Skip to main content
We gratefully acknowledge support from the Simons Foundation, member institutions, and all contributors. Donate
arXiv logo
Cornell University Logo

Computer Science > Computation and Language

arXiv:2312.03741 (cs)
[Submitted on 28 Nov 2023]

Title:Comparing Generative Chatbots Based on Process Requirements

Authors:Luis Fernando Lins, Nathalia Nascimento, Paulo Alencar, Toacy Oliveira, Donald Cowan
View PDF
Abstract:Business processes are commonly represented by modelling languages, such as Event-driven Process Chain (EPC), Yet Another Workflow Language (YAWL), and the most popular standard notation for modelling business processes, the Business Process Model and Notation (BPMN). Most recently, chatbots, programs that allow users to interact with a machine using natural language, have been increasingly used for business process execution support. A recent category of chatbots worth mentioning is generative-based chatbots, powered by Large Language Models (LLMs) such as OpenAI's Generative Pre-Trained Transformer (GPT) model and Google's Pathways Language Model (PaLM), which are trained on billions of parameters and support conversational intelligence. However, it is not clear whether generative-based chatbots are able to understand and meet the requirements of constructs such as those provided by BPMN for process execution support. This paper presents a case study to compare the performance of prominent generative models, GPT and PaLM, in the context of process execution support. The research sheds light into the challenging problem of using conversational approaches supported by generative chatbots as a means to understand process-aware modelling notations and support users to execute their tasks.
Comments: IEEE BigData
Subjects: Computation and Language (cs.CL); Artificial Intelligence (cs.AI); Software Engineering (cs.SE)
Cite as: arXiv:2312.03741 [cs.CL]
  (or arXiv:2312.03741v1 [cs.CL] for this version)
  https://doi.org/10.48550/arXiv.2312.03741

Submission history

From: Nathalia Nascimento [view email]
[v1] Tue, 28 Nov 2023 18:25:22 UTC (3,729 KB)
Full-text links:

Access Paper:

  • View PDF
  • TeX Source
  • Other Formats
view license
Current browse context:
cs.CL
< prev   |   next >
new | recent | 2023-12
Change to browse by:
cs
cs.AI
cs.SE

References & Citations

export BibTeX citation

Bookmark

BibSonomy logo Reddit logo

Bibliographic and Citation Tools

Bibliographic Explorer (What is the Explorer?)
Connected Papers (What is Connected Papers?)
Litmaps (What is Litmaps?)
scite Smart Citations (What are Smart Citations?)

Code, Data and Media Associated with this Article

alphaXiv (What is alphaXiv?)
CatalyzeX Code Finder for Papers (What is CatalyzeX?)
DagsHub (What is DagsHub?)
Gotit.pub (What is GotitPub?)
Hugging Face (What is Huggingface?)
Papers with Code (What is Papers with Code?)
ScienceCast (What is ScienceCast?)

Demos

Replicate (What is Replicate?)
Hugging Face Spaces (What is Spaces?)
TXYZ.AI (What is TXYZ.AI?)

Recommenders and Search Tools

Influence Flower (What are Influence Flowers?)
CORE Recommender (What is CORE?)

arXivLabs: experimental projects with community collaborators

arXivLabs is a framework that allows collaborators to develop and share new arXiv features directly on our website.

Both individuals and organizations that work with arXivLabs have embraced and accepted our values of openness, community, excellence, and user data privacy. arXiv is committed to these values and only works with partners that adhere to them.

Have an idea for a project that will add value for arXiv's community? Learn more about arXivLabs.

Which authors of this paper are endorsers? | Disable MathJax (What is MathJax?)