlook 2010 doesn't support, but that hasn't happened yet, and even after it does, most servers will still allow the older version for many years. (For both O365 and Exchange, technically you can turn on POP/IMAP and SMTP to access a mailbox, if you really really really wanted to pay for an O365 subscription to waste most of the features, or pay thousands of dollars for an Exchange server and not use its features. Or had one specific need for POP/IMAP in addition to using the full feature set.)

If you're using Outlook and not using an Exchange server or O365, you're using either POP or IMAP, with IMAP being the most common these days when you let the client auto-detect settings. GMail, iCloud Mail, and everything else uses POP/IMAP and SMTP when you connect with a general email client rather than a dedicated branded client like the GMail app (which uses https to transfer the data to the local database).

The question of whether it's a good idea is very different. The authentication and encryption for accessing those servers is the same regardless of the version of Outlook you use. The only issue that might arise in regards to the authentication and encryption itself would be in regards to SSL and TLS flaws. Since Outlook isn't being updated, if flaws are discovered in one of those, the remote servers and other apps that use SSL/TLS like your web browser or newer versions of Outlook would get updated when the flaws are fixed. Outlook would still be able to connect for years using its flawed version because the servers probably wouldn't quickly cut off users of the flawed version, but it would be a vulnerable connection.

What matters more is whether the particular implementation and the app overall has security flaws and vulnerabilities. There probably isn't much difference in the code for the different versions of Outlook in regards to POP/IMAP and SMTP access, but there is a lot of surrounding code that IS different, and since Office 2010 hasn't gotten security updates for years, there is a greater risk of flaws and vulnerabilities being found and exploited which won't ever get patched by Microsoft. So that just comes down to "using old and unsupported software is a security risk, even if you don't know of any problems right this minute".
 
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