Fresha Reviews

I’m an owner operator of a small beauty studio in South Australia. I have been using Fresha for the last two years. Fresha is generously supporting small businesses by allowing us to use their booking system for free on such a great platform and with strong SEO. I’m very grateful to Fresha for bringing new customers to my business. Fresha’s customer service team is very responsive, professional and helpful. Thank you Badema for solving my problem fast. Appreciate it very much. I highly recommend Fresha to every business.

Date of experience: February 07, 2025

The support is useless, they don't fix or escalate anything, they just superficially look and don't act on it or don't find the root of the cause. They take 10 days to get back to you and when you ask help to your account manager it sends you back to the support.

Date of experience: January 28, 2025

Very quick attention to an issue I experienced with one of the vendors. I received a professional response with follow up plan included on very first interaction with this company. Thank you for taking care of me even though I'm not a customer of yours!

Date of experience: February 11, 2025

Was considering changing from current booking provider to Fresha BUT …

I can’t log in as a professional from my phone
I can’t give anybody a call as I’ve only been given he option to email
It is very frustrating

Arya did answer one question for me last week but if you need a quick chat with someone it doesn’t appear that you can!!! Might stick with my current provider

Date of experience: February 10, 2025

As a software beginner, I struggled to take my first steps with this software. However, something wonderful happened—its ease of use exceeded my expectations. This was especially true when I encountered issues and received tremendous support from Amra. She was incredibly patient, ensuring that all my questions were thoroughly addressed, no matter how small.

I truly admire Fresha team.

From a practical standpoint, a well-designed and user-friendly software deserves to be embraced by everyone.

Thank you, Amra, and thank you to the entire Fresha team!

Date of experience: February 07, 2025

I can’t say enough great things about my account manager, Elijah from Fresha! He has been one of the key reasons I’ve stayed with Fresha. From day one, Elijah has been incredibly thoughtful, supportive, and professional. He always goes above and beyond to make things easy and ensure everything is explained clearly. No matter the challenge, he’s always there to help, making my experience with Fresha smooth and stress-free. Having someone as dedicated as Elijah has truly made all the difference, and I’m so grateful for his support. Thank you, Elijah, for being amazing at what you do!

Date of experience: September 30, 2024

My business was added to this website without my permission and they listed me as an incorrect discipline. Shouldn't be allowed. I have just discovered this by mistake so not sure how long I have been listed!

Date of experience: February 10, 2025

A big thank you to Arjeta for their quick and precise response! I had a technical question, and they provided a clear and efficient solution. Great service, highly recommend!

Date of experience: February 10, 2025

I’ve been using Fresha for my business and recently had some concerns about their new pricing policy. I reached out to their support team and had the pleasure of dealing with Altin, who was incredibly helpful and understanding of my unique business setup. Thanks to his assistance, I was exempt from the subscription fee, which I really appreciate. The customer service was excellent—quick, professional, and genuinely supportive. Highly recommend Fresha for any beauty business!

Date of experience: February 08, 2025

Alejna replied back to my email with answers and solutions - there was no back and forth email. She solved with just one email only and I really appreciate her thorough guidance as to the questions I had :)

Date of experience: February 09, 2025

Arianit did an amazing job helping me sort out some issues I had with my Fresha account. Everything got fixed in no time at all. I am a very happy customer. Thank you Arianit.

Date of experience: February 11, 2025

Diana was able to give clear, concise and helpful information in a timely manner. It was great to be able to get the information I needed to help with business decisions. Thank you Diana!

Date of experience: February 09, 2025

I've found Fresha to be a solid platform with a very good approach to pricing. I had reason to contact support, and was helped by Arta who was fantastic. Would recommend.

Date of experience: February 09, 2025

As an owner of two barbershops, we used to use another booking system called ‘Booksy’ and I can confirm that making the move over to Fresha has dramatically changed and upgraded the way our business is run. Hayley has been incredible, and problems we have run into she has been there to help us. Couldn’t recommend enough!

Date of experience: February 03, 2025

Donat is always responds quickly, understands exactly what I mean, and solves the problem or question. Truly excellent service! Your client support is 11 out of 10!

Date of experience: February 06, 2025

I had some questions that I needed answering and Arianit was able to help solve the problem AND also recognised other errors elsewhere and corrected that as well. Arianit went above and beyond and I am so grateful and appreciative as I am not very tach savvy.

Date of experience: January 15, 2025

I was given all the information I needed specific to my enquiry. The response was quick and Altin was very friendly and helpful.

Date of experience: February 06, 2025

I’m a new member and I needed assistance, they provide support team who will assist and answer any question.
Special thanks to Hazem he is really helpful and supportive he made everything clear for me with his smooth explanation.

Date of experience: February 03, 2025

I have many questions and concerns on the weekly because I am just starting my own business this year, and Erëza has been very patient with me and explains everything clearly in a timely manner, as I am new to fresha and horrible with technology, getting all the answers to my confusion has been really great. I appreciate the on going support very much as I navigate the system and my first year of business!

Date of experience: February 07, 2025

Rinor Was amazing at helping me. Highly recommend thank you so much

Date of experience: February 11, 2025