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    Code of Ethics

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    Caila Martinez
    This document discusses ethics in hospitality management. It defines hospitality management as managing events, hotels, restaurants, or other service departments to serve and satisfy guests. While hospitality management must progress and improve, its core goals of commitment, integrity, and maintaining an ethical culture should remain constant. The document outlines key ethical principles for hospitality management, including honesty, integrity, trustworthiness, loyalty, fairness, concern for others, commitment to excellence, leadership, reputation, morale, and accountability.

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    Code of Ethics

    Uploaded by

    Caila Martinez
    84 views15 pages
    This document discusses ethics in hospitality management. It defines hospitality management as managing events, hotels, restaurants, or other service departments to serve and satisfy guests. While hospitality management must progress and improve, its core goals of commitment, integrity, and maintaining an ethical culture should remain constant. The document outlines key ethical principles for hospitality management, including honesty, integrity, trustworthiness, loyalty, fairness, concern for others, commitment to excellence, leadership, reputation, morale, and accountability.

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    This document discusses ethics in hospitality management. It defines hospitality management as managing events, hotels, restaurants, or other service departments to serve and satisfy guests. While hospitality management must progress and improve, its core goals of commitment, integrity, and maintaining an ethical culture should remain constant. The document outlines key ethical principles for hospitality management, including honesty, integrity, trustworthiness, loyalty, fairness, concern for others, commitment to excellence, leadership, reputation, morale, and accountability.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    84 views15 pages

    Code of Ethics

    Uploaded by

    Caila Martinez
    This document discusses ethics in hospitality management. It defines hospitality management as managing events, hotels, restaurants, or other service departments to serve and satisfy guests. While hospitality management must progress and improve, its core goals of commitment, integrity, and maintaining an ethical culture should remain constant. The document outlines key ethical principles for hospitality management, including honesty, integrity, trustworthiness, loyalty, fairness, concern for others, commitment to excellence, leadership, reputation, morale, and accountability.

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    ETHICS IN HOSPITALITY

    MANAGEMENT
    INTRODUCTION TO HOSPITALITY MANAGEMENT
    What is Hospitality Management?
     It means, “managing” an event, hotel, restaurant or
    any departments that includes service. Its task is to
    serve and satisfy guests so that they will feel
    welcomed and enjoy their stay.
     Basically hospitality is the relationship between a
    guest and a host e.g. the reception and
    entertainment of guests, visitors, resorts,
    membership clubs, special events etc…
    Hospitality Management, moreover, is progressing, changes to
    improve since it is known as a global company. However, the goal
    shall remain constant and it is having the commitment, integrity
    and maintaining the ethical culture. Everyone is expected to act
    in accordance to the highest standards of business ethics.
    In my point of view, I hold on to our values where as this play an
    important role to our success as a company. It is my belief that we
    should not only be good at what we do, but it is how we go about
    doing it with honesty, fairness, integrity and trust. We have
    earned the confidence of our employees, guests, shareholders and
    communities throughout the years because of our commitment to
    our core values and ethical culture.
    At Hospitality Management, our client relationships
    are built on bonds of mutual respect, loyalty and
    integrity. We value the trust given to us and we honor
    that commitment to do everything we can for
    everyone’s welfare.
    ETHICAL PRINCIPLES IN HOSPITALITY
    MANAGEMENT
     • Honesty
    • Integrity
    • Trustworthiness
    • Loyalty
    • Fairness
    • Concern and respect for others
    • Commitment to excellence
    • Leadership
    • Reputation and morale
    • Accountability
    HONESTY
    To be honest means being true to
    yourself and others without hiding
    any lies, grudges, being
    transparent.
    INTEGRITY
    Integritymeans being firm,
    adhering to company’s goals
    and policies.
    TRUSTWORTHINESS
     Trust – one of the most important elements for an
    effective, efficient, and harmonious workplace
    crucial to business success for not only your
    employer but yourself in terms of professional
    development. Indeed, your ability to trust others
    and to be trusted in turn is a talent and skill that
    must be nurtured to its full potential.
    LOYALTY
     Maintaining connections builds loyalty in the
    workplace. Feelings of company loyalty and
    employee loyalty cultivate performances and
    foster more opportunities in the future.
    FAIRNESS
     Hospitality is being fair, they do not
    take advantage of other’s mistakes or
    difficulties. They treat all individuals
    equally, with acceptance of diversity,
    and with an open mind.
    CONCERN AND RESPECT FOR OTHERS
     Webuild character and virtues by
    being there for each other, respectful,
    compassionate, and kind. Make sure
    others will feel better; work better;
    and be more loyal to the company.
    COMMITMENT TO EXCELLENCE
     We seek excellence in performing our tasks. We
    commit to working consistently without pause,
    taking steps toward goals. It is through consistent
    and diligent work, coupled with patience and
    flexibility, that we do to achieve success.
    LEADERSHIP
    Leaders have influence over their
    subordinates, and with that comes
    the responsibility to be a good
    influence.
    REPUTATION AND MORALE
     We protect and build the company's
    reputation and the morale of its employees
    by giving them proper training and by
    taking whatever actions necessary to
    correct or prevent inappropriate conduct of
    others.
    ACCOUNTABILITY
     We are accountable, and ready or
    prepared to give an explanation or
    justification to stakeholders for one’s
    judgments, intentions, and actions.

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