Authors:
Raja Manzar Abbas
1
;
Noel Carroll
2
;
Ita Richardson
3
and
Sarah Beecham
1
Affiliations:
1
Lero - the Irish Software Research Centre and University of Limerick, Ireland
;
2
Lero - the Irish Software Research Centre and National University of Ireland Galway, Ireland
;
3
Lero - the Irish Software Research Centre, University of Limerick, HRI- Health Research Institute and University of Limerick, Ireland
Keyword(s):
Trust, Healthcare Technology, Adoption, Healthcare Professionals, Mapping Study.
Related
Ontology
Subjects/Areas/Topics:
Biomedical Engineering
;
Cloud Computing
;
e-Health
;
Evaluation and Use of Healthcare IT
;
Health Information Systems
;
Platforms and Applications
;
Software Systems in Medicine
Abstract:
Being able to trust technology is of vital importance to its potential users. This is particularly true within the
healthcare sector where lives increasingly depend on the correct application of technology to support
clinical decision-making. Despite the risk posed by improper use of technology in the healthcare domain,
there is a lack of research that examines why healthcare professionals trust healthcare technology.
Therefore, there is little evidence regarding the key trust facilitators and barriers. In this paper, we
investigate the concept of trust within a healthcare technology context. We conducted a systematic mapping
study to identify relevant trust facilitators and barriers in published work in well-known bibliographic
databases. Our results present a synthesis of 47 studies that describe trust factors that healthcare
professionals associate with healthcare technology. Facilitators include compatibility and perceived systems
usefulness, while barriers include privacy concer
ns and lack of knowledge. We conclude that HCT trust is
complex, multi-dimensional, and influenced by a variety of factors at individual and organizational levels.
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