Pre-register for Full Fibre 2Gbps
Priority access to our newest gigabit-plus broadband with award-winning eero routers.
When you’re looking for the best, choose your perfect package from the ONLY Which? Recommended Broadband Provider!
When you’re looking for the best, choose your perfect package from the ONLY Which? Recommended Broadband Provider!
Your Zen Contract Price Promise means no price rises for the life of your contract.
Priority access to our newest gigabit-plus broadband with award-winning eero routers.
Voted the first ever Which? Customer Service Brand of 2024 - Recognized for our commitment to providing exceptional service, support, and value for money.
We continue to focus on our customer experience and listen to what our customers have to say. That's why we're one of the only "green" Trustpilot score broadband providers in the UK and continue to win awards for our service.
Which? Recommended | |||||||||||
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Mid Contract Price Hikes? | No | CPI + 3.9% | CPI + 3.7% | CPI + 3.9% | +8.1% in 2023 | RPI + 3.9% | |||||
Certified BCorp | |||||||||||
100% UK-Based Support Team |
What is the difference between the various types of broadband connection you can get?
Also called FTTP (Fibre to the Premises), or just ‘fibre’, full fibre broadband provides a direct fibre connection to your home or office, ensuring the highest quality and reliability.
Part-fibre broadband, also known as SOGEA (Single Order Generic Ethernet Access) or FTTC (Fibre to the Cabinet), uses fibre optic cables to the street cabinet and then copper cables from the cabinet to your home or office. It is generally available in locations where full fibre is not yet currently available. The speed and reliability of this type of connection isn’t quite as good as full fibre, but it still provides good performance for most households and businesses.
Copper broadband, or ADSL, relies on traditional copper phone lines carrying a signal from the exchange to your home or office. Copper broadband connections are slower and less reliable than part-fibre and full fibre connections, and as the PSTN (Public Switched Telephone Network) switch off approaches, they are also becoming increasingly rare.
Still in contract with your current provider but want us to remind you when your contract end date is approaching so you can switch to us?
93% of customers would recommend Zen. The only Which? recommended broadband provider.