Scribd Logo
Upload

Welcome to Scribd!

  • 22 views

    XML Issue

    Uploaded by

    gardi nita
    The document discusses Yealink's XML Browser feature for SIP phones. It describes how XML allows phones to interact with external applications and be controlled by them. It then provides guidance on troubleshooting common issues like phones not responding to XML requests, file loading errors, or files not executing properly. Potential causes and solutions are outlined, including checking server addresses, file formats, certificates, and content. Tracing tools are also recommended to analyze network traffic and phone logs.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    XML Issue

    Uploaded by

    gardi nita
    22 views4 pages
    The document discusses Yealink's XML Browser feature for SIP phones. It describes how XML allows phones to interact with external applications and be controlled by them. It then provides guidance on troubleshooting common issues like phones not responding to XML requests, file loading errors, or files not executing properly. Potential causes and solutions are outlined, including checking server addresses, file formats, certificates, and content. Tracing tools are also recommended to analyze network traffic and phone logs.

    Original Title

    XML issue

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    The document discusses Yealink's XML Browser feature for SIP phones. It describes how XML allows phones to interact with external applications and be controlled by them. It then provides guidance on troubleshooting common issues like phones not responding to XML requests, file loading errors, or files not executing properly. Potential causes and solutions are outlined, including checking server addresses, file formats, certificates, and content. Tracing tools are also recommended to analyze network traffic and phone logs.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    22 views4 pages

    XML Issue

    Uploaded by

    gardi nita
    The document discusses Yealink's XML Browser feature for SIP phones. It describes how XML allows phones to interact with external applications and be controlled by them. It then provides guidance on troubleshooting common issues like phones not responding to XML requests, file loading errors, or files not executing properly. Potential causes and solutions are outlined, including checking server addresses, file formats, certificates, and content. Tracing tools are also recommended to analyze network traffic and phone logs.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    You are on page 1of 4

    YEALINK NETWORK TECHNOLOGY CO.,LTD.

    www.yealink.com

    XML Browser

     Feature mechanism:
    XML browser simply means that the SIP phones’ LCD screen display can be managed by
    external applications.
    XML stands for eXtensible Markup Language. It is a markup language much like HTML.HTML
    is designed to display data and to focus on how data looks, while XML is designed to describe
    data and to focus on what data is.
    XML enables SIP phones to serve as output devices for many exciting applications. The XML
    infrastructure allows the phones to interact with external applications in a flexible and
    programmable manner.

    Use the XML Browser feature usually can be integrated with Auto provisioning feature, all the
    content through auto provisioning can be supported by XML Browser feature as well. The XML
    API is intended to provide you with flexibility in developing applications on the phones while
    tightly integrating into the phone’s telephony capabilities and functions.
    More details you can refer to the “XML Browser” guide which you can find the latest version
    on support.yealink.com.

     Issue Description:
    1. When using PUSH XML/SIP NOTIFY, the phone has not response
    2. The phone shows” load file error”
    3. The phone shows “File format error”
    4. The phone can download XML file normally but can’t execute it.

     Resolution: （Checking list）


    1. Issue: When using PUSH XML/SIP NOTIFY, the phone has not response.
    a. First please make sure xml server IP has been configured in the “Push XML Server IP
    Address” ,the phone only receive the XML
    If using SIP NOITFY make sure the “SIP Notify “option has been enabled
    If the issues happen during the call, please make sure the “Block XML in Calling” has
    been configured with “Disabled” if the option is configured with “Enabled” the phone
    won’t receive XML message during the call.

    1
    YEALINK NETWORK TECHNOLOGY CO.,LTD.
    www.yealink.com

    b. If it still can’t work after check these setting, please check the format of Push XML and
    SIP Notify.
    2. Issue: The phone shows” load file error”, means the phone can’t load the file
    a. Make sure the XML Browser address is correct and accessibility, you can copy the link to
    the web browser to see if the PC can download the file, in this case, the PC should in the
    same network as the phone. If the PC can’t download the file, the phone can’t download
    it either, please check the server
    b. If XML Browser using HTTPS, please check whether the phone has contained the
    certificate of the server, you can disable the “Only Accept Trusted Certificate” under
    “Security->Trusted Certificates” page to check, if it can work well after disable the option,
    means the issue is caused by the certificate, please upload it to the phone.

    3. Issue: The phone shows “File format error”


    a. Get the xml file from customer and check whether the format is correct, you can
    compare it with the template files.
    b. If can’t find the error, use the file to do local test, if can’t work either, you can check
    customer file and see what effect customer want to realize and then change it based on
    the working template file to avoid any tiny changes cause the error.
    4. Issue: The phone can download XML file normally but can’t execute it.

    2
    YEALINK NETWORK TECHNOLOGY CO.,LTD.
    www.yealink.com
    a. Get the XML file from customer then check the content in the file is correct
    b. If can’t find the error, use the file to do local test, if can’t work either, you can check
    customer file and see what effect customer want to realize and then change it based on
    the working template file to avoid any tiny changes cause the error.
    If above steps can’t work, ask the customer to send us the config.bin file, pcap trace and level
    6 syslog to see.

    Trace analysis:
    From the trace, we can see whether phone has sent out the correct request or received the
    information.
    Like below this is PUSH XML, the server send the “ClearCallerList” XML file to the phone to clear
    the history.
    Then you can see the phone send 200 OK message to the phone, so this is working scenario.

    push xml.pcap

    And the related log, you can find the details as well by search “xml” filed and see the phone has
    really execute the Command: ClearCallerList.

    3
    YEALINK NETWORK TECHNOLOGY CO.,LTD.
    www.yealink.com

     Products:
    All

     Firmware version:
    All

    You might also like