short-paper

CUI@CSCW: Collaborating through Conversational User Interfaces

Authors:

Martin Porcheron,

Heloisa Candello,

Benjamin R. Cowan,

Christine Murad,

Matthew P. Aylett,

Cosmin Munteanu,

Joel E. Fischer,

Philip R. Doyle,

Jofish KayeAuthors Info & Claims

CSCW '20 Companion: Companion Publication of the 2020 Conference on Computer Supported Cooperative Work and Social Computing

Pages 483 - 492

https://doi.org/10.1145/3406865.3418587

Published: 17 October 2020 Publication History

Abstract

This virtual workshop seeks to bring together the burgeoning communities centred on the design, development, application, and study of so-called Conversational User Interfaces (CUIs). CUIs are used in myriad contexts, from online support chatbots through to entertainment devices in the home. In this workshop, we will examine the challenges involved in transforming CUIs into everyday computing devices capable of supporting collaborative activities across space and time. Additionally, this workshop seeks to establish a cohesive CUI community and research agenda within CSCW. We will examine the roles in which CSCW research can contribute insights into understanding how CUIs are or can be used in a variety of settings, from public to private, and how they can be brought into a potentially unlimited number of tasks. This proposed workshop will bring together researchers from academia and practitioners from industry to survey the state-of-the-art in terms of CUI design, use, and understanding, and will map new areas for work including addressing the technical, social, and ethical challenges that lay ahead. By bringing together existing researchers and new ideas in this space, we intend to foster a strong community and enable potential future collaborations.

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Cited By

Edwards Jde Araujo ADesai Sde Wit JCandello HRough DClark LRoberts ACowan B(2024)EduCUI: The First International Workshop for Conversational User Interfaces in EducationProceedings of the 6th ACM Conference on Conversational User Interfaces10.1145/3640794.3669997(1-4)Online publication date: 8-Jul-2024
https://dl.acm.org/doi/10.1145/3640794.3669997
Mildner TCooney OMeck ABartl MSavino GDoyle PGaraialde DClark LSloan JWenig NMalaka RNiess J(2024)Listening to the Voices: Describing Ethical Caveats of Conversational User Interfaces According to Experts and Frequent UsersProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642542(1-18)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642542
Doke PKopparapu S(2024)Challenges and Opportunities Designing Voice User Interfaces for Emergent UsersHuman-Computer Interaction10.1007/978-3-031-60449-2_1(3-16)Online publication date: 29-Jun-2024
https://dl.acm.org/doi/10.1007/978-3-031-60449-2_1
Show More Cited By

Index Terms

CUI@CSCW: Collaborating through Conversational User Interfaces
1. Human-centered computing
  1. Collaborative and social computing
    1. Collaborative and social computing systems and tools
  2. Human computer interaction (HCI)
    1. Interaction paradigms
      1. Natural language interfaces

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cover image ACM Conferences

CSCW '20 Companion: Companion Publication of the 2020 Conference on Computer Supported Cooperative Work and Social Computing

October 2020

559 pages

ISBN:9781450380591

DOI:10.1145/3406865

General Chairs:
Matthew Bietz
University of California, Irvine
,
Andrea Wiggins

Copyright © 2020 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

Sponsors

SIGCHI: ACM Special Interest Group on Computer-Human Interaction

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 17 October 2020

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Short-paper

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CSCW '20

Sponsor:

SIGCHI

CSCW '20: Computer Supported Cooperative Work and Social Computing

October 17 - 21, 2020

Virtual Event, USA

Acceptance Rates

Overall Acceptance Rate 2,235 of 8,521 submissions, 26%

Upcoming Conference

CSCW '25

Sponsor:
sigchi

Computer-Supported Cooperative Work and Social Computing

October 18 - 22, 2025

Bergen , Norway

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Cited By

Edwards Jde Araujo ADesai Sde Wit JCandello HRough DClark LRoberts ACowan B(2024)EduCUI: The First International Workshop for Conversational User Interfaces in EducationProceedings of the 6th ACM Conference on Conversational User Interfaces10.1145/3640794.3669997(1-4)Online publication date: 8-Jul-2024
https://dl.acm.org/doi/10.1145/3640794.3669997
Mildner TCooney OMeck ABartl MSavino GDoyle PGaraialde DClark LSloan JWenig NMalaka RNiess J(2024)Listening to the Voices: Describing Ethical Caveats of Conversational User Interfaces According to Experts and Frequent UsersProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642542(1-18)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642542
Doke PKopparapu S(2024)Challenges and Opportunities Designing Voice User Interfaces for Emergent UsersHuman-Computer Interaction10.1007/978-3-031-60449-2_1(3-16)Online publication date: 29-Jun-2024
https://dl.acm.org/doi/10.1007/978-3-031-60449-2_1
Meng JRheu MZhang YDai YPeng W(2023)Mediated Social Support for Distress Reduction: AI Chatbots vs. HumanProceedings of the ACM on Human-Computer Interaction10.1145/35795057:CSCW1(1-25)Online publication date: 16-Apr-2023
https://dl.acm.org/doi/10.1145/3579505
Murad CMunteanu CCowan BClark LPorcheron MFischer JCandello HLangevin R(2023)Is CUI Design Ready Yet? A Workshop on Community Practices and Gaps in CUI Design & Resource DevelopmentProceedings of the 5th International Conference on Conversational User Interfaces10.1145/3571884.3597440(1-5)Online publication date: 19-Jul-2023
https://dl.acm.org/doi/10.1145/3571884.3597440
Sin JCandello HClark LCowan BLee MMunteanu CPorcheron MVölkel SBranham SBrewer RChaves AJaber RLazar A(2023)CUI@CHI: Inclusive Design of CUIs Across Modalities and MobilitiesExtended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544549.3573820(1-5)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544549.3573820
Candello HPinhanez CMuller MWessel M(2022)Unveiling Practices of Customer Service Content Curators of Conversational AgentsProceedings of the ACM on Human-Computer Interaction10.1145/35557686:CSCW2(1-33)Online publication date: 11-Nov-2022
https://dl.acm.org/doi/10.1145/3555768
Cho EMotalebi NSundar SAbdullah S(2022)Alexa as an Active Listener: How Backchanneling Can Elicit Self-Disclosure and Promote User ExperienceProceedings of the ACM on Human-Computer Interaction10.1145/35551646:CSCW2(1-23)Online publication date: 11-Nov-2022
https://dl.acm.org/doi/10.1145/3555164
Lee MSin JLaban GKraus MClark LPorcheron MCowan BFølstad AMunteanu CCandello H(2022)Ethics of Conversational User InterfacesExtended Abstracts of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491101.3503699(1-7)Online publication date: 27-Apr-2022
https://dl.acm.org/doi/10.1145/3491101.3503699
Edwards JWintersberger PClark LRough DDoyle PBanks VWyner AJanssen CCowan B(2021)CUI @ Auto-UI: Exploring the Fortunate and Unfortunate Futures of Conversational Automotive User Interfaces13th International Conference on Automotive User Interfaces and Interactive Vehicular Applications10.1145/3473682.3479717(186-189)Online publication date: 9-Sep-2021
https://dl.acm.org/doi/10.1145/3473682.3479717
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