Frequently asked questions about the Planetarium

Shows at the Peter Harrison Planetarium generally run every day. Exceptions to this include select maintenance days and 24th-26th December each year.

See the current schedule

Planetarium shows are now available to book online and by phone. Our shows are very popular, to prevent any disappointment, we recommend booking your tickets in advance.

To book your tickets, please click here or find more information on each show on the planetarium website. Members can book tickets here.

You can also book by phone by contacting the Bookings team on 0208 312 6608, open Monday-Sunday, 9am-5pm.

Tickets on the day at the planetarium are subject to availability. To avoid any disappointment, we strongly suggest booking tickets in advance and to advise against turning up at the planetarium without a booking. 

No, all tickets are non-transferable, non-exchangeable and non-refundable. Ticket holders are advised to arrive at the planetarium at least 15 minutes before shows commence. Full terms and conditions are available at booking and are stated on tickets.

From choosing the best show and ticket type to being inside the planetarium, check out our full accessibility information here.

You can also find full accessibility information for all of our museum sites here.

Children under 5 will only be admitted to Ted’s Space Adventure or certain community shows. Babies who cannot walk and must be held can be admitted for free: please book a free ticket for your baby by selecting the relevant ticket option when booking online or by contacting our Bookings team: email [email protected] or call +44 (0)20 8312 6608 (the office is open Monday-Sunday, 9am-5pm).

All children except babies must be allocated a seat and require a child’s ticket. Please note there will not be an opportunity to leave the planetarium theatre once your show begins, so please ensure you use the toilet facilities beforehand.

Ted’s Space Adventure is recommended for families with children aged 3-7. Older or younger siblings of any age will be admitted, provided parents understand the fact that the show may not be suitable for them. Adults without children will not be admitted to Ted’s Space Adventure.

All our other public shows are recommended for adults and families with children aged 7+. We will admit younger siblings aged 5 and above to these shows, provided parents understand the fact that the show may not be suitable for them. Under 5s will not be admitted.

All children under 14 must be accompanied by an adult.

Yes, Members will still need to book tickets in advance for our planetarium shows. Book online here.

There is no food and drink permitted inside the planetarium.

Photography or recording of any sort is forbidden during our shows.

There is a dedicated buggy park in the foyer for pushchairs and prams, but these may not be taken into the planetarium itself.

Please note that there are no cloakroom facilities available.

Hand sanitiser stations are in place for our visitors to use. 

You may wear face covering if you wish inside our buildings including at the planetarium entrance, foyer, corridors, and the auditorium. We ask that visitors continue to be respectful of other visitors and staff.  

You will not be allocated a set of seats inside the planetarium. Seating is unallocated. We ask visitors not to leave a gap between parties.

If you are displaying the symptoms of coronavirus or have been told to self-isolate, please do not visit our sites. Please email [email protected] to postpone your visit until it is safe and possible to do so.

You do not need a Royal Observatory ticket to visit the planetarium. However, if you would also like to visit the historic observatory then you can book a separate ticket here.