Virgin Australia has a number of teams who handle specific areas of service.
To ensure that your query is processed in a quick and efficient manner, please select the correct Virgin Australia contact from the options below.
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Guest Contact Centre (Reservations and General Enquiries)
For any reservation enquiries, please use our reservation and general enquiries form.
If calling from Contact number Australia 13 67 89 New Zealand 0800 670 000 United States of America 1855 253 8021 Japan +61 7 3119 7089
+ 81120406498
China +61 7 3119 7048 Hong Kong +61 7 3119 7078 United Arab Emirates 8000 612 002 United Kingdom 0800 051 1281 Anywhere else in the world +61 7 3295 2296 If you are calling from the United States and wish to use FedRelay services, please call one of the following then ask to be connected to Virgin Australia on +61 7 3295 3941:
- (800) 877-8339 TTY(Text Telephone) / ASCII (American Standard Code For Information Interchange)
- (877) 877-6280 VCO (Voice Carry Over)
- (877) 877-8982 Speech-to-Speech
- (800) 845-6136 Spanish
- (800) 877-0996 Customer Service (Voice/TTY, ASCII and Spanish)
- (866) 377-8642 Voice
- (866) 893-8340 TeleBraille
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Virgin Australia Head Office
Address:
Level 11, 275 Grey Street
South Brisbane QLD 4101
Mailing address:
PO Box 1034
Spring Hill Qld 4004
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Velocity Frequent Flyer
The Velocity Contact Centre is available for:
Membership Enquiries:
0800-2000 AEDT Monday to Friday
Flight Redemptions:
0800-2000 AEDT Monday to Friday
0900-1800 AEDT Saturday & Sunday
Velocity Frequent Flyer Contact Centre Numbers
Calling from Contact number Australia 13 18 75 New Zealand 0800 230 875 Other International +61 2 8667 5924 -
Baggage services
Adding additional baggage to an existing booking
To add baggage to an existing booking, please contact the Guest Contact Centre or manage your booking online as Baggage Services can only assist with lost or damaged baggage.
Baggage Contact Centre
Our Virgin Australia Baggage Contact Centre can assist with all enquiries relating to delayed or missing checked baggage, or mishandled baggage claims.
Our Virgin Australia Baggage Contact Centre can be contacted on:
Calling from Phone number Australia (Toll Free) 1300 170 911 New Zealand (Toll Free) 0800 443 744 USA (Toll Free) 1833 301 7565 All other Countries (International Tolls apply) +61 7 3295 2257
Submitting a mishandled baggage claimPlease note Baggage Services are unable to handle mishandled baggage claims. Completed claim forms, proof of purchase receipts and other required documentation can be sent to:
Email: [email protected]
Postal address
Virgin Australia Baggage Claims
P.O. Box 1034
Spring Hill Qld Australia 4004
Fax: +61 7 3295 5642 -
Paid Seating (Refunds and enquiries)
For enquiries about Economy X and Preferred Seats, or to request a refund due to reasons such as disrupt or a seat change by Virgin Australia, please submit a general enquiry form.
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Freight
For information on Freight services, including contact details of all cargo ports, see our Cargo services.
For information about flying with pets on Virgin Australia services, see travelling with pets.
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Government
If you would like to contact a member of the Government Sales team please email your enquiry to: [email protected]
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Group bookings
If you are booking for a group of ten or more people to travel, you can contact our Groups Department to make your booking simply by phoning the relevant number listed below.
To request a quote, please complete the Quote Request Form. For further information on Group Travel you can call one of our friendly Sales Team on the number listed below.If you are calling from Australia: 13 67 00
If you are calling from other international locations: +61 7 3295 2299
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Virgin Australia Business Flyer (booking portal, rewards portal and enquiries)
For further information, please contact the Virgin Australia Business Flyer team on 1300 246 498.
Alternatively, please send an email to: [email protected]
Calling from: Contact Number: Australia 1300 246 498 New Zealand 0800 446 857 International +61 7 3295 2298
Contra, Ticket Fund and Sponsorship - business account supportIf you have a Contra/Ticket Fund/Sponsorship account and require assistance with booking enquiries please call (07) 3333 6616.
Contra, Ticket Fund and Sponsorship – login support
If you have a Contra/Ticket Fund/Sponsorship account and require assistance with login details please email [email protected]
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Sponsorship
Sponsorship plays a valuable role in the promotion of the Virgin Australia group of airlines and support for the communities in which our airlines operate.
Each year the Virgin Australia group of airlines receives many requests for assistance. As we only have limited resources available, it is unfortunate that we cannot support all applications. Only proposals that deliver commercial or community benefits that align with the direction of our airline progress to evaluation.
For more information on becoming a Virgin Australia sponsored partner, please refer to our sponsorship guidelines.
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Suppliers
We are always on the look out for new, innovative ideas. We like to work with people and organisations that are proactive and dynamic. People who do away with convention and develop different solutions to everyday challenges. We are interested in hearing your thoughts. If you have an idea or concept that you would like to present to us, we would love to hear from you.
Please contact us at the following address:
Business Proposals
c/- VIRGIN AUSTRALIAPO Box 1034
Spring Hill QLD 4004
AustraliaBe sure to leave us your contact details and a brief outline of your proposal. We look forward to being inspired by you.
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Virgin Australia Lounge
Phone: 1300 287 202 (or +61 7 3333 6688 if calling from New Zealand) during business hours Monday to Friday.
Email: [email protected]
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Travel agents
We are available to assist Travel Agents by phone. To speak with a Virgin Australia Industry Support team member please refer to the table below.
Toll free contact numbers for Travel Agent enquiries
Australia: 13 67 37
Belgium: 0800 72 347
China: +61 7 3119 7048
Denmark: 80253232
Fiji: 008002573
France: 00-8009 008 0011
Germany: 00-8009 008 0011
Greece: 8006114009
Hong Kong: +61 7 3119 7078
Indonesia: 0018 0306 12040 (local mobile phone access only)
Ireland: 00-8009 008 0011
Italy: 800784496
Netherlands: 00-8009 008 0011
New Zealand: 0800 77 7737
Norway: 00-8009 008 0011
Papua New Guinea; 000861197
Singapore: 8006 16 2341
Sweden: 020792660
Switzerland: 00-8009 008 0011
United Arab Emirates: 8000 612 003
United Kingdom: 00-8009 008 0011
United States: 1-855 226-5060
From all other countries: +61 7 3295 2297
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Media
If you are a media representative, who is looking to make an enquiry, find information about Virgin Australia, or source images, please email our Public Affairs team at [email protected].
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Mining and resources
To contact our industry specialist Mining and Resources Sales team for a tailored solution to get your staff to site, please email us at: [email protected]
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Travel insurance claims
Please use this form if you need to request an Insurance Letter from Virgin Australia to support a claim through your insurance provider.
You only need to complete one form per booking. If there are multiple guests and flights impacted, then please provide these details in the 'How were you affected' field.
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Tax invoices
If you have misplaced your Virgin Australia flight itinerary and you’ve completed your journey within the last 30 days, we can retrieve your Tax Invoice by submitting our form.
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Compliments and complaints
We pride ourselves on our customer service, and place great importance on the way our team interacts with our guests – to make sure that flying with Virgin Australia is an enjoyable experience.
We welcome and encourage your views, and appreciate your feedback so that we can develop areas of concern and reinforce our strengths.
If you have a complaint you can contact Virgin Australia by:
- Sending us mail to:
Virgin Australia Guest Relations - Complaints
PO Box 1034
Spring Hill Qld 4004
- Complete and submit our Complaint and Compliment Form.
- Sending us mail to: