Review: Away Carry-On

In the crowded Las Vegas airport on my way home from CES 2018, I wedged myself into an empty spot of wall next to an outlet. The outlet didn’t work. For a half-hour, I watched people wander up hopefully, charging block in hand, try it, and shuffle away, defeated. “It doesn’t work,” I said. “Sorry, it doesn’t work,” I’d say again. Over and over and over.

One man snapped: “This is the worst airport! It’s worse than JFK!” I'd argue that one dead outlet does not a terrible airport make (I'd say it was the innumerable clanging, flashing slot machines, instead), but I understood his frustration. When even your boarding pass is on your phone, a dead battery can ruin your day. Not even the most tech-savvy are immune.

In that regard, battery-toting smart suitcases can serve a very useful purpose. But this week, American, Delta, and Alaska Airlines began banning them from being checked, citing fire concerns from the lithium-ion battery. United and Southwest may soon follow suit. These five airlines handle more than 80% of the air traffic in the United States.

If you don’t have a smart suitcase with a removable battery, and the overhead compartments are full, that's quite a problem. A spokesperson for American Airlines has said that they’re not going to remove other bags to let yours in the cabin, nor will they knowingly allow lithium-ion batteries to go into the cargo hold. Overall, this is good news—if a fire starts in the cargo hold, a the cabin crew's options for fighting it are limited.

If you still think that owning a smart suitcase is worth it, the Away is a great option. I tested it on a week-long trip in the desert, surrounded by gadgets, thousands of gadget nerds, and coffee. First, it’s stylish, especially in the subdued blue of my tester. That’s not surprising, considering that the company was founded by Warby Parker alums.

The hard polycarbonate shell wiped clean and didn’t show any scuffs on the matte surface after a week of being chucked into trunks, kicked around a hotel room floor, and being checked and tossed onto a baggage carousel (battery removed, of course). The telescoping handle has three different height levels with two locking heights, which accommodated both this 5’2” tester and a 6’4” one. The four 360-degree Hinomoto spinner wheels rolled beautifully.

At seven pounds, it may not be as light as some other pieces of luggage. For example, Rimowa’s hardshell is approximately 4.2 pounds. But seven pounds is still pretty light, especially considering the Away’s enticing price point. The top and side handles lie flush to the bag’s surface and are a little tight. Still, I appreciated their presence when hoisting the bag into the overhead of Southwest’s Boeing 737-700. The TSA-approved lock is easy to reprogram.

About that battery: It has two USB outputs and one micro USB input. It reached full power remarkably fast—a little over two hours to fully charge a 10,000-mAh battery. Away claims that the battery can restore full battery life to an iPhone five times over before it has to be recharged. I didn’t end up allowing my phone to venture that close to the brink of death, but it took about a half-hour to restore 20- to 30-percent battery life on my phone when I needed it.

The bag’s simple interior is divided into left and right webbed zip compartments. Shoes fit into a webbed panel that you can cinch down over the right side of the bag, while items that you can’t compress fit on the left. It also includes a convenient nylon dirty laundry bag. The 38-liter capacity had more than ample storage for a week’s worth of toiletries and clothes.

The bag isn’t expandable, so if your clothes have a tendency to expand mid-trip, you might be better served with one of Away’s bigger carry-ons. Several people also expressed concern that the wobbly-seeming handle might break, and the small zipper seemed like another possible point of failure. To counter these worries, Away offers a 100-day trial and a lifetime guarantee on all parts. Instead of a proprietary app to display battery life or the suitcase location via Bluetooth, I just stuck a Tile in the zippered shoe compartment.

When all is said and done, it can't be denied—no one really needs a smart suitcase. You can carry several battery banks in your laptop bag and put a Tile in your plain, dumb carry-on.

But, if you are in the market for a stylish, simple, durable, and reasonably-priced new carry-on—smart or not—it’s hard to find a better option than the Away. If you’d pay over $200 for any piece of travel luggage, why not buy one that has the capacity to save your tuchus when you need it the most? Even tech connoisseurs— especially tech connoisseurs—can find themselves desperately cruising the halls of the Worst Airport in the World, hoping to charge their phone just enough to access Apple Wallet, get their boarding pass, and make their flight. Sorry, McCarran. You really need to fix that outlet.

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