Care Smart
Introduction
The Verizon Care Smart app allows you to locate and monitor usage of compatible smartwatches and devices (including the Verizon Care Smart watch and other select Android and Apple wearable devices). The app also allows you to set up trusted contacts (including yourself), add and remove permissions, and enable trusted these contacts to receive location information about the wearable. The Care Smart app also provides Get Help - Caregiver Alert Service and Get Help - Professional Monitoring Service for compatible Apple watches and Get Help - Professional Monitoring Service for compatible Android watches. These Get Help services provide trusted contacts with fall-detection alerts and location updates and also provide a Get Help emergency-contact button on the watch face of select Android and Apple wearables. With Get Help - Professional Monitoring, you can call a Get Help agent if you need assistance.
The Care Smart privacy practices are covered by Verizon’s Privacy Policy as well as the practices described here. In the event of a conflict between the two policies, the practices described in this policy govern when you are using Care Smart products and services.
Information we collect and how it is used.
We collect information when you set up your Care Smart services through the Care Smart app, including your name, address, mobile telephone number, email address, and your device details. We may also collect information from the compatible device you use, including device and user identifiers, geolocation information, the number of steps taken, call and text usage, photos of individuals set up as contacts, and the messages exchanged between the device and the Care Smart app. The geolocation information we collect may be considered sensitive information under some state laws. If you choose to provide information about the watch wearer such as medical information, race and ethnicity, that may also be considered sensitive information.
We use this Information to deliver, maintain, support and improve the Care Smart services, including to provide you and trusted contacts with precise geolocation information about the watch and for analytics.
Information we share.
We share personal information with service providers who work on our behalf. These service providers may use personal information shared with them only for purposes related to providing the Care Smart services to you. We do not sell or share information we collect from the Care Smart app or in connection with the Get Help services for any other purpose.
By design, the Get Help - Caregiver Alert and Get-Help Professional Monitoring services shares information about the Care Smart device with established trusted contacts. This includes device location and information about “Get Help” calls, including phone numbers called, call frequency, and call location information. The Care Smart app also provides an alert to trusted contacts when a call is made using the “Get Help” button on the watch face or smartphone. Trusted contacts may view the history of “Get Help” calls in the app.
Your rights under state law.
You may have additional privacy rights under state privacy laws. You can read more in the full privacy policy or our Health Privacy Notice. To access, delete or correct your personal information, sign in to the Care Smart app on your mobile device.
Your choices.
The Care Smart watch will prompt the wearer to provide consent for sharing location with trusted contacts during device set up. You will be asked to provide consent for all devices that are paired with the Care Smart app to collect device identifiers and geolocation for Care Smart wearables and compatible devices to collect steps taken and call and text usage.
We will request your permission to share the location of your watch and smartphone and the CPNI related to the service call when you use the Get Help - Caregiver Alert service and the Get Help - Professional Monitoring service. You can revoke your consent at any time. Device wearers will receive regular notifications that their location is being shared with trusted contacts. Smart watch wearers have a choice to stop their compatible smartwatch or device if they wish to stop sharing location information. Upon request from the wearer, you should delete that device from your Care Smart app. For more information or assistance with these choices, including to review the information we collected, you can submit a request through the privacy inquiry form.
Last Update: August, 2024