short-paper

Decision Trees as Sociotechnical Objects in Chatbot Design

Authors:

Teresa Castle-Green,

Joel E. Fischer,

Boriana KolevaAuthors Info & Claims

CUI '20: Proceedings of the 2nd Conference on Conversational User Interfaces

Article No.: 27, Pages 1 - 3

https://doi.org/10.1145/3405755.3406133

Published: 22 July 2020 Publication History

Abstract

Designers of dialogue-driven systems and 'conversational' agents like chatbots face huge complexities, both in the rich meanings of language and its sophisticated sequential organisation. To this end designers are starting to work out what it means to treat 'conversation' as a design material. But the elephant in the room is that for the most part, the key way of managing the complexities of chatbot design is the decision tree, or some variant of this. Yet decision trees have received little scrutiny as sociotechnical objects which both provide purchase for---but also simultaneously significantly restrict---design practice. CUI research needs to ramp up its concern for various assumptions built into chatbot design processes, and the various stakeholders which may be at play.

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Cited By

Nieminen HVartiainen ABond RLaukkanen EMulvenna MKuosmanen L(2025)Recommendations for Mental Health Chatbot Conversations: An Integrative ReviewJournal of Advanced Nursing10.1111/jan.16762Online publication date: 22-Jan-2025
https://doi.org/10.1111/jan.16762
Han SWeld HLi YLee JPoon JHan SWeld HLi YLee JPoon J(2025)Multi-turn Natural Language UnderstandingNatural Language Understanding in Conversational AI with Deep Learning10.1007/978-3-031-74364-1_4(87-110)Online publication date: 12-Jan-2025
https://doi.org/10.1007/978-3-031-74364-1_4
Patel K(2024)Customer Service BotsDesign and Development of Emerging Chatbot Technology10.4018/979-8-3693-1830-0.ch009(148-168)Online publication date: 15-Mar-2024
https://doi.org/10.4018/979-8-3693-1830-0.ch009
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Index Terms

Decision Trees as Sociotechnical Objects in Chatbot Design
1. Human-centered computing
  1. Interaction design
    1. Interaction design process and methods

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Information

Published In

cover image ACM Other conferences

CUI '20: Proceedings of the 2nd Conference on Conversational User Interfaces

July 2020

271 pages

ISBN:9781450375443

DOI:10.1145/3405755

Conference Chairs:
María Inés Torres,
Stephan Schlögl,
Program Chairs:
Leigh Clark,
Martin Porcheron

Copyright © 2020 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 22 July 2020

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Short-paper
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Refereed limited

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Engineering and Physical Sciences Research Council

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CUI '20

CUI '20: 2nd Conference on Conversational User Interfaces

July 22 - 24, 2020

Bilbao, Spain

Acceptance Rates

CUI '20 Paper Acceptance Rate 13 of 39 submissions, 33%;

Overall Acceptance Rate 34 of 100 submissions, 34%

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Cited By

Nieminen HVartiainen ABond RLaukkanen EMulvenna MKuosmanen L(2025)Recommendations for Mental Health Chatbot Conversations: An Integrative ReviewJournal of Advanced Nursing10.1111/jan.16762Online publication date: 22-Jan-2025
https://doi.org/10.1111/jan.16762
Han SWeld HLi YLee JPoon JHan SWeld HLi YLee JPoon J(2025)Multi-turn Natural Language UnderstandingNatural Language Understanding in Conversational AI with Deep Learning10.1007/978-3-031-74364-1_4(87-110)Online publication date: 12-Jan-2025
https://doi.org/10.1007/978-3-031-74364-1_4
Patel K(2024)Customer Service BotsDesign and Development of Emerging Chatbot Technology10.4018/979-8-3693-1830-0.ch009(148-168)Online publication date: 15-Mar-2024
https://doi.org/10.4018/979-8-3693-1830-0.ch009
Huang QLi ZXing ZZuo ZPeng XXu XLu Q(2024)Answering Uncertain, Under-Specified API Queries Assisted by Knowledge-Aware Human-AI DialogueIEEE Transactions on Software Engineering10.1109/TSE.2023.334695450:2(280-295)Online publication date: 1-Feb-2024
https://dl.acm.org/doi/10.1109/TSE.2023.3346954
Samonte MLising E(2024)Design Analysis in Improving Customer Relations Using Conversational Artificial Intelligence2024 14th International Conference on Software Technology and Engineering (ICSTE)10.1109/ICSTE63875.2024.00032(144-148)Online publication date: 16-Aug-2024
https://doi.org/10.1109/ICSTE63875.2024.00032
Rese ATränkner P(2024)Perceived conversational ability of task-based chatbots – Which conversational elements influence the success of text-based dialogues?International Journal of Information Management10.1016/j.ijinfomgt.2023.10269974(102699)Online publication date: Feb-2024
https://doi.org/10.1016/j.ijinfomgt.2023.102699
Gonçalves LCanedo ESantos G(2024)A Meta-model for Documenting Conversational Requirements in ChatbotsQuality of Information and Communications Technology10.1007/978-3-031-70245-7_5(68-82)Online publication date: 11-Sep-2024
https://doi.org/10.1007/978-3-031-70245-7_5
Fernandes UChagas BPrates R(2024)A Proposal to Extend the Modeling Language for Interaction as Conversation for the Design of Conversational AgentsArtificial Intelligence in HCI10.1007/978-3-031-60615-1_3(27-46)Online publication date: 29-Jun-2024
https://dl.acm.org/doi/10.1007/978-3-031-60615-1_3
da Silva Fernandes URodrigues Barbosa GAzevedo Chagas BJunqueira Barbosa GJunqueira Barbosa SOliveira Prates R(2023)Lessons Learned from Modeling the Interaction with Conversational AgentsInteraction Design and Architecture(s)10.55612/s-5002-055-007(139-173)Online publication date: 1-Feb-2023
https://doi.org/10.55612/s-5002-055-007
Salehzadeh Niksirat KKorka DHarkous HHuguenin KCherubini M(2023)On the Potential of Mediation Chatbots for Mitigating Multiparty Privacy Conflicts - A Wizard-of-Oz StudyProceedings of the ACM on Human-Computer Interaction10.1145/35796187:CSCW1(1-33)Online publication date: 16-Apr-2023
https://dl.acm.org/doi/10.1145/3579618
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