Toshiba Digital Copiers Error Codes PDF

ERROR CODE AND SELF-DIAGNOSTIC MODE
Error Code List
One of the following error codes is displayed at the upper right of the screen while pressing the
[CLEAR] button and the digital key [8] simultaneously when the “CLEAR PAPER” or “CALL SER- 2
VICE” symbol is blinking.
Jam
Error code Classification Contents Troubleshooting

E010 Paper exit jam Jam not reaching the exit sensor: The paper which P. 5-1
has passed through the fuser unit does not reach
the exit sensor.
E020 Stop jam at the exit sensor: The trailing edge of the P. 5-1
paper does not pass the exit sensor after its leading
edge has reached this sensor.
E030 Other paper jam Power-ON jam: The paper is remaining on the P. 5-2
paper transport path when power is turned ON.
E061 Incorrect paper size setting for upper drawer: The P. 5-2
size of paper in the 1st drawer differs from size set-
ting of the equipment.
E062 Incorrect paper size setting for lower drawer: The P. 5-2
size of paper in the 2nd drawer differs from size set-
ting of the equipment.
E063 Incorrect paper size setting for PFP upper drawer: P. 5-2
The size of paper in the 3rd drawer differs from size
setting of the equipment.
E064 Incorrect paper size setting for PFP lower drawer: P. 5-2
The size of paper in the 4th drawer differs from size
E065 Incorrect paper size setting for bypass tray: The P. 5-2
size of paper in the bypass tray differs from size
E090 HDD abnormality causes jam: Image data to be P. 5-3
printed cannot be prepared.
E110 Paper misfeeding ADU misfeeding (Paper not reaching the 1st trans- P. 5-15
port sensor): The paper which has passed through
ADU does not reach the 1st transport sensor during
duplex printing.
E120 Bypass misfeeding (Paper not reaching the 1st P. 5-16
transport sensor): The paper fed from the bypass
tray does not reach the 1st transport sensor.
E130 Upper drawer misfeeding (Paper not reaching the P. 5-17
1st transport sensor): The paper fed from the upper
drawer does not reach the 1st transport sensor.
E140 Lower drawer misfeeding (Paper not reaching the P. 5-18
2nd transport sensor): The paper fed from the lower
drawer does not reach the 2nd transport sensor.
E150 PFP upper drawer misfeeding (Paper not reaching P. 5-19
the PFP upper drawer feed sensor): The paper fed
from the PFP upper drawer does not reach the PFP
upper drawer feed sensor.
E160 Paper misfeeding PFP lower drawer misfeeding (Paper not reaching P. 5-20
the PFP lower drawer feed sensor): The paper fed
from the PFP lower drawer does not reach the PFP
lower drawer feed sensor.
E190 LCF misfeeding (Paper not reaching the LCF feed P. 5-21
sensor): The paper fed from the LCF does not
reach the LCF feed sensor.
E200 Paper transport jam Upper drawer transport jam (Paper not reaching the P. 5-3
registration sensor): The paper does not reach the
registration sensor after it has passed the 1st trans-
port sensor.
E210 Lower drawer transport jam (Paper not reaching the P. 5-3
registration sensor): The paper does not reach the
registration sensor after it has passed the 1st trans-
port sensor.
E220 Lower drawer transport jam (Paper not reaching the P. 5-4
1st transport sensor): The paper does not reach the
1st transport sensor after it has passed the lower
drawer feed sensor.
E270 Bypass transport jam (paper not reaching the regis- P. 5-5
tration sensor): The paper does not reach the regis-
tration sensor after it has passed the 1st transport
sensor.
E280 ADU transport jam (paper not reaching the registra- P. 5-5
tion sensor): The paper which has passed through
ADU and the 1st transport sensor does not reach
the registration sensor during duplex printing.
E300 PFP upper drawer transport jam (Paper not reach- P. 5-3
ing the registration sensor): The paper does not
reach the registration sensor after it has passed the
1st transport sensor.
ing the 1st transport sensor): The paper does not
reach the 1st transport sensor after it has passed
the 2nd transport sensor.
ing the 2nd transport sensor): The paper does not
reach the 2nd transport sensor after it has passed
the PFP upper drawer feed sensor.
E330 PFP lower drawer transport jam (Paper not reach- P. 5-3
ing the registration sensor): The paper does not
reach the registration sensor after it has passed the
1st transport sensor.
ing the 1st transport sensor): The paper does not
reach the 1st transport sensor after it has passed
the PFP lower drawer feed sensor.
ing the 2nd transport sensor): The paper does not
reach the 2nd transport sensor after it has passed
the PFP upper drawer feed sensor.
ing the PFP upper drawer feed sensor): The paper
does not reach the PFP upper drawer feed sensor
after it has passed the PFP lower drawer feed sen-
sor.
e-STUDIO200L/202L/230/232/280/282
E3C0 Paper transport jam LCF transport jam (Paper not reaching the registra- P. 5-3
tion sensor): The paper does not reach the registra-
tion sensor after it has passed the 1st transport
sensor.
E3D0 LCF transport jam (Paper not reaching the 1st P. 5-4
transport sensor): The paper does not reach the 1st
transport sensor after it has passed the 2nd trans-
port sensor. 2
E3E0 LCF transport jam (Paper not reaching the 2nd P. 5-6
transport sensor): The paper does not reach the
2nd transport sensor after it has passed the LCF
feed sensor.
E400 Cover open jam Transfer cover open jam: The transfer cover has P. 5-22
opened during printing.
E410 Front cover open jam: The front cover has opened P. 5-23
during printing.
E420 PFP side cover open jam: The PFP side cover has P. 5-24
E430 ADU open jam: The ADU has opened during print- P. 5-25
ing.
E440 Side cover open jam: The side cover has opened P. 5-25
during printing.
E450 LCF side cover open jam: The LCF side cover has P. 5-26
E480 Bridge unit open jam: The bridge unit has opened P. 5-26
during printing.
E490 Job separator cover open jam: The job separator P. 5-27
cover has opened during printing.
E491 Offset tray cover open jam: The offset tray cover P. 5-27
has opened during printing.
E510 Paper transport jam Stop jam in the ADU: The paper does not reach the P. 5-8
(ADU section) ADU exit sensor after it has passed the ADU
entrance sensor.
E520 Jam not reaching the ADU entrance sensor: The P. 5-9
paper does not reach the ADU entrance sensor
after it is switchbacked in the exit section.
E550 Other paper jam Paper remaining jam on the transport path: The P. 5-10
paper is remaining on the transport path when print-
ing is finished (caused by a multiple paper feeding).
E711 RADF jam Jam not reaching the original length sensor: The P. 5-28
original fed from the original feeding tray does not
reach the original length sensor.
E712 Jam not reaching the registration sensor: The origi- P. 5-28
nal fed from the original feeding tray does not reach
the registration sensor.
E713 Stop jam at the original length sensor: The trailing P. 5-28
edge of the original does not pass the original
length sensor after its leading edge has reached
this sensor.
E714 Feed signal reception jam: The feed signal is P. 5-29
received even no original exists on the original
feeding tray.
E721 Jam not reaching the read sensor: The original P. 5-29
does not reach the read sensor after it has passed
the registration sensor (when scanning obverse
side) or the reverse sensor (when scanning reverse
side).
E722 Jam not reaching the exit sensor (during scanning): P. 5-30
The original which passed the read sensor does not
reach the exit sensor when it is transported from the
scanning section to exit section.
E723 Jam not reaching the reverse sensor (during scan- P. 5-30
ning): The original which passed the read sensor
does not reach the reverse sensor when it is trans-
ported from the scanning section to reverse section.
E724 Stop jam at the registration sensor: The trailing P. 5-30
edge of the original does not pass the registration
sensor after its leading edge has reached this sen-
sor.
E725 Stop jam at the read sensor: The trailing edge of the P. 5-31
original does not pass the read sensor after its lead-
ing edge has reached this sensor.
E726 Transport/exit signal reception jam: RADF receives P. 5-31
the transport/exit reception signal from the equip-
ment when no original is at the exposure waiting
position.
E731 Stop jam at the exit sensor: The trailing edge of the P. 5-32
original does not pass the exit sensor after its lead-
ing edge has reached this sensor.
E741 Stop jam at the reverse sensor: The trailing edge of P. 5-32
the original does not pass the reversal sensor after
its leading edge has reached this sensor.
E742 Jam not reaching the reverse sensor (during P. 5-33
reverse feeding): The leading edge of the original
does not reach the reverse sensor when original is
fed from the reverse section.
E743 Jam not reaching the exit sensor (during reverse P. 5-33
feeding): The original does not reach the exit sen-
sor after it has passed the reverse sensor when the
original is exited from the reverse section.
E860 RADF jam access cover open: The RADF jam P. 5-34
access cover has opened during RADF operation.
E870 RADF open jam: RADF has opened during RADF P. 5-34
operation.
e-STUDIO200L/202L/230/232/280/282d
2-4
E910 Finisher jam Jam at the bridge unit transport sensor-1: The P. 5-35
(Bridge unit) paper does not reach the bridge unit transport sen-
sor-1 after it has passed the exit sensor.
E920 Stop jam at the bridge unit transport sensor-1: The P. 5-35
trailing edge of the paper does not pass the bridge
unit transport sensor-1 after its leading edge has
reached the sensor.
E930 Jam at the bridge unit transport sensor-2: The trail- P. 5-35 2
ing edge of the paper does not reach the bridge unit
transport sensor-2 after its leading edge has
reached the bridge unit transport sensor-1.
E940 Stop jam at the bridge unit transport sensor-2: The P. 5-35
trailing edge of the paper does not reach the bridge
unit transport sensor-2 after its leading edge has
reached the bridge unit transport sensor-2.
E950 Job separator jam Jam not reaching the job separator transport sen- P. 5-11
sor: The paper has passed through the exit sensor
does not reach the job separator transport sensor.
E951 Stop jam at the job separator transport sensor: The P. 5-11
trailing edge of the paper does not pass the job sep-
arator transport sensor.
E960 Offset tray jam Jam not reaching the offset tray transport sensor: P. 5-11
The paper has passed through the exit sensor does
not reach the offset tray transport sensor.
E961 Stop jam at the offset tray transport sensor: The P. 5-11
trailing edge of the paper does not pass the offset
tray transport sensor.
E9F0 Finisher jam Punching jam: Punching is not performed properly. P. 5-36
(Puncher unit) [MJ-1025 (When MJ-6005 is installed)]
EA10 Finisher jam Paper transport delay jam: The paper which has P. 5-37
(Finisher unit) passed the bridge unit does not reach the inlet sen-
sor. [MJ-1022/1025]
EA20 Paper transport stop jam: The paper does not pass P. 5-38
through the inlet sensor. [MJ-1022/1025]
EA30 Power-ON jam: Paper exists at the inlet sensor P. 5-39
when power is turned ON. [MJ-1022/1025]
EA40 Door open jam: The finisher has been released P. 5-40
from the equipment during printing. [MJ-1022/1025]
EA50 Stapling jam: Stapling is not performed properly. P. 5-41
[MJ-1022/1025]
EA60 Early arrival jam: The inlet sensor detects the paper P. 5-42
earlier than a specified timing. [MJ-1022]
EA70 Stack delivery jam: It cannot deliver the stack of P. 5-43
paper on the intermediary process tray to the stack
tray. [MJ-1022/1025]
EAB0 Finisher jam Saddle paper transport stop jam: The paper which P. 5-45
(Saddle Stitcher sec- passed through the inlet sensor does not reach or
tion) pass through the folding position sensor. [MJ-1025]
EAC0 Saddle transport delay jam: The paper which has P. 5-45
reached the inlet sensor does not pass through this
sensor. [MJ-1025]
EAD0 Other paper jam Print end command time-out jam: The printing has P. 5-46
not finished normally because of the communica-
tion error between the SYS board and LGC board
at the end of printing.
© June 2004 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO200L/202L/230/232/280/282

2-5
EAE0 Finisher jam Receiving time time-out jam: The printing has been P. 5-46
interrupted because of the communication error
between the equipment and finisher when the
paper is transported from the equipment to the fin-
isher.
EAF0 Finisher jam Stack return jam: It cannot load the paper which P. 5-44
(Finisher unit) passed through the delivery roller on the intermedi-
ary process tray. [MJ-1022]
EB30 Finisher jam Ready time time-out jam: The equipment judges P. 5-46
that the paper transport to the finisher is disabled
because of the communication error between the
equipment and finisher at the start of printing.
EB50 Paper transport jam Paper remaining on the transport path: The multiple P. 5-12
feeding of preceding paper caused the misfeeding
of upcoming paper.
EB60 Paper remaining on the transport path: The multiple P. 5-14
feeding of preceding paper caused the misfeeding
of upcoming paper (redetection after no jam is
detected at [EB50]).
e-STUDIO200L/202L/230/232/280/282 © June 2004 TOSHIBA TEC CORPORATION All rights reserved

2-6
2.1.2 Service call

C010 Drive system Main motor abnormality: The main motor is not rotating P. 5-47
related service call normally.
C040 Paper feeding sys- PFP motor abnormality: The PFP motor is not rotating P. 5-48
tem related ser- normally.
C130 vice call Upper drawer tray abnormality: The upper drawer tray P. 5-49
motor is not rotating or the upper drawer tray is not mov-
2
ing normally.
C140 Lower drawer tray abnormality: The lower drawer tray P. 5-49
motor is not rotating or the lower drawer tray is not mov-
ing normally.
C150 PFP upper drawer tray abnormality: The PFP upper P. 5-50
drawer tray motor is not rotating or the PFP upper drawer
tray is not moving normally.
C160 PFP lower drawer tray abnormality: The PFP lower P. 5-50
drawer tray motor is not rotating or the PFP lower drawer
tray is not moving normally.
C180 LCF tray-up motor abnormality: The LCF tray-up motor is P. 5-51
not rotating or the LCF tray is not moving normally.
C1A0 LCF end fence motor abnormality: The LCF end fence P. 5-52
motor is not rotating or the LCF end fence is not moving
normally.
C1B0 LCF transport motor abnormality: The LCF transport P. 5-53
motor is not rotating normally.
C260 Scanning system Peak detection error: Lighting of the exposure lamp P. 5-54
related service call (white reference) is not detected when power is turned
ON.
C270 Carriage home position sensor not turning OFF within a P. 5-55
specified period of time: The carriage does not shift from
its home position in a specified period of time.
C280 Carriage home position sensor not turning ON within a P. 5-55
specified period of time: The carriage does not reach to
its home position in a specified period of time.
C410 Fuser unit related Thermistor or heater abnormality at power-ON: Abnor- P. 5-56
service call mality of service call the thermistor is detected when
power is turned ON or the temperature of the fuser roller
does not rise in a specified period of time after power is
turned ON.
C430 Thermistor abnormality after abnormality judgment: P. 5-57
Abnormality of the thermistor is detected after a specified
period of time has passed from power-ON (including
ready state).
C440 Heater abnormality after abnormality judgment: The tem- P. 5-57
perature of the fuser roller has exceeded the range of
control (in this case, the main switch turns OFF automati-
cally) or does not even reach the range.
C450 Thermistor abnormality during printing: Abnormality of the P. 5-57
thermistor is detected during printing.
C550 Optional communi- RADF I/F error: Communication error has occurred P. 5-58
(C780) cation related ser- between the RADF and the scanner.
C570 vice call Communication error between Engine-CPU and IPC P. 5-58
board
C580 Communication error between IPC board and finisher P. 5-58

2-7
07/04
C730 RADF related ser- EEPROM initialization error: EEPROM is not initialized P. 5-59
vice call normally when performing the code 05-356.
C740 Reverse sensor adjustment error P. 5-59
C810 Fan motor abnormality: The fan motor is not rotating nor- P. 5-59
mally.
C820 Read sensor adjustment error: The read sensor cannot P. 5-59
be adjusted normally when performing the code 05-356.
C830 Original length sensor adjustment error: The original P. 5-59
length sensor cannot be adjusted normally when per-
forming the code 05-356.
C940 Circuit related ser- Engine-CPU abnormality P. 5-76
vice call
C970 Process related High-voltage transformer abnormality: Leakage of the P. 5-76
service call main charger is detected.
CA10 Laser optical unit Polygonal motor abnormality: The polygonal motor is not P. 5-60
related service call rotating normally.
CA20 H-Sync detection error: H-Sync detection PC board can- P. 5-60
not detect laser beams.
CB10 Finisher related Transport motor abnormality: The transport motor or P. 5-61
service call stack transport roller is not rotating normally. [MJ-1025]
CB20 Delivery motor abnormality: Delivery motor or delivery P. 5-62
roller is not rotating normally. [MJ-1022/1025]
CB30 Tray lift motor abnormality: The tray lift motor is not rotat- P. 5-63
ing normally or the delivery tray is not moving normally.
[MJ-1025]
CB50 Staple motor (staple/fold) abnormality: The staple motor P. 5-64
is not rotating normally or the stapler is not moving nor-
mally. [MJ-1025]
CB60 Stapler unit shift motor abnormality: The stapler unit shift P. 5-66
motor is not rotating normally or the Stapler Unit is not
moving normally. [MJ-1025]
CB80 Backup RAM data abnormality: P. 5-67
1) Abnormality of checksum value on finisher controller
board is detected when the power is turned on.
[MJ-1025]
2) Abnormality of checksum value on punch controller
board is detected when the power is turned on.
[MJ-1025 (when MJ-6005 is installed)]
CC30 Stack processing motor abnormality: The stack process- P. 5-67
ing motor is not rotating normally or the stack delivery belt
is not moving normally. [MJ-1022]
Paddle motor abnormality: The paddle motor is not rotat-
ing normally or the swing guide is not moving normally.
[MJ-1025]
CC50 Horizontal registration motor abnormality: The horizontal P. 5-69
registration motor is not rotating normally or the puncher
is not moving normally.
CC60 Punch motor abnormality: The punch motor is not rotating P. 5-69
normally or the puncher is not moving normally.
CC80 Front jogging motor abnormality: Front jogging motor is P. 5-70
not rotating normally or the front alignment plate is not
Alignment motor (front) abnormality: The alignment motor
(front) is not rotating normally or the front alignment plate
is not moving normally. [MJ-1025]
CC90 Upper stack tray lift motor abnormality: The upper stack P. 5-71
tray lift motor is not rotating or the upper stack tray is not

2-8
06/09
CCA0 Finisher related Lower stack tray lift motor abnormality: The lower stack P. 5-72
service call tray lift motor is not rotating or the lower stack tray is not
CCB0 Rear jogging motor abnormality: Rear jogging motor is P. 5-73
not rotating normally or the rear alignment plate is not
Alignment motor (rear) abnormality: The alignment motor
(rear) is not rotating normally or the rear alignment plate
is not moving normally. [MJ-1025] 2
CDC0 Punch power failure abnormality: 24 V is not applied to P. 5-74
the punch controller board.
CDD0 Folding position sensor abnormality: Automatic adjust- P. 5-74
ment of the folding position sensor can not be performed
properly. [MJ-1025]
CDE0 Paddle motor abnormality: The paddle motor does not P. 5-75
rotate properly. [MJ-1025]
CDF0 Offset tray related Initialization error of the offset tray: The home position of P. 5-76
service call the separator cannot be detected when the power is
turned ON.
CE00 Finisher related Communication error between finisher unit and puncher P. 5-75
service call unit: Communication error between the finisher controller
PC board and punch controller PC board.
CF60 Other service call Toner for recycle transport area lock P. 5-76
F070 Communication Communication error between System-CPU and Engine- P. 5-58
related service call CPU
F090 Other service call SRAM abnormality on the SYS board P. 5-76
F091 NVRAM abnormality on the SYS board P. 5-77
F092 SRAM and NVRAM abnormality on the SYS board P. 5-77
F100 HDD format error: HDD cannot be initialized normally. P. 5-77
F101 HDD unmounted: Connection of HDD cannot be P. 5-77
detected.
F102 HDD start error: HDD cannot become ‘Ready’ state. P. 5-77
F103 HDD transfer time-out: Reading/writing cannot be per- P. 5-77
formed in the specified period of time.
F104 HDD data error: Abnormality is detected in the data of P. 5-77
HDD.
F105 HDD other error P. 5-77
F106 Point and Print partition damage P. 5-78
F107 /SHR partition damage P. 5-78
F108 /SHA partition damage P. 5-78
F110 Communication Communication error between System-CPU and Scan- P. 5-58
related service call ner-CPU
F111 Scanner response abnormality P. 5-58
F120 Other service call Database abnormality: Database is not operating nor- P. 5-78
mally.
F130 Invaid MAC address P. 5-78
F200 Data overwrite kit (GP-1050/1060) is taken off P. 5-78

2-9
2.1.3 Error in Internet FAX / Scanning Function
1) Internet FAX related error
(when GM-1020/3020, 1030/3030, 2020 or 2030 is installed (e-STUDIO200L/230/280))
(when GM-1070/4070, 1080U/4080U, 2070 or 2080U is installed (e-STUDIO202L/232/282))
Error code Contents Troubleshooting
1C10 System access abnormality P. 5-79
1C11 Insufficient memory P. 5-79
1C12 Message reception error P. 5-79
1C13 Message transmission error P. 5-79
1C14 Invalid parameter P. 5-79
1C15 Exceeding file capacity P. 5-79
1C20 System management module access abnormality P. 5-79
1C21 Job control module access abnormality P. 5-79
1C22 Job control module access abnormality P. 5-79
1C30 Directory creation failure P. 5-80
1C31 File creation failure P. 5-80
1C32 File deletion failure P. 5-79
1C33 File access failure P. 5-80
1C40 Image conversion abnormality P. 5-80
1C60 HDD full failure during processing P. 5-80
1C61 Address Book reading failure P. 5-80
1C62 Memory acquiring failure P. 5-80
1C63 Terminal IP address unset P. 5-80
1C64 Terminal mail address unset P. 5-80
1C65 SMTP address unset P. 5-80
1C66 Server time time-out error P. 5-80
1C67 NIC time time-out error P. 5-80
1C68 NIC access error P. 5-80
1C69 SMTP server connection error P. 5-81
1C6A HOST NAME error P. 5-81
1C6B Terminal mail address error P. 5-81
1C6C Destination mail address error P. 5-81
1C6D System error P. 5-80
1C70 SMTP client OFF P. 5-81
1C71 SMTP authentication error P. 5-81
1C72 POP before SMTP error P. 5-81
1C80 Internet FAX transmission failure when processing E-mail job received P. 5-81
1C81 Onramp Gateway transmission failure P. 5-81
1C82 Internet FAX transmission failure when processing FAX job received P. 5-81
1CC0 Job canceling -
1CC1 Power failure P. 5-81

2 - 10
05/11
2) RFC related error
Message displayed in the
TopAccess screen
2500 Syntax error, command unrecog- HOST NAME error (RFC: 500) P. 5-82
nized Destination mail address error
(RFC: 500)
Terminal mail address error 2
(RFC: 500)
2501 Syntax error in parameters or HOST NAME error (RFC: 501) P. 5-82
arguments Destination mail address error
(RFC: 501)
Terminal mail address error
(RFC: 501)
2503 Bad sequence of commands Destination mail address error P. 5-82
(RFC: 503)
2504 Command parameter not imple- HOST NAME error (RFC: 504) P. 5-82
mented
2550 Mailbox unavailable Destination mail address error P. 5-82
(RFC: 550)
2551 User not local Destination mail address error P. 5-82
(RFC: 551)
2552 Insufficient system storage Terminal/Destination mail address error P. 5-82
(RFC: 552)
2553 Mailbox name not allowed Destination mail address error P. 5-82
(RFC: 553)

2 - 11
05/11
3) Electronic Filing related error
TopAccess screen
2B10 There was no applicable job. No applicable job error in job control P. 5-83
module
2B11 Job status failed. JOB status abnormality P. 5-83
2B20 Failed to access file. File library function error P. 5-83
2B30 Insufficient disk space. Insufficient disk space in /SHR partition P. 5-83
2B31 Failed to access Electronic Filing. Status of specified Electronic Filing or P. 5-83
folder is undefined or being created/
deleted
2B32 Failed to print Electronic Filing Electronic Filing printing failure: P. 5-83
document. Specified document can not be printed
because of client's access (being edited,
etc.).
2B50 Failed to process image. Image library error P. 5-83
2B51 Failed to process print image. List library error P. 5-83
2B71 Document(s) expire(s) in a few Documents expiring in a few days exist -
days
2B80 Hard Disk space for Electronic Hard disk space in /SHR partition is -
Filing nearly full. nearly full (90%).
2B90 Insufficient Memory. Insufficient memory capacity P. 5-83
2BA0 Invalid Box password specified. Invalid Box password P. 5-84
2BB0 Job canceled Job canceling -
2BB1 Power failure occurred Power failure P. 5-84
2BC0 System fatal error. Fatal failure occurred. P. 5-83
2BC1 Failed to acquire resource. System management module resource P. 5-83
acquiring failure
2BD0 Power failure occurred during e- Power failure occurred during restoring P. 5-84
Filing restoring. of Electronic Filing
2BE0 Failed to get machine parameter. Machine parameter reading failure P. 5-84
2BF0 Maximum number of pages has Exceeding maximum number of pages P. 5-84
been exceeded (list Maximum)
2BF1 Maximum number of documents Exceeding maximum number of docu- P. 5-84
has been exceeded (list Maxi- ments
mum)
2BF2 Maximum number of folders has Exceeding maximum number of folders P. 5-84
been exceeded (list Maximum)

2 - 12
4) E-mail related error
TopAccess screen
2C10 Illegal Job status System access abnormality P. 5-85
2C11 Not enough memory Insufficient memory P. 5-85
2C12 Illegal Job status Message reception error P. 5-85 2
2C13 Illegal Job status Message transmission error P. 5-85
2C14 Invalid parameter specified Invalid parameter P. 5-85
2C15 Message size exceeded limit or Exceeding file capacity P. 5-85
maximum size
2C20 Illegal Job status System management module access P. 5-85
abnormality
2C21 Illegal Job status Job control module access abnormality P. 5-85
2C22 Illegal Job status Job control module access abnormality P. 5-85
2C30 Failed to create directory Directory creation failure P. 5-85
2C31 Failed to create file File creation failure P. 5-85
2C32 Failed to delete file File deletion failure P. 5-85
2C33 Failed to create file File access failure P. 5-85
2C40 Failed to convert image file for- Image conversion abnormality P. 5-85
mat
2C60 Failed to process your Job. Insuf- HDD full failure during processing P. 5-86
ficient disk space.
2C61 Failed to read AddressBook Address Book reading failure P. 5-86
2C62 Not enough memory Memory acquiring failure P. 5-85
2C63 Invalid Domain Address Terminal IP address unset P. 5-86
2C64 Invalid Domain Address Terminal mail address unset P. 5-86
2C65 Failed to connect to SMTP server SMTP address unset P. 5-86
2C66 Failed to connect to SMTP server Server time time-out error P. 5-86
2C67 Failed to send E-Mail message NIC time time-out error P. 5-86
2C68 Failed to send E-Mail message NIC access error P. 5-86
2C69 Failed to connect to SMTP server SMTP server connection error P. 5-86
2C6A Failed to send E-Mail message HOST NAME error (No RFC error) P. 5-86
2C6B Invalid address specified in From: Terminal mail address error P. 5-86
field
2C6C Invalid address specified in To: Destination mail address error (No RFC P. 5-87
field error)
2C6D NIC system error System error P. 5-86
2C70 SMTP service is not available SMTP client OFF P. 5-87
2C71 Failed SMTP Authentication SMTP authentication error P. 5-87
2C72 POP Before SMTP Authentica- POP before SMTP error P. 5-87
tion Failed
2C80 Failed to process received E-mail E-mail transmission failure when pro- P. 5-87
job cessing E-mail job received
2C81 Failed to process received Fax Process failure of FAX job received P. 5-87
job
2CC0 Job canceled Job canceling -
2CC1 Power failure occurred Power failure P. 5-87

2 - 13
05/11
5) File sharing related error
TopAccess screen
2D10 Illegal Job status System access abnormality P. 5-88
2D11 Not enough memory Insufficient memory P. 5-88
2D12 Illegal Job status Message reception error P. 5-88
2D13 Illegal Job status Message transmission error P. 5-88
2D14 Invalid parameter specified Invalid parameter P. 5-88
2D15 There are too many documents in Exceeding document number P. 5-88
the folder. Failed in creating new
document.
2D20 Illegal Job status System management module access P. 5-88
abnormality
2D21 Illegal Job status Job control module access abnormality P. 5-88
2D22 Illegal Job status Job control module access abnormality P. 5-88
2D30 Failed to create directory Directory creation failure P. 5-88
2D31 Failed to create file File creation failure P. 5-88
2D32 Failed to delete file File deletion failure P. 5-88
2D33 Failed to create file File access failure P. 5-88
2D40 Failed to convert image file for- Image conversion abnormality P. 5-89
mat
2D60 Failed to copy file File library access abnormality P. 5-88
2D61 Invalid parameter specified Invalid parameter P. 5-88
2D62 Failed to connect to network des- File server connection error P. 5-89
tination. Check destination path
2D63 Specified network path is invalid. Invalid network path P. 5-89
Check destination path
2D64 Logon to file server failed. Check Login failure P. 5-89
username and password
2D65 There are too many documents in Exceeding documents in folder: Creating P. 5-89
the folder. Failed in creating new new document is failed.
document.
2D66 Failed to process your Job. Insuf- HDD full failure during processing P. 5-89
ficient disk space.
2D67 FTP service is not available FTP service not available P. 5-89
2D68 File Sharing service is not avail- File sharing service not available P. 5-89
able
2DA0 Expired scan documents deleted Periodical deletion of scanned docu- -
from share folder. ments completed properly.
2DA1 Expired Sent Fax documents Periodical deletion of transmitted FAX -
deleted from shared folder. documents completed properly.
2DA2 Expired Received Fax documents Periodical deletion of received FAX doc- -
deleted from shared folder. uments completed properly.
2DA3 Scanned documents in shared Manual deletion of scanned documents -
folder deleted upon user's completed properly.
request.
2DA4 Sent Fax Documents in shared Manual deletion of transmitted FAX doc- -
folder deleted upon user's uments completed properly.
request.
2DA5 Received Fax Documents in Manual deletion of received FAX docu- -
shared folder deleted upon user's ments completed properly.
request.
2DA6 Failed to delete file. File deletion failure P. 5-88

2 - 14
05/11
TopAccess screen
2DA7 Failed to acquire resource. Resource acquiring failure P. 5-88
2DC0 Job canceled Job canceling -
2DC1 Power failure occurred Power failure P. 5-89

2 - 15
6) E-mail reception related error
TopAccess screen
3A10 MIME Error has been detected in E-mail MIME error P. 5-90
the received mail.
3A11 MIME Error has been detected in P. 5-90
the received mail. This mail has
been transferred to the adminis-
trator.
3A12 MIME Error has been detected in P. 5-90
the received mail. This mail could
not be transferred to the adminis-
trator.
3A20 Analyze Error has been detected E-mail analysis error P. 5-90
in the received mail.
3A21 Analyze Error has been detected P. 5-90
in the received mail. This mail
has been transferred to the
administrator.
3A22 Analyze Error has been detected P. 5-90
could not be transferred to the
administrator.
3A30 Whole partial mails were not Partial mail time-out error P. 5-90
reached by timeout.
3A40 Partial Mail Error has been Partial mail related error P. 5-90
detected in the received mail.
3A50 HDD Full Error has been Insufficient HDD capacity error P. 5-90
occurred in this mail.
3A51 HDD Full Error has been P. 5-90
occurred in this mail. This mail
administrator.
3A52 HDD Full Error has been P. 5-90
administrator.
3A60 HDD Full Warning has been Warning of insufficient HDD capacity P. 5-90
occurred in this mail.
3A61 HDD Full Warning has been P. 5-90
administrator.
3A62 HDD Full Warning has been P. 5-90
administrator.
3A70 Receiving partial mail was Warning of partial mail interruption P. 5-90
aborted since the partial mail set-
ting has been changed to Dis-
able.

2 - 16
05/11
TopAccess screen
3A80 Partial mail was received during Partial mail reception setting OFF P. 5-90
the partial mail setting is disabled.
3A81 Partial mail was received during P. 5-90
This mail has been transferred to
the administrator.
3A82 Partial mail was received during P. 5-90 2
This mail could not be transferred
to the administrator.
3B10 Format Error has been detected E-mail format error P. 5-90
3B11 Format Error has been detected P. 5-90
administrator.
3B12 Format Error has been detected P. 5-90
administrator.
3B20 Content-Type Error has been Content-Type error P. 5-90
3B21 Content-Type Error has been P. 5-90
the administrator.
3B22 Content-Type Error has been P. 5-90
3B30 Charset Error has been detected Charset error P. 5-90
3B31 Charset Error has been detected P. 5-90
administrator.
3B32 Charset Error has been detected P. 5-90
administrator.
3B40 Decode Error has been detected E-mail decode error P. 5-90
3B41 Decode Error has been detected P. 5-90
administrator.
3B42 Decode Error has been detected P. 5-90
administrator.

2 - 17
TopAccess screen
3C10 Tiff Analyze Error has been TIFF analysis error P. 5-91
3C11 Tiff Analyze Error has been P. 5-91
the administrator.
3C20 Tiff Compression Error has been TIFF compression error P. 5-91
3C21 Tiff Compression Error has been P. 5-91
the administrator.
3C22 Tiff Compression Error has been P. 5-91
3C30 Tiff Resolution Error has been TIFF resolution error P. 5-91
3C31 Tiff Resolution Error has been P. 5-91
the administrator.
3C32 Tiff Resolution Error has been P. 5-91
3C40 Tiff Paper Size Error has been TIFF paper size error P. 5-91
3C41 Tiff Paper Size Error has been P. 5-91
the administrator.
3C42 Tiff Paper Size Error has been P. 5-91
3C50 Offramp Destination Error has Offramp destination error P. 5-91
been detected in the received
mail.
3C51 Offramp Destination Error has P. 5-91
mail. This mail has been trans-
ferred to the administrator.
3C52 Offramp Destination Error has P. 5-91
mail. This mail could not be trans-
ferred to the administrator.

2 - 18
TopAccess screen
3C60 Offramp Security Error has been Offramp security error P. 5-91
3C61 Offramp Security Error has been P. 5-91
the administrator.
3C62 Offramp Security Error has been P. 5-91 2
3C70 Power Failure has been occurred Power failure error P. 5-91
in E-mail receiving.
3D10 SMTP Destination Error has been Destination address error P. 5-91
This mail was deleted.
3D20 Offramp Destination limitation Offramp destination limitation error P. 5-91
Error has been detected in the
received mail.
3D30 Fax Board Error has been FAX board error P. 5-91
occurred in the received mail.
3E10 POP3 Connection Error has been POP3 server connection error P. 5-92
3E20 POP3 Connection Timeout Error POP3 server connection time-out error P. 5-92
has been occurred in the
received mail.
3E30 POP3 Login Error has been POP3 login error P. 5-92
3E40 POP3 Login Error occurred in POP3 login method error P. 5-92
received mail.
3F00 File I/O Error has been occurred File I/O error P. 5-92
3F10 in this mail. The mail could not be P. 5-92
received until File I/O is recov-
3F20 ered. P. 5-92
3F30 P. 5-92
3F40 P. 5-92

2 - 19
05/11
2.1.4 Printer function error
Following codes are displayed at the end of the user name on the print job log screen
4030 No printer kit / Invalid: When the printer kit or printer/scanner kit is not P. 5-92
installed, network print is performed after the trial period.
4031 HDD full during print: Large quantity image data by private print or invalid P. 5-92
network print are saved in HDD.
4032 Private-print-only error: Jobs other than Private print jobs cannot be per- P. 5-92
formed.
4033 Printing data storing limitation error: Printing with its data being stored to the P. 5-92
HDD temporarily (Proof print, Private print, Scheduled print, etc.) cannot be
performed.
4034 e-Filing storing limitation error: Printing with its data being stored to the HDD P. 5-92
(print and e-Filing, print to e-Filing, etc.) cannot be performed.
4035 Local file storing limitation error: Network FAX or Internet FAX cannot be sent P. 5-92
when "Local" is selected for the destination of the file to save.
4036 User authentication error: The user who intended to print a document is not P. 5-92
registered as a user.
A221 Print job cancellation: Print job (copy, list print, network print) is deleted from P. 5-92
the print job screen.
A222 Print job power failure: The power of the equipment is turned OFF during P. 5-92
print job (copy, list print, network print).
A290 Limit over error: The numbers of output pages have exceeded those speci- P. 5-93
fied with both of the department code and the user code at the same time.
A291 Limit over error: The number of output pages has exceeded the one speci- P. 5-93
fied with the user code.
A292 Limit over error: The number of output pages has exceeded the one speci- P. 5-93
fied with the department code.

2 - 20
05/11

Toshiba Digital Copiers Error Codes PDF

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ERROR CODE AND SELF-DIAGNOSTIC MODE

Error Code List

Error code Classification Contents Troubleshooting

© June 2004 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO200L/202L/230/232/280/282

e-STUDIO200L/202L/230/232/280/282 © June 2004 TOSHIBA TEC CORPORATION All rights reserved

Error code Classification Contents Troubleshooting

© June 2004 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO200L/202L/230/232/280/282

e-STUDIO200L/202L/230/232/280/282 © June 2004 TOSHIBA TEC CORPORATION All rights reserved

© June 2004 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO200L/202L/230/232/280/282

e-STUDIO200L/202L/230/232/280/282 © June 2004 TOSHIBA TEC CORPORATION All rights reserved

© June 2004 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO200L/202L/230/232/280/282

e-STUDIO200L/202L/230/232/280/282 © June 2004 TOSHIBA TEC CORPORATION All rights reserved

© June 2004 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO200L/202L/230/232/280/282

e-STUDIO200L/202L/230/232/280/282 © June 2004 TOSHIBA TEC CORPORATION All rights reserved

© June 2004 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO200L/202L/230/232/280/282

e-STUDIO200L/202L/230/232/280/282 © June 2004 TOSHIBA TEC CORPORATION All rights reserved

© June 2004 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO200L/202L/230/232/280/282

e-STUDIO200L/202L/230/232/280/282 © June 2004 TOSHIBA TEC CORPORATION All rights reserved

© June 2004 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO200L/202L/230/232/280/282

e-STUDIO200L/202L/230/232/280/282 © June 2004 TOSHIBA TEC CORPORATION All rights reserved

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