Twilio is again named a Leader in the 2024 Gartner® Magic Quadrant™ for CPaaS

Learn more about why we are recognized in the Magic Quadrant, and why we ranked #1 in four of the six Critical Capabilities Use Cases.

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Twilio positioning on Magic Quadrant for CPaaS

Twilio was positioned highest for Ability to Execute and placed first for four of six Use Cases in the Critical Capabilities report

Understanding the Gartner Magic Quadrant for CPaaS and Critical Capabilities reports

  • The Gartner Magic Quadrant for CPaaS, first released in 2023, evaluates the CPaaS providers to determine their ability to execute and completeness of vision. The 2024 report examined the strengths and cautions of 11 vendors.
  • The Critical Capabilities is an essential companion to the Gartner Magic Quadrant. This methodology provides deeper insight into providers’ product and service offerings by extending the Magic Quadrant analysis. Use this research to further investigate product and service ratings based on key capabilities set to important, differentiating use cases.

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Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose

IDC MarketScape: Worldwide Communications Platform as a Service 2023 Vendor Assessment, May 2023, IDC #US50607923. IDC Worldwide Customer Data Platform Applications Software Market Shares, 2022: Continued CDP Growth to $2.7 Billion Proves Value of Unified Data for CX and Digital Business, June 2023, IDC #US50861023.

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