Going Beyond Usability and UX: Adding Dependability, Safety and Security to Interactive Systems and Interactive Technologies
Article No.: 541, Pages 1 - 3
Abstract
This course takes both a practical and theoretical approach to introduce the principles, methods and tools for including “non-standards” properties inside interactive systems and interaction technologies. The course focusses on safety, dependability and security but encompasses additional contributing factors such as privacy, availability and trustworthiness and relate them to HCI-centric properties such as User Experience and Usability. The course will cover design, implementation and evaluation activities to assess these properties. A special attention will be made on how the properties are competing with one another in terms of knowledge of designers and resources required at development time. To paraphrase Susan Dray: “if it is not usable, it does not work” this course will argue that “if it does not work (i.e. it is not dependable) it is not usable” as well as “if it is not safe, it is not usable”. The concepts in this course will be supported by multiple concrete examples taken from industries including autonomous cars, aircraft cockpits, large command and control systems but also research labs prototypes targeting at deploying technologies in real-life settings.
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Philippe Palanque, Célia Martinie, and Camille Fayollas. 2018. Automation: Danger or Opportunity? Designing and Assessing Automation for Interactive Systems. In Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems (CHI EA '18). Association for Computing Machinery, New York, NY, USA, Paper C19, 1–4.
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Philippe Palanque. 2022. How to Design and Assess Automation for Interactive Applications and Interaction Techniques. In Extended Abstracts of the 2022 CHI Conference on Human Factors in Computing Systems (CHI EA '22). Association for Computing Machinery, New York, NY, USA, Article 144, 1–3.
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Julian Lepinski, Tovi Grossman & George Fitzmaurice. (2010). The design and evaluation of multitouch marking menus CHI 2010 Conference Proceedings: ACM SIGCHI Conference on Human Factors in Computing Systems. pp. 2233-2242
Index Terms
- Going Beyond Usability and UX: Adding Dependability, Safety and Security to Interactive Systems and Interactive Technologies
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April 2023
3914 pages
ISBN:9781450394222
DOI:10.1145/3544549
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Published: 19 April 2023
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