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Jean Christophe Robles Espinosa
Jean Christophe Robles Espinosa

This document provides an overview of careers in the travel, hospitality, and tourism industries. It begins by defining the travel, hospitality, and tourism industries. It then discusses the history and growth of tourism globally. The document outlines the various industry fields and career possibilities within travel, hospitality, and tourism. It discusses desired qualifications and recognized learning institutions. Traits for success are also highlighted, along with some ups and downs of careers in this industry. Overall, the document serves as an introduction to pursuing careers within the large and growing travel, hospitality, and tourism sectors.

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TRAVEL, HOSPITALITY AND TOURISM CAREERS WITH A BRIGHT FUTURE IN THE WORLD’S BIGGEST INDUSTRY AND LARGEST SOURCE OF EMPLOYMENT
THE WORKPLACE
What Is The Travel Industry ? • The industry and related sectors that have to do with the transportation of people within and across borders, particularly for holiday, business or moving purposes
What Is The Hospitality Industry ? • The industry and related sectors that have to do with the accommodation, food, beverage, entertainment and well being of people, while traveling or at home
What Is The Tourism Industry ? • The industry and related sectors that have to do with travel, accommodation and holiday arrangements for tourists within and across borders
Tourism Historically • In the past, people traveled for trade, pilgrimages, exploration • The steam age allowed people, mostly from the elite, to travel for leisure • New social policies, recovery from traumas of WWII and post-war economic prosperity enticed more and more people to take holidays from work and travel for leisure • The jet age, charters, all inclusive resorts and cruise ships brought the age of mass tourism
Tourism Today • In most developed economies, it is now a need rather than a luxury • It is catching up fast in emerging economies • In 2010, over 935 million people crossed borders for tourism purposes • The travel, hospitality and tourism economies represent about 10% of the world’s GDP and about 10% of global employment • Despite occasional hiccups, the industry is expected to keep growing, with some 1.5 billion tourist trips forecast by 2020 • New emphasis on experience, quality and sustainability
Tourism Tomorrow • UNWTO Global Forecasts • Asia Pacific area to be fastest growing and 2nd biggest by 2020
Future Of Tourism ‘The year 2020 will see the penetration of technology into all aspects of life. It will become possible to live one’s days without exposure to other people. But this bleak prognosis has a silver lining for the tourism sector. People in the high tech future will crave the human touch and tourism will be the principal means to achieve this.’ ‘By the year 2020, tourists will have conquered every part of the globe as well as engaging in low orbit space tours and maybe moon tours.’ UNWTO’s Tourism : 2020 Vision
Industry Fields • Transportation (Airlines, Cruise Lines, Ferries, Trains, Buses, Taxis, Limousines, Car Rentals, Private Jets, Yachts, Airports, Marine Terminals, Train Stations, Space Planes (?), etc) • Accommodation (Hotels, Resorts, Guest Houses, Holiday Clubs, Bed & Breakfast, Home Stays, Camping, Caravan Parks, Serviced Apartments, Space Stations (?), etc) • Attractions (Theme Parks, Animal Parks, Oceanariums, Museums, National Parks, Casinos, Cultural Centers, Heritage Sites, etc) • Activities (Entertainment, Water and Winter Sports, Diving, Adventure Activities, Special Interests, Sports, Events, Senior Services, etc) • Facilities (Restaurants, Souvenir/Tourist Shops, Spas, Wellness Centers, Convention/Exhibition Centers, Business Centers, etc)
Industry Fields (con’t…) • Operations (Travel Agencies, Flight Centers, Tour Operators, Business Travel Agencies, Professional Conference Organizers, Destination Management Companies, Tourism Service Providers, Management Companies, Reservation Systems, Private Concierges, Web Portals, etc) • Promotion (National/Regional Tourism Organizations, Tourism Ministries, International Organizations, Marketing Consultancies, Tourism Consultancies, Trade Fair Organizers, etc) • Supporting Services (Travel Publications, Printers, Internet Services, Tourism Training Institutes, Statistical/Analytical Services, Financial Services, Insurance, Medical Services, Security Services, Tourism Police, etc)
The Travel Industry Events / Entertain ment Resorts / Theme Parks / Holiday Clubs Conference s & Meetings Travel Agencies / Tour Operators Cruise Liners Tourism Boards Restaurants / CateringAirlines / Transporta tion / Driving Sales / Marketing / Promotion / Public Relations Spa / Health / Wellness / Fitness Luxury / Business / Boutique / Budget Hotels Tour Guiding / Tour Leading / Sports / Adventure Travel / Travel , Hospitality & Tourism
Career Possibilities • Entry Level (Housekeepers, Waiters, Drivers, Porters, Doormen, Cleaners, Maintenance, etc) • Front Line (Counter Agents, Front Office Staff, Sales Staff, Tour Guides, Tour Leaders, Animators, Guest Relations, Instructors, Marketing Staff, etc) • Managerial (Operations Management, Hotel Management, Cruise Directors, Government Officials, Executive/Junior/Senior Management Positions In Every Field, Self Employed, Owner, etc) • Others (Tourism Lecturers, Consultants, Analysts, Journalists, Writers, Entertainers, Photographers, Web Designers, Advertisers, Interpreters, Translators, Doctors, Resort Architects, Designers, Engineers, etc)
Desired Qualities • Love of travel • Understanding of different cultures, point of views • Outgoing, interested in meeting people • Friendly, service oriented • Motivated and passionate about chosen field • Good personal cultural background • Good knowledge of geography and the world • Knowledge of languages an asset • Personal travel experience • Personal experience of living/working in different cultures and environment an asset • Readily available, not a clock watcher • Understanding that tourism can be a 24/7 calling
Career Talk presentation
Required Qualifications • For entry level and many frontline positions, qualities more important than qualifications • For most managerial positions, qualifications or long experience needed • Specific qualifications exist for most fields, i.e. Tourism Management, Hotel Management, etc • General qualifications that can lead to success in tourism include : Business Degrees, Social Sciences, Arts, Journalism, Administration, Languages, Geography, etc • For Tourism and Hotel Management, qualifications from well recognized Tourism Schools (Australia, Switzerland, Austria, New Zealand, Hawaii, etc) are best • IT and language qualifications always a plus, often a must
Recognized Learning Institutions www.nhtv.nl/ENG/home.html (Netherlands) www.tim.hawaii.edu/default.aspx (USA) www.tourism.uq.edu.au (Australia) www.tvu.ac.uk/index.jsp (UK) www.ehl.edu/eng (Switzerland) www.tmis.edu.sg (Singapore)
Background Acquisition • Taking summer/winter jobs doing entry level or front line jobs • Working on cruise ships, in all-inclusive resorts (Club Med, Sandals, etc), in beach or ski resorts or with tourism service providers are good experiences • Practical trainings when taking tourism/hotel courses are a must • Volunteering on ecotourism projects, working with kids or seniors, taking working holidays, joining expeditions are all good training grounds • Reading an Atlas cover-to-cover, books on world history, world cultures, world religions, Lonely Planet guide books and books on tourism industry are a good reading base
Traits For Success • Positive attitude, initiative, motivation • Outgoing, extrovert personality, people skills • Curiosity, questioning mind • Continuous research and updating • Experiencing actual tourism professionally and personally • Looking at the world through a tourism prism • Keeping abreast of and anticipating trends • Being always prepared to grab opportunities and to react to crises
Ups And Downs Satisfaction at contributing to people’s memorable experiences  Satisfaction of knowing tourism’s role in poverty alleviation, economic improvement, social mobility  Tourism and travel can be catalysts for peace, environmental and cultural preservation  Fun and youthful industry, equal opportunities for all  Challenging, diverse, not routine, often outdoors, travel the world  Most tourism fields offer enjoyable and rewarding careers  Tourism is a fragile industry subject to fluctuations and sensitive to situations  Some tourists can be difficult and unpleasant  Starting pay usually low, experience more rewarded  There can be serious negative consequences brought by tourism, if done indiscriminately
Tourism Websites • UNWTO affiliated education institutions www.unwto.org/edsco/member/en/member.php • Distance education www.acs.edu.au/courses/Hospitality-courses.aspx • Tourism job sites www.careerexplorer.net/jobchoices/travel.asp www.quintcareers.com/hospitality_jobs.html
www.bruneitourism.travel THANK YOU ! Q & A

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Career Talk presentation

  • 1. TRAVEL, HOSPITALITY AND TOURISM CAREERS WITH A BRIGHT FUTURE IN THE WORLD’S BIGGEST INDUSTRY AND LARGEST SOURCE OF EMPLOYMENT
  • 3. What Is The Travel Industry ? • The industry and related sectors that have to do with the transportation of people within and across borders, particularly for holiday, business or moving purposes
  • 4. What Is The Hospitality Industry ? • The industry and related sectors that have to do with the accommodation, food, beverage, entertainment and well being of people, while traveling or at home
  • 5. What Is The Tourism Industry ? • The industry and related sectors that have to do with travel, accommodation and holiday arrangements for tourists within and across borders
  • 6. Tourism Historically • In the past, people traveled for trade, pilgrimages, exploration • The steam age allowed people, mostly from the elite, to travel for leisure • New social policies, recovery from traumas of WWII and post-war economic prosperity enticed more and more people to take holidays from work and travel for leisure • The jet age, charters, all inclusive resorts and cruise ships brought the age of mass tourism
  • 7. Tourism Today • In most developed economies, it is now a need rather than a luxury • It is catching up fast in emerging economies • In 2010, over 935 million people crossed borders for tourism purposes • The travel, hospitality and tourism economies represent about 10% of the world’s GDP and about 10% of global employment • Despite occasional hiccups, the industry is expected to keep growing, with some 1.5 billion tourist trips forecast by 2020 • New emphasis on experience, quality and sustainability
  • 8. Tourism Tomorrow • UNWTO Global Forecasts • Asia Pacific area to be fastest growing and 2nd biggest by 2020
  • 9. Future Of Tourism ‘The year 2020 will see the penetration of technology into all aspects of life. It will become possible to live one’s days without exposure to other people. But this bleak prognosis has a silver lining for the tourism sector. People in the high tech future will crave the human touch and tourism will be the principal means to achieve this.’ ‘By the year 2020, tourists will have conquered every part of the globe as well as engaging in low orbit space tours and maybe moon tours.’ UNWTO’s Tourism : 2020 Vision
  • 10. Industry Fields • Transportation (Airlines, Cruise Lines, Ferries, Trains, Buses, Taxis, Limousines, Car Rentals, Private Jets, Yachts, Airports, Marine Terminals, Train Stations, Space Planes (?), etc) • Accommodation (Hotels, Resorts, Guest Houses, Holiday Clubs, Bed & Breakfast, Home Stays, Camping, Caravan Parks, Serviced Apartments, Space Stations (?), etc) • Attractions (Theme Parks, Animal Parks, Oceanariums, Museums, National Parks, Casinos, Cultural Centers, Heritage Sites, etc) • Activities (Entertainment, Water and Winter Sports, Diving, Adventure Activities, Special Interests, Sports, Events, Senior Services, etc) • Facilities (Restaurants, Souvenir/Tourist Shops, Spas, Wellness Centers, Convention/Exhibition Centers, Business Centers, etc)
  • 11. Industry Fields (con’t…) • Operations (Travel Agencies, Flight Centers, Tour Operators, Business Travel Agencies, Professional Conference Organizers, Destination Management Companies, Tourism Service Providers, Management Companies, Reservation Systems, Private Concierges, Web Portals, etc) • Promotion (National/Regional Tourism Organizations, Tourism Ministries, International Organizations, Marketing Consultancies, Tourism Consultancies, Trade Fair Organizers, etc) • Supporting Services (Travel Publications, Printers, Internet Services, Tourism Training Institutes, Statistical/Analytical Services, Financial Services, Insurance, Medical Services, Security Services, Tourism Police, etc)
  • 12. The Travel Industry Events / Entertain ment Resorts / Theme Parks / Holiday Clubs Conference s & Meetings Travel Agencies / Tour Operators Cruise Liners Tourism Boards Restaurants / CateringAirlines / Transporta tion / Driving Sales / Marketing / Promotion / Public Relations Spa / Health / Wellness / Fitness Luxury / Business / Boutique / Budget Hotels Tour Guiding / Tour Leading / Sports / Adventure Travel / Travel , Hospitality & Tourism
  • 13. Career Possibilities • Entry Level (Housekeepers, Waiters, Drivers, Porters, Doormen, Cleaners, Maintenance, etc) • Front Line (Counter Agents, Front Office Staff, Sales Staff, Tour Guides, Tour Leaders, Animators, Guest Relations, Instructors, Marketing Staff, etc) • Managerial (Operations Management, Hotel Management, Cruise Directors, Government Officials, Executive/Junior/Senior Management Positions In Every Field, Self Employed, Owner, etc) • Others (Tourism Lecturers, Consultants, Analysts, Journalists, Writers, Entertainers, Photographers, Web Designers, Advertisers, Interpreters, Translators, Doctors, Resort Architects, Designers, Engineers, etc)
  • 14. Desired Qualities • Love of travel • Understanding of different cultures, point of views • Outgoing, interested in meeting people • Friendly, service oriented • Motivated and passionate about chosen field • Good personal cultural background • Good knowledge of geography and the world • Knowledge of languages an asset • Personal travel experience • Personal experience of living/working in different cultures and environment an asset • Readily available, not a clock watcher • Understanding that tourism can be a 24/7 calling
  • 16. Required Qualifications • For entry level and many frontline positions, qualities more important than qualifications • For most managerial positions, qualifications or long experience needed • Specific qualifications exist for most fields, i.e. Tourism Management, Hotel Management, etc • General qualifications that can lead to success in tourism include : Business Degrees, Social Sciences, Arts, Journalism, Administration, Languages, Geography, etc • For Tourism and Hotel Management, qualifications from well recognized Tourism Schools (Australia, Switzerland, Austria, New Zealand, Hawaii, etc) are best • IT and language qualifications always a plus, often a must
  • 17. Recognized Learning Institutions www.nhtv.nl/ENG/home.html (Netherlands) www.tim.hawaii.edu/default.aspx (USA) www.tourism.uq.edu.au (Australia) www.tvu.ac.uk/index.jsp (UK) www.ehl.edu/eng (Switzerland) www.tmis.edu.sg (Singapore)
  • 18. Background Acquisition • Taking summer/winter jobs doing entry level or front line jobs • Working on cruise ships, in all-inclusive resorts (Club Med, Sandals, etc), in beach or ski resorts or with tourism service providers are good experiences • Practical trainings when taking tourism/hotel courses are a must • Volunteering on ecotourism projects, working with kids or seniors, taking working holidays, joining expeditions are all good training grounds • Reading an Atlas cover-to-cover, books on world history, world cultures, world religions, Lonely Planet guide books and books on tourism industry are a good reading base
  • 19. Traits For Success • Positive attitude, initiative, motivation • Outgoing, extrovert personality, people skills • Curiosity, questioning mind • Continuous research and updating • Experiencing actual tourism professionally and personally • Looking at the world through a tourism prism • Keeping abreast of and anticipating trends • Being always prepared to grab opportunities and to react to crises
  • 20. Ups And Downs Satisfaction at contributing to people’s memorable experiences  Satisfaction of knowing tourism’s role in poverty alleviation, economic improvement, social mobility  Tourism and travel can be catalysts for peace, environmental and cultural preservation  Fun and youthful industry, equal opportunities for all  Challenging, diverse, not routine, often outdoors, travel the world  Most tourism fields offer enjoyable and rewarding careers  Tourism is a fragile industry subject to fluctuations and sensitive to situations  Some tourists can be difficult and unpleasant  Starting pay usually low, experience more rewarded  There can be serious negative consequences brought by tourism, if done indiscriminately
  • 21. Tourism Websites • UNWTO affiliated education institutions www.unwto.org/edsco/member/en/member.php • Distance education www.acs.edu.au/courses/Hospitality-courses.aspx • Tourism job sites www.careerexplorer.net/jobchoices/travel.asp www.quintcareers.com/hospitality_jobs.html