Hotel Indigo Naperville Riverwalk

If there's a wedding or two happening in the hotel, you can hear it in your room even two floors above. Room had food and hair on floor. Terrace faces brick wall that cost extra. No place to sit other than office chair in room.

I didn't like the fact that I was charged a $25 resort fee (each day!) for no reason at all! I wasn't properly warned about this. What in the world does this resort fee go towards???? There was no warning about this fee and was never told what I could use it towards when I checked in. Stay somewhere else!

This place and staff were Amazing! After issues with an unclean/safe hotel in an unknown area, my group of 4 ladies were so thankful to find this hotel and check in after midnight. Mary at the front desk was so empathic and welcoming. We were exhausted and frazzled. She quickly checked us in, provided water and asked if there was anything she could do. The lobby was beautiful and welcoming. Every bit of this experience felt luxurious, clean and safe. The rooms were modern, spacious, fresh and comfortable. Mary was so friendly and helpful with all of our requests and shared recommendations. She greeted us daily with a smile and always asked if she could help with anything. We enjoyed drinks in the bar. The views and atmosphere were Fantastic. I wish we had more time to try all the accommodations the hotel had to offer. We will definitely book this place for conference next year.

My room was beautiful and the staff was welcoming and vey helpful. It is centrally located so I was able to walk anywhere in town. I'm just sad that I was only there for one night.

This is probably one of the nicest hotels I have ever stayed in. Ever! The hotel overall is very modern, clean, and spacious. The hotel staff is very friendly, and will go out of their way to ensure you have a great stay here. The location is ideal as there are many food options and attractions such as the Naperville Riverwalk within walking distance of the hotel - another huge pro to staying here. The room is very large, size wise, including the shower, with TALL ceilings. A mini fridge is also provided. The bed is also very comfortable. There is also FREE PARKING in an ATTACHED PARKING GARAGE. That is not easy to find in the Chicago area, so HALLELUJAH for this hotel! Housekeeping services are also provided every day.

The only thing I will say about this hotel is that it is not as soundproof as you may think it is, so you might hear outdoor activities nearby, or even guests in adjacent rooms. This is partially because of the hardwood floors inside the rooms.

Other than that though, this was a great stay here and I will no doubt stay here again when business brings me to the Naperville area again. Nice job, Hotel Indigo!

Tip: another reason to stay here is that you will be provided with a 15-20% off coupon to use at select restaurants in Downtown Naperville. Don't forget to take advantage of that!

Hotel Indigo is a really beautiful boutique hotel. It has a bit of both a mid-century modern vibe, mixed in with a modern vibe.

Meeting up with my high school best friends, we wanted to pick a place where we could just park our cars and have our pick of nearby restaurants. This hotel and location fit that bill completely. We never had to go even a block to eat good food and we could walk the beautiful riverwalk when we wanted time away from our hotel room.

The service was very friendly. With COVID, the staff is pretty limited though. There was no maid service; although, at any time we could request anything that we needed.

The only negatives are that with all hard surfaces, it was really loud and echoey. I have one very loud friend and I'm sure everyone who shared either walls, floor, or ceiling hated us as neighbors. The bathroom door doesn't seal closed. It's a beautiful glass sliding door, but left little to the imagination when someone was using it.

I would definitely stay here again though.

My husband and I booked a room here for our 1st anniversary and we were not disappointed. We received free parking and breakfast vouchers. We loved that we could come and go with ease to go get dinner and drinks in Naperville. Unfortunately there was a wedding that booked the dinner room area so we could not get breakfast, but they let us use our voucher on their premade section. I was a happy camper and my husband was even able to pick out some craft beer cans to take home. I love the rain shower :)

After a long drive to Naperville, the first thing I wanted to do was sit down and relax. Thankfully, I came to the right place! Upon arrival in the lobby, I was greeted by friendly concierge staff and a comforting warmth providing refuge from the biting Illinois winter. The lounging space in the lobby seemed to be calling my name, and I couldn't resist sinking into one of the plush chairs while we waited to check in. Our room (the deluxe double queen bedroom) is huge and has enough mirrors and counter space for 3 girls who have to rush to get ready in the morning! The beds are so comfy...I predict a night of sweet dreams and deep sleep is in my future! The bathroom is equipped with complimentary shampoo/conditioner/body soap, basically all of the necessities you need if you happened to forget! Finally, the hotel room is definitely clean and up to health code, for which i am very appreciative!

+1 star for the location - it is amazing. You can easily access everything in Naperville and there is ample free parking downtown. And the rooms are very large for a downtown hotel.

Everything else is completely a bust. It is COVID and I think they're having severe staffing issues. We stayed 4 days and didn't have any kind of room service - they were prompt about getting us clean sheets to change our own bed (two young kids who are spill/accident prone so we had to do this twice during our stay). No place to put our trash nor a system to help empty rooms (we did do a lot of takeout due to Covid so it was a small mountain by the end of our stay - no solution was given).

There is no room service or breakfast options (although there is an unaffiliated coffee shop on the first floor which was pretty good ($$$ though and limited options for me due to allergies so I ran to Target to pick up breakfast for the week). Front desk also seemed confused with a lot of our questions (ie grocery stores, neighborhoods, places to pick up things for our stay, etc).

The biggest issue was the bathroom - we ended up in a handicap room we didn't request which was fine, but the bathroom had a pvc pipe glued to the floor to prevent flooding (not quite sure why it was open to begin with? Roll-in shower access is obviously prevented with the pvc now ...) The water splashed out and flooded the entire bathroom (the pipe didn't do much as it wasn't sealed on the end) and it was an inch of standing water that we had to sop up with towels. We called down and we got a message that they were coming up to take care of it, but no one came. And it was not a small flood. It was a busy trip so we did not have a chance to follow up. And it wasn't cleaned properly - old contacts were found on the floor (none of our guests wear contacts) and the floor was not exactly clean water when we mopped it up.

Lighting was interesting in the room and the mood is definitely dark and moody - more lights would have helped at night as we could not see all corners of the room. Daytime was great with the view and large window for sunlight.

I attended a business meeting at the Indigo banquet hall and was impressed with the refreshingly unconventional and inviting facilities. Rather than the traditionally boring four walls and crystal chandelier banquet room, their event space is open with lots of windows overlooking the Naperville riverwalk and architecturally interesting ceiling. Although the event was catered, I didn't taste any of the food so can't comment on that aspect of their business. However, my interest is certainly piqued and may look for an opportunity to book a night to get the full experience.