Exam: 642-444 Title: IP Telephony Exam Ver

Exam : 642-444
Title : IP Telephony Exam
Ver : 04.06.06
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QUESTION 1
What is required for the Barge feature to work?
A. a conference bridge
B. a shared line
C. a conference already in process
D. a multiple line appearence
Answer: B
Barge and Privacy
The Barge and Privacy features work with each other. Both features work with only
shared lines.
http://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/products_administration_guide_chapter09186
a
QUESTION 2
Four geographic regions have defined for an IP telephony deployment: Southern
Germany, Northern Germany, Austria, and, Hungary. Although voice bandwidth
within a region is not constrained, voice bandwidth between regions is constrained.
When you configure CallManager, select the most appropriate codec to configure
between the Austria region and the other regions.
A. G.711
B. G.722
C. G.726
D. G.728
E. G.729
F. Wideband
Answer: E
QUESTION 3
The incidence of rogue phones gaining network access has dropped to zero. Which
security solution has most likely been deployed?
A. implementing approved anti-virus software

B. applying O/S patches regularly and often
C. deploying a well-configured firewall
D. requiring signed firmware loads
E. requiring password logins for phone usage
F. deploying secure RTP
Answer: E
Actualtests.com - The Power of Knowing

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QUESTION 4
Which three of the following can be assigned a calling search space? Select three.
A. gateway
B. directory number
C. Meet-Me number
D. route pattern
E. IP phone
Answer: A, B, E
QUESTION 5
What Extension Mobility parameter limits the number of phones to which a user
may log in?
A. maximum login Limit

B. maximum concurrent request
C. multi concurrent usage
D. multi login behavior
Answer: D
Explanation:
Multi login behavior : specifies the behavior for multiple attempted logins by the same
user on different devices. The choices are to allow, not allow, and cause a previous login
to automatically log out.
Incorrect answers:
Maximum concurrent request : specifies the maximum number of login or logout
operations which can occur simultaneously This maximum prevents the Extension
Mobility service from consuming excessive system resources.
There are no such parameters : maximum login Limit or multi concurrent usage
QUESTION 6
What is one reason a certificate is used within Cisco CallManager?
A. to provide licensing data

B. to list firmware revision
C. to provide source authentication
D. to validate signaling
Answer: C
QUESTION 7
Certkiller .com has three locations connected via an IP WAN. Each location has a
CallManager cluster, and the headquarters cluster is connected to all other clusters
via intercluster trunks. Certkiller .com wants to allow up to 8 simultaneous calls

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across the IP WAN. To call between sites, employees dial a 2 digit access code plus
the 4 digit extension. If more than 8 calls are made, or if the IP WAN is not
available, calls should be sent to Certkiller .com's preferred long distance carrier. If
the trunk to the long distance carrier is not available, the local provider should be
used. The long distance carrier requires 10 digits to complete a long distance call.
The local provider requires 11 digits to complete a long distance call but only 7
digits for local calls. What is the minimum number of route required at the
headquarters location?
A. 1
B. 2
C. 3
D. 6
Answer: B
QUESTION 8
Which multiple line appearance parameter sets a number of calls per line beyond
which all incoming calls are forwarded?
A. Maximum Number of Calls

B. Call Forward Busy
C. No Answer Ring Duration
D. Busy Trigger
Answer: D
Call Forward Busy Trigger
Some users might wish to have incoming calls routed to a CFB destination earlier than reaching the maximum
number
of calls allowed per line appearance. The Busy Trigger feature is present in Cisco CallManager 4.0 to satisfy
these
users' requirements. If all the devices that share a particular line are busy, the call to that specific DN is rejected
with a
busy cause. If the CFB destination is set for that DN, this rejected call is routed to the CFB destination.
The Busy Trigger is database configurable per line appearance and per cluster. It cannot exceed the maximum
number
of calls set for this DN. The default value for MCD devices is set to 2. By default, this busy trigger is one for
non-MCD devices. As the maximum number of calls is already limited to 2, this cannot be set for more than 2.
See Table-2 for a comparison of CFB in Cisco CallManager 3.x and Cisco CallManager 4.0.
Table-2

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This Busy Trigger replaces the Call Waiting Flag per DN. During migration, if the Call Waiting Flag is set to
true, the
busy trigger is set to 2. Otherwise, it is set to 1.
Reference:
http://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/products_tech_note09186a00801f3b4e.shtml#
c
Note: B could also be correct
QUESTION 9
Answer:

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Explanation:
Device Configuration with TAPS and BAT in Cisco CallManager Administration
Document ID: 46472
Introduction
The Tool for Auto-Registered Phones Support (TAPS) works in conjunction with the
Bulk Administration Tool (BAT). After the BAT has been used to bulk add phones with
dummy MAC addresses to Cisco CallManager Administration, you can plug the phones
into the network. The administrator or the phones' users can then dial a TAPS directory
number that causes the phone to download its configuration. At the same time, the phone
gets updated in the Cisco CallManager database with the correct MAC address of the
phone. For the TAPS to function, you must make sure that Auto-registration is enabled in
Cisco CallManager Administration (choose System > Cisco CallManager). This
document specifically refers to the installation and configuration of the TAPS.
Reference:
http://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/products_configuration_example09186a00802
QUESTION 10
A CallManager cluster contains one publisher and three subscribers. If the
publisher is unavailable, which one of the following statements is true?
A. Updates to the CallManager configuration on the subscribers will be accepted and will
be uploaded to the publisher when the publisher recovers.
B. CDRs are collected by the subscribers and will be uploaded to the publisher when the
publisher recovers.
C. New CallManager-managed IP telephony devices can be added to the cluster.
D. CDRs are posted to the primary subscriber, which uploads them to the publisher when
the publisher recovers.

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Answer: B
QUESTION 11
How many malicious call identification (MCID) differ between a standard call and a
conference call?
A. There is no difference.
B. The CDR is not flagged in a conference call.
C. There is no MCID-O message to the PSTN in a conference call.
D. There is no message to the Cisco CallManager administrator in a conference call.
Answer: C
Introducing Malicious Call Identification
Malicious Call Identification (MCID), an internetwork service, allows users to initiate a
sequence of events when they receive calls with a malicious intent. The user who
receives a disturbing call can invoke the MCID feature by using a softkey or feature code
while connected to the call. The MCID service immediately flags the call as a malicious
call with an alarm notification to the Cisco CallManager administrator. The MCID
service flags the call detail record (CDR) with the MCID notice and sends a notification
to the off-net PSTN that a malicious call is in progress.
The system supports the MCID service, which is an ISDN PRI service, when using PRI
connections to the PSTN. The MCID service includes two components:
MCID-O-An originating componenet that invokes the feature upon the user`s request
and sends the invocation request to the connected network.
MCID-T-A terminating component that receives the invocation request from the
connected network and responds with a success or failure message that indicates whether
the service can be performed.
NoteCiscoCallManager supports only the originating component at this time
Conference Calls
When a user is connected to a conference, the user can use the MCID feature to flag the
call as a malicious call. CiscoCallManager sends the MCID indication to the user,
generates the alarm, and updates the CDR. However, CiscoCallManager does not send an
MCID invoke message to the connected network that might be involved in the
conference.
Reference:
a
QUESTION 12
A CallManager cluster topology of Cisco MCS 7835s (each capable of supporting
2500 calls) is being designed for an IP telephony network. The cluster design must
1) support up to 3,000 phones
2) provide a level of redundancy
3) be cost effective
4) support a very heavy streamed media file load.

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Given those necessities, which of the following configurations requires the fewest
number of CallManagers but still provides acceptable performance?
A. Four: Publisher, TFTP server, and two Primaries

B. Five: Publisher, TFTP server, two Primaries, and a Secondary (covering both
Primaries)
C. Four: combined Publisher and TFTP server, two Primaries, and a Secondary (covering
both Primaries)
D. Six: Publisher, TFTP server, two Primaries, two secondaries (one for each Primary)
E. Six: Publisher, TFTP server, two Primaries, and a Secondary (covering both
Primaries), and a Tertiary (covering both Primaries)
F. Six: Publisher, TFTP server, two Primaries, two secondaries (one for each Primary),
and two Tertiaries (one for each Primary)
Answer: B
QUESTION 13
Exhibit
Study the exhibit. What CSS should be assigned to a phone in the Phones partition
to allow calls to Service and Local numbers while blocking all other calls?
A. CSS Certkiller A
B. CSS Certkiller B
C. CSS Certkiller C
D. CSS Certkiller D

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Answer: B
QUESTION 14
Which of the steps below are required to enable the Cisco SoftPhone? Select two.
A. Check the CTI Application Use box.

B. Remove the DN from any other device.
C. Add the SoftPhone softkey template.
D. Add the intended user to Cisco CallManager.
E. Identify a unique port to use.
Answer: A, D
Cisco IP SoftPhone Administrator Guide
Adding and Associating a User (Cisco CallManager 3.1 or Later)
Procedure
Step 1 On the Cisco CallManager server machine, log in as an administrator.
Step 2 Click User > Add a New User.
Step 3 Complete all the user fields with the requested information. Required fields are
indicated by an asterisk (*).
Step 4 Click the check box next to "Enable CTI Application Use" so you can use lines in
standalone mode.
Note The Associated PC field is required for collaboration with Virtual Conference
Room.
Reference:
http://www.cisco.com/application/pdf/en/us/guest/products/ps1860/c2001/ccmigration_09186a00800b42b7.pdf
QUESTION 15
What is required for a Cisco IP Phone to obtain an address from a Cisco
CallManager running the DHCP service if they are not both on the same subnet?
A. default router
B. option 150 with the IP address of the CallManager
C. option 86 with the IP address of the TFTP server
D. IP helper address
Answer: D
Explanation: IP helper address modifies the IP phone DHCP broadcast to a unicast so

the request can be routed to other subnets where DHCP server sits on.
QUESTION 16
Based on the following dial-plan rules, what is the minimum number of partitions
that must be defined?
All employees can call local and service numbers.
Managers can call long distance and international numbers.

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Executives can call all numbers.

Only Admins can call executives.
Incoming calls can only routed to IP phones.
A. 3
B. 4
C. 5
D. 6
Answer: B
QUESTION 17
Exhibit
Two options exist for adding a gatekeeper-controlled trunk to support gatekeeper

call administration control. Which two of the following options could be selected to
configure the trunk type as shown in the exhibit? Select two.
A. H.225 Trunk (Gatekeeper Controlled)

B. Inter-Cluster Trunk (Gatekeeper Controlled)
C. Intra-Cluster Trunk (Gatekeeper Controlled)
D. H.323 Trunk (Gatekeeper Controlled)
E. H.245 (Gatekeeper Controlled)
Answer: A, B
Cisco CallManager System Guide, Release 4.0(1)
Understanding Cisco CallManager Trunk Types
Trunk Types in Cisco CallManager Administration
Your choices for configuring trunks in Cisco CallManager depends on whether the IP
WAN uses gatekeepers to handle call routing. Also, the types of call control protocols
that are used in the call-processing environment determine trunk configuration options.
You can configure these types of trunk devices in Cisco CallManager Administration:
1. H.225 Trunk (Gatekeeper Controlled)
2. Intercluster Trunk (Gatekeeper Controlled)
3. Intercluster Trunk (Non-Gatekeeper Controlled)

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4. SIP Trunk
H.225 Trunk (Gatekeeper Controlled)In a H.323 network that uses gatekeepers, use an
H.225 trunk with gatekeeper control to configure a connection to a gatekeeper for access
to other Cisco CallManager clusters and to H.323 devices. An H.225 trunk can
communicate with any H.323 gatekeeper-controlled endpoint. When you configure an
H.323 gateway with gatekeeper control in Cisco CallManager Administration, use an
H.225 trunk. To choose this method, use Device> Trunk and choose H.225 Trunk
(Gatekeeper Controlled).
You also configure route patterns and route groups to route calls to and from the
gatekeeper.
Intercluster Trunk (Gatekeeper Controlled)In a distributed call-processing network with
gatekeepers, use an intercluster trunk with gatekeeper control to configure connections
between clusters of Cisco CallManager systems. Gatekeepers provide call admission
control and address resolution for intercluster calls. A single intercluster trunk can
communicate with all remote clusters. To choose this method, use Device> Trunk and
choose Inter-Cluster Trunk (Gatekeeper Controlled) in CiscoCallManager
Administration.
You also configure route patterns and route groups to route the calls to and from the
gatekeeper. In this configuration, the gatekeeper dynamically determines the appropriate
IP address for the destination of each call, and the local CiscoCallManager uses that IP
address to complete the call
Reference:
a
QUESTION 18
Which two security functions does secure RTP provide? Select two.
A. signaling verification
B. encryption
C. authentication
D. signed images
E. IS identification
F. certificate management
Answer: B, C
MEDIA AUTHENTICATION AND ENCRYPTION USING SECURE RTP ON CISCO
MULTISERVICE AND INTEGRATED SERVICES ROUTERS
Media authentication and encryption features on Cisco's portfolio of multiservice and
integrated services routers helps ensure that voice conversations terminating on either
TDM or analog voice gateway ports are protected from eavesdropping. These reliable,
scalable features provide a secure environment for IP communications over a LAN (local
area network) or WAN (wide area network).
Reference:
http://www.cisco.com/en/US/partner/products/ps5854/products_data_sheet0900aecd8016c784.html

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QUESTION 19
In a centralized call processing environment, locations-based CAC has not been
configured. Four calls are in progress and have consumed the entire bandwidth for
a link. If another call is made over the link, what will be the result?
A. All five calls will proceed but with poor quality.

B. The fifth call will be denied with a fast busy.
C. The fifth call will have poor quality.
D. All calls will proceed normally if LLQ has been configured properly.
Answer: A
QUESTION 20
Where is the setup found for personal address books?
A. through the services softkey of the phone

B. on a web page accessible by the user
C. on a web page accessible by the administrator
D. in an XML application
Answer: B
QUESTION 21
Certkiller .com is using Cisco CallManager is considering using hotelling a new
facility. Certkiller .com also wants to use standard Cisco IP phones. Which Cisco
CallManager option will give Certkiller that capability?
A. SoftPhone
B. IPMA
C. Extension Mobility
D. CRS
Answer: C
QUESTION 22
What is the primary aim of the Cisco PDIOO model?
A. to approach security as an ongoing concern

B. to establish a lasting, thorough security policy
C. to provide a framework for security application design
D. to provide a guideline for making security decisions
Answer: A
Critical to the success of IP communications security is adherence to a well-thought-out
and comprehensive security policy. The security policy should enforce the planning,
design, implementation, operation, and optimization (PDIOO) approach. The PDIOO

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approach isan ongoing process that results in continual monitoring and improvement of
IP communications security.
Reference:
http://www.cisco.com/en/US/partner/netsol/ns340/ns394/ns165/ns391/networking_solutions_design_guidance0
9
QUESTION 23
What is the first step to take when changing softkey locations on a standard softkey
template?
A. Select the softkey to move and use the arrows to slide its position higher or lower.
B. Copy the desired softkey template to change.
C. Click to Add Application and move the softkeys from the Add Applications screen.
D. Select the softkeys to display in the template.
Answer: B
QUESTION 24
An IP phone user has dialed "15152211221".
Which of the following route patterns will be used?
A. 1515[^0-1]2[12]+[34]?
B. 1515[^0-1]4[012]+
C. 1515[0-1]4[123]
D. 1515[0-2]412[012]+
E. will not match any of the patterns.

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Answer: A
QUESTION 25
What is the maximum number of MOH sessions that may be supported on nay type
of server?
A. 20
B. 50
C. 100
D. 250

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E. 400
Answer: D
Explanation:
1. MCS 7835 (all models)
2. MCS 7845 (all models)
3. HP DL380
4. IBM Series 34x (all models)
can support 250 MOH sessions in standalone MOH server configuration.
**Support for audio streaming to selected devices
Gateways (unicast and multicast)-VG200 (MGCP), Access Gateway Module (Catalyst 4000 card), Catalyst
4224, WS-6608-T1/E-1 (Catalyst 6000 8-port PRI card), DE-30+, and DT-24+
Gateways (unicast only)-AT-2/-4/-8, AS-2/-4/-8, and all other Cisco IOS VoIP gateways including 1750,
2600/3600, 5300, 58XX, and 72XX
IP phones (unicast, multicast)-Cisco 7910, 7940, and 7960
IP phones (unicast only)-7935, 12 SP+, and 30 VIP phones
Cisco SoftPhone (unicast only)
o *Maximum 250 simultaneous on-hold streaming sessions per server
Reference:
http://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/products_data_sheet09186a0080091d7c.html
QUESTION 26
Assume users are regularly moving throughout the enterprise. Which scenario is a
good candidate for Extension Mobility?
A. multiple campuses, each as its own cluster

B. single campus, one cluster per building
C. multiple campuses, each connecting into a single cluster
D. single building, one cluster for each floor
Answer: C
Reference:
a
QUESTION 27
According to Cisco, what is the primary advantage of the SAFE security model?
A. Applications deployed under SAFE function well together.

B. A failure of one part is generally covered by another layer.
C. SAFE eliminates the possibility of security breaches.
D. Upgrades are simpler.
Answer: B

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QUESTION 28
A receptionist is unwittingly used to pass a toll fraud attempt to a toll line.
What is called?
A. social engineering
B. inside facilitation
C. forwarding fraud
D. transferring fraud
Answer: A
QUESTION 29
Which two phrases best describe the purposes of a CallManager group? Choose
two.
A. prioritized fail-over list for backup call processing

B. call processing load balancing
C. easy configuration of identical CallManagers
D. single configuration for CallManagers with common devices
E. prioritized list of gateways
Answer: A, B
Distributing Devices for Redundancy and Load Balancing
Cisco CallManager groups provide both call processing redundancy and distributed call
processing. How you distribute devices, device pools, and Cisco CallManagers among
the groups determines the level of redundancy and load balancing in your system.
In most cases, you would want to distribute the devices in a way that prevents the other
Cisco CallManagers from becoming overloaded if one Cisco CallManager in the group
fails
Reference:
a
QUESTION 30
A dial plan uses six-digit numbers where the first two digits are in access code and
the last four digts are an extension. Access codes must begin with 7 or 8 and the
second digit cannot be 0, 1, 5, or 9.
Which two route patterns will support this dial-plan requirement? Select two.
A. [78][2-4,6-8]XXXX
B. [7-8][^0159]XXXX
C. [^0-6,9][2-4,6-8]XXXX
D. [^0-69][2-4678]XXXX
E. [^78][^234678]XXXX

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Answer: B, D
QUESTION 31
Which feature requires users to be added to Cisco CallManager?
A. XML application use

B. softkey use
C. transfer to voice mail
D. extension mobility
Answer: D

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QUESTION 32
An IP phone user has dialed "15152412232".
Which of the following route patterns will be used?
A. 1515[^0-1]4[123]+
B. 1515[^0-2]4[12]+
C. 1515[^0-1]41[2232]
D. 1515[^0-2]412[012]+
E. will not match any of these patterns
Answer: A

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QUESTION 33
What service must be activated on a Subscriber to support WebAttendant?
A. Cisco Database Layer Monitor

B. Cisco IP Voice Media Streaming
C. Cisco TFTP Server
D. Cisco CDR Insert
E. Cisco Telephony Call Dispatcher
Answer: E
Understanding the Cisco Telephony Call Dispatcher
The attendant console application registers with and receives call-dispatching services
from the Cisco Telephony Call Dispatcher (TCD). The Cisco TCD, a Cisco CallManager
service, provides communication among Cisco CallManager servers, attendant consoles,
and the Cisco IP Phones that are used with the attendant consoles.
Note
If you use the attendant console in a cluster environment, make sure that all
CiscoCallManagers within a cluster have the CiscoTCD service activated and running.
You must manually activate the service through CiscoCallManager Serviceability.
Attendant console redundancy requires this setup to work properly; however, not at all
CiscoTCDs are required to have a route point.
QUESTION 34
Which two statements must be true to run the Tool for Auto-registered Phones
Support (TAPS)? Select two.
A. Auto-registration must be enabled in Cisco CallManager.

B. BAT must have run first.
C. MAC addresses must have been entered via BAT.
D. BAT must be run simultaneously.
E. DHCP must be enabled.
F. DHCP must be disabled.
Answer: A, B
Device Configuration with TAPS and BAT in Cisco CallManager Administration
Document ID: 46472
Introduction
The Tool for Auto-Registered Phones Support (TAPS) works in conjunction with the
Bulk Administration Tool (BAT). After the BAT has been used to bulk add phones with
dummy MAC addresses to Cisco CallManager Administration, you can plug the phones
into the network. The administrator or the phones' users can then dial a TAPS directory
number that causes the phone to download its configuration. At the same time, the phone
gets updated in the Cisco CallManager database with the correct MAC address of the
phone. For the TAPS to function, you must make sure that Auto-registration is enabled in
Cisco CallManager Administration (choose System > Cisco CallManager). This

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document specifically refers to the installation and configuration of the TAPS.

QUESTION 35
How does Cisco CallManager change the phone line and button layout for each user
when Extension Mobility is used?
A. changing device pools

B. changing device locale
C. changing device profile
D. changing device firmware
Answer: C
QUESTION 36
Exhibit
An H.323 gateway is being configured to support CallManager redundancy.

Dial-peer 102 should point to the connection to the primary CallManager. There are
two commands missing, represented by a set of questions marks (???????).
Each answer below has two parts. The first part would replace the first question
marks, and the second part would replace the second questions marks. Choose the
answer that properly completes the command list.
A. preference 0, preference 10
B. preference 10, preference 0
C. priority 0, priority 5
D. priority 5, priority 0
E. primary, secondary
F. secondary, primary
Answer: B
preference (dial-peer)
To indicate the preferred order of a dial peer within a hunt group, use the preference
command in dial-peer configuration mode. To remove the preference, use the no form of
this command.
preferencevalue
no preference
Syntax Description value Integer from 0 to 10, where the lower
the number, the higher the preference.
The default value is 0 (highest

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preference).
Defaults0 (highest preference)
Command Modes
Dial-peer configuration
http://www.cisco.com/univercd/cc/td/doc/product/software/ios122/122newft/122tcr/122tvr/vrg_p1.htm#wp9996
QUESTION 37
It is feared that competitors are listening in an IP phone conversations in the
research and development.
What can be done to thwart this?
A. Implement intrusion detection.

B. Secure all access ports.
C. Implement secure RTP.
D. Require passwords on all phones.
Answer: C
QUESTION 38
What method of Call Admission Control (CAC) is used for centralized call
processing?
A. locations
B. regions
C. gatekeeper
D. H.225
E. gateway
F. H.323
Answer: A
QUESTION 39
What are four prerequisites for installing the Tool for Auto-registered Phones
Support (TAPS)? Select four.
A. The publisher database for Cisco CallManager is running.

B. The Cisco CRS server is configured.
C. The latest BAT is installed on the publisher database server.
D. The Windows 2000 Services window is open.
E. Auto-registration must be enabled in Cisco CallManager Administration.
F. DHCP disabled.
Answer: A, B, C, E

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QUESTION 40
Answer:
QUESTION 41
Which hardware option will support a maximum of 10 simultaneous conference
bridges per port?
A. WS-X6608-xx
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B. IPVC-35xx
C. NM-HDV
D. IP Voice Media Application
Answer: A
QUESTION 42
A user wishes to add speed dials. Which step is required to accomplish this?
A. Add the user to Cisco CallManager

B. Check the "CTI Application Use" box.
C. Create a SpeedDial softkey template.
D. Validate the speed dial entries.
Answer: A
QUESTION 43
What tool should be used to stop or restart services on a Cisco CallManager server?
A. Windows Administrative Tools\Services

B. CallManager Serviceability\Control Center
C. CallManager Serviceability\Service Activation Tool
D. CallManager Administration\Service Parameters
Answer: B
QUESTION 44
What must happen in Cisco CallManager for a user to add speed dials to a phone?
A. CTI access must be granted.

B. The user must be added to Cisco CallManager.
C. The administrator must check Speed Dial in the user's profile.
D. A speed Dial softkey template must be created.
Answer: B
QUESTION 45
Certkiller .com is using Cisco CallManager. The CEO of Certkiller wants all calls
from other managers to be sent to the CEO assistant, and all calls from the board of
directors to be sent directly to the CEO.
Which tool can enable such filtering?
A. CRS
B. IVR
C. Unity
D. IPMA

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Answer: D
How to Create Filter Lists for a Manager
Filter lists allow managers or assistants to customize the manager's call filtering feature.
By default, filter lists are empty. Add numbers to a filter list to customize it. Choose a
filter mode to toggle between Inclusive or Exclusive filter lists:
Inclusive-Calls that match the numbers in the Inclusive filter list are sent to the manager; the
remainder are redirected to the active assistant.
Inclusive-Calls that match the numbers in the Exclusive filter list are redirected to the
assistant; the remainder are sent to the manager.
Cisco IPMA compares the caller ID of the incoming call to the phone number(s) in the
active filter list.
For example, if you choose if you add the phone number 54321 to a manager's Inclusive
filter list, every incoming call placed to the manager's office phone from 54321 will be
routed to the manager (not to the assistant) if Inclusive filtering is on.
Or, if you add the number 54xxx to a manager's Exclusive filter list, every incoming call
from a phone line with a five digit number that begins with 54 will be routed to the
assistant (and not to the manager) if Exclusive filtering is on.
Note Only one filter mode (Inclusive or Exclusive) can be active at any given time.
Managers can toggle between filter modes from the Cisco IPMA menu on their phones.
Assistants can toggle between filter modes for a manager from the Assistant Console.
Filter lists can include the following wildcards:
x-Use x to replace a single digit anywhere in the filter. For example, "123x5"
represents five-digit phone numbers, where the fourth digit is 0 - 9. You can use an
upper-case or lower-case x.
*-Use * to replace multiple digits at the beginning or end of the filter. For example,
"5*" represents phone numbers of any length that begin with 5.
Besides wildcards, filter lists can contain hyphens (-), periods (.), and blank spaces.
Tip Filter lists can be empty. By initial default, the filter is enabled and the Inclusive
filter list is empty. This means that all of a manager's incoming calls are redirected to the
assistant.
http://www.cisco.com/en/US/partner/products/sw/voicesw/ps5015/products_user_guide_chapter09186a008012
b
QUESTION 46
A group of Cisco CallManager servers needs to be secured form viruses that may
propagate over the network. Which of the steps below will be the most help?
A. Stop using Internet Explorer on Cisco CallManagers servers.

B. Apply operating system patches regularly and often.
C. Close down all server ports but port 80.
D. Shut down FTP services on all servers.
Answer: B

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QUESTION 47
What solution will effectively address the concern that software for IP phones might
be hacked?
A. the implementation of approved anti-virus software

B. the regular and frequent application of operating system patches
C. the deployment of a well-configured firewall
D. a signed firmware loads requirement
E. a requirement that password logins be used for phone usage
F. the deployment of secure RTP
Answer: D
QUESTION 48
The IPMA filter of a manager has been set to Exclusive and the following numbers
entered in the manager's list:
456-1294
589-0923
773-0900
884
927
A call comes in with caller ID 927-8921.
Where will the call go first?
A. to the manager
B. to the manager's designated assistant
C. to voice mail
D. to the main receptionist
Answer: A
B is here incorrect because 927 is not a match for 927-8921. If the filter was 927* or
927xxxx, then it would be a match and since the filter is "exclusive" the call would be
passed to the assistant. As it is presented (927), the correct answer would be "to the
manager".
How to Create Filter Lists for a Manager
Filter lists allow managers or assistants to customize the manager's call filtering feature.
By default, filter lists are empty. Add numbers to a filter list to customize it. Choose a
filter mode to toggle between Inclusive or Exclusive filter lists:
Inclusive-Calls that match the numbers in the Inclusive filter list are sent to the manager; the
remainder are redirected to the active assistant.
Inclusive-Calls that match the numbers in the Exclusive filter list are redirected to the
assistant; the remainder are sent to the manager.
Cisco IPMA compares the caller ID of the incoming call to the phone number(s) in the
active filter list.
For example, if you choose if you add the phone number 54321 to a manager's Inclusive
filter list, every incoming call placed to the manager's office phone from 54321 will be

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routed to the manager (not to the assistant) if Inclusive filtering is on.

Or, if you add the number 54xxx to a manager's Exclusive filter list, every incoming call
from a phone line with a five digit number that begins with 54 will be routed to the
assistant (and not to the manager) if Exclusive filtering is on.
Note Only one filter mode (Inclusive or Exclusive) can be active at any given time.
Managers can toggle between filter modes from the Cisco IPMA menu on their phones.
Assistants can toggle between filter modes for a manager from the Assistant Console.
Filter lists can include the following wildcards:
x-Use x to replace a single digit anywhere in the filter. For example, "123x5"
represents five-digit phone numbers, where the fourth digit is 0 - 9. You can use an
upper-case or lower-case x.
*-Use * to replace multiple digits at the beginning or end of the filter. For example,
"5*" represents phone numbers of any length that begin with 5.
Besides wildcards, filter lists can contain hyphens (-), periods (.), and blank spaces.
Tip Filter lists can be empty. By initial default, the filter is enabled and the Inclusive
filter list is empty. This means that all of a manager's incoming calls are redirected to the
assistant.
http://www.cisco.com/en/US/partner/products/sw/voicesw/ps5015/products_user_guide_chapter09186a008012
b
QUESTION 49
What does secure RTP authentication provide?
A. scrambling of the voice signal

B. verification of the voice signal origin
C. scrambling of the call signaling
D. verification of the dialed digits
Answer: B
QUESTION 50
Which steps must an IP phone user take to activate a prepared stock quote XML
application?
A. Using a PC, log in to the user URL and select the application for use.
B. Request that the administrator add the directory number to an application list.
C. Select the "Services" softkey and choose the stock option application.
D. Initiate an application tftp request.
Answer: C
QUESTION 51
Which two steps should be taken to prevent malicious software from running on
Cisco CallManager servers? Select two.
A. Implement approved anti-virus software

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B. Apply operating system patches regularly.

C. Deploy a well-configured firewall.
D. Require a signed firmware loads.
E. Require password logins for phone usage.
F. Deploy secure RTP.
Answer: A, B
QUESTION 52
Which two of the following can be used to create a .csv file? Select two.
A. BAT .xlt template file

B. text editor such as Microsoft Notepad
C. command line interpreter
D. CallManager CSV screen
E. BAT.doc document
Answer: A, B
QUESTION 53
An IP telephony network is being planned with two hundred phones. The phones
can be divided into three different types. Limited personnel resources will be
available for managing the network and it is expected that IP phones will be
changed in and out on a continual basis. Which of the following would be represent
the best way to administer the network? Select two.
A. Bulk Administration Tool

B. Tool for Auto-Registered Phones Support
C. CVS Update Tool
D. Auto-Load Phones Tool
E. Auto-registration Tool
F. Total Load Tool
Answer: A, B
QUESTION 54
How are music-on-hold files designated for use?
A. They are dropped into individually numbered directories.

B. They are assigned a Cisco CallManager audio source number.
C. They are streamed end-to-end in filename order.
D. They are given stream-specific filenames.
Answer: B

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QUESTION 55
Exhibit
Study the exhibit. When Certkiller dials 1000 what phone will ring?
A. Phone Certkiller A
B. Phone Certkiller B
C. Phone Certkiller C
D. Phone Certkiller D
Answer: D
Explanation: As the calling search space for Jack Bill phone is IT

partition, but either phone Certkiller A or B or C
does not belong to IT partition, they won't ring
QUESTION 56
Which three of the following can be assigned a partition? Select three.
A. gateway
B. directory number
C. translation pattern
D. route pattern
E. IP phone
Answer: B, C, D
QUESTION 57
What are three steps required to ensure that audio source MOH_Premium is only
streamed to callers placed on hold by the Premium Sales Group? Select three.

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A. Assign MOH_Premium to Media Resources Group MRG_Premium.

B. Assign MOH_Premium to Media Resources Group LIST MRG_Premium.
C. Assign MRG_Premium to Media Resources Group LIST MRGL_Premium.
D. Assign MRGL_Premium to Media Resources Group MRG_Premium.
E. Assign MOH_Premium to Device Pool Premium_Sales.
F. Assign MRGL_Premium to Device Pool Premium_Sales.
Answer: A, C, F
QUESTION 58
A CallManager cluster topology of Cisco MCS 7835s (each capable of supporting
2500 calls) is being designed for an IP telephony network.
The design must accomplish the following:
1. support up to 6,5000 phones
2. provide a minimal level of redundcy
3. be cost effective
Select the best configuration that requires the fewest number of CallManagers while
still providing acceptable performance.
A. Three: Combined Publisher and TFTP server, and Two Primaries

B. Five: Publisher, TFTP server, and three Primaries
C. Seven: Publisher, TFTP server, three Primaries, and two Secondaries (each covering
two Primaries)
D. Eight: Publisher, TFTP server, three Primaries, and three Secondaries (one for each
Primary)
E. Nine: Publisher, TFTP server, three Primaries, three Secondaries (each covering one
Primary), and one Tertiary
Answer: C
QUESTION 59
What DHCP configuration will provide TFTP server redundancy for Cisco IP
Phones?
A. ip dhcp pool Voice

network 10.1.1.0 255.255.255.0
default-router 10.1.1.1
option 150 ip 10.10.10.100 10.10.10.101
B. ip dhcp pool Voice
network 10.1.1.0 255.255.255.0
option 150 ip 10.10.10.100
option 150 ip 10.10.10.101
C. ip dhcp pool Voice
network 10.1.1.0 255.255.255.0

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option 150 ip 10.10.10.100
option 66 ip 10.10.10.101
D. ip dhcp pool Voice
network 10.1.1.0 255.255.255.0
option 150 ip 10.10.10.100
bootp 10.10.10.101
Answer: A
QUESTION 60
Which two of the following can be targets of a Route Pattern? Select two.
A. gateway
B. route group
C. route list
D. translation pattern
Answer: A, C
QUESTION 61
Which four characteristics would typically be used to define a device pool? Select
four.
A. geographic proximity
B. common use of codecs
C. common MOH source
D. common device type
E. common class of service
F. common calling search spaces for auto-registration
Answer: A, B, C, F

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QUESTION 62
Answer:
QUESTION 63
When 1786 is being dialed, which of the following patterns will be selected?
A. 1[17]XX
B. 1[4-7]XX
C. 1XXX!
D. 1XX6
Answer: D
All the options are potential match. The Cisco CallManager will apply
closest match rule to select the best match. The best match is the route
pattern in matching table that has the fewest number of route patterns.
1[17]XX matches 200 digit strings;
1[4-7]XX matches 400 digit strings;
1XXX! matches infinite digit strings;

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1XX6 matches 100 digit strings.

As such 1XX6 will be selected.
QUESTION 64
A CallManager cluster considering of a publisher and two subscribers is supporting
2000 IP phones with 1:1 redundancy.
What two services should be enabled on the subscribers? Select two.
A. Cisco CallManager Service

B. Cisco Messaging interface
C. Cisco TFTP server
D. Cisco CDR insert
E. Cisco Telephony Call Dispatcher
Answer: A, E
QUESTION 65
Which of the following enterprises would be best benefited by using multicast MOH
server(s)?
A. a small enterprise with few calls on hold

B. a large enterprise with many calls on hold
C. a mid-range enterprise with many calls on hold where each stream must start at the
beginning
D. a large enterprise with few calls on hold where each stream must start at the
beginnning
Answer: B
QUESTION 66
A range of MeetMe conference numbers is reserved for manager use. Which
method can be used to restrict nonmanagers from accessing these MeetMe numbers
without limiting the ability to initiate ad hoc conferences?
A. Placethe MeetMe numbers in an MRGL that is only assigned to the manager

phones.
B. Placethe MeetMe numbers in a partition that is only assigned to the CSS for the
manager phones.
C. Place the conference bridge resource in an MRGL that is only assigned to the
manager phones.
D. Place the conference bridge resource in a partition that is only assigned to the
CSS for the manager phones.
Answer: B

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QUESTION 67
An attacker calls Certkiller .com from outside, pretending to be an employee
working from home, and asks to be transferred to an external number. Which type
of toll fraud is this?
A. Call Forward All

B. transfer from voice mail
C. social engineering
D. inside facilitator
Answer: C
QUESTION 68
Exhibit:
Refer to the exhibit. What is the total number of audio and video calls that can exist
between St. Petersburg and Madison?
A. six
B. eight
C. ten
D. twenty-one
E. twenty-three
F. twenty-five

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Answer: E
QUESTION 69
Exhibit:
In this diagram, what is represented by the green boxes?
A. partitions
B. route lists
C. route groups
D. route patterns
E. calling search spaces
Answer: D
QUESTION 70
Which of these configuration parameters provides call admission control in a
centralized call processing deployment?
A. Region
B. Location
C. Device Pool
D. AAR Group
E. Class of Control
Answer: B
QUESTION 71
Which two of these statements are true once MLA has been enabled on a Cisco
CallManager server? (Choose two.)

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A. Both the administrator accounts and the MLA accounts are active.
B. The CCMAdministrator is the only user that can log in the first time after
installation.
C. The Windows NT administrator account has no access rights to Cisco
CallManager administration anymore.
D. Only the Windows domain username and password are active until MLA has
been authenticated to Cisco CallManager.
E. The LDAP directory username and password remain active after MLA has been
configured.
Answer: B,C
QUESTION 72
A user reports poor quality on voice calls and is instructed to select the QRT
softkey. How can you access the information generated by this call?
A. use Tools\QRT Viewer under the Cisco CallManager Serviceability page

B. use the perfmon counter application under Administrative Tools
C. use the System\Real-time Monitor Tool under Cisco CallManager
Administration
D. use the QRT plug-in on the PC of an administrator
Answer: A
QUESTION 73
Which two of these tools can be used to reestablish a Cisco CallManager cluster
SQL subscription? (Choose two.)
A. DNA
B. RTMT
C. DBLHelper
D. SQL Server Service Manager
E. SQLServer Enterprise Manager
Answer: C,E
QUESTION 74
There are many settings that a Windows administrator might make to secure a
server. Which of these options should not be set, because, if set, they would cause the
Cisco CallManager server to fail to automatically reboot?
A. Setting a CMOS power-on password

B. Deleting, disabling, or renaming Cisco CallManager or SQL-created accounts
C. Changing the security permissions for any Windows 2000 or Cisco installed
folder, files, or registry keys, other than what is set by Cisco installs
D. Changing the setting so that the passwords of the Cisco CallManager service

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accounts will expire
Answer: A
QUESTION 75
You are working with Certkiller .com to develop the methodology to secure IP
Phones at their new research facility. Certkiller .com will be providing IP Phones in
their lobby for vendor and guest use. Which two of these IP Phone hardening
methods should be applied to these devices? (Choose two.)
A. Enable GARP.
B. Disable PC port on phone.
C. Use signed IP phone firmware.
D. Disable the Directory button.
E. Disable the Services button on the IP phone.
Answer: B,C
QUESTION 76
A Cisco CallManager system is a multi-PKI system. How many certificate
authorities may be present in the PKI system?
A. 2
B. 3
C. 4
D. 5
Answer: B
QUESTION 77
Which two of these services should be disabled during post-installation of Cisco
CallManager to prevent potential intruders from finding server vulnerabilities?
(Choose two.)
A. Distributed File System

B. FTP Publishing Service
C. SSL Security Service
D. Forward Publishing Service
E. SRTPservice
F. SRCP service
Answer: A,B
QUESTION 78
How does a Cisco CallManager know that there are audio source files to be
translated for music-on-hold?

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A. A check box is selected in the Cisco CallManager admin pages each time there is
a file to be processed.
B. Files are dropped into a directory maintained and checked automatically by
Cisco CallManager.
C. A special application is run by the administrator whenever files are added.
D. The administrator uses TFTP to transfer the files to a special server.
Answer: B
QUESTION 79
Which definition best describes digit matching?
A. When a digit is dialed, the Cisco CallManager performs an analysis and looks for
matching patterns within the answer-address parameter. It then overwrites the
calling-party number or ANI when a match is found.
B. When a call comes in through an MGCP voice gateway, the gateway matches a
dial peer based on the incoming called-number, the calling-address parameter, or
the answering number destination pattern.
C. When a digit is dialed, the Cisco CallManager performs a digit analysis and looks
for matching patterns within a route plan. When a match is found, the
destination-pattern is appended to the incoming called-number and the result is
reported as the CSS_CallingPartyNumber.
D. When a digit is dialed, the Cisco CallManager performs a digit-by-digit analysis
and looks for matching patterns within the route plan.
Answer: D
QUESTION 80
Which of these configuration parameters specifies the codec to be used when a call
is placed?
A. Region
B. Location
C. Device Pool
D. AAR Group
E. Class of Control
Answer: A
QUESTION 81
Which three steps must you complete to enable collection of Call Detail Records for
analysis by CAR? (Choose three.)
A. Set the CDR Enabled Flag to True on all Cisco CallManager servers.
B. Enable the CDR Insert Service on the subscribers.

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C. Enable the CDR Insert Service on the publisher.

D. Enable the Cisco RIS Data Collector on the subscribers.
E. Enable the Cisco RIS Data Collector on the publisher.
F. Install the CAR plug-in.
Answer: A,C,F
QUESTION 82
Certkiller .com has a hardware conference bridge and a software conference bridge.
Remote devices should only be allowed to use the hardware conference bridge, while
devices at the main site should be able to use the software conference bridge if the
hardware conference bridge is unavailable. All devices should be able to access the
existing transcoders and MTPs.
What is the minimum number of MRGs that you must create?
A. 1
B. 2
C. 3
D. 4
Answer: B
QUESTION 83
Which of these statements best describes the purpose of route filters?
A. Routefilters are assigned to route plans to reduce the size of the calling search
space.
B. Routefilters are assigned to wild card route patterns by using the % character
and reducing the number of dial peers required.
C. Route filters are assigned to calling search spaces, are typically used with the @
route filter, and result in reducing the size of the route plan.
D. Route filters are assigned to route patterns, are used only with the @ route
pattern, and are geared toward reducing the number of route patterns required.
Answer: D
QUESTION 84
Which two conditions must be met for a device to use a media resource that is not
assigned to a media resource group? (Choose two.)
A. A MRGL cannot be assigned to the device.

B. The media resource and the device must be registered to the same Cisco
CallManager server.
C. An available media resource cannot be in the MRGL of the device.
D. The device CSS must include the partition of the media resource.
E. The media resource CSS must include the partition of the device.

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Answer: B,C
QUESTION 85
What are Cisco CallManager Regions used for?
A. Specify the bandwidth used for audio and video calls.

B. Define the time zones for devices connected to the Cisco CallManager.
C. Provide alternate call routing when the primary call path is unavailable.
D. Implement call admission control in a centralized call processing deployment.
E. Assign directory numbers to devices as they connect to the IP telephony network.
Answer: A
QUESTION 86
An auto parts retailer would like their service counter representatives to assist both
walk-up customers and telephone customers. Each store has six service counter
representatives. Walk-up customers frequently engage all the counter
representatives and management is concerned that telephone customer business is
being lost.
From the list below, choose the appropriate call distribution algorithm and the
appropriate call forwarding treatment which will allow each store to provide the
best customer service. (Choose two.)
A. When hunting is exhausted, apply CFB and CFNA to the DN for the warehouse
order puller.
B. There is no need to configure CFB or CFNA; when hunting is exhausted, the call
will automatically be routed to the warehouse order puller.
C. Top Down
D. Circular
E. Longest Idle Time
F. Broadcast
Answer: A,F
QUESTION 87
Which definition best describes transformations?
A. Transformations define and configure discard digits.

B. Transformations identify and define the tags and operatives used in route filters.
C. Transformations are a second attempt to allow routing indirection into the call
routing process.
D. Transformations allow the call routing component to modify either the calling
number or the dialed digits of a call.
Answer: D

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QUESTION 88
Certkiller .com is experiencing poor, choppy audio quality on voice calls placed
across their WAN link to and from Madison. What can be done to the Madison
Location parameter to help alleviate this problem?
A. Remove the Madison audio bandwidth parameter in the Location configuration.

B. Decrease the Madison audio bandwidth setting in the Location configuration.
C. Increase the Madison audio bandwidth setting in the Location configuration.
D. Nothing, the Madison audio bandwidth Location parameter is not related to the
problem.
Answer: B
QUESTION 89
When a phone needs a conference resource, which of the following Cisco
CallManager objects is queried first?
A. media resource device list

B. media resource pool
C. media resource group list
D. media resource group
Answer: C
QUESTION 90
Which four of these items can you back up using BARS? (Choose four.)
A. Emergency Responder database

B. Call Detail Records
C. ISN database
D. security certificates
E. LMHosts file
F. Cisco CallManager binary files
Answer: A,B,D,E
QUESTION 91
Which four statements regarding the RTMT are correct? (Choose four.)
A. RTMT is a stand-alone plug-in installed from the Cisco CallManager

Serviceability page.
B. RTMT monitors a preconfigured set of management objects.
C. RTMT alert thresholds are not user-configurable.
D. RTMT can generate e-mail alerts when thresholds are exceeded.
E. RTMTgenerates daily reports on system resources.

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F. Real-time monitoring of management objects is stopped when RTMT is not

running.
Answer: A,B,D,E
QUESTION 92
Certkiller .com has three locations connected via an IP WAN. Each location has a
Cisco CallManager cluster, and the headquarters cluster is connected to all other
clusters via intercluster trunks. Certkiller wants to allow up to eight simultaneous
calls across the IP WAN. To call between sites, employees dial a 2-digit access code
plus the 4-digit extension. If more than eight calls are made, or if the IP WAN is not
available, calls should be sent to Certkiller .com's preferred long-distance carrier. If
the trunk to the long-distance carrier is not available, the local provider should be
used. The long-distance carrier requires 10 digits to complete a long-distance call.
The local provider requires 11 digits to complete a long-distance call but only 7
digits for local calls.
What is the minimum number of route lists required at the headquarters location?
A. one
B. two
C. three
D. four
E. five
F. six
Answer: B
QUESTION 93
You are working with Certkiller .com in their lab to test a non-gatekeeper-controlled
inter-cluster trunk between two Cisco CallManager clusters. Which of these
parameters needs to be configured so that the inter-cluster trunk functions
properly?
A. a unique device name throughout the cluster

B. up to four IP addresses of remote Cisco CallManager server
C. call classification set to OffNet
D. a device pool name manually configured for the new trunk
Answer: A
QUESTION 94
An auto parts retailer would like their service counter representatives to be able to
assist both walk-up customers and telephone customers. Each store has six service
counter representatives.
Which call distribution algorithm will allow each service counter representative to
provide the best customer service?

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A. Top Down
B. Circular
C. Longest Idle Time
D. Broadcast
Answer: D
QUESTION 95
Exhibit:
You work as a network technician at Certkiller .com. Refer to the exhibits which
came from a centralized call-processing deployment. The administrator configured
the Australia region as in Exhibit
A. The administrator then proceeded to configure
the St. Petersburg region as in Exhibit B. If a call is placed from Australia to St.
Petersburg, which codec will be used?
A. G.711.
B. G.729.

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C. The voice stream from Australia to St. Petersburg will use G.711, and the voice
stream from St. Petersburg to Australia will use G.729.
D. The voice stream from Australia to St. Petersburg will use G.729, and the voice
stream from St. Petersburg to Australia will use G.711.
E. The call cannot complete due to codec mismatch.
Answer: B
QUESTION 96
Which two parts of a route plan are most helpful in configuring a telephony Class of
Control? (Choose two.)
A. partitions
B. gatekeepers
C. access lists
D. intracluster calling
E. calling search spaces
Answer: A,E
QUESTION 97
Based on the following dial-plan rules, what is the minimum number of partitions
that must be defined?
All employees can call local and service numbers.
Managers can call long distance and international numbers.
Executives can call all numbers.
Only admins can call executives.
Incoming calls can only be routed to IP phones.
A. 3
B. 4
C. 5
D. 6
Answer: B
QUESTION 98
Which of these options will prevent a device from being able to initiate conferences?
A. Exclude the conference media resource partitions from the CSS.

B. Exclude the conference media resources from all MRGs.
C. Place all conference media resources in MRGs and exclude these MRGs from the
MRGL.
D. Remove the default MRGL from the device pool.
Answer: C

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QUESTION 99
A group of Cisco CallManager servers needs to be secured from viruses that may
propagate over the network. Which of these steps will provide the most security?
(Choose two.)
A. Stop using Internet Explorer on Cisco CallManager servers.

B. Apply operating system patches regularly and often.
C. Close down all server ports except port 80.
D. Shut down FTP services on all servers.
E. Install approved antivirus software.
F. Apply latest antivirus updates and virus definition files.
Answer: E,F
QUESTION 100
What will happen if Option 150 is not configured on the DHCP server?
A. Cisco CallManager will be unable to register IP Phones.

B. Cisco CallManager will be unable to access the TFTP server.
C. IP Phones will not be able to receive VLAN information.
D. IP Phones will not be able to load their configuration files.
E. The DHCP server will not be able to answer requests from IP Phones.
F. Cisco CallManager will be unable to replicate its database to the subscribers.
Answer: D
QUESTION 101
Which two items can a route pattern be assigned? (Choose two.)
A. gatekeepers that do not perform gateway functions

B. route groups that contain one or more route filters
C. gateways
D. route lists that contain one or more route groups
E. route filters
F. route lists that contain one or more route filters
Answer: C,D
QUESTION 102
How is a backup target changed to a backup server?
A. Modify the BARS service parameter from Target to Server.

B. Uninstall BARS and reinstall as a backup server.
C. Use BARSadministration to change from Target to Server.
D. Use BARSadministration to delete the destination target.

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Answer: B
QUESTION 103
You are working with Certkiller .com that has made two corporate acquisitions.
Each new company has a Cisco CallManager cluster and an associated gateway to
the PSTN. The corporate WAN has been extended to each of the acquisitions and
includes gatekeeper support.
Which inter-cluster trunking method will be most appropriate for this customer?
A. H.225 trunk (gatekeeper-controlled)

B. inter-cluster trunk (non-gatekeeper-controlled)
C. SIP trunk
D. inter-cluster trunk (gatekeeper-controlled)
Answer: D
QUESTION 104
You work as a network technician at Certkiller .com. Your boss, Mrs. Certkiller, is
curious about route plane elements. Match the route plane elements with the proper
definitions.
Use each route element once and only once.

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Answer:
QUESTION 105
curious about Cisco services. Match the service with the proper applications.

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Answer:
QUESTION 106
curious about CallManager characteristics. Match the characteristics with the
proper entities.
Answer:

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QUESTION 107
Which of the following statements regarding the Cisco MCS-7825-1133 server is
true?
A. The MCS7825-1133 has the ability to support Clustering capabilities for up to 8

servers to be managed as a single entity
B. The MCS7825-1133 has the ability to support Cisco IP IVR software
C. The MCS7825-1133 has the ability to support redundant hot swap power supplies
D. The MCS7825-1133 does not have the ability to support Cisco IP IVR software
E. The MCS-7825-1133 is a mere 1U rack form factor high
F. The MCS7825-1133 does not have the ability to support redundant hot swap power
supplies
Answer: A, B, E, F
QUESTION 108
Which of the following allows Cisco to provide the user with a scalable IP-based
audio conferencing solution that is fully integrated with Cisco CallManager
resulting in bringing geographically dispersed people together into a single
conference?
A. Cisco Conference Connection

B. Cisco Emergency Responder
C. Cisco Customer Response Application
D. Cisco IP Contact Centre
E. Cisco Unity
Answer: A
QUESTION 109
What is the maximum amount of connection that the Cisco Power Patch Panel can
support?
A. 24
B. 64
C. 1
D. 48
E. 32
Answer: D
QUESTION 110
Certkiller makes use of the Cisco Multi Site WAN Distributed Call Processing
Deployment model, a H.323 gatekeeper achieves CAC (Call Admission Control)
through limiting the number of calls in or out of specified zones. What is the
unabbreviated IOS command on the Gatekeeper that you will enter when you need

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to define the maximum bandwidth allowed in or out of Zone 1 to cater for 128K
when you are already in the Gatekeeper configuration mode?
Answer: bandwidth total zone zone1 128

bandwidth
To specify the maximum aggregate bandwidth for H.323 traffic and verify the available
bandwidth of the destination gatekeeper, use the bandwidth command in gatekeeper
configuration mode. To disable maximum aggregate bandwidth, use the no form of this
command.
bandwidth{interzone|total | session} {default |zone zone-name} bandwidth-size
no bandwidth {interzone | total | session} {default | zone zone-name}
Syntax Description
DefaultsMaximum aggregate bandwidth is unlimited by default

Command Modes
Gatekeeper configuration
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QUESTION 111
Is the following true or false? One can restrict media resources that are made
available to an IP Phone, by assigning to the IP Phone a Media Resource Group List
that has not been assigned any Media Resource Groups.
A. False
B. True
Answer: B
QUESTION 112
Which of the following Cisco Call Processing deployment model are in use when no
local call processing occurs at the remote sites?
A. Distributed
B. Campus

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C. Centralized
D. None of the Above
E. All of the Above
Answer: C
QUESTION 113
What is the acceptable one-way delay budget to achieve high quality voice in an
integrated network based on the G.114 standard?
A. 20ms
B. 100ms
C. 150ms
D. 250ms
E. 500ms
F. None of the Above
Answer: C
QUESTION 114
Is the following true or false? There is no need to define a DHCP Scope on the
DHCP Server to permit IP Phones to obtain an IP Address, provided the IP Phones
have the address of the TFTP Server.
A. False
B. True
Answer: A
QUESTION 115
The call preservation feature of Cisco CallManager ensures that an active call will
be uninterrupted when a Cisco CallManager fails or when communication between
the device and the Cisco CallManager that set up the call fails.
A. True
B. False
Answer: A
QUESTION 116
The newly appointed Certkiller trainee technician wants to know what the maximum
number of interconnected CallManager sites across the WAN is if the Cisco
Distributed Call Processing Deployment model is in use. What will your reply be?
A. 1
B. 2

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C. 3
D. 6
E. 10
F. 100
Answer: F
Distributed call processing
o Deployment of devices and applications across an IP network
o "Clusters" of Cisco CallManagers for scalability, redundancy, and load balancing
o Maximum 2500 devices per Cisco CallManager server
o Maximum BHCC 50,000 per Cisco CallManager server
o Eight Cisco CallManager servers per cluster
o Maximum BHCC 125,000 per Cisco CallManager cluster
o Maximum 10,000 devices per cluster
o Intercluster scalability to 100 sites or clusters through H.323 gatekeeper
o Intracluster feature transparency
o Intracluster management transparency
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QUESTION 117
EnterpriseParameters are configured through the permission of which of the
following CallManager Administration menus?
A. Route Plan
B. Service
C. System
D. Feature
E. User
F. Application
Answer: C
QUESTION 118
Which of the following statements regarding Locations are not valid? (Choose all
that apply.)
A. To use Locations successfully, all devices must be registered with different

CallManagers.
B. To successfully use Locations, a single active CallManager is required to maintain
CAC.
C. Locations require that all devices are registered with a single CallManager.
D. To use Locations successfully, the CallManager must be aware of all devices as well
as all call setup, call state and CAC for those devices.
E. Locations are used between clusters at the central site connected to separate remote
sites.
F. Three Cisco CallManagers in a cluster can be used providing all phones are registered

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with the same CallManager.
Answer: A, B, C, E, F
With Cisco CallManager Release 3.1 and later, the locations bandwidth is shared among
all Cisco
CallManager subscribers in the cluster, thus enabling you to use the locations mechanism
with any size
cluster.
*PAGE 7-3 Cisco IP Telephony IP Solution Guide)
QUESTION 119
Is the following true or false? The database configuration information is modified
on the Subscriber and replicated out to all Publishers.
A. False
B. True
Answer: A
QUESTION 120
The newly appointed Certkiller trainee technician wants to know what the Cisco
Call Manager cluster recommendation to support up to 2,500 users is. What will
your reply be?
A. 1
B. 3
C. 2
D. 4
E. 7
Answer: C
QUESTION 121
What is the name of the value that each IP telephony device is allocated, that you
would use to determine the overall number of devices a CallManager can support?
A. user
B. size
C. weight
D. capacity
E. resource
Answer: C
Explanation: IP helper address modifies the IP phone DHCP broadcast to a unicast so

the request can be routed to other subnets where DHCP server sits on.

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QUESTION 122
What are the new CDP fields that had been added for use with IP Telephony?
(Choose all that apply.)
A. Layer 3 Protocol Address

B. Voice VLAN ID (VVID)
C. Chassis Type
D. Power Field
E. Serial Number
F. Trigger Field
Answer: B, D, F
QUESTION 123
Which of the statements regarding Inline Power on Catalyst switches are valid?
A. When using dual Supervisors both power management and port power status is
synchronized across the Active and Stand-by Supervisors.
B. Insufficient power to power a particular point is indicated by a Power-Deny Syslog
message.
C. A Power-Deny Syslog message indicates that the attached device is not an IP Phone
and therefore the switch will not supply power to that port.
D. When using dual Supervisors power management and the port power status is
maintained only by the Active Supervisor.
E. Power status on a per port basis is displayed by the CatOS command "show port
status" .
Answer: A, B, E
QUESTION 124
Which of the following Catalyst switches is capable of trusting QOS on ports?
A. Catalyst 6000
B. Catalyst 3524
C. Catalyst 4000
D. Catalyst 5000
E. Catalyst 2900
F. Catalyst 5500
Answer: A, B, C, E
QUESTION 125
The newly appointed Certkiller trainee technician wants to know which of the
following IP Phones offers a full-featured, IP-based, full duplex hands-free

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conference station for use in small to medium sized conference rooms. What will
your reply be?
A. 7960
B. 7914
C. 7935
D. 7910
E. 7940
Answer: C
QUESTION 126
Is the following true or false? When Inline power is being used to supply power to
an IP Phone, the Catalyst switch sends a special Fast Link Pulse (FLP) signal down
the cable to discover whether or not the attached device is an IP Phone.
A. True
B. False
Answer: A
Explanation: http:// <CCM server name or IP address>/ccmuser/logon.asp is the

web-site accessible by the user to find setup for personal address books.
Cisco has been shipping its PoE solution since 2000 and currently has more than 16
million IP PoE ports installed. The currently shipping Cisco solution uses a differential
discovery scheme based on a special tone. The PSE (Power Sourcing Equipment) sends a
unique fast link pulse (FLP) over the transmit (Tx) pair. If the connected device is
PoE-capable, it returns this FLP back to the switch. At this point, the switch recognizes
that the attached device is PoE-capable and powers the device with the default power
allocation. Cisco IP phones and wireless access points use the Cisco Discovery Protocol
to subsequently refine the power requirement for the particular device. The current
default allocation is 6.3W. The Cisco prestandard implementation uses the link signal of
the port physical layer (PHY) to shut the port down. When the link is lost, power is
removed from the port. Figure 1 shows this process of powering a Cisco powered device.
Figure 1.Cisco Prestandard Powered-Device Power Delivery

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QUESTION 127
Which of the following dial-peer commands will you advice the new Certkiller
trainee technician to use to configure Cisco CallManager redundancy in a H.323
gateway?
A. preference
B. dtmf-relay
C. voice-class
D. session-target
E. destination pattern
Answer: A
H.323 Gateway Dial-Peer Configuration for Cisco CallManager Server Redundancy
Cisco 2610
Document ID: 12423
Current configuration:
version 12.1
voice class h323 1
h225 timeout tcp establish 3
!--- Set the timeout to three seconds.
dial-peer voice 100 voip
preference 1
!--- Make this the first choice dial peer.
ip precedence 5
destination-pattern 1...
voice-class h323 1
!--- Apply the voice class to the dial peer.
session target ipv4:10.10.10.2
!--- This is the address of the primary Cisco CallManager.
dtmf-relay h245-alpha
dial-peer voice 101 voip
preference 2
!--- This is the second choice.
ip precedence 5
destination-pattern 1...
session target ipv4:10.10.10.3
!--- This is the address of the secondary Cisco
CallManager.
dtmf-relay h245-alpha
end
QUESTION 128
Which of the following is the unabbreviated CatOS command that will set the
amount of power, in watts that can be provided by the switch to each port?

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A. set inline-power default-allocation <value>

B. inlinepower defaultallocation <value>
C. set inlinepower defaultallocation <value>
D. inline-power default-allocation <value>
E. set inline powerallocation <value>
Answer: C
set inlinepower defaultallocation
To set the default power allocation for a port, use the set inlinepower defaultallocation
command.
set inlinepower defaultallocation value
Syntax Description
value Default power allocation; valid values are from 4000 to 15400 milliwatts
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QUESTION 129
Which of the following modes will be made available when a Catalyst switch port to
provide inline power to attached IP Phones is configured?
A. Auto
B. On
C. Enable
D. Off
E. Deny
F. No Power
Answer: A, D
QUESTION 130
Which of the following Cisco CallManager models do not offer dual hot-swap hard
drives or redundant hot-swap power supplies?
A. MCS-7815-1000
B. MCS-7825-1133
C. MCS-7835-1266
D. MCS-7845-1400
Answer: A, B
QUESTION 131
Which of the following components can not be installed as components of Cisco
CallManager?
A. Cisco CallManager
B. Cisco TFTP Server
C. Cisco Messaging Interface

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D. Cisco DHCP Server

E. Cisco CallManager Web Components
F. Cisco IP VoiceMedia Streamer
Answer: D
QUESTION 132
What are the methods available for Starting and Stopping Cisco CallManager?
A. Cisco CallManager Control Center

B. Cisco CallManager Server configuration
C. CTL-ALT-DEL from the Cisco CallManager console
D. Windows 2000 Services Control Panel
E. Remove the power cable from the rear of the Cisco CallManager server
F. The Cisco CallManager server can never be stopped and restarted
Answer: A, D
QUESTION 133
Is the following true or false? Cisco IP Phones have DHCP enabled by default.
A. True
B. False
Answer: A
QUESTION 134
Which IP Telephony Layer does Cisco CallManager belong to?
A. Infrastructure
B. Clients
C. Call Processing
D. Applications
E. Call Activation
F. Voice
G. Router
Answer: C
QUESTION 135
Which of the following System parameter changes will require a restart of Cisco
CallManager?
A. CallManager Server IP Address

B. External phone subnet mask
C. Auto-Registration Partition

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D. External phone number mask

E. New Route Group
F. TCP port settings for the Cisco CallManager server
Answer: A, C, D, F
QUESTION 136
Which of the following statements are true when one considers the relationship
between the Publisher and the Subscriber within a CallManager cluster?
A. The Publisher reads it's local database.

B. Should the Publisher fail the Subscriber cannot view any database information.
C. If the Publisher is available, Subscribers get their database information from the
Publisher.
D. Should the Publisher fail the Subscriber examines it's own local database information.
E. The Subscribers never get their database information from the Publisher, but instead
use their own local database.
Answer: A, C, D
QUESTION 137
Which of the following statements regarding IP Addressing in a CallManager
environment is valid? (Choose all that apply.)
A. IP Phones can be allocated IP Addresses statically or through DHCP.

B. An IP Phone is allowed to receive an address in the same IP subnet as the attached PC.
C. An IP Phone can be allocated to a different subnet to the attached PC.
D. IP Phones makes use of network address space from RFC 1918.
E. IP Phones cannot use Private address space such as network 10.0.0.0.
F. IP Phones and PCs attached to the same switch port must reside in the same IP subnet.
Answer: A, B, C, D
QUESTION 138
What are the differences between Call Pickup and Group Call Pickup?
A. Call Pickup permits the pickup of incoming calls within their own group, while Group
Call Pickup allows users to pick up incoming calls within their own group as well as any
other group.
B. Group Call Pickup permits the pickup of incoming calls within their own group, while
Call Pickup allows users to pick up incoming calls within their own group or any other
group.
C. Call Pickup permits the pickup of incoming calls within their own group, while Group
Call Pickup allows users to place a call on hold so it can be retrieved from another phone
in the system.

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Answer: A
Understanding Call Pickup and Group Call Pickup
CiscoIP phones provide two call pickup types:
1. Call pickup-Allows users to pick up incoming calls within their own group. CiscoCallManager automatically
dials the
appropriate call pickup group number when a user activates this feature from a CiscoIPphone.
2. Group call pickup-Allows users to pick up incoming calls within their own group or in other groups. Users
must dial the
appropriate call pickup group number when activating this feature from a CiscoIPphone.
The same procedures apply for configuring both of these features. Group call pickup
numbers apply to lines or directory numbers.
a
QUESTION 139
Which of the following statements regarding the CallManager database is valid?
A. CallManager 3.1 makes use of SQL 7.0 Standard Edition + SP 2.

B. CallManager 3.1 makes use of SQL 7.0 Standard Edition + SP 1.
C. There can only be one Publisher per cluster.
D. There can be multiple Publishers per cluster.
E. All configuration changes are made on the Subscribers.
F. All configuration changes are made on the Publisher.
G. All of the above.
Answer: A, C, F
QUESTION 140
following are the available Loads which is an executable code image for a device.
What will your reply be? (Choose all that apply.)
A. Phone
B. Cluster
C. CallManager
D. Gateway
E. Region
F. Trunk
Answer: A, D
QUESTION 141
Which of the following features are offered by Cisco CallManager Groups? (Choose
all that apply.)

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A. Redundancy
B. Centralized Call Processing
C. Isolated Call Processing
D. Distributed Call Processing
E. Transcoding
F. Conferencing
Answer: A, D
Cisco CallManager Group
Use Cisco CallManager groups to specify which Cisco CallManager controls which
devices on your network. Cisco CallManager groups provide two important features for
your system:
Distributed call processing-This feature enables you to distribute the control of devices
across multiple Cisco CallManagers. See the "Distributed Call Processing" section.
Redundancy-This feature enables you to designate a primary and backup Cisco
CallManagers for each group. See the "Redundancy" section.
QUESTION 142
Which of the following statements regarding CallManager Redundancy Groups is
valid? (Choose all that apply.)
A. A CallManager Redundancy Group is a subset of a cluster.

B. Members of a cluster are also members of a Redundancy Group.
C. All devices in a cluster should be assigned to multiple CallManager Redundancy
Groups.
D. All devices in a cluster should be assigned to a single CallManager Redundancy
Group.
E. Devices are not assigned to CallManager Redundancy Groups.
F. Members of a Cluster substitutes as a subset of a CallManager Redundancy Group.
Answer: A, B, D
QUESTION 143
Which of the following statements regarding Quality of Service issues is valid?
A. The trust boundary should be set as close to the source as possible.

B. Voice traffic is fixed bandwidth with little latency issues.
C. Data traffic is bursty in nature and extremely sensitive to latency.
D. IP Phones can set voice packets to a high priority using both CoS and ToS.
E. When an IP Phone is attached to the same switch port as a PC, the IP Phone can reset
the CoS value of the frame the PC sends out to 0, prior to the frame reaching the switch.
F. By default IP phones have a CoS of 0 and PCs have a CoS of 5.
Answer: A, D, E

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QUESTION 144
Which of the following statements regarding BAT is valid? (Choose all that apply.)
A. BAT is a plug-in application to Cisco CallManager, lets you add, update, or delete a
large number of phones, users, Cisco VG200 gateways and ports.
B. BAT can be accessed from Cisco CallManager Administration and vice versa using
the Feature menu.
C.
BAT is a web-based application that operates in an Internet Explorer 4.01 Service Pack 2
or later or Netscape 4.5 or later environment.
D. BAT can be accessed from Cisco CallManager Administration and vice versa using
the Application menu.
E. The acronym BAT is short for The Bulk Administration Tool
F. The acronym BAT is short for The Bulk Additions Tool
Answer: A, C, D, E
QUESTION 145
The newly appointed Certkiller trainee technician wants to know what the acronym
AVVID stands for. What will your reply be?
A. Architecture for Voice Video and Intelligent Data

B. Architecture for Voice Video and Integrated Data
C. Any Voice Video and Integrated Data
D. A Lot of Voice Video and Integrated Data
E. All Voice Video and Integrated Data
Answer: B
QUESTION 146
Where should the DSP resources be located when using the Cisco Multi Site WAN
Centralized Call Processing Deployment model?
A. Remote Site
B. On Site
C. Construction Site
D. Aggregation Site
E. Off Site
Answer: D
QUESTION 147
What is the unabbreviated CatOS command on a Catalyst 6000 switch that you will
enter to use In Line Power on port 4/1 should an IP Phone be connected to that
port?

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Answer: set port inlinepower 4/1 auto

set port inlinepower
To set the inline power mode of a port or group of ports, use the set port inlinepower
command.
set port inlinepower mod/port {auto | static} [max-wattage]
set port inlinepower mod/port off
Syntax Description
Defaults
The default is auto.
Command Types
Switch command.
Command Modes
Privileged.
Usage Guidelines
If you specify auto or static mode but do not specify a max-wattage argument, the
maximum wattage that is supported by the hardware is used.
If you specify static mode, power is preallocated to the specified port even if no devices
are connected to that port. Connecting any device to that port ensures priority of service
because that port is guaranteed power.
If you enter the off keyword, the inline power-capable device is not detected.
If you enter this command on a port that does not support the IP phone power feature, an
error message is displayed.
You can enter a single port or a range of ports, but you cannot enter the module number
only.
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QUESTION 148
Which of the following statements is valid regarding Media Resource Management?
A. Media Resource Management permits the sharing of media resources of all Cisco
CallManagers within the cluster.
B. Media resources are exclusively accessible on the local Cisco CallManager with
which the media resources are registered but not available to all Cisco CallManagers
within the cluster.
C. A Cisco CallManager component called Media Resource Management locates and
assigns resources throughout a cluster.
D. Media Resource Management resides on every Cisco CallManager and communicates
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with MRMs on other Cisco CallManagers.

E. Media Resource Management resides on a single Cisco CallManager and
communicates with other Cisco CallManagers.
Answer: A, C, D
QUESTION 149
The newly appointed Certkiller trainee technician wants to know which pins are
used to supply power on a standard category 5 cable when connecting an IP Phone
to an In-Line Power 10/100-line card in a Catalyst 6000 switch. What will your reply
be?
A. 1,2,3,6
B. 4,5,6,7
C. 0,1,2,3,4,5,6
D. 4,5,7,8
E. 1,2,3,4
F. 1-10, 15-20
Answer: A
CISCO PRESTANDARD PoE IMPLEMENTATION
Two entities are directly connected in a PoE implementation: the power sourcing
equipment (PSE), which is the line card in the switch, and the powered device, which
receives power from the PSE. Examples of powered devices include IP phones, wireless
access points, IP cameras, or any other PoE-powered device. The PSE requires a power
supply capable of generating the -48V of power required. Power is provided over the
same twisted pairs used by data (pins 1, 2, 3, and 6). This is also referred to as a PSE end
span. Another alternative (not covered in this paper) is referred toas a PSE midspan. The
PSE is a patch panel-type device placed between the switch and a powered device. Power
is transmitted from the PSE midspan to the powered device using the unused Ethernet
pins: 4, 5, 7, and 8.
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m
QUESTION 150
To which IP Telephony Layer does a Switch belong to?
A. Clients
B. Call Processing
C. Infrastructure
D. Applications
E. Voice
F. Router
Answer: C

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QUESTION 151
Which of the following statements regarding Call Preservation is valid?
A. Call preservation is based on call signaling and call connections.

B. If communications between devices is unaffected, the RTP streaming sessions cannot
be preserved.
C. Cisco CallManagers in a cluster use Physical Layer links to establish calls between
devices registered to different CallManager servers.
D. Cisco CallManagers in a cluster use Signal Distribution Layer links to establish calls
between devices registered to different CallManager servers.
E. The affected calls cannot be controlled by the CallManager cluster , if an error occurs
that affects the signaling path, which is controlled by a CallManager server.
F. The RTP streaming sessions can still be preserved, provided communication between
devices are unaffected.
Answer: A, D, E, F
QUESTION 152
Is the following true or false? A gatekeeper device, the Cisco Multimedia
Conference Manager (MCM), provides call admission control for distributed call
processing systems.
A. True
B. False
Answer: A
http://www.cisco.com/en/US/partner/products/sw/voicesw/ps4139/index.html
QUESTION 153
What are the three Cisco recommended methods for connecting an IP Phone into
the network?
A. Use of the IP Phone as a stand alone device

B. Connect the workstation and the IP Phone into two different ports on the switch.
C. Running the IP Soft Phone JTAPI application on the workstation.
D. Directly connecting the IP Phone into the PABX
E. Connect the IP Phone into the switch and directly connecting the workstation into the
switched Ethernet port on the back of the IP Phone.
Answer: B, C, E
QUESTION 154
What is the bandwidth that the Gatekeeper allocates per call when requested by
CallManager to place a call across the WAN using G.711? NB: An IOS Gatekeeper
provides Call Admission Control (CAC) across Inter-Cluster links.

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A. 128 kbps
B. 64 kbps
C. 80 kbps
D. 24 kbps
E. 8 kbps
F. 256 kbps
Answer: A
QUESTION 155
The newly appointed Certkiller trainee technician wants to know what the Cisco
Call Manager cluster recommendation to support up to 5,000 users is. What will
your reply be?
A. 7
B. 4
C. 2
D. 3
E. 1
Answer: B
QUESTION 156
Which of the following statements regarding Voice VLANs are valid? (Choose all
that apply.)
A. The new Voice VLAN is also known as the Auxiliary VLAN.

B.
If a switch port has been configured with an Auxiliary VLAN, the attached IP Phone will
belong to this Voice VLAN, whereas an attached PC on the same switch port will belong
to the default Data VLAN.
C. If a switch port has been configured with an Auxiliary VLAN, both the attached IP
Phone and PC will both belong to this Voice VLAN.
D. An IP Phone talks to the attached switch via CDP when powering up. The switch will
then provide the IP Phone it's VLAN information.
E. If both IP Phone and PC are attached on the same switch port they will always belong
to the same VLAN
F. An IP Phone will always belong to the default Data VLAN, regardless of whether an
Auxiliary VLAN has been configured on this port or not.
Answer: A, B, D
QUESTION 157
What is the consequence of entering the following key sequence on a 7960 IP Phone:
**#

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A. The phone will lose power.

B. The phone will perform a local reset.
C. The phone will allow changes to be made to the Network Configuration options.
D. The phone will erase its local configuration.
E. The phone will check for Voice Mail Messages.
F. The phone will initiate last number re-dial.
Answer: C
QUESTION 158
Is the following true or false? Only one of the three available power options, Inline
Power, External Power Patch Panel and Wall Power, can be used at the same time
to provide power to an IP Phone.
A. True
B. False
Answer: B
QUESTION 159
Which of the following Cisco components forms an integral part of the Cisco IP
Communications system that enables emergency agencies to identify the location of
911 callers?
A. IP Contact Centre
B. Customer Response Application
C. Unity
D. Emergency Responder
E. Conference Connection
F. IP SoftPhone
Answer: D
QUESTION 160
Which Cisco CallManager model that has the following specifications:
1 GHz Pentium III Processor
1 GB Error Correcting SDRAM
Dual 18.2 GB Ultra3 Hot Swap SCSI Hard Drives
Redundant Hot Swap Power Supplies
Hardware RAID Controller
A. MCS-7822
B. MCS-7835-1000
C. MCS-7845-1400
D. MCS-7825-1133
E. MCS-7815-1000

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F. MCS-7830
Answer: B
QUESTION 161
Which of the following System parameter changes will necessitate a restart of Cisco
CallManager? (Choose all that apply.)
A. CallManager Server IP Address

B. New Route Group
C. TCP port settings for the Cisco CallManager server
D. Auto-Registration Partition
E. External phone number mask
Answer: A, C, D, E
QUESTION 162
Which of the following statements regarding the way in which IP Phones obtain IP
Addresses and access the TFTP server is valid? (Choose all that apply.)
A. IP Phones can be statically configured with an IP Address.

B. DHCP Options 066 and 150 must be used simultaneously to ensure IP Phones receive
the TFTP server address correctly.
C. IP Phones can be statically configured with the address of the TFTP Server.
D. DHCP Options 066 and 150 must not be used simultaneously. Use either option 150
or option 066 to allow the IP Phones to receive the address of the TFTP server.
E. IP Phones cannot be statically configured with the address of the TFTP Server.
Answer: A, C, D
QUESTION 163
What is the WAN link percentage limitation when configuring the maximum
bandwidth for a zone?
A. 30%
B. 50%
C. 40%
D. 75%
E. 10%
F. 100%
Answer: D
Capacity Planning
Before you place video traffic on a network, ensure that adequate bandwidth exists for all
necessary applications. First, calculate the minimum bandwidth requirements for each
major application, for example, voice, video, and data. The sum represents the minimum

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bandwidth requirement for any specific link. This amount should consume no more than
75 percent of the total bandwidth available on that link. This 75 percent rule assumes that
some bandwidth is necessary for overhead traffic. Examples of overhead traffic include
routing protocol updates and Layer 2 keepalives, as well as additional applications, such
as e-mail and HTTP traffic. Have voice and video traffic occupy no more than 33 percent
of link capacity. This Example Scenario explains capacity planning on a converged
network.
http://www.cisco.com/en/US/partner/tech/ CK5 43/ CK7 57/technologies_tech_note09186a0080094968.shtml
QUESTION 164
following is the protocol that is used between an IP Phone or Gateway when
registering with CallManager. What will your reply be?
A. TCP
B. MGCP
C. Skinny
D. H.323
E. Not so stubby
F. UDP
Answer: C
QUESTION 165
Which of the following statements regarding Publishers and Subscribers is valid?
A. A Publisher is a Read-Write database

B. A Subscriber is a Read-Write database
C. A Publisher is a Read-Only database
D. A Subscriber is a Read-Only database
E. Both Publisher and Subscriber databases are Read-Write
F. Both Publisher and Subscriber databases are Read-Only
Answer: A, D
Cisco CallManager Embedded LDAP Directory
Cisco CallManager uses the Data Connection Directory (DC-Directory) as an embedded
LDAP directory. This directory stores authentication and authorization information about
users and comes standard with Cisco CallManager (does not require any special
configuration or installation). Authentication establishes the user right to access the
system, while authorization identifies the telephony resources that a user is permitted to
use, such as a specific telephone extension.
After installation, the Cisco CallManager publisher server contains the read and write
version of the LDAP directory and the database, while the subscriber servers contain
read-only versions. The system uses LDAP to communicate to and from Cisco
CallManager and all of the supported applications and uses the TCP port 8404. When

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security is enabled, LDAPS (LDAP over SSL) uses TCP port 8405 (see the "LDAP and
the Secured Sockets Layer" section for more information).
Administrators access the embedded LDAP directory from the Cisco CallManager
Administration User Configuration window. Administrators use the User Configuration
window to add, update, and delete user information such as userid, password, and device
association.
a
QUESTION 166
Which of the following is the correct sequence that should be followed to configure
CMI correctly on CallManager?
A. Install CMI Service

Configure a CallManager server
Add the CMI Service to a CallManager server
Configure the CMI Service parameters
B. Install CMI Service
C. Configure a CallManager server
Install CMI Service
D. Install CMI Service
Answer: A
QUESTION 167
Which of the following statements regarding Restarting and Resetting IP Phones
are valid? (Choose all that apply.)
A. Restarting a device restarts it without performing a complete shutdown.

B. Restarting a device restarts it by performing a complete shutdown and then bringing it
back up.
C. Resetting a device resets it by performing a complete shutdown and then bringing it
back up.
D. Resetting a device resets it without performing a complete shutdown.
E. Restarting and resetting a device are the same action.
F. There is no such action as Resetting only Restarting a device.
Answer: A, C

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Cisco Technical Support IP Phone FAQ

Document ID: 16049
Q. What is the difference between restarting and resetting a phone?
A. A restart only re-registers the phone with the Cisco CallManager whereas a reset does
a complete re-initialization of the phone. In the case of a reset, the phone fetches its
configuration file again from the TFTP path which will not happen if you restart the
phone. Using the sequence **#** also makes the phone fetch its configuration file from
the TFTP path.
http://www.cisco.com/en/US/partner/products/hw/phones/ps379/products_qanda_item09186a00800a6763.shtml
#
QUESTION 168
following IP Phones offers a full-featured, IP-based, full duplex hands-free
conference station for use in small to medium sized conference rooms. What will
your reply be?
A. 7935
B. 7910
C. 7960
D. 7914
E. 7940
Answer: A
QUESTION 169
Which of the following describes a virtual device that can receive multiple,
simultaneous calls for application-controlled redirection?
A. Route Pattern
B. Route Group
C. Media Resource Group
D. CTI Route Point
E. Gateway
F. IVR
Answer: D
Cisco CallManager Administration Guide, Release 3.1(2)
CTI Route Point Configuration
A computer telephony integration (CTI) route point designates a virtual device that can
receive multiple, simultaneous calls for application-controlled redirection.
a

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QUESTION 170
Partitions and Calling Search Spaces are designed to address which types of
problems?
A. Routing by geographical location

B. Routing by tenant
C. Routing by gateway
D. Routing by class of user
E. Routing by IP address
Answer: A, B, D
Partitions and calling search spaces address three specific problems:
Routing by geographical location
Routing by tenant
Routing by class of user
QUESTION 171
The configuration of Cisco IP Phone Services is permitted by which CallManager
Administration menu?
A. System
B. Route Plan
C. Service
D. Feature
E. User
F. Application
Answer: D
QUESTION 172
What is the unabbreviated CatOS command on a Catalyst 6000 switch that you
would use to view the In Line Power status on port 2/15?
Answer: show port inlinepower 2/15

show port inlinepower
To display the port power administration and operational status, use the show port
inlinepower command.
show port inlinepower [mod[/port]] [detail]
Syntax Description
mod (Optional) Number of the module.

port (Optional) Number of the port on the
module.
detail (Optional) Displays detailed inline

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power information.
Defaults
This command has no default settings.
Command Types
Switch command.
Command Modes
Normal.
Usage Guidelines
An inline power-capable device can still be detected even if the inline power mode is set
to off.
The Operational (Oper) status field descriptions are as follows:
on-Power is being supplied by the port.
off-Power is not being supplied by the port.
denied-The system does not have enough avalable power for the port; power is not being
supplied by the port.
faulty-The port is unable to provide power to the connected device.
http://www.cisco.com/univercd/cc/td/doc/product/lan/cat6000/sw_8_3/cmd_ref/sh_p_sn.htm#wp1029737
QUESTION 173
What is the correct sequence to follow when configuring CallManager?
A. Services/Devices, Route Plan, Gateways, System

B. System, Services/Devices, Route Plan, Gateways
C. System, Route Plan, Services/Device, Gateways
D. System, Gateways, Route Plan, Services/Devices
E. Services/Devices, System, Route Plan, Gateways
F. There is no recommendation concerning the flow of configuring CallManager.
Answer: D
QUESTION 174
When using the Cisco Multi Site WAN Distributed Call Processing Deployment
model, a H.323 gatekeeper achieves CAC (Call Admission Control) by limiting the
number of incoming and outgoing calls of specified zones. If you are already in
Gatekeeper configuration mode what is the unabbreviated IOS command on the
Gatekeeper that you would use to assign a CallManager with the IP Address of
192.168.1.1 to zone 1?
Answer: zone subnet zone1 192.168.1.1/32 enable
QUESTION 175
What is the maximum number of users that triggers the recommendation by Cisco
to install a CallManager at a remote site in a Cisco Centralized Call Processing
deployment model environment?

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A. CallManagers are never installed at remote branch offices.

B. 5
C. 10
D. 20
E. 50
F. 100
Answer: D
QUESTION 176
Disconnect Supervision is a device requirement for the support of Call Preservation.
Which of the following statements regarding Disconnect Supervision is valid?
A. End User Release Disconnect Supervision is where the device can detect when the
user of the connection has hung up.
B. Timed Disconnect Supervision is where the device can detect when the user of the
connection has hung up.
C. End User Release Disconnect Supervision is used by devices when there is no
end-user that has the ability to initiate the release of the connection.
D. Timed Disconnect Supervision is used by devices when there is no end-user that has
the ability to initiate the release of the connection.
E. Media Streaming Failure (MSF) Disconnect Supervision is achieved by reacting to an
"ICMP" port not reachable, received as a result of transmitting media packets.
F. MSF stands for Multi Streaming Facility
Answer: A, D, E
QUESTION 177
What are the primary forms of intra-cluster communications? (Choose all that
apply.)
A. IP Phone, gateway and DSP resource registration

B. Call Admission Control requests
C. SQL database configuration information
D. Digit Analysis
E. Routing updates
Answer: A, C
QUESTION 178
The newly appointed Certkiller trainee technician wants to know which type of
Gateway have all dial plan information configured internally. What will your reply
be?

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A. Not so stubby
B. H.323
C. MGCP
D. Skinny
E. VG200
Answer: B
QUESTION 179
What is the name of the value that each IP telephony device is allocated, that you
would use to determine the overall number of devices a CallManager can support?
A. user
B. size
C. weight
D. capacity
E. resource
Answer: C
QUESTION 180
What will happen to a PC's Ethernet connection if it is connected to the network via
a 7960 IP Phone and the IP Phone loses power?
A. The PC will loose its connection to the network

B. The PC retains it's Ethernet connection
C. The PC will loose power
D. The PC must be rebooted to re-connect to the network
E. The PC is unable to connect to the network via a 7960 IP Phone
Answer: A
QUESTION 181
What are the methods available to supply power to IP Phones?
A. Inline Power
B. No Power
C. External Power Patch Panel
D. Wall Power
E. Battery Power
F. Power from the attached PC
Answer: A, C, D
QUESTION 182
Which of the following software functions is provided by Cisco IP Voice Media

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Streamer Application?
A. Software Conference Bridge

B. Software H.323 Gateway
C. Software Media Termination Point
D. Software Group Pickup
E. Music On-Hold
F. Software Transcoding
Answer: A, C, E
QUESTION 183
Which of the following statements regarding IP Phones and TFTP is valid? (Choose
all that apply.)
A. A TFTP server address cannot be statically configured on an IP Phone.

B. A statically configured TFTP server address on an IP Phone has the ability to override
a TFTP server address sent by a DHCP server.
C. A TFTP server address can be statically configured on an IP Phone.
D. If the device receives the Cisco CallManager name, it resolves the name using DNS
and opens a Cisco CallManager connection.
E. A device cannot use the default server name if it did not receive an IP address or
name.
F. A device will use the default server name if it did not receive an IP address or name.
Answer: B, C, D, F
QUESTION 184
Is the following true or false? Shared media is supported to the desktop in an IP
Telephony Environment.
A. True
B. False
Answer: B
QUESTION 185
Which of the following is the Cisco IP Phone that is capable of only the single line?
A. 7960
B. 12 SP+
C. 7910
D. 30 VIP
E. Soft Phone
Answer: C

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QUESTION 186
Is the following true or false? The Catalyst 6000, 5000, 4000 and 3500 switches all
have the capability to re-classify CoS at layer 2.
A. True
B. False
Answer: A
QUESTION 187
Is the following true or false? Locations provide Call Admission Control (CAC) in a
Cisco Multi Site WAN Centralized Call Processing Deployment model environment.
A. True
B. False
Answer: A
QUESTION 188
The newly appointed Certkiller trainee technician wants to know what the primary
function of CallManager is. What will your reply be?
A. Directory Services
B. Supplementary Services
C. Call Processing
D. Layer 3 Switching
E. Routing
F. Voice Messaging
G. None of the above
Answer: C
Routers that reside at the WAN edges require quality of service (QoS) mechanisms, such
as priority queuing and traffic shaping, to protect the voice traffic from the data traffic
across the WAN, where bandwidth is typically scarce. In addition, a call admission
control scheme is needed to avoid oversubscribing the WAN links with voice traffic and
deteriorating the quality of established calls. For centralized call processing deployments,
the locations construct within Cisco CallManager provides call admission control
QUESTION 189
Which of the following are the device requirements for supporting call
preservation? (Choose all that apply.)
A. Active Connection Maintenance

B. Call Admission Control
C. Intracluster Communication

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D. Disconnect Supervision
E. Switchover Algorithm
F. Skinny Registration
Answer: A, D, E
QUESTION 190
Is the following true or false? Conferencing and Transcoding resources can be
utilized across multiple CallManagers within a cluster and are considered to be
shared resources.
A. False
B. True
Answer: B
QUESTION 191
An IP Phone can be assigned a list of CallManagers with which to register within a
cluster. How many CallManagers can be included in this specific list?
A. 1
B. 3
C. 5
D. 10
E. 100
Answer: B
QUESTION 192
Which of the following statements regarding Phone Button Templates are valid?
A. Phone Button Templates permits the re-assignment of buttons to suit the users'
environment.
B. Phone Button Templates must be based on an existing template.
C. The Phone Button Template menu is found under "Devices > Phone Button Template"
D. IP Phones should have at least one Speed Dial Button defined.
E. IP Phones should have at least one Line Button defined.
F. The Phone Button Template menu is found under "Devices > Phone > Button
Template"
Answer: A, B, E
Phone Button Template Configuration
Cisco CallManager includes several default phone button templates. When adding
phones, you can assign one of these templates to the phones or create a new template.
Creating and using templates provides a fast way to assign a common button
configuration to a large number of phones. For example, if users in Certkiller .com do not

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use the conference feature, you can create a template that reassigns this button to a
different feature, such as speed dial.
Make sure all phones have at least one line assigned. Normally, this is button 1. You can
assign additional lines to a phone, depending on the Cisco IP phone model. Phones also
generally have several features, such as speed dial and call forward, assigned to the
remaining buttons.
Step 1 Choose Device > Phone Button Template.
Step 2 Choose a template and click Copy to create a new template.
The new template exactly duplicates the existing template and automatically assigns it a
new name. You must update this new template if you want it to differ from the original.
Step 3 Update the appropriate settings.
Step 4 Click Insert to add the new template.
Step 5 Click View Button Layout to verify the button layout.
Not C: The Phone Button Template menu is found under Device > Device Settings
QUESTION 193
Is the following true or false? It is unnecessary to define a DHCP Scope on the
DHCP Server to permit IP Phones to obtain an IP Address, as long as the IP Phones
have the address of the TFTP Server.
A. False
B. True
Answer: A
QUESTION 194
following connection types are used to connect two Cisco CallManagers in remote
clusters.What will your reply be?
A. H.225 Intercluster Trunk

B. H.323 Intracluster Trunk
C. H.323 Gatekeeper
D. H.323 Intercluster Trunk
E. H.225 Intracluster Trunk
F. None of the Above
Answer: D
Understanding Voice Gateways
Gateways, Dial Plans, and Route Groups
Use dial plans to access or call out to the PSTN, route groups, and group-specific
gateways. Ensure remote Cisco CallManagers across the IP WAN are configured as
intercluster (H.323) gateways.
a

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QUESTION 195
What will be the consequence of an eleventh call being placed across the WAN when
Call Admission Control is being used in the network when a WAN link has been
established between two sites with sufficient bandwidth to carry ten voice calls
between the two locations?
A. The first ten calls will be terminated to permit the eleventh call.
B. The tenth call will be terminated to permit the eleventh call.
C. The eleventh call will not be allowed.
D. The eleventh call will be allowed and will cause poor quality for all the calls.
E. All calls will be terminated and the network will have to back off for a pre-determined
time until calls can be placed again.
Answer: C
QUESTION 196
The newly appointed Certkiller trainee technician wants to know which protocol is
used to maintain the active session with each configured CallManager, when an IP
Phone receives its configuration file with a list of prioritized CallManagers. What
will your reply be?
A. Skinny
B. MGCP
C. TCP
D. Not so stubby
E. UDP
F. H.323
Answer: C
QUESTION 197
The newly appointed Certkiller trainee technician wants to know which pins are
used to supply power on a standard category 5 cable when connecting an IP Phone
to an External Power Patch Panel. What will your reply be?
A. 1,2,3,6
B. 4,5,6,7
C. 4,5,7,8
D. 1-10, 15-20
E. None of the Above
Answer: C

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The Catalyst Inline Power Patch Panel can also work in conjunction with the existing patch-panel configuration
(seeFigure 2). Ethernet terminals use pins 1, 2, 3, and 6 fordata transmission, and the Catalyst Inline Power
Patch Panel
does not access or insert power into these wire pairs. The Catalyst Inline Power Patch Panel acts as a normal
patch
panel for Ethernet connections that do not require inline power, ensuring reliable performance by keeping
unneeded
circuitry out of these normal patch-panel connections. The Catalyst Inline Power Patch Panel provides power
only on
the unused Fast Ethernet pins 4, 5, 7, and 8. Network administrators can count on reliable power distribution
that will
not interfere with network operations that do not require inline power.
http://www.cisco.com/en/US/partner/products/hw/modules/ps2797/products_data_sheet09186a00800a9ea3.htm
l
QUESTION 198
What is the correct syntax that you will advice the Certkiller trainee technician to
use when assigning an Auxiliary Voice VLAN 200 to switch port 3/2 on a Catalyst
6509 switch?
A. set port auxiliaryvlan 200 3/2

B. set auxiliary vlan 3/2 200
C. set port vlan 200 3/2
D. set port auxiliaryvlan 3/2 200
E. set port auxiliary vlan 3/2 200
F. none of the above
Answer: D
QUESTION 199
Quality of Service classification at Layer 3 is also referred to as:
A. CoS
B. MOS
C. BOSS
D. ToS
E. QoS

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Answer: D
QUESTION 200
Is the following true or false? Delay refers to the time it takes a packet to reach the
receiving endpoint after being transmitted from the sending endpoint.
A. True
B. False
Answer: A
QUESTION 201
Which of the following devices provide CAC (Call Admission Control) in a Cisco
Multi Site WAN Distributed Call Processing environment?
A. Cisco Call Manager

B. NT Server
C. VG200
D. Gatekeeper
E. Switch
Answer: D
QUESTION 202
Which of the following audio codec uses less than 15 kbps? (Choose all that apply.)
A. G723
B. G728
C. G729
D. G711
Answer: A, C
QUESTION 203
The newly appointed Certkiller trainee technician wants to know what the core
requirements in a CCM deployment are.What will your reply be? (Choose all that
apply.)
A. call survivability
B. CCM redundancy
C. trans coding services
D. supplementary services
E. all of the above
Answer: A, B, D

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QUESTION 204
Which protocol will you recommend to a Certkiller customer who is migrating from
a centralized multi-site deployment model to a distributed model, but who wants the
flexibility of having a gateway register with either a CCM or gatekeeper.
A. SMDI
B. H.323
C. Not so stubby
D. MGCP
E. Skinny
Answer: B
QUESTION 205
The newly appointed Certkiller trainee technician wants to know what the default
CoS that Cisco 7940 assigns to all voice packets is.What will your reply be?
A. 5
B. 6
C. 10
D. 12
Answer: A
QUESTION 206
Which of the following are the default Soft key Templates? (Choose all that apply.)
A. Standard user
B. Standard subscriber
C. Standard IPMA Manager
D. Standard IP Manager Assistant
E. All of the above
Answer: A, C
Explanation:
Softkey Templates
Use softkey templates to manage softkeys that are associated with applications such as
Cisco IPMA or call-processing features such as Cisco Call Back on the Cisco IP Phones.
The administrator uses the Softkey Template Configuration windows in Cisco
CallManager Administration to create and update softkey templates.
Cisco CallManager supports two types of softkey templates: standard and nonstandard.
Standard softkey templates in the Cisco CallManager database contain the recommended
selection and positioning of the softkeys for an application. Cisco CallManager provides
the following standard softkey templates:

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Standard user
Standard Feature
Standard IPMA Assistant
Standard IPMA Manager
Standard IPMA Shared Mode Manager
D is not the answer. Standard IPMA Assistant is another default Softkey Template, but
not Standard IP Manager Assistant.
QUESTION 207
When an phone contacts the TFTP server, what is the maximum number of CCM
server in a file that is downloading to a Cisco IP Phone?
A. 1
B. 2
C. 3
D. 4
Answer: C
QUESTION 208
In which file will you be able to locate the firmware version information in the
Device Defaults configuration page?
A. Source
B. Version
C. Firmware
D. Load Information
Answer: D
QUESTION 209
Which of the following statements best describes the relationship between Media
Resource Groups (MRGs) and Media Resource Group Lists (MRGLs)?
A. Media resources are placed in MRGLs, and MRGLs are prioritized in MRGs.
B. MRGs are assigned to media resources, and MRGLs are assigned to specific devices.
C. Media resources are placed in MRGs, and MRGs are prioritized in MRGLs.
D. MRGs are assigned to specific devices, and MRGLs are assigned to media resources.
E. None of the above.
Answer: C
QUESTION 210
The Class of Service utilizing partitions and CSS is a way to restrict or allow devices
access to which of the following: (Choose all that apply.)

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A. Gateways
B. IP Phones
C. Route patterns
D. Local PSTN
E. Gatekeepers
F. Directory numbers
Answer: C, F
QUESTION 211
Which CallManager dial plan architecture component can be assigned to a
partition?
A. Route List
B. Route Path
C. Route Pattern
D. Route Point
E. Trunk Group
F. Route Group
Answer: C
QUESTION 212
To what does an Automated Attendant pilot, which is a directory number, point to?
A. Voice mail
B. A specific device
C. A hunt group
D. A specific shared line
Answer: C
QUESTION 213
Which of the following services must be activated and running on the CCM to
enable Cisco Attendant Console?
A. Cisco RIS Data Collector

B. Cisco Telephony Call Dispatcher
C. Cisco CTIManager
D. Cisco IP Voice Media Streaming App
E. All of the above
Answer: B
Make sure that the Cisco Telephony Call Dispatcher (TCD) service activates and runs on
all servers that
run the Cisco CallManager service.

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*Step # 5 in the Cisco CallManager Attendant Console Configuration Checklist

Cisco CallManager Attendant Console Administration Guide, Release 1.2(1), page 3
QUESTION 214
The newly appointed Certkiller trainee technician wants to know which codec is
supported by the IP Voice Media Streaming Application for conferencing. What
will your reply be?
A. GSM
B. G.711
C. G.723
D. G.729
Answer: B
QUESTION 215
What will an endpoint do when an H.323 endpoint requires a change to a higher bit
rate codec during a call?
A. Send a Bandwidth Reject (BRJ) to the gatekeeper.

B. Send a Bandwidth Interrupt (BRI) to the gatekeeper.
C. Send a Bandwidth Request (BRQ) to the gatekeeper.
D. Send a Disengage Request (DRQ) to the gatekeeper.
E. Send a Change Codec Request (CCR) to the gatekeeper.
Answer: C
QUESTION 216
What are the formats in which IP Voice Media Streaming Application can stream
Music on Hold? (Choose all that apply.)
A. G.711
B. Wideband
C. G.723
D. G.729
E. All of the above.
Answer: A, B, D
The music on hold server also supports one fixed input source. The system supports the
following codecs:
G.711a-law/mu-law, G.729a, and wideband.
*page 4-17, Cisco CallManager Features and Services Guide
QUESTION 217
Which button should users press to see the weather advisories on their phones if
weather advisories have been made available to subscribers?

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A. applet
B. services
C. advisory
D. directory
Answer: B
QUESTION 218
The newly appointed Certkiller trainee technician wants to know which CCM
feature permits users to answer incoming calls that are directed to a directory
number other than their own. What will your reply be?
A. Call Answer
B. Group Pickup
C. Call Pickup
D. Group Answer
Answer: C
QUESTION 219
Why might a user find it necessary to log on to the CCM server?
A. To activate the directory path.

B. To check the activity of the phone directory.
C. To activate the phone extension.
D. To customize the phone options.
E. To indicate presence at the phone.
Answer: D
Users do not have to activate phones, however they can logon to CCMUser on the Call
Manager & customize their phone settings.
QUESTION 220
The newly appointed Certkiller trainee technician wants to know what the default
Message Waiting Lamp system policy is. What will your reply be?
A. Never light
B. Always light
C. Use System Policy
D. Use Group Policy
E. All of the above
Answer: C

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QUESTION 221
What would you advice the Certkiller trainee technician to do first when attempting
to enable Portuguese menus and buttons on their phones when located in Brazil?
A. Download the Portuguese locale files from the Cisco website.

B. Create the directory stub \Port\Brazil on the CCM server in the Java directory tree.
C. Download the International locale files from the Cisco website.
D. Unpack the International locale files included on the distribution CD-ROM.
Answer: B
QUESTION 222
Which of the following will restrict destination numbers when a user chooses call
forwarding?
A. The department ID of the caller.

B. The original destination number.
C. The device pool of the original destination phone.
D. The calling search space.
E. None of the above.
Answer: D
QUESTION 223
The newly appointed Certkiller trainee technician wants to know what a phone must
support to enable the use of extension mobility. What will your reply be?
A. xml
B. html
C. cti
D. perl
E. java
Answer: A
Cisco CallManager Extension Mobility (an XML-based authentication feature) is
comprised of the Cisco
CallManager Extension Mobility application and the Cisco CallManager Extension
Mobility service.
*page 1-2, Cisco CallManager Features and Services Guide
QUESTION 224
What function does the dial plan perform when using a gatekeeper?
A. The dial plan issues instructions to the gatekeeper to reallocate bandwidth.

B. The dial plan allows devices to find the correct gatekeeper.
C. The dial plan determines the action to be taken when a call is rejected by the

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gatekeeper.
D. The dial plan controls the amount of bandwidth to request from the gatekeeper.
Answer: C
QUESTION 225
Certkiller .com just installed CCM to replace their entire corporate phone system.
The CEO entered his home phone as a speed dial, 9483329. However the phone call
is not going through.
What is the most likely cause?
A. The number has been corrupted in the memory of the phone.

B. The CEO has not been added to the user directory so speed dial is not available.
C. The administrator neglected to add the CEO to the user directory.
D. The number is outside the corporate network and needs to be preceded by the PSTN
access code.
E. The CCM is only responding to the first 4 digits of the number and is attempting to
make a call within the network.
Answer: D
QUESTION 226
Which of the following web pages can be used to configure fast dial?
A. Web Services
B. Directory Services
C. Administrator Services
D. Personal Directory
E. All of the above
Answer: D
There is no Administrator Services web page. Fast Dial is configured as part of a user's
Personal Directory.
QUESTION 227
Which of the following can function as a media termination point?
A. Hardware transcoder
B. Music on hold server
C. Software conference bridge
D. Hardware conference bridge
Answer: A
QUESTION 228
Why is adding users to the CCM directory important?

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A. Different tool rates can be assessed if you add the users to the directory.
B. Better routing decisions can be made if you add the user to the directory.
C. The phone is not usable unless users are added and associated with a phone.
D. The users will not be able to use directory services until they are added to the
directory.
Answer: A
The correct answer is definitely not C, it is probably A.
Phones do not have to be associated with users. Phones in Call Manager can very well
not be associated with any users. Anyone who thinks C is the correct answer has never
worked with Call Manager.
QUESTION 229
You are a CCM administrator at Certkiller . You want to configure the maximum
bandwidth allowed for voice calls.
Where can you do this?
A. CCM and Gatekeeper

B. VG200 and Gatekeeper
C. CCM and H.323 gateway
D. Intercluster trunk gateway
Answer: A
Bandwidth is controlled with Locations in CCM & with H.323 Gatekeepers, not H.323
Gateways.
QUESTION 230
What can call oversubscription cause if you do not have call admission control?
A. Echo
B. Call drop
C. Talk back
D. Voice packet loss
E. Call processing delay
Answer: D
An additional contributor to packet loss in campus networks is TX buffer congestion.
Transmit buffer
congestion can happen if a rate change occurs or if many interfaces are aggregated into a
single uplink,
resulting in an oversubscription of the uplink's capacity to buffer packets.
Page 3-2, Cisco AVVID Network Infrastructure Enterprise Quality of Service Design
QUESTION 231
You are a CCM administrator at Certkiller . Your newly appointed Certkiller trainee

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wants to know what the requirement for implementing Call Park in a CCM cluster
is.
What will your reply be?
A. Each IP phone must subscribe to the Call Park service.

B. Each CCM must have a unique Call Park number/range.
C. A PSTN gateway must be selected to act as the endpoint for Call Park.
D. An access password must be configured for the Call Park number/bridge.
Answer: B
QUESTION 232
You are a CCM administrator at Certkiller . You want to add a service to a Certkiller
user's phone.
Which CCM Administration page should you use?
A. User Profile
B. User Information
C. Phone Configuration
D. Directory Number Configuration
E. Cisco IP Phone Services Configuration
Answer: C
Phone services are subscribed to in the Phone configuration page, not the User
configuration page. Services are associated with phones, not users.
QUESTION 233
Under which condition will Cisco Emergency Responder absolutely not be needed in
a single site implementation?
A. With stationary IP phones

B. With shared line appearances
C. In a 30 employee company using SoftPhone
D. When IP phones are attached to Catalyst switches
Answer: A
QUESTION 234
You are a network administrator at Certkiller . Every help desk employee's phone at
Certkiller has a single 800 number on line 3. Your newly appointed Certkiller trainee
wants to know what this is called.
A. Multiple line instance

B. Shared line appearance
C. Shared extension instance

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D. Shared instance appearance
Answer: B
QUESTION 235
You are a network administrator at Certkiller . You are configuring SRST. You issue
the ip source-address <ip address>[port<port #>]command.
What does this command do?
A. It enables the router to receive SIP messages on the specified port.

B. It enables the router to receive H.323 messages on the specified port.
C. It enables the router to receive MGCP messages on the specified port.
D. It enables the router to receive skinny messages on the specified port.
Answer: D
QUESTION 236
You are a network administrator at Certkiller . The Certkiller network supports
10,000 device units. You want to deploy 2:1 CCM redundancy on the Certkiller
network.
How many dedicated backup servers would you require?
A. 1
B. 2
C. 3
D. 4
E. 5
Answer: B
QUESTION 237
The multinational corporation Certkiller has large compuses in the US, Guatemala,
and Singapore. There are about 15,000 phones at each location. A call pattern
survey discovers that almost all calls are intrasite.
Which is the most appropriate deployment option for Certkiller ?
A. Single site deployment with connections to the PSTN.

B. Distributed call processing with an improved WAN infrastructure.
C. Single site deployment with clusters connected via infrastructure trunks.
D. Centralized call processing with one location chosen as the call processing center.
Answer: B
QUESTION 238
You are a network administrator at Certkiller . You want to upgrade the publisher
database server to CCM 3.3.

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What additional task are you required to perform?
A. Manually format the hard drive.

B. Replicate the database from the subscriber.
C. Perform a complete re-image of the server.
D. Remove the server's account from the domain.
Answer: D
You must perform the following tasks on all servers at the same time:
1. Remove the System From the NT Domain or Microsoft Active Directory Domain and
Reboot the
Server (Required, If Configured)
*Page 20, Upgrading Cisco CallManager Release 3.3(4)
QUESTION 239
Which of the following files support the resolution of a CCM server's NetBIOS
name?
A. DNS
B. nbhosts
C. lmhosts
D. RADIUS
E. NetBIOSMap
Answer: C
QUESTION 240
wants to know how the runtime information regarding registered devices is
propagated from one CCM server to another.
A. Each CCM server establishes an SDL link to all the other CCM servers in the cluster
to propagate runtime information.
B. One server becomes the designated distributor and is responsible for distributing
runtime information to all the cluster members.
C. Each CCM server in the cluster sends IP Multicast messages to the other CCM servers
in the cluster reporting current runtime information such as registered devices.
D. Each CCM server establishes an SDL link to the publisher.
All runtime information from the subscribers is passed up to the publisher, which then
replicates the data back to the subscribers.
Answer: A
QUESTION 241
Once CCM is installed on a server, which operations do you need to be perform?

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(Choose two)
A. Delete the installation folder.

B. Stop all unnecessary services.
C. Create a SQL database for IP phones.
D. Change the password for the CCM account.
Answer: B, D
QUESTION 242
You are a network administrator at Certkiller . Certkiller mandates a single-cluster
over the WAN design for the CCM deployment. Your newly appointed Certkiller
trainee wants to know what the maximum number of primary CCM servers in this
diagram is.
A. 2
B. 4
C. 6
D. 8
E. 10
Answer: B
Explanation: The distributed single-cluster design supports a maximum of 4

primary Cisco CallManagers. This number correlates directly to the maximum
number of supported locations.
QUESTION 243
wants to know what the maximum number of phones that are supported under
SRST running on a Cisco 7200 series router is.
A. 480
B. 580
C. 680
D. 720
E. Unlimited
Answer: A
Table 2.SRST Platform Density and Feature License Part Numbers

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The cisco 2600 supports Cisco SRST 2.1 only with Cisco IOS Software Release 12.3 mainline images; releases
after
Cisco SRST 2.1 are not supported on any ofthe Cisco 2600 routers.
** The Cisco Catalyst 6500 CMM supports SRST 3.2 in Cisco IOS Software Release 12.3(8)XY and supports
SRST 2.1
with Release 12.2(13)ZC.
*** The Cisco 7200 supports SRST 2.1 only with Cisco IOS Software Release 12.3 Mainline.
**** Combine part numbers: FL-SRST-SMALL and FL-SRST-MEDIUM two FL-SRST-36 licenses or three
FL-SRST-SMALL licenses to support 72 IP phones inSRST.
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QUESTION 244
wants to know what the purpose of the TCD service is.
A. Analyzer hunt group usage patterns for better call allocation.

B. Provides registration services for phones being used in hunt groups.
C. Provides state communication between CCM servers and attendant consoles.
D. Determines overall call agent performance for higher agent satisfaction levels.
Answer: C
QUESTION 245
wants to know what the maximum number of CCM subscribers that are allowed in
a cluster is.
A. 2
B. 4
C. 6
D. 8

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E. 9
Answer: D
Due to Microsoft SQL restriction, you can have only one publisher server and up to eight
subscriber servers per cluster.
QUESTION 246
You are a CCM administrator at Certkiller . You want to route calls from one
Certkiller site over the WAN to another site. Your user community dials a full long
distance number, but you want to only route the dive digit extension.
Which of the following is the most effective solution?
A. Change the full long distance number to only five digits using a route filter with a
called party transformation mask.
B. Change the full long distance number to only five digits using a route filter with a
calling party transformation mask.
C. Change the full long distance number to only five digits using a translation pattern
with a calling party transformation mask.
D. Change the full long distance number to only five digits using a translation pattern
with a called party transformation mask.
Answer: D
QUESTION 247
wants to know what a route group is.
A. It is a logical grouping of route lists.

B. It is a logical grouping of route filters.
C. It is a logical grouping of route patterns.
D. It is a logical grouping of device gateways.
Answer: D
QUESTION 248
You are a CCM administrator at Certkiller . The Certkiller network has a called
party digit string of 9592790. The called party digit string matches a Translation
Pattern. The Translation Pattern has a called party transformation mask of
88xxx00. Your newly appointed Certkiller trainee wants to know what the
transformed called party result should be.
A. 8592790
B. 95xxx90
C. 9592700

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D. 8892700
Answer: D
QUESTION 249
Which of the following are typically placed in a CCM partition?
A. IP phone only
B. Route pattern only
C. Calling search space only
D. IP phone and Calling search space
E. Route pattern and Directory number
Answer: E
QUESTION 250
Which of the following is a valid use of a calling partition?
A. Ensuring 911 is routed to the correct PSTN gateway.

B. Ensuring that all voice mail is stored in the same physical drive.
C. Ensuring administrative authority is limited to a single CCM server.
D. Ensuring only designated partitions of a dialed number is parsed by the route filter.
Answer: A
QUESTION 251
Your newly appointed Certkiller trainee wants to know at what the preferred
method of endpoint location when deploying E-911 services is.
A. CAM table
B. Locatable IP address assignment
C. Port scan with sticky assignment
D. MAC address discovery using CDP
Answer: D
QUESTION 252
wants to know what will happen if a phone has a calling search space and the line on
that phone also has a calling search space.
A. CCM will use both calling search spaces.

B. CCM will use the line calling search space only.
C. CCM will use the device calling search space only.

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D. The administrator will receive an error when trying to configure a calling search space
on both the phone and the line.
Answer: A
Explanation: CCM would use both CSS defined in the line and phone.
The CSS defined in line would override that defined in phone.
QUESTION 253
You are a network administrator at Certkiller . Your newly appointed Certkiller
trainee wants to know at what must users have when installing the Cisco IP
SoftPhone application.
A. A User ID, a password, the MAC address of their PC.

B. A User ID, a password, and an IP address of the CCM.
C. A User ID, a password, and the IP address of the phone.
D. A User ID, a password, and the MAC address of the phone.
Answer: B
QUESTION 254
You are a CCM administrator at Certkiller . You have configured your CCM to use
the Predot 10-10 Dialing Digit discard instruction with the route pattern "9.@".
Your newly appointed Certkiller trainee wants to know at what is sent to the
gateway device when a user dials 9101028812149492215.
A. 12149492215
B. 28812149492215
C. 101028812149492215
D. 91010298812149492215
Answer: A
Discard
QUESTION 255
You are a CCM administrator at Certkiller . You want to check CCM routing
decisions.

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What is the graphic used to display a decision flow showing all possible routing
choices?
A. call flow
B. call decision tree
C. call decision profile
D. call routing summary
Answer: B
QUESTION 256
Which of the following route filter tags support 01 1 33 123456#?
A. TRANSIT-NETWORK
B. INTERNATIONAL-ACCESS
C. INTERNATIONAL OPERATOR
D. TRANSIT-NETWORK-ESCAPE
Answer: B
Route Filter Tag Descriptions
The tag serves as the core component of a route filter. A tag applies a name to a subset of
the dialed-digit string. For example, the NANP number 972-555-1234 comprises
LOCAL-AREA-CODE (972), OFFICE-CODE (555), and SUBSCRIBER (1234) route
filter tags.
Route filter tags require operators and can require additional values to decide which calls
are filtered.
The values for route filter tag fields can contain the wildcard characters X, *, #, [, ], -, ^,
and the numbers 0 through 9. The descriptions in Table 14-2 use the notations [2-9] and
XXXX to represent actual digits. In this notation, [2-9] represents any single digit in the
range 2 through 9, and X represents any single digit in the range 0 through 9. Therefore,
the description "The three-digit area code in the form [2-9]XX" means you can enter the
actual digits 200 through 999, or all wildcards, or any mixture of actual digits and
wildcards that results in a pattern with that range.
Table Route Filter Tags
QUESTION 257
What is a route list?
A. A collection of dial plans

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B. A collection of access lists

C. A collection of device pools
D. A collection of route groups
Answer: D
QUESTION 258
Which of the following can be assigned to a partition? (Choose three)
A. Gateway
B. Route pattern
C. Directory number
D. Translation pattern
Answer: B, C, D
QUESTION 259
You are a CCM administrator at Certkiller . You want to check if there is an
overlaps in the route patterns.
Which CCM feature would you use?
A. Route Plan Report

B. Translation Plan Report
C. Route Plan Detail Report
D. Route and Translation Report
Answer: A
QUESTION 260
You are a CCM administrator at Certkiller . You need to route the following
destinations:
1111
1311
1711
1722
1922
Which route pattern routes would you use?
A. 1[12579]XX
B. 1[1379][12]X
C. 1[1-69][23][12]
D. 1[^24568][^12]X
Answer: B

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QUESTION 261
Which of the following are types of analog voice gateways?
A. CO Gateways only
B. CO and CAS Gateways
C. CCS and Trunk Gateways
D. Trunk and Station Gateways
E. CAS and Station Gateways
Answer: D
Explanation
: Station Gateway: Access analog station gateways connect Cisco CallManager to plain
old telephone service(POTS) analog telephones,interactive voice response(IVR)
systems,fax machines, and voice-mail systems.Station gateways provide Foreign
Exchange Station(FXS) ports for connecting to analog devices such as telephones and
faxes. Trunk Gateway: Access analog trunk gateways connect Cisco CallManager to
PSTN central office(CO) or PBX trunks.Trunk gateways provide Foreign Exchange
Office(FXO) ports for PSTN or PBX access and E&M ports for analog trunk connection
to a legacy PBX.
Cisco Analog Access Station Gateways
Station gateways let you connect the Cisco CallManager to POTS analog telephones,
interactive voice response (IVR) systems, fax machines, and voice-mail systems. Station
gateways provide FXS ports. The AS-2, AS-4, and AS-8 models accommodate two, four,
and eight Voice over IP (VoIP) gateway channels, respectively.
Cisco AS gateways communicate with Cisco CallManager using SGCP.
Cisco Access Analog Trunk Gateways
Analog trunk gateways let you connect the Cisco CallManager to standard PSTN central
office (CO) or PBX trunks. Trunk gateways provide FXO ports. The AT-2, AT-4, and
AT-8 models accommodate two, four, and eight VoIP gateway channels. Loop-start
signaling type applies.
Cisco AT gateways communicate with Cisco CallManager using SGCP.
156. Given answer is correct, explanation is found at:
a
QUESTION 262
You are a network administrator at Certkiller . You want to configure the Catalyst
3524 switch to trust the CoS of the device attached to the Cisco 7060 IP phone.
What command would you use?
A. set port priority extend trust

B. switchport priority extend trust
C. set port co 2/1 trust-ext trust-cos
D. switchport cos 2/1 trust-ext trust-cos

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Answer: B
Quality of Service on Catalyst 2900 XL and 3500 XL Series Switches Frequently
Asked Questions
Q. Can I re-classify Class of Service (CoS) value of data generated from a PC connected
to an IP phone which is attached to the Catalyst 2900 XL and 3500 XL series switches?
A. Yes, you can configure the interface level switchport priority extend trust command.
This feature instructs the first Cisco IP phone to trust the dot1p tag received from the
phone or any device connected to it on the phone's secondary port. This command needs
to be used with caution. If the user connects a workstation which sets the tag to the IP
phone, the data traffic from the user gets the user set priority. It has a negative impact on
the quality of the voice.
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l
QUESTION 263
You are a network administrator at Certkiller . You want to keep your IP telephony
network form failing if the IP phones lose connectivity with the DNS server.
What should you do?
A. Nothing, DNS is required.

B. Configure the TFTP server as a WINS server.
C. Rename the Cisco CCM server name to its IP address.
D. Configure the IP phones to use WINS as a backup to DNS.
Answer: C
QUESTION 264
You are a CCM administrator at Certkiller . You want Certkiller users to be able to
use the extension mobility feature.
What do you need to configure?
A. User Profiles
B. The CTI Port
C. Device Profiles
D. The CTI Route Point
Answer: C
Device Profiles are created for EM, not User Profiles.)
QUESTION 265
You are a network administrator at Certkiller . Your newly appointed Certkiller
trainee wants to know at what point during the boot process the IP phone tries to
resolve CCM server name via DNS.

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A. After the DHCP acknowledgment.

B. Just before the DHCP acknowledgment.
C. After the TFTP server serves the configuration file.
D. Before the TFTP server serves the configuration file.
Answer: C
QUESTION 266
You are a network administrator at Certkiller . The Certkiller network has a 7060 IP
phone that is drawing power from a Catalyst 6000 series switch. Your newly
appointed Certkiller trainee wants to know what the power requirements for this
phone are.
A. -48 volts, 7 watts

B. -15 volts, 5 watts
C. 15 volts, 5 watts
D. 15 volts, 7 watts
E. 48 volts, 7 watts
Answer: A
QUESTION 267
You are a CCM administrator at Certkiller . You want to add a new phone to the
CCM database.
How would you accomplish this? (Choose two)
A. Use auto registration.

B. Import the phones using BAT.
C. Import the phones using CDR add.
D. Add a row via SQL Query Analyzer.
Answer: A, B
QUESTION 268
You are a CCM administrator at Certkiller . You notice that devices are not
auto-registering with the correct CCM server. You want to verify that the correct
device pool has been configured.
What should you check?
A. The Default Device

B. The Auto-registration
C. The DHCP Server field
D. The TFTP Server field

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Answer: B
Note: Uncertainty.
Answer A is not correct, there is no such thing as "The Default Device". The correct
answer may be B, or if A gave the option of "The Default Device Pool" that would be the
most correct answer.
QUESTION 269
You are the network administrator at Certkiller . You want to configure VLAN 3 to
be used for voice in CatOS.
Which command should you use?
A. set voice vlan 3 [mod/port]

B. set auxiliaryvlan 3 [mod/port]
C. set port voice vlan 3 [mod/port]
D. set port auxiliaryvlan 3 [mod/port]
E. set port auxiliaryvlan [mod/port] 3
Answer: E
D is not correct.
set port auxiliaryvlan
To configure the auxiliary VLAN ports, use the set port auxiliaryvlan command.
set port auxiliaryvlan mod[/port] {vlan | untagged| dot1p | none} [cdpverify {enable |
disable}]
Syntax Description
Defaults
The default setting is none.
Command Types
Switch command.
Command Modes
Privileged.
Usage Guidelines
If you do not specify a port, all ports are selected.The vlan option specifies that the
connected device sends packets that are tagged with a specific VLAN.
If you enter the none option, voice information will not be sent or received.

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Dynamic VLAN support for voice VLAN identifier (VVID) includes these restrictions to
the following multiple VLAN access port (MVAP) configuration on the switch port:
You can configure any VVID on a dynamic port including dot1p and untagged, except
when the VVID is equal to dot1p or untagged. If this is the case, you must configure
VMPS with the MAC address of the IP phone. When you configure the VVID as dot1p
or untagged on a dynamic port, this warning message is displayed:
VMPS should be configured with the IP phone mac's.
For dynamic ports, the auxiliary VLAN ID cannot be the same as the native VLAN ID
assigned by VMPS for the dynamic port.
You cannot configure trunk ports as dynamic ports, but an MVAP can be configured as a
dynamic port.
The presence of an IP phone is determined through CDP packet exchange between the
switch and the phone. This detection method is used for both inline-powered IP phones
and wall-powered IP phones.
If the auxiliary VLAN ID equals the port-VLAN ID or when the auxiliary VLAN ID is
configured as none, dot1p, or untagged, this feature cannot be applied to the port. If any
command entry results in the auxiliary VLAN ID equaling the port-VLAN ID, the feature
is disabled and the following warning message is displayed:
cdpverify feature on port mod/port is disabled.Examples
This example shows how to set the auxiliary VLAN port to untagged:
Console> (enable) set port auxiliaryvlan 5/7 untaggedPort 5/7 allows the connected
device send and receive untagged packets andwithout 802.1p priority.Console> (enable)
This example shows how to set the auxiliary VLAN port to dot1p:
Console> (enable) set port auxiliaryvlan 5/9 dot1pPort 5/9 allows the connected device
send and receive packets with 802.1p priority.Console> (enable)This example shows
how to set the auxiliary VLAN port to none:
Console> (enable) set port auxiliaryvlan 5/12 nonePort 5/12 will not allow sending
CDP packets with AuxiliaryVLAN information.Console> (enable)This example shows
how to set the auxiliary VLAN port to a specific module, port, and VLAN:
Console> (enable) set port auxiliaryvlan 2/1-3 222Auxiliaryvlan 222 configuration
successful.AuxiliaryVlan AuxVlanStatus Mod/Ports------------- -------------
-------------------------222 active 1/2,2/1-3Console> (enable)
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QUESTION 270
Which of the following are the default Softkey Templates? (Choose two.)
A. Standard User
B. Standard Subscriber
C. Standard IPMA Manager
D. Standard IPMA Manager Assistant
Answer: A, C
QUESTION 271
Which of the following gateway protocols have all their dial plan information

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configured in CCM?
A. MGCP only
B. SIP and H.323
C. SIP and Skinny
D. MGCP and Skinny
Answer: D
Gateways, Dial Plans, and Route Groups
Use dial plans to access or call out to the PSTN, route groups, and group-specific
gateways. Ensure remote Cisco CallManagers across the IP WAN are configured as
intercluster (H.323) gateways.
The different gateways used within the Cisco IP Telephony Solutions have dial plans
configured in different places:
Configure dial=plan information for both Skinny and MGCP gateways in the Cisco
CallManager.
Typically configure H.323-based Cisco IOS Software gateways dial plan configuration
in Cisco CallManager to access that gateway and configure dial peers in the gateway to
pass that call out the gateway.
The route group points to one or more gateways and can select the gateways for call
routing based on preference. The route group can direct all calls to the primary device
and then use the secondary devices when the primary is unavailable. This serves
effectively as a trunk group. One or more route lists can point to the same route group.
All devices in a given route group share the same characteristics such as path and digit
manipulation. Route groups can perform digit manipulation that will override what was
performed in the route pattern.
Configuration information associated with the gateway defines how the call is actually
placed.
You can configure an H.323 gateway to be gatekeeper-controlled. This means that before
a call is placed to an H.323 device, it must successfully query the gatekeeper. Multiple
clusters for inbound and outbound calls can share H.323 gateways, but MGCP and
SGCP-based gateways are dedicated to a single Cisco CallManager cluster.
a
QUESTION 272
You are the network administrator at Certkiller . Your newly appointed Certkiller
trainee wants to know what protocol is used once a call is established between two
Cisco IP phones in the same network segment.
A. RTP
B. VoIP
C. Skinny

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D. VoATM
E. Voice Stream Protocol
Answer: A
QUESTION 273
You are the network administrator at Certkiller . You want to assign a redundancy
group to a device pool.
What is the maximum number of servers that can be included in the redundancy
group?
A. 1
B. 2
C. 3
D. 4
E. 5
Answer: C
QUESTION 274
Which of the following are the core gateway requirements in a CCM deployment?
A. Transcoding services, CCM redundancy, and Supplementary services

B. Call survivability, CCM redundancy, and Supplementary services
C. Transcoding services, and Supplementary services
D. Supplementary services only
Answer: B
QUESTION 275
trainee wants to know what the recommended bandwidth for a Cisco SoftPhone is.
A. 16 Kbps
B. 56 Kbps
C. 64 Kbps
D. 80 Kbps
E. 128 Kbps
Answer: A
Codec Selection
Cisco IP SoftPhone supports G.711, G.723, and G.729a codecs. Cisco recommends
G.729a
low-bandwidth codec configurations in deployments with telecommuters connecting their
Cisco IP

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SoftPhonesacross the WAN.

Because Cisco CallManager does not support the G.723 codec, Cisco IP Softphone has
two bandwidth
codec settings to use: G.711 is the default setting, with a user-configurable option to
select the
low-bandwidth codec setting of G.729 on the TAPI Service Provider (TSP) client.
Reference: Cisco IP Telephony Solution Reference Network Design (SRND), Cisco
CallManager Release 4.1, April 2005.
QUESTION 276
You are the network administrator at Certkiller . You want to use a single platform
for the gateway and the gatekeeper.
Which platform should you use?
A. 364X
B. VG200
C. Catalyst 3500
D. Catalyst 6608
E. Catalyst 6624
Answer: A
QUESTION 277
In what format is a .csv file?
A. Database
B. Rich text
C. ASCII text
D. Word document
E. Excel spreadsheet
Answer: C
QUESTION 278
trainee wants to know what protocol passes changes to the phones.
A. RIP
B. TCP
C. UDP
D. CDP
Answer: B

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QUESTION 279
You are a CCM administrator at Certkiller . You need to configure the network so
that a Voice Services manager is notified immediately if certain CCM alerts are
raised.
How would you accomplish this?
A. Use an AST log trigger

B. Use a snmp mib for AST.
C. Use the e-mail feature in AST.
D. Use the dial-out in AST.
E. Use System Monitor.
Answer: C
QUESTION 280
You are a CCM administrator at Certkiller . You want to see network sessions and
open port numbers.
Which of the following commands should you use?
A. ping
B. nslookup
C. net start
D. netstat -a
Answer: D
QUESTION 281
You are a CCM administrator at Certkiller . You want to import users into the CCM
database using the BAT tool.
Which file type can you use?
A. A text file
B. Microsoft Word file
C. Microsoft Excel file
D. Tab-delimited text file
E. Comma separated values
Answer: E
QUESTION 282
You are a CCM administrator at Certkiller . You have just configured CCM AST
alarms. Your newly appointed Certkiller trainee wants to know where these
configurations are held.
A. In the database.

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B. In a .ini configuration file.

C. In a .cfg configuration file.
D. In the header of the .log file.
E. In the registry of the publisher.
Answer: A
QUESTION 283
When data is pushed from the publisher SQL2000 database to the subscriber
SQL2000 database it is called ___________.
A. Replication
B. Restoration
C. Synchronization
D. Backup processing
E. Transaction mirroring
Answer: A
QUESTION 284
You are a CCM administrator at Certkiller . You want to compare the performance
of two subscribers at different sites. What tool can you use?
A. PerfMon
B. Event Viewer
C. Application Monitor
D. Performance Monitor
E. Admin Serviceability Tool
Answer: E
QUESTION 285
You have not yet set up a phone button template in CCM.
With regard to the BAT tool, which of the following statements is true?
A. The button template is automatically added to CCM when it is added in the BAT
template.
B. The button template will be pushed to the phone but not the CCM database.
C. The button template must be added if it is included in the BAT template.
D. BAT will ignore the button template entry and process all other data.
Answer: C
QUESTION 286
For which purpose is Cisco's Emergency Response application ideally suited?

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A. Blocking mis-dialed numbers to 911.

B. Clearing a PSTN line for emergency dial-out.
C. Mapping IP addresses to office cubes for emergency response.
D. Reporting the correct emergency location regardless of moves and changes.
Answer: D
QUESTION 287
What is the user associated with when you install a SoftPhone?
A. A CTI port
B. The SoftPhone
C. A switch port ID
D. A CTI application
E. A CTI socket number
Answer: A
QUESTION 288
How does the Cisco IP phone in a branch office know which device will be running
SRST when there is a WAN outage?
A. The phone uses the IP address configured for failover.

B. The phone needs to have the device's IP address in the CCM.
C. The SRST device sends its IP address to the phone when there is a WAN outage.
D. All routers at the branch site run SRST so the phone randomly selects a router to fail
to.
Answer: B
QUESTION 289
Which two audio codecs consume less than 15 kbps? (Choose two)
A. G.711
B. G.723
C. G.728
D. G.729
Answer: B, D
Explanation: The H.323 protocol suite defines the following audio codecs: G.711
consumes 56/64kbps for transmission G.723 consumes 5.3/6.4kbps for transmission
G.728 consumes 16kbps for transmission G.729 consumes 8/13kbps for transmission All
H.323-compliant devices must support, at a minimum, the G.711 audio codec.

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QUESTION 290
What is a pilot point with the Cisco Attendant Console?
A. It is a CTI route point with associated users.

B. It is a CTI route point with associated CTI ports.
C. It is a CTI route point that directs calls to voice mail.
D. It is a CTI route point with an associated hunt group.
Answer: D
QUESTION 291
What is the default behavior when media resources are registered in a CCM
cluster?
A. Media resources are immediately available to devices when places into a Media
Resource Group.
B. Media resources are unavailable to devices until they are placed into a Media
Resource Group and assigned to a device.
C. Media resources are available to devices even when they are not placed into a Media
Resource Group and assigned to a device.
D. Media resources are available to devices only when first placed in a Media Resource
Group and then a Media Resource Group List, which is then assigned to a device.
Answer: C
CCM provides a default list of media resources. The default list of media resources
includes all of the media resources that have not been assigned to an MRG. If media
resources have been configured but no MRGs have been defined, all media resources are
on the default list, and all media resources are available to all CCMs within a given
cluster.
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QUESTION 292
A CCM administrator has a suspicion that data for a particular phone in the
database are corrupted.
What standard Microsoft SQL2000 tool allows adhoc lookups of the data in the
database?
A. Access
B. SQL Toolkit
C. SQL Query Analyzer
D. Excel linked via ODBC
Answer: C
QUESTION 293
What is the maximum number of CCM servers in the lest that is downloaded to a

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Cisco IP phone when the phone contacts the TFTP server?
A. 1
B. 2
C. 3
D. 4
Answer: C
QUESTION 294
Which CCM page is used to add a CTI port?
A. add a phone
B. add a service
C. add a device pool
D. add an application
Answer: A
QUESTION 295
In CCM, which two functions does the gatekeeper perform? (Choose two)
A. call routing
B. conference controller
C. call admission control
D. E.164 dial plan resolution
Answer: C, D
Gatekeeper Functionality
The H.323 standard defines mandatory and optional gatekeeper functions:
Mandatory Gatekeeper Functions
* Address Translation - Translates H.323 IDs (such as [email protected]) and E.164 numbers (standard
telephone
numbers) to endpoint IP addresses.
* Admission Control - Controls endpoint admission into the H.323 network. In order to achieve this, the
gatekeeper
uses these:
o H.225 Registration, Admission, and Status (RAS) messages
o Admission Request (ARQ)
o Admission Confirm (ACF)
o Admission Reject (ARJ)
* Bandwidth Control
- Consists of managing endpoint bandwidth requirements. In order to achieve this, the gatekeeper uses these
H.225
RAS messages:
o Bandwidth Request (BRQ)

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o Bandwidth Confirm (BCF)

o Bandwidth Reject (BRJ)
* Zone Management - The gatekeeper provides zone management for all registered endpoints in the zone. For
example, controlling the endpoint registration process.
Optional Gatekeeper Functions * Call Authorization - With this option, the gatekeeper can restrict access to
certain terminals or gateways and/or have time-of-day policies restrict access.
* Call Management - With this option, the gatekeeper maintains active call information and uses it to indicate
busy
endpoints or redirect calls.
* Bandwidth Management - With this option, the gatekeeper can reject admission when the required bandwidth
is not
available.
* Call Control Signaling - With this option, the gatekeeper can route call-signaling messages between H.323
endpoints with the use of the Gatekeeper-Routed Call Signaling (GKRCS) model. Alternatively, it allows
endpoints to
send H.225 call-signaling messages directly to each other.
http://www.cisco.com/en/US/partner/tech/ CK6 52/ CK7 01/technologies_tech_note09186a00800c5e0d.shtml
QUESTION 296
What command changes the standard 10 watts of power to the required 7 watts to
the powered ports on a Cisco 6000 series switch?
A. set power allocation 7

B. set power allocation 7000
C. set inlinepower defailtallocation 7
D. set inlinepower defaultallocation 7000
Answer: D
set inlinepower defaultallocation
To set the default power allocation for a port, use the set inlinepower defaultallocation
command.
set inlinepower defaultallocation value
Syntax Description
Default power allocation; valid
value
values are
from 4000 to 15400 milliwatts.
Defaults
The default is 15400 milliwatts.
Command Types
Switch command.
Command Modes
Privileged.
Usage Guidelines
The set inlinepower defaultallocation command is global and only affects Cisco IP
phones.

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Caution
The set inlinepower defaultallocation command can be harmful when there is not
enough power in the system to bring up all connected inline power devices. If you set a
small value for the power allocation, all connected inline power devices initially will be
powered up. However, after receiving CDP messages, the system will learn that devices
are consuming more power and deny power to some of the ports. Setting a small value
might also result in the overdrawing of power for some time with unanticipated results,
such as hardware failures and unexpected resets.
7000 milliwatts is the maximum power supported for these modules: WS-X6148-RJ21V,
WS-X6148-RJ45V, WS-X6348-RJ21V, and WS-X6348-RJ45V.
Examples
This example shows how to set the default power allocation to 9500 milliwatts:
Console> (enable) set inlinepower defaultallocation 9500Default inline power allocation
set to 9500 mWatt per applicable port.Console> (enable)
QUESTION 297
How are call bandwidth requirements calculated for each call?
A. By using a forward-looking rolling average.

B. By using a codec bandwidth requirements.
C. By using the default bandwidth for the device.
D. By looking at a historical weighted bandwidth average.
Answer: B
QUESTION 298
Certkiller .com wants to use a single module for a PSTN gateway, a transcoder, and a
hardware conference bridge.
Which gateway would be most effective?
A. ATA 186
B. 2600 with 2 VIC
C. 366X with 2 NVM
D. Catalyst 6000 with 6608 blade
Answer: D
QUESTION 299
Which is the standard command line tool provided by CCM?
A. show
B. netstat
C. ccmstat
D. nslookup

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Answer: A
QUESTION 300
Which device is a peer to peer gateway?
A. A skinny gateway
B. An H.323 gateway
C. An MGCP gateway
D. A non-IOS MGCP gateway
Answer: B
QUESTION 301
You want to route calls from one site over the WAN to another site. Your user
community dials a full long distance number, but you want to only route the five
digit extension.
What is the most effective solution?
A. Use a route filter with a called party transformation mask to change the full long
distance number to only five digits.
B. Use a route filter with a calling party transformation mask to change the full long
distance number to only five digits.
C. Use a translation pattern with a calling party transformation mask to change the full
long distance number to only five digits.
D. Use a translation pattern with a called party transformation mask to change the full
long distance number to only five digits.
Answer: D
QUESTION 302
Which two do you configure to limit call routing by tenant, class of user, and
geographic location? (Choose two)
A. partition
B. access list
C. dial route limit
D. calling search space
Answer: A, D
Note: These are the three problems addressed by the partition & call search space.
1. Routing by tenant
2. Routing by class of user
3. geographic location

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QUESTION 303
A CCM administrator tested BAT on just a lab phone. After performing a phone
button template update, the administrator called TAC to complain that the new
button template would not appear.
What is the most likely problem?
A. The .csv file had errors in it.

B. The BAT tool malfunctioned.
C. The phone has not been reset.
D. The BAT template was incorrect.
Answer: C
QUESTION 304
What must be configured in CCM prior to adding IP phones to the server?
A. a partition
B. a device pool
C. a subscriber account
D. a calling search space
Answer: B
QUESTION 305
Which codec is recommended in single-site deployments to make voice mail
connections simple and to limit use of DSP resources?
A. G.711
B. G.723
C. G.726
D. G.729
Answer: A
Explanation: Old Voice mail system use G.711 codec. G.729 would use DSP resource a
lot!
Single Site
The single-site model for IP telephony consists of a call processing agent located at a single site, or
campus, with no telephony services provided over an IP WAN. An enterprise would typically deploy the
single-sitemodel over a LAN or metropolitan area network (MAN), which carries the voice traffic
withinthe site. In this model, calls beyond the LAN or MAN use the public switched telephone network
(PSTN).
The single-site model has the following design characteristics:
Single Cisco CallManager or Cisco CallManager cluster
Maximum of 30,000 IP phones per cluster
PSTN for all external calls

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Digital signal processor (DSP) resources for conferencing, transcoding, and media termination point
(MTP)
Voicemail and unified messaging components
Only G.711 codecs for all IP phone calls (80 kbps of IP bandwidth per call, uncompressed)
Capability to integrate with legacy private branch exchange (PBX) and voicemail systems
QUESTION 306
A called party digit string of 5567890 matches a Translation Pattern. The
Translation Pattern has a called party transformation mask of 33xxx11.
What is the transformed called party result?
A. 3367890
B. 55xxx90
C. 5567811
D. 3367811
Answer: D
QUESTION 307
Which three need to be configured to provide alternate call routing when a
gatekeeper rejects a call due to lack of bandwidth? (Choose three)
A. Route List
B. Route Filter
C. Route Group
D. Route Pattern
E. Translation Pattern
Answer: A, C, D
QUESTION 308
A limited amount of information is available on the Route Plan Report web page in
CCM. How can more detailed information be obtained?
A. By saving the Route Report to a CSV file.

B. By running the Advanced option on the Route Report page.
C. By running the Route Report when logged in as Administrator.
D. By using the prepared ROUTE_REPORT SQL query in Query Analyzer.
Answer: A
Route Plan Report
The route plan report lists all call park numbers, call pickup numbers, conference
numbers, such as Meet-Me numbers, route patterns, and translation patterns in the

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system. The route plan report allows you to view either a partial or full list, and to go
directly to the associated configuration windows, by selecting a route pattern, partition,
route group, route list, call park number, call pickup number, conference number, or
gateway.
In addition, the route plan report allows you to save report data into a .csv file that you
can import into other applications. The .csv file contains more detailed information than
the web pages, including directory numbers (DN) for phones, route patterns, and
translation patterns.
a
QUESTION 309
If a user is going to be using Auto Attendant, what box must be checked in their
setup?
A. Enable IVR Application Use.

B. Enable CTI Application Use
C. Enable ICM Application Use
D. Enable JTAPI Application Use
Answer: B
QUESTION 310
What can you use in a centralized call processing environment to dynamically
reroute a call over PSTN if the call exceeds the allocated WAN bandwidth?
A. PSTN Automated Failover (PAF)

B. WAN Redirection Algorithm (WRA)
C. Automatic WAN Provisioning (AWP)
D. Automated Alternate Routing (AAR)
Answer: D
Understanding Route Plans
Automated Alternate Routing
Automated alternate routing (AAR) provides a mechanism to reroute calls through the
PSTN or other network by using an alternate number. As a subset of the AAR feature,
Cisco CallManager automatically reroutes calls through the PSTN or other networks
when Cisco CallManager blocks a call due to insufficient location bandwidth. With
automated alternate routing, the caller does not need to hang up and redial the called
party.
a
QUESTION 311
Extension Mobility is a series of scripts written on top of a CCM add-on engine.

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What is that engine known as?
A. Automated Attendant
B. Integrated Call Scripting
C. Customer Response Solution
D. Extension Mobility Extensions
Answer: C
QUESTION 312
Which Microsoft tool is the Cisco-approved way to create BAT .csv files?
A. Word
B. Excel
C. Access
D. Notepad
Answer: B
Bulk Administration Tool User Guide, Release 4.0(1)
Creating the CSV File for Users
To add users into the Cisco CallManager, you must create a CSV file by completing the
BAT.xlt file.
Using the User Tab in BAT.xlt
Follow this procedure to add multiple users.
Procedure
Step 1 Open BAT.xlt
Step 2 Choose the Users sheet tab.
Step 3 Complete all mandatory fields and any relevant optional fields. Each column
heading specifies the length of the field.
Note The system treats blank rows in the spreadsheet as "End of File" and discards
subsequent records.
Step 4 Click Export to BAT Format to transfer the data from the BAT Excel spreadsheet
into a CSV file.
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QUESTION 313
A CallManager administrator decides to more closely monitor the performance of a
particular server. He takes steps he believes are appropriate in monitoring. Shortly
after this, call processing becomes very sluggish on the monitored system.
What is the most likely reason?
A. Monitoring the database has caused it to be corrupt.

B. A failure just not surfaced and caused the slowdown.
C. Monitoring the CDR tables has caused them to become inefficient.
D. The tracefile operation has been turned on, thereby slowing processing.

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Answer: D
QUESTION 314
An Italian company has a phone support desk that staffs English, Spanish, German
and Russian in addition to Italian.
What duties will the CCM administrator be most likely to perform? (Choose two)
A. Setting the systemwide locale to Italiano.

B. Entering the proper locale for each user.
C. Providing custom logins for the non-Italian users.
D. Downloading the Italiano, Russki, Espanol, and Deutsch locale files.
Answer: A, D
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QUESTION 315
Certkiller .com has multiple geographic locations that are connected by WAN links
in a hub and spoke topology. All locations have IP phones but all of the CCM
servers are located at corporate headquarters.
Which type of CCM deployment is being used?
A. single-site
B. geographic WAN
C. centralized call processing
D. distributed multicluster call processing
Answer: C
QUESTION 316
What needs to be checked on the user configuration page to allow a user to use the
Cisco IP SoftPhone application?
A. Enable CTI Port use

B. Enable SoftPhone use
C. Enable CTI Application use
D. Enable SoftPhone Application use
Answer: C
QUESTION 317
Which two servers perform name resolution for a CCM? (Choose two)
A. DNS
B. DHCP
C. WINS

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D. Active Directory Domain Controller
Answer: A, C
QUESTION 318
What happens if you do not assign a directory number t a partition?
A. The directory number will not be allowed to receive calls.

B. The directory number will be assigned to the null partition.
C. The directory number will not be assigned to any partition.
D. The directory number will be assigned to the partition named Default.
Answer: B
If you do not specify a partition for a route pattern or a DN, CCM lists the route pattern
or DN in the null partition to resolve dialed digits. Digit analysis looks through the null
partition last.
QUESTION 319
In order to use fast dial, which four steps must users take? (Choose four)
A. Install jtapi applet.

B. Press the Services button.
C. Configure the Address Book applet.
D. Add their names to the LDAP directory.
E. Subscribe to the fast dial service on the CCM.
F. Add their names to the personal address book.
G. Subscribe to the personal address book service on the CCM.
Answer: B, E, F, G
QUESTION 320
The calling search space was changed for a phone with extension x4827. That phone
used a shred line.
What must be done to make that change to all the other devices that use that shared
line?
A. You cannot change a calling search space on a device with a shared line.
B. All devices using that shared line must have their calling search space changed.
C. All devices using that shared line must be disconnected from the network and
reattached to register the changes.
D. Nothing needs to be done because a calling search space device change on one device
rolls forward to a devices using that shared line.
Answer: D

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If you change the Calling Search Space, Call Waiting, or Call Forward and Pickup
settings on any device that uses the shared line, the changes are applied to all of the
devices that use the shared line.
QUESTION 321
Certkiller is running CCM in a cluster over the WAN deployment.
What is the maximum round-trip delay that can be present between two members
in a cluster?
A. 20 ms
B. 30 ms
C. 40 ms
D. 50 ms
Answer: C
WAN Considerations
For clustering over the WAN to be successful, you must carefully plan, design, and
implement various
characteristics of the WAN itself. The Intra-Cluster Communication Signaling (ICCS)
between
Cisco CallManager servers consists of many traffic types. The ICCS traffic types are
classified as either
priority or best-effort. Priority ICCS traffic is marked with IP Precedence 3 (DSCP 26 or
PHB AF31 in
Cisco CallManager releases prior to 4.0 and DSCP 24 or PHB CS3 for release 4.0 and
later). Best-effort
ICCS traffic is marked with IP Precedence 0 (DSCP 0 or PHB BE). The various types of
ICCS traffic
are described in Intra-Cluster Communications, page 2-17, which also provides further
guidelines for
provisioning. The following design guidelines apply to the indicated WAN
characteristics:
Delay
The maximum one-way delay between any Cisco CallManager server for all priority
ICCS traffic
should not exceed 20 ms, or 40 ms round-trip time (RTT). Delay for other ICCS traffic
should be
kept reasonable to provide timely database and directory access. Measuring the delay is
covered in
Delay Testing, page 2-19. Propagation delay between two sites introduces 6
microseconds per
kilometer without any other network delays being considered. This equates to a
theoretical
maximum distance of approximately 3000 km for 20 ms delay or approximately 1860
miles. These

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distances are provided only as relative guidelines and in reality will be shorter due to
other delay
incurred within the network.
QUESTION 322
Certkiller has five different geographic locations, each with their own PSTN
connection.
How do you ensure you route 911 calls to the local PSTN?
A. You place each PSTN in the local dialing transform.

B. You use 911 EXISTS in the dialing pattern call routing.
C. 911 is automatically routed to local PSTN. No configuration is required.
D. You place the emergency numbers in separate partitions for each geographic location.
Answer: D
QUESTION 323
Which URL should CallManager users access to subscribe to an IP phone service if
the DNS name of the CallManager is cmname.domain.com?
A. <http://cmname.domain.com/CCMUser>
B. <http://cmname.domain.com/Cisco/CMUser>
C. <http://cmname.domain.com/CMUser/logon.asp>
D. <http://cmname.domain.com/CMUser/serviceconfig.asp>
Answer: A
QUESTION 324
Which two applications are required for using extension mobility? (Choose two)
A. CRS
B. CCM
C. Cisco Unity
D. Personal Assistant
Answer: A, B
To use Extension Mobility feature, you must configure two applications, CRS and CCM.
QUESTION 325
What is the purpose of the Cisco Emergency Responder?
A. To map phones to the appropriate Public Safety Access Point.

B. To allocate phone device Ids to the appropriate outgoing trunk.

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C. To map IP addresses to office locations for Safety Service Dispatch.

D. To map a MAC addresses to its CCM server for table lookup for a quick response to
the appropriate cubicle.
Answer: A
QUESTION 326
What should be done to a subscriber in the event of a failure of the publisher
CallManager?
A. A subscriber CCM should be promoted to a publisher.

B. A subscriber CCM should be left alone until a new publisher is built.
C. A subscriber CCM should be used to restore the publisher database.
D. A subscriber CCM should become the primary CallManager for all devices.
Answer: B
If the publisher fails, you must restore the publisher server from the last successful
database backup.
QUESTION 327
You have installed a new CCM server. In the services applet you notice that none of
the CCM services have started.
What is the first step you should take?
A. Rerun CCM installation and select Autostart Services.

B. Manually activate the required CCM services in CCM Admin.
C. Log on as the CCM service account and check authentication.
D. Change the service account permissions to include Autostart Services.
Answer: B
You should activate the CCM services on the Service Activation page.
QUESTION 328
The following calling search space assignments are made:
Person 1 - Sales
Person 2 - Administrators
Person 3 - Executive
The park code of 6000 is assigned to the inbound partition of the sales search space.
Who can pick up when a call comes in that is parked to 6000?
A. Only Person 1
B. Only Person 2
C. Only Person 1 or Person 2
D. Person 1, Person 2, or Person 3

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Answer: A
QUESTION 329
What is the order of placement when creating a route plan?
A. Route groups are added to gateways and gateways are added to route lists and route
lists are added to route pattern.
B. Gateways are added to route groups and route groups are added to route lists and route
lists are added to route patterns.
C. Gateways are added to route lists and route lists are added to route groups and route
groups are added to route patterns.
D. Route patterns are added to route groups are route groups are added to route lists and
route lists are added to gateways.
Answer: B
QUESTION 330
What are three criteria to narrow the view of AST? (Choose three)
A. specific node(s)
B. specific cluster(s)
C. specific subnet(s)
D. specific error code (s)
E. specific directory number (s)
Answer: A, C, E
You can further refine the Device Monitor aspect of AST to narrow the search
characteristics to directory numbers or subnet. In addition, you may select only that you
wish to monitor, such as Node or Status Reason.
QUESTION 331
Which two are required to support the use of the switch CAM table to find
telephone devices for E-911 services? (Choose two)
A. A list of switch IP address.

B. Enabling and telneting passwords.
C. CAM phone port on a Catalyst switch.
D. CAM Sniffer (CAM-S) on a trunk port of a Catalyst switch.
Answer: A, B
When using the switch CAM table (alternate) to find telephone devices, the following
guidelines need to be followed:

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1. Requires a list of switch IP addresses, telnet and enable passwords, and SNMP read
strings.
QUESTION 332
What can be done to eliminate the IP phone's reliance on DNS to find the Cisco
CallManager?
A. Configure CCM to use a WINS server.

B. Configure the IP phones to use a WINS server.
C. Rename the IP phone to the phone's IP address.
D. Rename the CCM server name to its IP address.
Answer: D
QUESTION 333
Under which condition is the use of the Cisco Emergency Response most
appropriate?
A. Small offices under 48 phones.

B. IP hones in a static environment.
C. Shared-line appearances in multiple physical locations.
D. SoftPhone and laptops connected through wireless network connections.
Answer: C
QUESTION 334
A commodities has provided a service tracking apple peel prices directly to the
phones.
What must users do to access this service?
A. Activate the jtapi ApplePeel interface.

B. Download the ApplePeel XML applet to the phone.
C. Program their phone to point to the ApplePeel server.
D. Subscribe to the ApplePeel service on the CCM server.
Answer: D
QUESTION 335
What do users do in order to log on and change phone options?
A. Activate a small XML script at the phone.

B. Press a button on the phone then respond with a pin.
C. Point their browser to a URL on the CCM server and log in.
D. Submit their requests to the CCM server admin via a scripted e-mail.

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Answer: C
QUESTION 336
What IP phone Softkey would a user press to pick up a call that is coming into a
directory number that is assigned to a group call pickup?
A. PickUP
B. GPickUp
C. CallPickup
D. PkupGroup
Answer: B
Note: "Softkey" key word & "group call pickup" keyword; then you can easily select the
Answer B as the correct one.
QUESTION 337
It is possible to a user to forward calls to a long distance number, incurring
unapproved charges to the organization.
How can this be avoided?
A. Limit the translation digits in the Call Forward Configuration page.

B. Attach a special device pool to the Call Forward Configuration page.
C. Create an appropriate route plan for the Directory Number Configuration page.
D. Apply an appropriate calling search space to the Directory Number Configuration
page.
Answer: D
QUESTION 338
Media resources are configured to devices by assigning a media resource ______.
A. group to devices
B. group list to devices
C. group to the CCM server the device is registered to
D. group list to the CCM server the device is registered to
Answer: B
Note: Media Resource Group List (MRGL) assigned to devices.
QUESTION 339
You have configured your Cisco CallManager to use the Predot Dialing Digit
discard instruction with the pattern "9.!".
What is sent to the gateway device when a user dials 912145551212?

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A. 2145551212
B. 12145551212
C. 92145551212
D. 912145551212
Answer: B
QUESTION 340
When configuring partitions and CSSs, how do you limit the access that the
gateways have?
A. You should create CSSs for different classes of restriction (i.e. Local Dialing, Internal
Only, Long Distance, International, etc) so that the route patterns can later be assigned
the correct CSS to limit their access.
B. You should create partitions for different classes of restriction (i.e. Local Dialing,
Internal Only, Long Distance, International, etc) so that the route patterns can later be
assigned the correct partition to limit their access.
C. You should create CSSs for different classes of restriction (i.e. Local Dialing, Internal
Only, Long Distance, International, etc) so that the gateways can later be assigned the
correct CSS to limit the access of those gateways.
D. You should create partitions for different classes of restriction (i.e. Local Dialing,
Internal Only, Long Distance, International, etc) so that the gateways can later be
assigned the correct partition to limit the access of those gateways.
Answer: C
QUESTION 341
For troubleshooting a problem where all calls on a PRI are intermittently dropped
at the same time, which alarm is best to monitor?
A. BChannellSV
B. DChannellSV
C. BChannelOOS
D. DChannelOOS
Answer: D
Error Message
%CCM_CALLMANAGER-CALLMANAGER-3-DChannelOOS: D channel out of
service. Channel Id. [UInt], Unique channel Id [String], Device Name. [String], Device
IP address [String], Reason [Optional]. [ Enum ]
Explanation Indicated D channel has gone out of service.
Recommended Action Contact TAC for help if this alarm continue to generate.
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QUESTION 342
Which alarm can be generated when CallManager runs out of DNs for Auto
Registered devices?
A. OutOfDnForAutoRegistration
B. DnTimeoutForAutoRegistration
C. AutoRegistrationNumDevRegExceeded
D. AutoRegistrationDatabaseDeviceNoDirNum
Answer: A
Error Message
%CCM_CALLMANAGER-CALLMANAGER-4-OutOfDnForAutoRegistration: Out of directory
numbers for auto-registration.
Explanation Cisco CallManager ran out of directory numbers for auto-registration.
Recommended ActionInvestigate auto-registration configuration.
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QUESTION 343
What is the most useful SDI trace used for Call Routing and/or Digit Analysis
troubleshooting?
A. CTI trace
B. CMI trace
C. CCM trace
D. TFTP trace
Answer: C
QUESTION 344
In the following line from a CCM trace:
Digit analysis: match(fqcn="9195555692", cn=15692",
pss="PA:Line1:Cisco:Local:Long
Distance:International", dd="85552663")
What does "PA" represent?
A. Pattern analysis.
B. The name of a CSS.
C. The name of a partition.
D. A Personal Assistant Interceptor port.
Answer: C
Route Partitions and Calling Search Spaces
Route partitions inherit the error-handling capabilities for the CiscoCallManager
software. That is, a console and SDI file trace are provided for logging information and
error messages. These messages will be part of the digit analysis component of the traces.
You must be sure that you know how the Partitions and Calling Search Spaces are

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configured and what devices are in each partition and its associated calling search space
to determine the source of the problem. Refer to the route plan chapters in the
CiscoCallManager Administration Guide and the CiscoCallManager System Guide for
more information.
The following trace shows an example of a dialed number that is in the device Calling
Search Space. For more detailed explanations about SDI traces, review the case studies in
this document.
08:38:54.968 Cisco CallManager|StationInit - InboundStim -OffHookMessageID tcpHandle=0x6b88028
08:38:54.968 Cisco CallManager|StationD - stationOutputDisplayText tcpHandle=0x6b88028, Display=
500008:38:54.968 Cisco CallManager|StationD - stationOutputSetLamp stim: 9=Line instance=1
lampMode=LampOn tcpHandle=0x6b8802808:38:54.968 Cisco CallManager|StationD -
stationOutputCallState tcpHandle=0x6b8802808:38:54.968 Cisco CallManager|StationD
-stationOutputDisplayPromptStatus tcpHandle=0x6b8802808:38:54.968 Cisco CallManager|StationD -
stationOutputSelectSoftKeys tcpHandle=0x6b8802808:38:54.968 Cisco CallManager|StationD
-stationOutputActivateCallPlane
tcpHandle=0x6b8802808:38:54.968 Cisco CallManager|Digit analysis: match(fqcn="5000",cn="5000",
pss="RTP_NC_Hardwood:RTP_NC_Woodland:Local RTP", dd="")In the Digit Analysis
component of the previous trace, the pss (Partition Search Space, also known as Calling
Search Space) gets listed for the device placing the call.
In the following trace, RTP NC Hardwood;RTP_NC_Woodland;Local_RTP represent
the partitions that this device is allowed to call.
08:38:54.968 Cisco CallManager|Digit analysis:potentialMatches=PotentialMatchesExist08:38:54.968
Cisco CallManager|StationD - stationOutputStartTone: 33=InsideDialTone tcpHandle=0x6b88028
08:38:55.671 Cisco CallManager|StationInit - InboundStim -KeypadButtonMessageID kpButton: 5
tcpHandle=0x6b8802808:38:55.671 Cisco CallManager|StationD - stationOutputStopTone
tcpHandle=0x6b8802808:38:55.671 Cisco CallManager|StationD - stationOutputSelectSoftKeys
tcpHandle=0x6b8802808:38:55.671 Cisco CallManager|Digit analysis: match(fqcn="5000",cn="5000",
pss="RTP_NC_Hardwood:RTP_NC_Woodland:Local RTP", dd="5")08:38:55.671 Cisco
CallManager|Digit analysis:potentialMatches=PotentialMatchesExist08:38:56.015 Cisco
CallManager|StationInit - InboundStim -KeypadButtonMessageID kpButton: 0 tcpHandle=0x6b88028
08:38:56.015 Cisco CallManager|Digit analysis: match(fqcn="5000",cn="5000",
CallManager|Digit analysis: analysis results08:38:56.515 Cisco
CallManager||PretransformCallingPartyNumber=5000
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QUESTION 345
Certkiller .com wants the flexibility of having the gateway be able to register to either
a CallManager or a gatekeeper as they migrate from a Centralized Multi-Site
Deployment Model to a Distributed Deployment Model.
What is the best choice?
A. H.323 36xx
B. MGCP 36xx
C. MGCP VG-200
D. Skinny Catalyst 6608 module
Answer: A
QUESTION 346
In a Distributed Call Manager Deployment Model, which type of gateway can be
used for inter-cluster trunks as well as a gatekeeper?
A. H.323 364X
B. MGCP 364X
C. Catalyst 6000
D. CallManager Server
Answer: A
QUESTION 347
Which command in an IOS H.323 gateway is used to communicate with the
CallManager?
A. destination pattern 110

B. dial-peer voice 11 pots
C. session target ipv4:10.10.10.10
D. ccm-manager redundant-host 10.10.101.10
Answer: C
QUESTION 348
A directory number may be assigned to an endpoint identifier in which type of
gateway?
A. SDP
B. H.323
C. MGCP
D. Skinny
Answer: B

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QUESTION 349
For an IOS MGCP gateway, which two configuration parameters are required
input in CallManager? (Choose two)
A. Description
B. Domain name
C. MAC address
D. Gateway type
Answer: B, D
Description is optional, however, Domain Name & Gateway Type are required.
QUESTION 350
Which device protocol is configured in CallManager for an H.323 gateway?
A. H.225
B. H.224
C. H.450
D. Inter-Cluster trunk
Answer: A
QUESTION 351
When configuring CallManager, what should be listed in the System>Server
configuration page?
A. IP addresses of all the CallManagers in the cluster.

B. Fully Qualifies Domain Name listing of all the CallManagers in the cluster.
C. Names of all the CallManagers in the cluster in the form CM_<hostname>
D. Names of all the CallManagers in the cluster in the form CCM_<hostname>
Answer: A
QUESTION 352
Which gateway protocol is used to interconnect CallManager clusters?
A. SIP
B. H.323
C. MGCP
D. Skinny
Answer: B
QUESTION 353
What is the key element in call admission control when interconnecting
CallManager sites via the IP WAN?

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A. Gatekeepers
B. Voice messaging
C. Media resources
D. Call processing agents
Answer: A
QUESTION 354
In a distributed call processing model, which three are located at each site? (Choose
three)
A. Gatekeeper
B. Voice messaging
C. Media resources
D. Cisco CallManager cluster
Answer: B, C, D
QUESTION 355
Where do you configure the maximum bandwidth allowed for voice calls, when
using a gatekeeper device configured as an "Anonymous Device"?
A. VG200
B. Gatekeeper
C. H.323 gateway
D. Cisco CallManager
E. Intercluster trunk gateway
Answer: B
QUESTION 356
Using compressed RTP (cRTP), approximately how many bytes can a 40-byte IP +
UDP + RTP header be compressed to?
A. 2-4 bytes
B. 8-10 bytes
C. 12-16 bytes
D. 18-20 bytes
Answer: A
QUESTION 357
Place the amount of bandwidth next to the codec that is delivered to the gatekeeper
from the Cisco CallManager.

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Answer:
Explanation:
128kbps = g.711
14kbps = g.723
20kbps = g.729
QUESTION 358
QoS tools minimize which three problems with IP voice quality? (Choose three)
A. Jitter
B. Loss
C. Delay
D. Distortion
Answer: A, B, C
QUESTION 359
What are three techniques that provide link fragmentation and interleaving?
(Choose three)
A. MLP
B. LLQ
C. FRF. 12
D. MLP over ATM
Answer: A, B, D
QUESTION 360
A CCS is applied to _____.
A. Patterns
B. Route Lists
C. Route Groups
D. Calling entities

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Answer: D
QUESTION 361
The administrator needs to route to the following destinations:
1111
1311
1711
1722
1922
Which Route Pattern routes to all the specified destinations?
A. 3[12579]XX
B. X[1379][12]X
C. X[1-69][23][12]
D. Z[^24568][^12]X
Answer: B
QUESTION 362
In order for two phones to be able to call each other, what must be true?
A. They must both be in the same CSS.

B. They must both be in the same partition.
C. They must have a CSS that includes the partition of the other phone.
D. They must have a CSS that includes the partition of the other phone's line.
Answer: C
Calling Search Spaces & Partitions are basic, fundamental components of Cisco IP
Telephony. Phones can call other phones (or more correctly, Directory Numbers on
phones) if they are in the same Partition or if they are assigned a Calling Search Space
that included a Partition that the called Directory number is in. If two phones are
assigned the same CSS they cannot necessarily call one another.
QUESTION 363
Messages in the CCM trace that start with 'StationD' refer to messages ________.
A. To an IP phone.
B. From StationInit
C. From an IP Phone
D. To and from an IP Phone
Answer: A
StationD messages are sent from CCM to the phone.
StationInit messages are sent from the phone to CCM.
Reference: Cisco Press book, Troubleshooting Cisco IP Telephony, Page 52.

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ISBN: 1-58705-075-7
Cisco CallManager Intra-Cluster Call Flow Traces
The following SDI traces explore the intra-cluster call flow in detail. The Cisco IP
Phones in the call flow can be identified by the directory number (dn), tcpHandle, and IP
address. A Cisco IP Phone (dn: 1001, tcpHandle: 0x4fbbc30, IP address: 172.16.70.231)
located in Cluster 2 is calling another Cisco IP Phone in the same Cluster (dn=1000,
tcpHandle= 0x4fbb150, IP address= 172.16.70.230). Remember that you can follow a
device through the trace by looking at the TCP handle value, time stamp, or name of the
device. The TCP handle value for the device remains the same until the device is
rebooted or goes offline.
The following traces show that the Cisco IP Phone (1001) has gone off-hook. The trace
below shows the unique messages, TCP handle, and the called number, which are
displayed on the Cisco IP Phone. There is no calling number at this point, because the
user has not tried to dial any digits. The information below is in the form of Skinny
Station messages between the Cisco IP Phones and the Cisco CallManager.
16:05:41.625 CCM|StationInit - InboundStim - OffHookMessageID
tcpHandle=0x4fbbc30
16:05:41.625 CCM|StationD - stationOutputDisplayText
tcpHandle=0x4fbbc30, Display= 1001
The next trace shows Skinny Station messages going from Cisco CallManager to a Cisco
IP Phone. The first message is to turn on the lamp on the calling party's Cisco IP Phone.
16:05:41.625 CCM|StationD - stationOutputSetLamp stim: 9=Line
instance=1 lampMode=LampOn tcpHandle=0x4fbbc30
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QUESTION 364
Digit analysis: Add local pattern Line2/1620
What does 'Line 2" refer to?
A. The name of a CSS.

B. The name of a partition.
C. The 2nd line of an IP Phone with the extension 1620.
D. The 1620 directory number registered as the second line on an IP Phone.
Answer: D
QUESTION 365
What do VoIP endpoints use to turn delay variations into a constant value so voice
can be played out?
A. Jitter buffers
B. Serialization delay
C. Low-latency queuing
D. Link fragmentation and interleave

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Answer: A
Delay variation (or jitter) is the difference in the end-to-end delay between packets. Each
end station in a
VoIP or Video over IP conversation has a jitter buffer. Jitter buffers are used to smooth
out changes in
arrival times of data packets containing voice.
Page 1-3, Cisco AVVID Network Infrastructure Enterprise Quality of Service Design
QUESTION 366
From centralized deployment, how do you ensure the local user accesses their local
PSTN given that each remote office is set up with their own local partition and CSS?
A. The local gateway is a member of the local partition.

B. The remote gateway is a member of the local partition.
C. The local PSTN Route Pattern is a member of the local partition.
D. The remote PSTN Route Pattern is a member of the local partition.
Answer: C
QUESTION 367
Which filter can be used to block all 900 calls?
A. @ where area-code = 9
B. @ where area-code = 900
C. @ where area-code exists
D. @ where national number = 900
Answer: B
Understanding and Troubleshooting Call Routing and Dial Pattern Problems with
Cisco CallManager
Document ID: 13920
Blocking access to certain area codes and numbers is accomplished with a separate
Partition (such as Block900 in the examples later in this document) for each pattern that
should be denied access (such as 9.@ where AREA-CODE=900). Because this is a closer
match than a simple 9.@ where AREA-CODE EXISTS, and the Route Pattern is
configured to block (instead of route) anything that matches this Pattern, the filtering
works.
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QUESTION 368
Which QoS tool is defined as "marking a packet or flow with a specific priority"?
A. Queuing
B. Scheduling
C. Classification

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D. Network provision
Answer: C
QUESTION 369
What does the Digit Discard Instruction of PreDot do to the pattern 9.2148134444?
A. Prefix a 9 before the '.' of none is dialed.

B. Discard 2148134444 and send the 9 access code.
C. Only collect the first four digits counting right to left.
D. Change it to 2148134444 before presenting it to the PSTN.
Answer: D
QUESTION 370
You have all ten digits being sent to your CM from the PSTN (via a gateway). If you
have four digits extensions, how do you make sure the call gets routed?
A. Update the Phone Calling Party mask.

B. Change the Route Group configuration.
C. Configure the GW to only collect four digits.
D. Change the Network Side/User Side Parameter on the gateway.
Answer: C
QUESTION 371
Which QoS method can be used to compensate for serialization delay?
A. Separating voice and data into different queues.

B. Combining Voice and Data into the same queues.
C. Provisioning a larger bandwidth circuit for the link.
D. Tagging the voice packets with a COS = 7 and Data = 5.
Answer: C
QUESTION 372
In Cisco CallManager Administration, where do you place the most restrictive
CSS?
A. User
B. Phone
C. Gateway
D. Directory number
Answer: D
Calling Search Spaces cannot be associated with a User. They can be assigned to a

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phone at the device level and to individual Directory Numbers on the phone. The more
specific setting takes precedence over the more general, therefore a Directory Number (or
line) setting takes precedence over a general phone or device setting.
QUESTION 373
Which statement is true about SQL database replication in a cluster?
A. One server is designated as the publisher and all others are subscribers.
Database replication for CallManager configuration information is one-way from
publisher to subscribers.
B. All SQL servers are equal in the cluster.
Each server establishes SDL links to all the other servers in the cluster to replicated
changes to the CallManager configuration information.
C. All SQL servers are equal in the cluster.
All the SQL databases are kept synchronized by the Microsoft SQL Synchronization
Service.
Updates from any server are replicated to all other services in the cluster.
D. One server is designated as the publisher and all others are subscribers.
Database replication for CallManager configuration information can occur from publisher
to subscriber or subscriber to publisher depending on where the data are updated.
Answer: A
QUESTION 374
What is the maximum number of CallManagers performing call processing that are
allowed in a cluster?
A. 5
B. 6
C. 7
D. 8
Answer: D
QUESTION 375
How is runtime information regarding registered devices propagated from one
CallManager to another?
A. Each CallManager establishes an SDL link to all the other CallManagers in the cluster
to propagate runtime information.
B. One server becomes the designated distributor and is responsible for distributing
runtime information to all the cluster members.
C. Each CallManager in the cluster sends IP Multicast messages to the other
CallManagers in the cluster reporting current runtime information such as registered
devices.
D. Each CallManager establishes an SDL link to the publihser.

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All runtime information from the subscribers is passed up to the publisher, which then
replicates the data back to the subscribers.
Answer: A
QUESTION 376
Which three can be configured via the CallManager Service Parameters? (Choose
three)
A. Services URL
B. Default MoH source
C. Message waiting on/off numbers
D. The preferred packet size for G.711 packets
Answer: B, C, D
Understanding Service Parameters
a
QUESTION 377
What happens when the publisher is down and a Call Detail Record is written to the
database?
A. The CDR is ignored by the subscriber database.

B. The subscriber database stores the CDR and replicates to the publisher when the
publisher comes back up.
C. The subscriber database temporarily stored the CDR, but the CDR is deleted when the
D. The subscriber database temporarily stored the CDR, but the CDR is ignored when the
Answer: B
Cisco IP Telephony Solution Reference Network Design (SRND) for Cisco CallManager
4.1
IP Telephony Deployment Models
Call Detail Records (CDR)
Call detail records, when enabled, are collected by each subscriber and uploaded to the
publisher periodically. During a period that the publisher is unreachable, the CDRs are
stored on the subscriber's local hard disk. When connectivity is re-established to the
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publisher, all outstanding CDRs are uploaded to the publisher.

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t
QUESTION 378
When you are configuring SRST, what does the command ip source-address
<ip address>[port<port #>]do?
A. This command enables the router to receive SIP messages on this particular port.
B. This command enables the router to receive h323 messages on this particular port.
C. This command enables the router to receive MGCP messages on this particular port.
D. This command enables the router to receive skinny messages on this particular port.
Answer: D
QUESTION 379
How does the Cisco IP Phone in a branch office known which device will be running
SRST when there is a WAN outage?
A. Cisco IP Phones need to have the devices IP address in the Cisco CallManager list.
B. Cisco IP Phones are notified by the device when there is an IP WAN outage which IP
address to use.
C. Cisco IP Phones randomly select a router to fail to, so all routers at the branch site
must be running SRST.
D. Cisco IP Phones use the default gateway IP address in their configuration as the last
resort for call processing in an IP WAN outage.
Answer: A
Explanation: Answer A is more appropriate, as the SRST IP address information is

registered in Cisco IP Phone's Call Manager list.
QUESTION 380
How do you configure media resources for a device?
A.
Configure a device in a media resource group, then take that media resource group and
add it to a media resource group list.
B. Configure a media resource group list, then from that list build a media resource
group, and then make the device part of the media resource group.
C. Configure media resources in a media resource group list, then add that media
resource group list to a media resource group, then assign that media resource group to a
device or devices.
D. Configure media resources in a media resource group, then add that media resource
group to a media resource group list, then assign that media resource group list to a
device or devices.

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Answer: D
QUESTION 381
What are the two levels of MRGL selection and the priority associated with each
level? (Choose two)
A. Level two MRGL; the lower priority one configured at the device level.
B. Level one MRGL; the lower priority one configured at the device level.
C. Level two MRGL; the higher priority one configured at the device level.
D. Level one MRGL; the higher priority one configured at the device level.
E. Level two MRGL; the lower priority one configured at the device pool level.
F. Level one MRGL; the lower priority one configured at the device pool level.
G. Level two MRGL; the higher priority one configured at the device pool level.
H. Level one MRGL; the higher priority one configured at the device pool level.
Answer: D, E
Configure Media Resource Groups/Media Resource Group Lists
MRGs are logical groupings of media resources. A single MRG can contain hardware
conference resources, software conference resources, transcoder resources, MOH servers,
and software Media Termination Points. An MRG has no user-defined order. All
resources in an MRG are considered equal. Therefore, Cisco CallManager loads share
between resources of each type in one MRG.
MRGLs are an ordered list of MRGs. All resources in one MRG must be exhausted
before Cisco CallManager attempts to use a media resource from another MRG in the
same MRGL.
MRGLs can be associated on a per-device basis, which mean that you can give
specific devices access to media resources on an individual basis. A second MRGL can
also be configured at the device pool level.
o If a device has an MRGL configured at the device pool level as well as on the device
itself, the MRGL configured at the Device Level is searched first, followed by the MRGL
on the device pool.
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QUESTION 382
If the TFTP server for the cluster is not available, you are unable to __________.
A. Move a phone to a new IP subnet.

B. Change the ringer on the IP Phone.
C. Access the Services and Directories menus on the 7960.
D. Reboot an IP Phone because it will be unable to re-register.
Answer: D
QUESTION 383
Which three services are provided by the IP Voice Media Streaming Application?

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(Choose three)
A. Transcoding
B. Conferencing
C. Music on Hold
D. Media Termination Point
Answer: B, C, D
QUESTION 384
Digit analysis: match(fqcn="9195555692", cn="15692",
pss="PA:Line1:Cisco:Local:Long
Distance:International", dd="15644")
What is the called party number?
A. 15644
B. 15692
C. 9195555692
D. International
Answer: A
QUESTION 385
When configuring the Cisco Messaging Interface, what should you check if you are
having a problem with the Message Waiting indicators on the phones?
A. MwiPartition
B. MwiSearchSpace
C. VoicemailPartition
D. VoicemailSearchSpace
Answer: B
QUESTION 386
When an IP Phone user places a PSTN caller on hold, which Music on Hold source
will the PSTN caller hear?
A. User Hold
B. PSTN Hold
C. Network Hold
D. Gateway Hold
Answer: A
User Hold occurs anytime a user puts a call on hold whether the call is from the PSTN or
an internal phone. Network Hold is initiated by the Call Manager during Call Transfers,

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Call Park, Conference Setup, Application Hold (i.e. ICD or AA hole).

(There are two basic types of user hold:
User on hold at an IP phone or other endpoint device
User on hold at the PSTN, where MoH is streamed to the gateway
Network hold includes the following types:
Call Transfer
Call Park
Conference setup
Application-based hold
Page 5-5,6 , Cisco Music On Hold)
QUESTION 387
If the following message appears in a CCM trace, what does
LONG-DISTANCE-DIRECT-DIAL EXISTS represent?
|DialingPattern=9.@
|DialingRoutePatternRegularExpression=(9)(1)([2-9]x[02-9])([2-9]xx)(xxxx)
|DialingWhere=(LONG-DISTANCE-DIRECT-DIAL EXISTS)
|PatternType=National
|PotentialMatches=NoPotentialMatchesExist
A. A clause in a Route Filter.

B. The name of a Route Filter.
C. Part of the 9@ Route Pattern.
D. A route pattern in the Long Distance partition.
Answer: C
QUESTION 388
What can be used as a Music on Hold source?
A. Catalyst 4224
B. WS-X6608-T1
C. MCS-7835-1000
D. WS-X4604-GWY
Answer: C
QUESTION 389
What can an IP Phone user do on the Configure Your IP Phone Services page?
A. Subscribe to all services.

B. Subscribe to only one service.
C. Subscribe to subsets of service.
D. Subscribe to all unrestricted services.
E. Subscribe to restricted services with password

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Answer: A
QUESTION 390
After the administrator configures a user for extension mobility, what does the
administrator need to configure on the Cisco IP Phone?
A. Speed dial numbers to log in and out.

B. Soft keys for the user to log in and out.
C. Cisco IP Phone services to log in and out.
D. Directory list to find their user ID to log in and out.
Answer: C
QUESTION 391
Which statement is true about the last Cisco voicemail port configured in Cisco
CallManager?
A. The last voicemail port should be forwarded to the first voicemail port.
B. The last voicemail port should be forwarded to the voicemail application.
C. The last voicemail port should be forwarded to Auto Attendant or the reception
directory number.
D. The last voicemail port should match the voicemail directory number configured in
the service parameters.
Answer: C
QUESTION 392
Which two methods can be used to route calls in a Cisco WebAttendant hunt
group? (Choose two)
A. Longest idle hunt group member.

B. Shortest idle hunt group member.
C. First available hunt group member.
D. Last available hunt group member.
Answer: A, C
QUESTION 393
What is configured in Cisco CallManager for a user to be bale to use Cisco IP
SoftPhone in first party control?
A. CTI Port
B. Cisco IP Phone
C. CTI Route Point
D. Cisco IP SoftPhone

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Answer: A
Computer Telephony Integration
CTI Controlled Devices
The following three types of CTI control devices exist:
Cisco IP phones
CTI ports
CTI route points
CTI-controlled Cisco IP phones comprise regular phones that a CTI application can
control.
CTI ports as virtual devices can have one or more virtual lines, and software-based Cisco
CallManager applications such as Cisco SoftPhone, Cisco AutoAttendant, and Cisco IP
Interactive Voice Response (IVR) use them. You configure CTI ports through the same
Cisco CallManager Administration area as phones. For first-party call control, you must
add a CTI port for each active voice line.
a
QUESTION 394
Which Cisco Voice Gateway is able to support H.323 and MGCP at the same time?
A. Cisco 2600
B. Cisco AS5300
C. Cisco Catalyst 6000
D. Cisco Catalyst 4000
Answer: A
QUESTION 395
What is the maximum number of device units supported by an MCS-7825-800 with
a Pentium III 800 MHz and 512 RAM?
A. 1000
B. 1500
C. 2000
D. 2500
E. 5000
Answer: C
QUESTION 396
Cisco Catalyst switches support inline power on which group of pins?
A. 1, 2, 7, 8
B. 1, 2, 3, 6

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C. 3, 6, 4, 5
D. 3, 6, 7, 8
E. 4, 5, 7, 8
F. 4, 5, 1, 2
Answer: B
QUESTION 397
A company is deploying Cisco IP Telephony at its headquarters to support 5000
users. It will have a four server cluster; stand-alone publisher, two Primary Cisco
CallManagers and a backup Cisco CallManager. Music on Hold is configured on
the primary CallManagers for a simplex stream (unicast) environment. The
company wants to provide music on hold to all users.
Given the configuration described, how many concurrent users can Music on Hold
support?
A. 500
B. 1000
C. 2000
D. 3000
E. 5000
Answer: A
QUESTION 398
When troubleshooting a problem with Music on Hold, which SDI trace is used to
examine the problem?
A. CTI
B. CMI
C. CCM
D. CMS
Answer: D
QUESTION 399
If a PC connected to an IP Phone is having trouble obtaining an IP address, which
setting on the phone might help to resolve the problem?
A. Admin VLAN
B. Spanning Tree
C. Default Gateway
D. Forwarding Delay
Answer: D

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QUESTION 400
Which two tools are most appropriate for configuring 4,000 IP Phones prior to
deploying the phones and allow the phones to auto register? (Choose two)
A. ART
B. BAT
C. AST
D. TAPS
Answer: B, D
QUESTION 401
Which three are required for TAPS to function correctly? (Choose three)
A. ART
B. BAT
C. IP/IVR
D. CallManager
Answer: B, C, D
QUESTION 402
When an IP Phone says "Configuring CM List", what is wrong?
A. Downloading a .cnf.xml file via TFTP.

B. Retrieving the OS79XX.txt files from TFTP.
C. Downloading the application load from the TFTP server.
D. Attempting to register with the first two CallManagers on its list of configured
CallManagers.
Answer: A
QUESTION 403
When does an IP Phone receive the ring tones on the phone?
A. The phone downloads the wave file on boot.

B. The phone downloads based upon user selection.
C. The phone downloads the wave file on every request.
D. The phone downloads based on CallManager request.
Answer: A
QUESTION 404
Which network protocols does an IP Phone use to communicate?
A. TCP/IP for both skinny signaling and RTP voice streams.

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B. UDP/IP for both skinny signaling and RTP voice streams.

C. TCP/IP for skinny signaling and UDP/IP for RTP voice streams.
D. UDP/IP for skinny signaling and TCP/IP for RTP voice streams.
Answer: C
QUESTION 405
You create VLAN 12 to be used for voice. Which command configures VLAN 12 to
be used for voice and a Catalyst 3524?
A. switchport voice vlan 12

B. switchport auxiliaryvlan 12
C. switchport trunk voice vlan 12
D. switchport access voice clan 12
Answer: A
switchportvoice vlan
To configure the voice VLAN on the port, use the switchport voice vlan command in
interface configuration mode. To return the setting to its default, use the no form of this
command.
switchport voice vlan {vlan-id | dot1p | none | untagged}
no switchport voice vlan
Syntax Description
QUESTION 406
For VoIP control traffic, the layer 2 CoS value should be set to _____.
A. 0
B. 2
C. 3
D. 5
Answer: C
COS for Control traffic should be set to 3, COS for Voice bearer traffic should be set to

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A. implementing approved anti-virus software

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A. maximum login Limit

A. to provide licensing data

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A. Maximum Number of Calls

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Actualtests.com - The Power of Knowing

Actualtests.com - The Power of Knowing

Actualtests.com - The Power of Knowing

A. Four: Publisher, TFTP server, and two Primaries

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A. Check the CTI Application Use box.

Explanation: IP helper address modifies the IP phone DHCP broadcast to a unicast so

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Executives can call all numbers.

Two options exist for adding a gatekeeper-controlled trunk to support gatekeeper

A. H.225 Trunk (Gatekeeper Controlled)

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Actualtests.com - The Power of Knowing

A. All five calls will proceed but with poor quality.

A. through the services softkey of the phone

A. to approach security as an ongoing concern

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Actualtests.com - The Power of Knowing

Actualtests.com - The Power of Knowing

A. multiple campuses, each as its own cluster

A. Applications deployed under SAFE function well together.

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A. prioritized fail-over list for backup call processing

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A. XML application use

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Actualtests.com - The Power of Knowing

A. Cisco Database Layer Monitor

A. Auto-registration must be enabled in Cisco CallManager.

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document specifically refers to the installation and configuration of the TAPS.

A. changing device pools

An H.323 gateway is being configured to support CallManager redundancy.

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A. Implement intrusion detection.

A. The publisher database for Cisco CallManager is running.

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A. Add the user to Cisco CallManager

A. Windows Administrative Tools\Services

A. CTI access must be granted.

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A. Stop using Internet Explorer on Cisco CallManagers servers.

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A. the implementation of approved anti-virus software

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routed to the manager (not to the assistant) if Inclusive filtering is on.

A. scrambling of the voice signal

A. Implement approved anti-virus software

Actualtests.com - The Power of Knowing