Contact us - Vale

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We are here to improve life and transform the future. And if we want to do this together with society, it is essential that we maintain open and transparent dialogue channels.

Here you will find all our contact channels. You may also fill out the online Contact Us form.

Send your question

We will contact you soon. Temporarily, answers will be sent by SMS/message to the registered phone.

Discover our other channels

Alô Ferrovias

Use this channel for issues related to Passenger Trains (insert link to train page) and/or railway emergencies.

Contacts

0800 285 7000
0800 021 9934 (for the hearing impaired)

Access the page

Community Relations

If you live in or are located in an area where Vale operates, you can contact the Community Relations professional in person, online or by phone.

Contacts

0800 039 6010
0800 021 9934 (for the hearing impaired)

Access customer service

Reparation

Use this channel to assist people who feel directly or indirectly affected by the Brumadinho dam failure, evacuations and preventive removals carried out in other Territories.

Contacts

0800 031 0831

Whistleblower Channel

Anyone, inside or outside the company, who wishes to report a case of suspicion or violation of our Code of Conduct may use Vale’s Whistleblower Channel.

The information is treated with secrecy and confidentiality.

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